Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

• 

  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC is completely not working. My thermostat is reading 79. I called maintenance emergency line around 5ish. They never returned my call. My son started getting bad heat rashes so I called again. Maintenance called saying they can’t do anything if it’s not above 80. That’s ridiculous when my apartment has no type of air circulation and it’s 63 outside and humid making it more hot inside. They could at least come install a window unit. But they don’t care about their residents.

  Business Response

  Date: 11/20/2023

  Dear ***** *********,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property you are referring to in your original message and provide the contact details of any team member you spoke to?  

  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 

  Regards, 

  The Greystar Team 

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar's practice of withholding deposits is notorious. After researching online, I found it had always been a chronic problem for them. Property managers drag their feet until residents get sick of begging for their money. I recently vacated my apartment at Hunters Glen. Prior to moving out, I took meticulous steps to ensure that the apartment was left in a clean and well-maintained condition, adhering to the move-out procedures outlined in the lease agreement (Including spackling the holes which were considered normal wear and tear).
  Despite my efforts, I was shocked to receive notice from Greystar that a substantial amount was deducted from my security deposit. To date, the company has not provided any documentation or explanation for these deductions, leaving me in the dark about the specific reasons for the charges.
  I have made multiple attempts to contact Greystar via phone request detailed information about the deductions from my deposit. Unfortunately, my inquiries have gone unanswered, and the company has failed to provide the necessary documentation to justify their actions.
  I am seeking the following resolutions to this matter:
  A detailed breakdown of all charges deducted from my security deposit, including invoices or receipts for any services or repairs conducted by Greystar.
  Clear and specific documentation highlighting the lease agreement clauses or community guidelines that justify the deductions made from my deposit.
  Refund of any unjustified deductions made from my security deposit.
  Improved communication and transparency from Greystar regarding such matters to prevent similar issues for other tenants in the future.
  I would serve a demand letter and take this matter court if no further action was taken.

  Business Response

  Date: 11/29/2023

  Dear ***** ***,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  
  

  Customer Answer

  Date: 12/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Hunters Glen Apartments, formerly under Greystar management, is inaccessible through their provided resident portal website. Despite the initial complaint, no clarification or communication has transpired with Greystar employees regarding the deducted sum from my original payment. Furthermore, I have furnished photographic evidence capturing the move-out condition, along with the leasing agreement specifying Greystar's deduction of $500 as a security deposit. It is incumbent upon Greystar to furnish comprehensive documentary evidence elucidating the deducted amount. In the absence of such evidence, I insist on a complete refund as a satisfactory resolution.
  

  Sincerely,
  
  
  
  ***** ***

  Business Response

  Date: 12/05/2023

  Dear ***** ***,

  We are actively looking into the concerns you've raised regarding the deductions from your security deposit after your move-out from Hunters Glen. Your situation has our full attention, and we are currently reviewing the details of your account, the condition of the apartment upon your departure, and the corresponding lease terms.

  We are also in the process of gathering all necessary documentation that can shed light on the deductions made. 

  Please allow us a reasonable amount of time to thoroughly investigate this matter. We aim to provide you with an update as soon as possible.

  Sincerely,

  The Greystar Team

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at The Laguna @ Arrowhead Ranch Apartments (A Greystar management property) on October 25, 2023. We were informed that we would have to pay the application fee and a $250 Hold for the unit we were applying for. No problem. After being told we were approved, I was able to set up electric service, gas, and renters' insurance for my address. We then were told to pay the prorated rate for the rest of October which was $468.16. So, I did just that. Then we I was told that some company didn't accept my paystubs and that we could not move forward with the lease. This was on November 4TH. They told me i would get an email on how to receive my $718 or so dollars. No such email exists. I've been in contact with the company that issues the refunds, and he has been super helpful. He has no idea why they haven't issued my money back. I had to rent a Uhaul, Transfer Services, Pay deposits on services, live in a hotel waiting for my new home only to be told no after paying rent for October and getting no keys. I want answers and my money now.

  Business Response

  Date: 11/20/2023

  Dear Mr. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced.

  We are looking into this for you and will be reaching out to the relevant team listed in the original message. Once we receive an update from the team involved, we will reach back out to you. 

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.  

  Regards,  

  The Greystar Team 

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at the Camber Villas in Bryan, TX for 6 months. I moved out and was charged for damages in a room that was not mine and was empty and locked for the duration of my stay. I lived in bedroom D. I was charged for damages in bedroom A. I refused to pay those charges because I was not liable and I tried to talk to management several times over email only to be ignored. I had heard nothing about the charges until today 11/16/23 from them since I moved out. And I was informed by a debt collector- not camber villas. There was little to no communication, I was not living in the bedroom that the damages were in (the bedroom was locked while I was living there) and this is a sudden notice from a debt collector.

  Business Response

  Date: 11/20/2023

  Dear Ms. *******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for Irwin park apartments around November-December of 2022 and during that time I thought I had the correct amount for the application fee and deposit on my card but it did not deposit yet. I thought that the amount was deposited in time because I was approved for the apartment via email so I emailed the complex to make sure that was correct and which the manager I believe it was let me know that that was correct but I needed to come in with a money order of $445 for the application fee and admin fee because of nsf. But when I checked the application agreement it says that an application is not considered completed for approval or non-approval until everything is paid in full. So, my application should have not been processed for approval because it was not paid for in full due to nsf and instead of being charged $445, I should have been charged the $75 nsf fee and then told that if I want the apartment still I will have to do the application again and make sure I have sufficient funds for the application fee and admin fee. Now Irwin park is trying to charge me because they decided to take the apartment off of their website before my application was guaranteed approved.

  Business Response

  Date: 11/20/2023

  Dear Ms. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Business Response

  Date: 12/01/2023

  Dear Ms. *****,

  Thank you for reaching out to us regarding your application experience with Irwin Park Apartments. We understand your concerns about the processing of your application despite the non-sufficient funds (NSF) issue and the subsequent request for additional fees.

  We are currently reviewing the details of your application process, including the communication you received about the approval and the fees charged. Our aim is to ensure that all procedures were followed correctly and to address any discrepancies that may have occurred.

  We appreciate your patience while we conduct this investigation and will update you as soon as we have more information.

  Sincerely,

  The Greystar Team

  Customer Answer

  Date: 12/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for the results to this situation.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8 Greystar requested I remove a grill from my patio by November 13. I was traveling at the time, and requested an extension to November 20 both verbally and by email on November 10. These were denied. I arranged for the grill to be removed on November 13, which it was. I’m the past Greystar has tried to evict me during the covid emergency, and only when the Sunnyvale Police informed them that they couldn’t did they stop. Greystar responded today, November 14 that the grill must be removed, despite the fact that it was removed by the requested time of November 13. The police were called yet again, and they told me that I was in compliance with all Sunnyvale ordnances. Greystar manages my apartment at 1156 Morse Ave,Apt ***, Sunnyvale California 94089. They sent me an email today that “if I had only requested an extension they would have accommodated the request”. Now they refuse to communicate with me except by email.

  Business Response

  Date: 11/20/2023

  Dear Mr. ***,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former tenant at a Greystar managed property located at 33 8th Street, San Francisco, CA 94103. I moved out on September 16, 2023. Under California law, within 21 calendar days after the move, the landlord must either: (1) Send a full refund of the security deposit, or (2) Mail or personally deliver to the tenant an itemized statement that lists the amounts of any deductions from the security deposit and the reasons for the deductions, together with a refund of any amounts not deducted. See Civil Code 1950.5; see also Granberry v Islay Investments (1995) 9 Cal 4th, 738.
  
  Greystar unlawfully withheld my security deposit for nearly two (2) months after I vacated the rental unit at the property. I have demanded on multiple occasions a full return of my security deposit of $1000, plus applicable interest. After multiple attempts of email communication, stonewalling, lack of responsiveness, and blatant disregard of the law, I received an electronic disbursement in the amount of $208.87, on November 14, 2023. To date, I still have not received an accounting and/or itemization of deductions.
  
  Greystar unlawfully and wrongfully withheld my security deposit for months after my move-out date, and now, has doubled down on their predatory and depraved behavior by unlawfully refunding only a partial amount of my security deposit. It's been brought to my attention that there is a pending class action against Greystar regarding the same issue of unlawfully withholding and deducting tenants' security deposits. Having failed to (1) Send a full refund of the security deposit, or (2) Mail or personally deliver to the tenant an itemized statement that lists the amounts of any deductions from the security deposit and the reasons for the deductions, together with a refund of any amounts not deducted, Greystar has forfeited the right to withhold ANY of my security deposit and MUST promptly refund the full amount of my deposit $1,000.00, plus applicable interest.

  Business Response

  Date: 11/27/2023

  Dear Ms. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 11/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I AM NOT A CURRENT RESIDENT. I AM A FORMER TENANT THAT IS OWED MY SECURITY DEPOSIT BACK IN THE AMOUNT OF $1000.00 PLUS APPLICABLE INTEREST. In no way does Greystar’s response even address my complaint and/or issue much the less their unlawful withholding of my security deposit. THIS IS UNACCEPTABLE, COMPLETELY UNLAWFUL, AND REPREHENSIBLE PREDATORY BEHAVIOR ON THE PART OF GREYSTAR. ABSENT A PROMPT REFUND OF THE FULL AMOUNT I AM OWED, I WILL BE FILING SUIT AGAINST THE COMPANY.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 12/04/2023

  ******* ***** has been in contact with me about this situation for two months to correct mistakes that were made at the time of her move out. We concluded that she is due her entire deposit back and that has been returned to her. 

   

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just had recent vehicle issues with my truck in the past 2 days. Yes I do remember the policy we signed with the apartment when we moved in about the policy for immobile vehicles. We scheduled a tow for our truck to be picked up in a timingly matter and letting the business of the property know of our actions. The business quickly put a boot on our truck the day we had the tow schedule. I am furious because we timed in perfectly to where we had a window to get this procedure done with out any other consequences. The business took the opportunity to make money on the side quickly by troubling us with a boot on our vehicle. Now we can not tow it, with out having to pinch our last to pay for our truck repair. Still make it in time to pay for our other bills. I need your help, I need some clarity on how I can go about this. It’s not fair. The apartment complex we are dealing with is not an up to date facility.

  Business Response

  Date: 11/20/2023

  Dear Ms. *****,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property you are referring to in your original message and provide the contact details of any team member you spoke to?  
  
  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 
  
  Regards, 
  
  The Greystar Team 

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ending in DEC 12, 2021
  225 N Calvert overcharged me. I tired multiple times through email and phone. There was no resolution. The management team assured me that they would look into the details and get back to me, but I never received any follow-up communication but send my information to money collection company.

  Customer Answer

  Date: 11/15/2023

  1. Attached Email conversion between the management and me when I request renewal rent information. They didn't mention any "Insufficient Notice Fee".
  
  2. Summary of move out charges also displayed "Carpet $50", I'm not agree with this charge. I requested couple times for service to repair when I live there. Requested on 1/27/2021 And 12/13/2021. Both services took hours to complete with No root cause found and It's ongoing issue not caused by Tenant.  
  
  3. I don't see 2 month insufficient notice fee will be applied in My lease contract. It only shows "you will be responsible for an additional month’s rent. " On Section 44.
  
  I tried multiple times to connect with them through email and calls, seeking clarification. Despite their assurance on the phone that they would review my email and respond, there was no follow-up.

  Business Response

  Date: 11/20/2023

  Dear **** ***,

  We are looking into your message and will be reaching out to the relevant Greystar teams in order to investigate your complaint further.
  
  Once we receive an update from the team involved, we will reach back out to you.  

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.  

  Regards, 

  The Greystar Team 

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some friends and I rented an apartment from them back in 2020, moved out in 2021. We made sure to pay all balances that were due upon moving out. We have all gone our separate ways and have rented a few different apartments from the greystar property management company. They have been randomly reaching out over the last year trying to chase down a balance that we don’t owe them. Any and every time they have they reached out, always be email) I have asked them for a detailed report of all payments received from us. They have failed to no only give us those records, but to even respond at all. They recently sent out “balance” to collections. They have been totally unresponsive. I have even reached out to the Greystar district office on a couple of occasions and they have failed to respond to us at all

  Business Response

  Date: 11/20/2023

  Dear Mr. ******,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property you are referring to in your original message and provide the contact details of any team member you spoke to?  

  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 

  Regards, 

  The Greystar Team 

  Customer Answer

  Date: 11/29/2023

  Hi there, I’m from Phoenix Arizona. Not sure how my complaint was assigned to your office out on the east side of the country. That being said, In the message I received from Greystar, through you, it asked me to respond to them. But I didn’t have a way to respond to them

  Business Response

  Date: 11/29/2023

  Dear Mr. ******,

  Thank you for your recent response. We appreciate your ongoing communication as we work to address your concerns and provide a resolution. Rest assured that your complaint is currently under review, and the Greystar team is actively investigating to offer a suitable resolution or explanation.
  
  To expedite the process, could you kindly confirm the specific property to which your complaint pertains, where the refund was not received? After we have this information, we will reach out to the appropriate Greystar contacts for investigation.

  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 

  Regards, 

  The Greystar Team