Business ProfileforMajestic Honda

I apologize for the lengthy review but some background is needed. Long story ******************'t go here for service, and don't especially don't expect help if anything in that service goes wrong.I brought my car in to get have service done per the maintenance schedule, and to get an alignment. After the service, I noticed they had charged me for the alignment even though the Honda warranty specifically states that alignments are covered for the first 12 months or ****** miles (my car was at ****** and only 8 months old). Full disclosure, my car did have one alignment earlier in the year under warranty, however my car was out of alignment again and still within the warranty period. I brought this up with the service advisors, who refused to look up Honda's warranty terms to confirm, and told me to call back later once I found it on my own. After I got home and was able to check in my warranty booklet, I called the service department back who still argued that the alignment shouldn't be covered, but they agreed to reimburse the service (approximately $110) "as compensation for the problem".After 2 weeks, I called because I still hadn't received the check, and was told it can ***********-8 weeks. This was frustrating as I had not been told this initially, but I decided to wait. Flash forward and after 8 weeks I still don't have a refund check. I called today to try to sort it out, and was told the "service manager is out, you'll have to call back after 4pm". Sure. I call back first around 4:20pm with no answer so I leave a voicemail asking for a call back. I call again around 4:45pm, am informed that the manager has left for the day and I'll have to call back tomorrow.This has been an extremely frustrating process, and one that really shouldn't have happened in the first place. From my experience, the services advisors are ill informed about the warranty terms of the vehicles their dealership sells, they are unwilling to help if you have questions about the same, and their