Reviews

Review Details

• Review fromDon S

  Date: 01/06/2024

  5 stars
  Simple way to get passport and TSA license IF this application works as it is supposed to.

  GovPlus

  Date: 03/29/2024

  Hi ******, 

  Thanks for your positive review! GOV+ is always here to help

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromJohn P

  Date: 01/05/2024

  5 stars
  Fast and easy! Rhis is way better than wairing in line ??

  GovPlus

  Date: 03/29/2024

  Hi ****,

  Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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• Review fromLinda M

  Date: 01/05/2024

  5 stars
  Thank you for streamlining the *** and passport renewal process. Govplus worked for me.

  GovPlus

  Date: 03/29/2024

  Hi *****,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromHenry R

  Date: 01/05/2024

  5 stars
  My contact person was ******* was patient, understanding, and able to provide help that facilitated completion of necessary forms for renewal for which I am grateful

  GovPlus

  Date: 03/29/2024

  Hi *****,

  Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromKevin M

  Date: 01/04/2024

  4 stars
  Gov plus made a daunting application very easy, and extremely time saving,

  GovPlus

  Date: 03/29/2024

  Hi *****,

  Its great to know you had a positive experience here at GovPlus. Our team is happy that their hardwork has paid off. If there is anything we can do to assist you further please let us know.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromRichard B

  Date: 01/04/2024

  1 star
  GOV+ is a completely unnecessary "service". You're basically paying double to get a passport renewal or TSA precheck. They don't tell you about the interview that is still necessary, and you have to pay an additional $78 to TSA at the interview after paying GOV+ $77.I got my passport renewal done at double the price, but my daughter, who submitted her passport renewal application to GOV+ in November still has not been able to get her application for a renewal passport through their system after almost 2 months! She will now have to miss our out-of- country trip due to this terrible 'service'. Don't waste your time or money dealing with GOV+. It may not be a total scam but it's the closest thing to it.

  GovPlus

  Date: 01/08/2024

  Hello *******, 
  
  We appreciate your feedback and the time you've taken to share your concerns. Since a public review has been filed, rest assured that we will address each statement, concern or accusation through the BBB platform. 
  
  It's important for individuals and customers to invest enough time in reading and understanding our website to fully appreciate the exceptional services we offer.  We request that you refrain from inadvertently disregarding the experiences of others who may seek assistance with their application process by opting for our services, even if it involves paying for added convenience. We acknowledge that you may not personally perceive the value or convenience of the services we offer, and we genuinely respect your opinion.
  
  Please be informed that when you voluntarily submitted your *** application, the basic information required from your passport application was automatically filled in. However, for the *** membership process to be completed, all applicants must adhere to the standard enrollment procedure and an interview needs to be done in person at an enrollment center designated for the *** PreCheck application program. During the process, candidates are required to schedule a brief interview, present proof of identity and citizenship, and submit their biometric data (fingerprints and photo). Clearance from a background check database is a prerequisite for eligibility. You were booked an appointment when you reached out via live chat on December 21st 2023.
  
  For your renewed and received passport, it's important to note that while applying independently or through traditional means is feasible, the process can seem straightforward with the right knowledge of the correct website, requirements, and forms, especially when efficiently handling answers and tasks. Making this statement after the successful receipt of your renewed passport is indeed simple.
  
  However, not everyone has the flexibility or convenience to pursue this option, especially individuals with unique circumstances who may find it challenging to navigate the process independently. This is evident in the numerous independent, verified positive reviews, not only on the BBB's website but also in news articles.
  
  Satisfied customers who thoroughly read our website, followed instructions, and fully understood our services have contributed to our positive reputation. As of January 3rd, ****, we maintain a rating of **** out of 5 stars based on ***** BBB Customer Reviews. The expression of satisfaction from over ***** customers underscores the value and convenience that our services offer. Our goal is to provide assistance and convenience to those who can benefit from it, recognizing the diverse situations of our customers.
  
  Regarding your daughter's passport application, we lack specific information about the details mentioned in this review. However, it's crucial to clarify that, in any passport application process, including ours, the completion of necessary information is essential. Without all the required details, we, or any reputable agency, cannot proceed with the passport application. It is both impractical and legally impermissible to process applications with incomplete requirements.
  
  For your daughters application, we request her  to contact us privately. She can reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************
  
  

• Review fromHawa S

  Date: 01/03/2024

  1 star
  I was told to Renew my passport ************** was charged in my credit card ***** didn't received passport or anything .I want my Money back *******************

  GovPlus

  Date: 01/08/2024

  Hello Hiwa,
  
  We appreciate your feedback and the time you've taken to share your concerns. Since a public review has been filed, rest assured that we will address your concern through the BBB platform. 
  
  Upon a thorough review of our communication logs, it appears you never even attempted to make any direct communication with us despite our various available channels. We encourage you to always contact us or any other business for that matter privately to discuss any questions or concerns you may have before publicly stating assumed statements.
  
  We would also like to clarify that we have sent multiple emails urging you to complete your passport application. As part of our commitment to efficient processing, we emphasize the importance of providing the required details and meeting designated requirements. To date you have failed to respond to ANY of these emails or make any direct communication at all other than this BBB complaint. 
  
  Unfortunately, without the necessary information, we regret to inform you that we are unable to complete your passport application. Processing applications with incomplete requirements is not feasible or legal.
  
  Our priority has always been customer satisfaction and as of January ******** , a full refund of $57 GovPlus software fee has been processed. 
  
  Please know that our refund process is real-time, but allow 1-3 business days, as bank processing times may vary.  Email confirmation has also been sent the same day . January 4th **** at 5:19 PM. We have records they have opened a minute after being sent. 
  
  We feel we have addressed all your concerns and completed your refund request. With this, we consider this matter to be fully resolved. If you wish to share more feedback or have any further questions, please don't hesitate to contact us privately. You can reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards,
  
  April
  Customer Service Specialist
  **********************
  

• Review fromMargaret N

  Date: 01/01/2024

  5 stars
  if this saves time and not to mention money Gov plus is the way to go.

  GovPlus

  Date: 03/29/2024

  Hi ********,

  We are overjoyed to read your 5-star review! Thank you for your kind words and for supporting GovPlus. We truly appreciate your feedback and are always striving to improve.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromCharles T R

  Date: 12/31/2023

  5 stars
  Was easy as 1-2-3. No hassles and yes I would recommend it

  GovPlus

  Date: 03/29/2024

  Hi *******,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromDaisy M

  Date: 12/31/2023

  5 stars
  My only issue is it never asked me about my legal name change so I worry that there will be a delay. I know on the regular government paperwork that They do ask you if youve ever had a legal name change and I had nowhere to submit my documents for that. So after paying all the fees I still May not receive my passport . This is concerning.