Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

• 

  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to obtain a security deposit refund from Rosalia Winter Park f/n/a Calirosa of Winter Park. I had a 7-month lease ending 11/30/2024. We actually vacated the apartment at the end of October 2024. We paid our final month's rent and fees on 11/1/2024 and have the electronic receipt generated by the Calirosa portal. I have patiently waited for the refund of our $300 deposit but have never received it. I have contacted the property several times and provided an email copy of my receipt to both Rita H********-Property Manager and Austin C*****-Regional Property Manager. Both acknowledged receipt of my email and assured me they would look into this issue. I started reaching out to them in early January and have communicated several times via email, voice mail and direct phone calls, yet no check has arrived. I last spoke with Mr. C*****
  on 2/5/2025 and he assured me the refund check would be issue on or about 2/11/2025. On 2/18/2025 (a week past the due date) I left a voice mail and email inquiring about the delay and have yet to receive a response. This should have been a simple matter to resolve, but they have now become non-responsive.

  Business Response

  Date: 02/20/2025

  Dear ****,
  Thank you for reaching out and sharing your concerns regarding your security deposit refund. We sincerely apologize for the delay in processing your refund and for any frustration this has caused.
  We have contacted the team at Rosalia Winter Park (formerly Calirosa of Winter Park) along with their leadership to investigate this matter further. A Greystar representative will be reaching out to you within the next 10 business days to address your concerns directly.
  Please let us know if you need any further assistance in the meantime.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Sage at Green Valley apartments for uninhabitable living conditions. My apartment has flooded 6 times over the past 12 months. I have only lived here 15 months. They have an emergency maintenance hotline but they have never answered my calls. Management claims to fix the issue every time, but it quite literally rains inside of my apartment every few months. They made a hole in my patio ceiling and left it for a week when they said it was the washing machine. They said rats ate through the hoses but never sent anyone from pest control. Then my washing machine broke and flooded, which took them a week to fix and I was unable to do my laundry. Other times it came from the bathroom, spreading gallons of water across half of the apartment like a small pond. No exaggeration whatsoever. The repeated flooding has caused irreversible damage to my furniture, personal belongings, and even the walls and flooring. The office staff are rude, they interrupt me when I explain my concerns or ask for solutions. They give no assurance of any action being taken or explanation of next steps. This has been the worst living experience.

  Business Response

  Date: 02/20/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns about your living conditions at Sage at Green Valley. We sincerely apologize for the distress and repeated issues you’ve experienced.
  
  We have contacted the team at Sage at Green Valley and Greystar leadership to investigate your concerns regarding the flooding, maintenance response, and the impact on your apartment. A representative will follow up with you within 10 business days to discuss next steps and potential resolutions.
  
  We appreciate your patience while we look into this matter and ensure it receives the appropriate attention. Please let us know if you have any additional questions in the meantime.
  
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we moved into this place back in Aug of 2024 when the office was switching management. the one thing we didn't check was the hot water during the inspection. I've never experienced an apartment so lazy that they didn't make sure the apartment was livable. the hot water tank was compromised and was spitting out brown water and rust. it took a week to get our hot water replaced and all they offered was an empty unit for us to shower in that we couldn't use because the vendor key didn't work. second month in, our apartment was flooded by the upstairs neighbor and ruined a lot of my things, my cheap ***** **** insurance didn't cover anything, so the hotel stay for us was not reimbursed. which put us into debt, and then made my kitchen unusable because their fix was to have a restoration co. come in and install five blower fans with heat to "dry out" our unit while we still occupied it. our ambient temp in the house was 95 degrees constantly ( have pictures ) we were confined to our rooms and take out for another month. which again put us into more debt. The first two months were unlivable and we asked for comp. but yet nothing. this place is full of unhappy tenants and you push policy on us and don't enforce others. such as parking permits, but you'll send a notice out about working on cars in the garage. parking is limited we asked about unpermitted cars not showing a parking pass even sent you a pic and still guests or others are parking without permits. You annually inspected my unit twice in six months. I feel my privacy was invaded and not respected. You are cheap, and you take the cheap way out to max your profits and it shows. Like nickel and diming everyone, in your fees. I.E. why do we need to pay a gas bill for bbqs that no one uses during the winter? or even during the summer. Why do we have to pay more in water because you have more empty units? Because we pay for water as a community and split a bill that you are losing tenants i need to pay more in water?

  Customer Answer

  Date: 02/20/2025

  Property is brookside apartments. Vancouver, wa.

  Business Response

  Date: 02/24/2025

  Dear *****,
  Thank you for sharing your concerns regarding your experience at Brookside Apartments. We understand how frustrating these issues must have been for you.
  We have contacted the property team and their leadership to review the concerns you've raised, including the hot water issues, flood damages, parking enforcement, and billing concerns. A Greystar representative will reach out to you within 10 business days to discuss this matter further.
  If you have any additional details or documentation you’d like to share, please feel free to provide them.
  The Greystar Team

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the carpet replacement charge applied to my move-out statement for Apt ***. We vacated the unit on December 19, 2025, and were charged approximately $1,300 for carpet replacement. While we understand that standard cleaning fees are part of move-out charges, we do not believe carpet replacement falls under reasonable tenant responsibility.
  
  At the time of our move-out inspection, we were not properly informed of any carpet damage that would require replacement, nor were we asked to sign any related documents. Instead, the charge was imposed after the carpet had already been replaced, without our prior knowledge or consent. Additionally, the apartment management has not provided sufficient justification for the replacement, failing to specify the exact reasons or extent of the alleged damage.
  
  We believe this charge is unwarranted and should be classified as a routine maintenance expense covered by the apartment, rather than a tenant liability. Therefore, we formally reject this charge and request that it be removed from our final statement. Furthermore, we demand a refund of our remaining security deposit as per lease terms.
  
  Please provide a response at your earliest convenience. If this matter is not resolved, we may seek further action to dispute the charge through legal means.

  Customer Answer

  Date: 02/19/2025

  The Greystar property name:

  ONE HUNDRED GRAND
  100 Grand Lane
  Foster City CA 94404

  Thanks!

  Business Response

  Date: 02/20/2025

  Dear *****,
  Thank you for reaching out and sharing your concerns regarding the carpet replacement charge on your move-out statement from One Hundred Grand. We apologize for any confusion or frustration regarding the charge.
  We have contacted the team at One Hundred Grand and Greystar leadership to investigate the details of your account and the reasoning behind the carpet replacement charge. A representative will follow up with you within 10 business days to provide more information and work toward a resolution.
  We appreciate your patience while we look into this matter further. Please let us know if you have any additional questions in the meantime.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had handed over a cashier check in the amount of $155.52 as what I was told for the move out on October 30th along with the keys. As of today 02/11/2025, my Greystar account showing I still owed $117.56 instead of getting a refund $37.96 . I had called the office at Reverb and they told me your account receivable was running late in posting but it has been about several weeks. I had also emailed both to Greystar Account Receivable and ********@greystar.com. The later keep telling me they will sending me a refund check but it seems like a stall tactic. It's either the Company is in financial trouble or the mismanagement at the company to appropriate enough staffing. If I was late in paying my rent, they would make me pay penalty but it seems there are no penalty for Greystar.

  Business Response

  Date: 02/20/2025

  Dear ****,
  Thank you for reaching out and sharing your concerns regarding your move-out refund from Reverb. We sincerely apologize for the delay and frustration this has caused.
  We have contacted the team at Reverb and Greystar leadership to investigate the status of your refund. A representative will be in touch with you within 10 business days to provide an update and work toward a resolution.
  We appreciate your patience and will ensure that your concerns are reviewed as quickly as possible.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease was up 7/7/25 I was terminating my lease early to move out because I bought a house. I went in to sign paper work and pay my early lease buy out. They needed a 2 month notice. I signed 11/2/24. I asked what day to move if there would be more expenses beyond the early termination payment. they said it didn’t matter as long as it was before the 7the of the month because that’s when my lease went through. I would only have utilities to pay. End of December I called and asked if I gave them keys early if I’d get money back she told me no, I already paid the early lease termination fee and I was moving before the 7th so it didn’t matter nothing more beyond utilities would be due. They kept half of my deposit starting I owed them for January 1&2nd and charged a $50 “late fee” because I didn’t pay them by the 1st. Hard to pay something you were never told you owed!! I want the 2 days “rent” and late fee paid back to me which is 180.32

  Business Response

  Date: 02/19/2025

  Dear *****,
  Thank you for reaching out and sharing your concerns regarding your early lease termination charges at The Cooper 202. We understand how frustrating this situation must be.
  We have contacted the property team and their leadership to review the charges and clarify any discrepancies. A Greystar representative will follow up with you within 10 business days to discuss your concerns and provide further assistance.
  If you have any additional questions in the meantime, please don’t hesitate to let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have black mold in my washer machine and CoLab Apartments that is owned by Greystar won’t replace the gasket. They put chemicals and smeared the black mold everywhere. It is making me and the roommates sick. I have asked 3 x in the last 8 months and they won’t do anything.

  Business Response

  Date: 02/19/2025

  Dear *********,
  Thank you for reaching out and sharing your concerns regarding the mold issue in your washing machine at CoLab Apartments. We sincerely apologize for the ongoing frustration this has caused and understand the importance of ensuring a safe and healthy living environment.
  We have contacted the CoLab Apartments team and their leadership so they can investigate this matter further. A Greystar representative will follow up with you within 10 business days to discuss your concerns and next steps.
  If there’s anything else you’d like to add, please feel free to share it with the property team when they reach out.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a Greystar property (The Alexandria) in September 2024. The property employee stated that they had 3 EV chargers and that the community was gated. When we moved in, we discovered that 2 of those chargers don’t work and that management was aware and never said anything. The gates to the property rarely function and are often left open by management. This has allowed multiple vehicle break in’s in the 5 months that I’ve lived here.
  
  Also, there are multiple defective LED street lights around the property, including one right outside my bedroom window that strobes white light at night. It has been defective for 3 months and nothing has been done to fix it. Management has blamed the problem on our local utility company despite the fact that they have said that it’s not their light and therefore not their problem. Management has ignored multiple work orders for the light. What is worse is that my wife has epilepsy and these strobe affects could cause a serious issue for her and she’s PREGNANT. Not only endangering her, but the life of our unborn CHILD.
  
  I’m not asking for much, only that greystar take care of their own property so that my wife and I can live with some measure of peace and security. I believe our rent payments have earned us this much.

  Business Response

  Date: 02/19/2025

  Hello ******,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the ongoing maintenance and security issues you have experienced at The Alexandria, and we understand how important these matters are for the safety and well-being of your family.
  We have contacted the property team and their leadership so they can investigate these concerns and follow up with you directly within the next 10 business days. We appreciate your patience as they work through these issues, and we encourage you to stay in direct contact with the onsite team for updates on repairs and security measures.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to find a solution to my maintenance issues and the issues with Greystar management.

  Business Response

  Date: 02/18/2025

  Dear ********,
  Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about the maintenance and management issues you’ve experienced at Del Rey.
  We have contacted the property team and leadership so they can investigate your concerns further. A Greystar representative from Del Rey will be in contact with you within 10 business days to discuss this matter and any possible resolutions.
  If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into The Promenade at Boiling Springs on November 25, 2024 and I have had one major issue after another. The day I moved in, my hot water heater literally caught on fire and not only did it scare me, I had no hot water for 3 or 4 days until they replaced the unit. Now I have been dealing with no heat since December 29, 2024. I had to run the heat on “emergency” in order to have any heat at all because if you tried to turn on the regular heat it would flip the breaker which in turn caused my power bill to double from using it that way. I put in a maintenance request that day and no one ever came out until my mother went to the office on 2/6/25 when she came to visit. She told them that I still had no heat and they said they would send someone the following day. I work 3rd shift and they came while I was asleep on 2/7/25. They left no note saying what they did or when they would be back. The only reason I knew they came is because they left the front cover off of it with everything exposed and it’s still like that. Now that they came out and did what they did, I can’t even run it on emergency mode so I’m having to use an electric heater which is also running my power bill up once again. It was 60 degrees in my house on 2/12/25 so I called the emergency line and someone came out. He messaged the maintenance manager about how to handle the situation and his response was “I don’t know what to tell her” and “I don’t know how to fix it”. It is now 2/17/25 and no one has been back to my house or even acknowledged that I’m still without heat. I am pregnant and also have a service dog that has no heat at all when I’m at work for 12 hours. Also the ice maker isn’t even connected and makes a horrible noise every time it tries to fill up. They have been notified on 2/6/25 but it’s still not fixed either. This is beyond unacceptable and they have offered absolutely nothing for all that I have had to deal with along with my high power bill and freezing home!!

  Business Response

  Date: 02/18/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about the repair issues you’ve experienced, including the lack of heat, increased power costs, and unresolved maintenance requests at The Promenade at Boiling Springs.
  We have contacted the property team and leadership so they can investigate and address these concerns. A Greystar representative from The Promenade at Boiling Springs will be in contact with you within 10 business days to discuss your concerns further.
  If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
  Best,
  The Greystar Team