Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

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  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over $500 for a deposit on an apartment. During the onboarding process multiple people provided poor customer service so I cancelled my application and requested a refund. The leasing manager, in writing, confirmed a refund of $375 on 11/3/2023. To date, my account was not credited nor did I receive a check. I have followed up multiple times just to be completely ignored.

  Business Response

  Date: 12/19/2023

  Dear Ms. *****,
  
  We acknowledge receipt of your complaint regarding the refund of your apartment deposit. We are currently looking into this matter and will respond with an update as soon as we have one.
  
  Sincerely,
  The Greystar Team

  Customer Answer

  Date: 12/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it is again a blanked brush off.  You have all of the information to issue me a refund.  It still does not reflect on the card that I used.  Please provide tracking info if it was mailed.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 12/27/2023

  Dear ******* *****,
  
  Thank you for your response, and we apologize if our previous communication seemed inadequate. We understand the importance of this issue to you, especially regarding the refund processing.
  
  To ensure we address your concern effectively, we are reviewing our records to confirm the status of your refund. If the refund was processed via mail, we will provide the tracking information as soon as it is available. In case the refund was supposed to reflect on your card, we are verifying this with our finance team to ensure that the transaction is completed correctly and promptly.
  
  We appreciate your patience as we expedite this follow-up. You can expect a more detailed update shortly, including any necessary tracking information if the refund was mailed.
  
  Thank you for your continued patience and understanding.
  
  Sincerely,
  
  The Greystar Team

• Initial Complaint

  Date:12/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled person and require at minimum a walker and wheelchair. Well, when I first moved here, there were 3 elevators for the 350 people living here. I specifically chose a unit right next to the elevator. SOOO now this year, 1 elevator has been down for almost a year, and the 2nd elevator has been down since August 2023. The don't elevator left is an elevator that requires you to climb 10 steps up and 10 steps down. I can not do stairs AT ALL. The building manager is very much aware that they violate my ADA rights. I am sequestered in my apartment or I have to wait for someone to help me out of the building, and the times I try to leave on my own, I endure a lot of pain bc of my hip. I can not do stairs. My condition has worsened. NOTHING IS BEING DONE!!!

  Business Response

  Date: 12/19/2023

  Dear ***** *******,
  
  We are truly sorry for the difficulties you have experienced due to the non-functional elevators in your apartment building. To assist you further, could you please provide us with the name of the apartment complex? Additionally, we would like to understand your desired resolution to ensure that we can address this matter effectively and accommodate your needs.
  
  Sincerely,
  The Greystar Team
  

• Initial Complaint

  Date:12/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living at Broadstone Bryson directly affects my disability, and for months the leasing office has been unable to tackle the issues. Living here directly affects my health, and management has ignored my doctor's urgency to allow me out of my lease without penalty (as this is no fault of my own). I have stress-induced seizures as part of my issue, so this certainly doesn't help.
  
  Here's some of the issues:
  
  1. Despite being a nonsmoking community, tenants continue smoking both weed and cigarettes. The leasing office has admitted this, and even fined people. I am immuno-compromised, so this is a HUGE deal.
  
  2. For some reason, there’s an excess of diesel trucks at this complex. It’s an almost everyday occurrence that a truck near my building will site idle at 12-2am in the morning for at least 10-15 minutes. I am losing sleep each night now, stalling any progress I can make with my health.
  
  People leave their dogs on their balcony for hours unattended, barking nonstop. It’s a violation of leases to leave a dog on the balcony unattended, and although I’d informed the leasing team numerous times, nothing has been done.
  
  3. Since moving in near 3 months ago, there’s been a problem with pet owners picking up after their dog. I’ve stepped in it several times while taking my own dog out, which poses a major health hazard.
  
  4. Parking is atrocious so I paid for an assigned spot. People constantly park in it without any recourse. The towing company refuses to work with me until I provide an addendum to my lease that states the spot is mine. After numerous requests, I've not been provided this.
  
  5. Dogs are not vetted properly, and twice my dog has been attacked. Tenants often walk their dog around the complex without a leash, and it makes me feel completely unsafe. Owners leave their dog unattended on the first floor balconies, and they viciously go insane as I walk by. This skyrockets my stress level and quite frankly makes me feel ill from a racing heart.

  Business Response

  Date: 12/14/2023

  Dear ******* *****,
  
  We are truly sorry to hear about the challenges and health concerns you are experiencing at Broadstone Bryson. Your wellbeing is of great importance to us, and we take your situation very seriously. We are actively looking into the issues you've raised, including the smoking, noise, pet concerns, parking, and overall safety within the community. Our team is committed to finding a resolution and will provide you with more information as soon as we have thoroughly reviewed the matter. Thank you for your patience and understanding during this time.
  
  Warm regards,
  The Greystar Team

  Business Response

  Date: 12/14/2023

  Dear ******* *****,
  
  We hope this message finds you well. We wanted to reach out regarding your recent concerns and the developments that have taken place. 
  
  Firstly, we want to acknowledge the issues you've raised, including problems with secondhand smoke, noise disturbances, pet waste, parking troubles, and encounters with aggressive dogs. Your well-being is important to us, and we take your complaints seriously. 
  
  We're glad to inform you that as of today, 12/14/2023, you can be released from your lease without the standard 60-day notice. However, there is a requirement to repay the concessions, which total $2,183. We received your doctor's letter on 12/11/2023, which highlighted your health concerns and the need for a more suitable living environment. 
  
  Regarding the smoking issue, we have identified the resident involved and have taken appropriate measures, including a lease violation notice and direct communication. While we strive to maintain a comfortable environment for all residents, it's challenging to control certain aspects, such as the types of vehicles residents own. However, we encourage you to provide any specific information, like license plate numbers or vehicle descriptions, should such issues persist.
  
  We understand your concerns about noise and pets. Our team, including three employees who live on-site, has not observed the issues you mentioned. We rely on resident reports to address such matters effectively. We encourage you to report any specific incidents or concerns directly to us. Regarding parking and dog-related issues, we also haven't received any prior notifications from you. It's crucial for us to be informed to take appropriate action.
  
  We are committed to addressing the concerns of all our residents. We have sent out notices and emails regarding smoking and are actively working to ensure a pleasant living environment for everyone. However, we have not received similar complaints from other residents.
  
  Your health and comfort are our top priorities. Please feel free to reach out if there are any further issues or if you need assistance with the lease termination process.
  
  Sincerely,
  The Greystar Team

  Customer Answer

  Date: 12/15/2023

  I accept the previous offer and this case can be closed.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Genesis Credit Management contacted me to pay a debt for my residence at the Greystar TM property, West Village, in Oklahoma City. I was informed to pay $128.69 on 11/9/2023 to settle "move-out" fees for my unpaid property. I contacted West Village on 11/9/2023 on a written breakdown of what the cost for this was and was told that the apartment complex doesn't keep track of the records, Greystar does. I then reached out to Greystar during business hours and was on hold for 30 minutes before it had me leave a message for a customer service representative to reach out to me regarding my request for information. I never received a follow-up call. On 12/13 I reached out to Greystar properties once again, during office hours, and was sent to voicemail. I then researched the association of Genesis Credit Management to Greystar and noticed the large amount of negative reviews talking about how they were used to scam people out of their money. I had left my property immaculate and paid for an additional two months of my lease, even though I had not lived at the property between March and my lease end date on June 17th, 2022. Thank you.

  Business Response

  Date: 12/14/2023

  Dear ****** ******,
  
  We are currently looking into the issue regarding the debt collection notice you received for your residence at West Village. Our team is working to gather all relevant information and will get back to you as soon as we have an update. We appreciate your patience in this matter.
  
  Best regards,
  The Greystar Team

  Business Response

  Date: 12/14/2023

  Dear ****** ******,
  
  We apologize for any inconvenience you have experienced regarding the move-out fees from your previous residence at West Village. We understand that you have concerns about the charges applied to your final account.
  
  Our records indicate that you have not been in communication with any of our team members regarding this matter. We would like to direct your attention to your Final Account Statement, which outlines the additional charges incurred after move-out. For further clarification and any questions regarding these charges, we kindly ask you to contact our Greystar Receivables team directly at 866-975-5361. They are best equipped to assist you with a detailed explanation and to address any discrepancies.
  
  We are committed to resolving your concerns and appreciate your prompt attention to this matter.
  
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a Greystar community Avana Uptown in Atlanta, GA on 8/29/2018. I paid through 9/6/2018 because someone started a new lease for the unit on 9/4/2018, which waived the reletting fee and removed me as the tenant because a new lease was signed thereby I would not have to owe rent. I returned the keys and all the other items. I today received notification from the credit agency that almost $1800 was added to my credit report today from December 2018 when I have never received any information about amounts owed in over 5 years and I had a 0 balance when I moved out. The only charge was for cleaning and my final utility bill. Cleaning was $85 and the utility bill was $65. But I haven't received any information about this in over 5 years so there is absolutely no reason I owe almost $1800. I want the charges removed from my credit report

  Business Response

  Date: 12/14/2023

  Dear ****** ********,
  
  We acknowledge your concern regarding the unexpected charges that have appeared on your credit report. We are committed to thoroughly investigating this matter and will get back to you with our findings as soon as possible. Your patience during this process is greatly appreciated.
  
  Best regards,
  The Greystar Team

  Customer Answer

  Date: 12/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I want a resolution not a general reply from the business. An email alone saying you’ll investigate will not suffice. 
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 12/19/2023

  Dear ****** ********,
  
  Upon reviewing your account for the residence at Avana Uptown in Atlanta, GA, it appears that a reletting fee was applied due to early lease termination. The ledger and statement reflect a balance that was due at the time of move-out along with subsequent charges. We are closing out the matter accordingly.
  
  Warm regards,
  The Greystar Team

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I was contacted by Genisis Collections for a balance owed on an apartment at Maryland Park Apartments that is not my responsibility. When I moved to this community I lived with a roommate. When that lease expired, and transfer and moved into another apartment by myself.
  
  Now, to my dismay, I find out that my name is listed on a collection because I was never properly removed by the management company from the lease I was on with a roommate.
  
  In an effort to rectify this situation and remove my name from the collections, I have had to provide numerous information to Genisis Collections, such as the lease for my apartment to prove I was living on my own at the time my ex-roommate started to accrue an unpaid balance, a Statement of Facts explaining the situation, and contact information for my ex-roommate who is responsible.
  
  Further, I spoke with a leasing agent, Chelsea, and the local management/leasing office and she did some digging and can verify this information. When I first spoke with her on Tuesday, 12/12 she was unable to locate my lease, my transfer documents, and the lease my ex-roommate was on. Chelsea called me back this morning to let me know she did some research and can verify everything I've been saying from the start.
  
  You will have to reach out locally to the management/leasing office and speak with Chelsea to obtain the information she located.
  
  It simply appears that I was not removed from lease properly with my ex-roommate by the management company at the time. My other issues are the only document Genisis Collections can provide me is a move-out statement that happens to have my name on it which proves nothing without a signed lease with my signature to back it up. I am a licensed real estate broker in Missouri and can assure I would not allow myself to be on two leases at the same apartments at the same time. This is a wrongdoing by the management company, and I want my name removed from this collections.

  Business Response

  Date: 12/14/2023

  Dear Mr. *********,
  
  We are currently looking into the concerns you have raised regarding the lease issues at Maryland Park Apartments. Our team is working diligently to gather all the necessary information to provide a comprehensive update on the situation. We appreciate your patience and will be in touch as soon as we have an update.
  
  Best regards,
  The Greystar Team

  Customer Answer

  Date: 12/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21003781 and find that this resolution is satisfactory to me.

  I was able to work with the local management/leasing office at Maryland Park Apartments and a very nice gentleman with Genisis Collections, and they sent me a letter stating I am not liable in the collections. Please find attached a copy of that letter.

  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of 50 Jones, one of Greystar's property from Oct 22nd 2023. I received a receipt that I will receive my deposit refund for $3343.09. However, after 21 days, I still haven't received my deposit check. I left multiple messages in their website and tried to call them, but nobody is helping me.
  I am asking to contact me and let me get the refund.

  Business Response

  Date: 12/14/2023

  Dear ***** ****,
  
  We are looking into your concern regarding the delayed refund of your deposit from 50 Jones. We understand the importance of this matter and are working diligently to provide you with more information as soon as possible. We appreciate your patience and apologize for any inconvenience this may have caused.
  
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar won't deal with tenants above me in unit #***. Two large 100-lb huskie dogs. Jump around all night and day. Took 6 months for leasing office to have these tenants stop sweeping dog pee/poop onto my patio every day. Man has thrown up on my front porch. Two domestic disturbances.

  Business Response

  Date: 12/13/2023

  Dear ******* *****,
  
  Thank you for bringing these concerns to our attention. Please be assured that we are actively looking into the issues you've reported with the tenants in unit #***. We understand the distress and inconvenience this situation has caused you, and we are committed to addressing it appropriately. We will provide you with an update as soon as we have one. Your patience and understanding in this matter are greatly appreciated.
  
  Sincerely,
  The Greystar Team

  Business Response

  Date: 12/14/2023

  Dear ******* *****,
  
  We would like to update you on the recent issues you raised concerning the patio and the dogs. Firstly, we're pleased to inform you that the problem with the feces and urine has been resolved. Your complaint dated 11/7/23 about the residents in units *** and *** was taken seriously, and appropriate actions were promptly initiated.
  
  Regarding the previous incidents, we had distributed letters from KTS to the concerned residents and ensured professional cleaning of the patio. While it took some time to address these issues, please be assured that the previous staff diligently followed up on the matter.
  
  You also expressed concerns about the residents of unit *** having items on their patio, which was against the HOA rules that you were asked to comply with. We can confirm that after we addressed this issue, the residents of *** have removed those items.
  
  However, it's important to note that the situation became more complex after you left a notice on the door of unit ***. This action seems to have escalated the situation, leading to further complaints from these residents. We did address a noise complaint from unit ***, but the resolution was complicated by the note you left.
  
  Regarding the dogs in question, we must adhere to certain policies and regulations. Without specific evidence or complaints directly related to the dogs' behavior or management that violate our community's policies, we are not in a position to request their removal. Our commitment is to ensure the well-being of all residents while respecting their rights and abiding by relevant guidelines and laws.
  
  Your role in the Homeowner's Association is acknowledged and appreciated. However, both Mike Brookes, the president of the HOA, and we require more substantial evidence to address your claims about noise and alleged domestic disputes in unit ***. Without verifiable proof, such as photographs or a police report, our hands are tied in terms of taking any drastic action like eviction.
  
  We understand your concerns and take them very seriously. However, it is also imperative to ensure that all residents, including those in units *** and ***, are treated fairly and within the bounds of legal and ethical standards. We encourage open communication and hope to resolve these issues in a manner that respects the rights and needs of all involved parties.
  
  Sincerely,
  The Greystar Team

  Customer Answer

  Date: 12/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2020, I moved out of Villas at Tech Ridge Apartment Properties. In 2021, I received an email notifying me of an outstanding balance in my account. Upon reviewing the charges, I found inaccuracies as they extended beyond my move-out date to November and December. I promptly disputed these charges with the property management company, which was Greystar at the time. They assured me they would investigate the matter and provide a response. However, their lack of follow-up led me to believe the issue was resolved.
  
  Fast forward two years, I received a collection notice. I made several attempts to resolve this matter by contacting the apartment management office, the collection agency, and the apartment complex. The apartment complex acknowledged the issue, expressed their apologies, and provided contact numbers for me to reach out. Despite my numerous attempts, I have been unable to establish contact with them.
  
  Furthermore, I contacted the collection agency, who claimed to have conducted an investigation but failed to acknowledge or review any of the emails I sent. I can confirm this because I included read and delivery receipts with all my correspondence.
  
  In all my years of renting, I have never encountered such issues. If there was indeed a legitimate outstanding balance, the responsible parties should have contacted me and provided an explanation. It is unjust to have a derogatory remark on my credit report due to customer negligence and unresolved discrepancies.

  Business Response

  Date: 12/13/2023

  Dear ****** ****** ****,
  
  Thank you for bringing your concern to our attention. We are currently investigating the details of your complaint regarding the billing discrepancies. Please rest assured that we are taking your issue seriously and are working diligently to provide a resolution. We will update you with more information as soon as it becomes available.
  
  Sincerely,
  
  The Greystar Team

  Business Response

  Date: 12/14/2023

  Dear Ms. ****** ****** ****,
  
  We have thoroughly reviewed your account regarding the balance owed following your move-out from Villas at Tech Ridge Apartment Properties. Our examination reveals that while your rent and utilities were paid up until your move-out in October 2020, there were two months of unpaid utilities that had not been billed at that time, contributing to the outstanding balance.
  
  Please find the attached ledger detailing the dates of consumption and the corresponding charges. This should provide clarity on the charges accrued post move-out.
  
  We understand this situation has caused inconvenience, and we apologize for any confusion. However, as Greystar no longer manages this community, our ability to assist further is limited. We recommend discussing this ledger with the current property management for any further clarifications or actions.
  
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I move out of Greystar/Avanta Thornton Station property on 12/31/2021 upon the request of management not to renew by lease and they informed me to leave on 12/31/2021. I was later contacted for fees totaling $4,060.17. I do not owe them anything. If anything they need to refund my deposit of $50.00 deposit (this was never returned to me). I have been charged for $Trash removal, Cleaning, pet rent, insurance premium 1/10/2022 - 2/10/2022, balance of $10.75 on 12/01/2021 and a Termination fee of $3,618.00. I did not terminate my lease, my lease ended and Avanta Thornton Station instructed me to leave by 12/31/2021 following the summer of June, 2021 when one of my children was attacked by their tenants dogs. Please see all attachments below and my response letter.

  Business Response

  Date: 12/12/2023

  Dear ******* *******,
  
  We have received your complaint regarding the charges applied following your move-out from the Greystar/Avanta Thornton Station property. We understand the importance of this matter and are currently conducting a thorough review of your account and the circumstances surrounding your lease termination and the subsequent fees charged. We will ensure that all aspects of your complaint are considered and will provide you with a conclusion as soon as our investigation is complete.
  
  Sincerely,
  The Greystar Team

  Business Response

  Date: 12/12/2023

  Dear ******* *******,
  
  We have reviewed your account and confirm that you should not have been charged a lease break fee. The lease was not renewed, and you appropriately vacated the property by 12/31/2021. However, there are outstanding charges for cleaning and the removal of a large piece of furniture, as well as your final utility bill, amounting to $442.17. We have attached the relevant final invoice and move-out photos for your records. With this, we consider the matter closed.
  
  Warm regards,
  The Greystar Team