Reviews

Review Details

• Review fromVan T

  Date: 05/22/2025

  4 stars
  The process was easy at first, but towards the end a little confused from uploading the document. I lost the page while doing the photo and they get me right back where it left off. So far it is doable . But with all other's reviews about their problems with receiving information was missing leading . I am skeptical about results till I receive it

  GovPlus

  Date: 05/27/2025

  Hi Van,

  Were so grateful for your positive review! Our goal at GOV+ is to make government filing as straightforward as possible, and were thrilled we could do that for you. If you need anything further or have feedback, please let us know. Keep an eye on your email for any updates about your application. Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  
  *****
  Customer Service Specialist
  **********************
  

• Review fromMargie T

  Date: 05/21/2025

  5 stars
  Very convenient and easy to fill application out. Highly recommend applying by phone??

  GovPlus

  Date: 05/22/2025

  Hi ******,
  
  Thank you for taking the time to leave us such a great compliment. This kind of feedback motivates the entire team to continue exceeding quality service. GOV+ considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. We are always looking for opportunities to exceed our customers' expectations. If you wish to use our services again, we would be more than happy to have you back. It was a pleasure serving you.
   
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************

• Review fromSadie W

  Date: 05/16/2025

  5 stars
  ***** was the representative that helped me. When we got connected I was very upset as my passport photo kept being rejected. After working with her for almost an hour, she continued to wait and check my photos for me until one finally worked. She is extremely patient and kind and I genuinely appreciated her service.

  GovPlus

  Date: 05/17/2025

  Hi *****,

  We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  
  *****
  Customer Service Specialist
  **********************
  

• Review fromMara B

  Date: 05/15/2025

  5 stars
  App on my phone worked great. Very quick and good service.

  GovPlus

  Date: 05/27/2025

  Hi Mara,

  Thank you for sharing your experience! Were so glad you found our services helpful and easy to navigate. Our goal is to simplify government-related tasks, and its rewarding to hear were meeting that goal. Be sure to check your email for any updates on your application, and feel free to explore more of what GOV+ has to offer!

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  
  *****
  Customer Service Specialist
  **********************
  

• Review fromPatrick M

  Date: 05/15/2025

  4 stars
  Found it easy to complete but was unsure I finished it

  GovPlus

  Date: 05/17/2025

  Hi *******,

  Thank you for sharing your positive experience! Hearing that our platform was helpful and easy to use truly motivates us. Weve designed GOV+ to simplify complex processes, and were glad you felt that. Our customer service team is available 24/7 to assist you with any inquiries.

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  
  *****
  Customer Service Specialist
  **********************
  

• Review fromAndrea C

  Date: 05/14/2025

  1 star
  I would not recommend this business to anyone. I started my application to renew my passport Jan *******. By the end of March I was notified I would receive a mailer to return my existing passport which was due to expire April *******. I was notified mailer was at my post office. Wasn't there. I went online and got tracking numbers from customer service individual. My post office said they had a record of receipt but couldn't find it! I went back to GOV+ customer service and they said it was a computer glitch!!! It had never been sent!! The said I needed to resubmit my picture. This was on April 10 and my passport was due to expire in 3 days. I requested a refund and have been told multiple times I'd get an email when the refund in progress. It's now May ******* and no email or refund. In the meantime I applied to the US ********** on April ******* and got it in one month with no additional handling charge! This business is a scam or woefully incompetent!

  GovPlus

  Date: 05/16/2025

  Dear ****** ********, 
  
  We sincerely apologize for the inconvenience regarding your application. We have been upgrading our systems in preparation for new products and services. There were a minimal amount of applications affected and received notifications in advance that packages were in transit and delivered. We regret any disruption this may have caused. Your package was still with us and it was not completed due to your passport photos being rejected, and we informed you of this via email. 
  
  Given your feedback, a $130 refund has been processed today, May 16th. Please allow 3-5 business days for the refunded amounts to reflect in your original payment method, as processing times may vary depending on your financial institution. A refund confirmation email has been sent and successfully delivered.

  If you have any questions, please do not hesitate to reach out to us directly. 
  
  24/7 Live Chat: *******************************************
  24/7 Email: ********************************************************
  
  

• Review fromDonald S

  Date: 05/12/2025

  4 stars
  Found the passport and birth certificate application process easy to follow and complete

  GovPlus

  Date: 05/13/2025

  
  Hello ******, 
  
  Your feedback means the world to us! At GOV+, we aim to simplify complex processes like government filing, and were thrilled to know we achieved that for you. Thank you for letting us be part of your positive experience! 
  

  Please check your email regularly in case we send you updates regarding your application. If you have any questions, additional feedback or in need of assistance, please do not hesitate to reach out to us directly through the following support channels: 

  
  24/7 Live Chat: *******************************************
  24/7 Email: ********************************************************
  
  We look forward to assisting you.
  
  
  

• Review fromTracy W

  Date: 05/09/2025

  2 stars
  Tried to get my passport and TSA done. Mistake. Photo process is extremely hard to navigate. Had to redo my photo twice and they wanted me to do it a third time. Then they suggested I just go to get the normal ************* passport photo. When I requested a cancellation and refund of the money paid they wanted to give me 1/3 back and after going back through everything they refunded me all but $20, which was satisfactory. I won't personally go through them or recommend them. Go get the ********* photo and send the application off. Convenience was not convenient.

  GovPlus

  Date: 05/12/2025

  Dear ***** ********, 
  
  We are grateful for taking the time to leave us a review. Please be informed that your application was put on hold due to ongoing issues with meeting required criteria. The passport photo standards are set by the ************************, and as a service provider, our role is to ensure strict compliance with these federal guidelines.
  
  GOV+, through our subsidiary *********************, is authorized to assist with passport services and operates under strict security and regulatory standards. As such, we are unable to approve or process any application that includes non-compliant photos, incomplete information, or missing documentation, as this would likely result in rejection by the passport processing facility.
  
  We thank you for your patience. 
  

• Review fromCesar S

  Date: 05/08/2025

  1 star
  Paid for expedited service in which they claimed "keeping an eye on the process to provide real-time updates and support when you need it. If there are any issues, inquiries, or required actions, well take care of it."This was not the case, not only did they fail to notify me when my application processing was paused due to more information being needed, they also failed to provide the needed documentation when I inquired about it. Because of this, I had to schedule an emergency appointment at the passport agency to re-file a new expedited passport application. Had I not taken matters into my own hands, I wouldn't have received my passport on time. To top it off, the customer service *** did everything in her power to deny a refund (trying to place blame, trying to change the subject, saying they attempted to contact me multiple times when there's no records that reflect that claim). Feels like I just got scammed

  GovPlus

  Date: 05/12/2025

  Dear ***** *******,
  
  
  
  We are so sorry that you did not have an optimal  experience. Please allow us to make it right. We have processed a refund of $297 today, May 12th. For the government fees, we are currently tracking the status of the check so we can provide you if or when it has been encashed by the passport facility. If you have questions or in need of assistance, please do not hesitate to reach out to us directly. You may emails us at ********************************* We are here to help.  

• Review fromDelores B

  Date: 05/08/2025

  5 stars
  This application process was very professional and quick . I would recommend the online web-site to any individual who is attempting to receive their Pre-TSA or any other government documents.

  GovPlus

  Date: 05/12/2025

  Hi *******!
  
  
  
  Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Also, please check your email regularly in case we send you updates regarding your application. 
  
  
  
  If you have questions or in need of assistance, please do not hesitate to reach out to us directly through our 24/7 customer support channels: 
  
  
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************************************