Reviews

Review Details

• Review fromSharon M

  Date: 03/20/2024

  4 stars
  This site for application for TSA security is easy, efficient, and comprehensive! Gratefully ******

  GovPlus

  Date: 03/26/2024

  Hi ******,

  Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!

  24/7 Chat: *******************************************

  24/7 Email: ********************************

  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ************************************************************** Specialist
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• Review fromLinda H

  Date: 03/18/2024

  4 stars
  The Info was readily available to me and will be to my friends

  GovPlus

  Date: 03/26/2024

  Hi *****,

  Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. We sincerely thank you for your review.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromSharon A

  Date: 03/18/2024

  5 stars
  Walked me through each step. And we're very patient with me.

• Review fromByron S

  Date: 03/17/2024

  5 stars
  Gov plus makes renewing easy , just follow the prompts and your done in minutes.

• Review fromLisa P

  Date: 03/15/2024

  4 stars
  Looking forward to receiving this. It will save us a lot of time and hassle.

  GovPlus

  Date: 03/26/2024

  Hi ****,

  Its great to know you had a positive experience here at Gov+. Our team is happy that their hard work has paid off. If there is anything we can do to assist you further please let us know.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

   

• Review fromMaxim S

  Date: 03/15/2024

  1 star
  Extremely misleading marketing, and all around a big scam that has made a business out of peoples lack of knowledge of the passport process. I purchased an expedited passport renewal for around $300, which I believed was me ordering my passport. Then I receive a package in the mail containing all the documents I gave them, and telling me to make an appointment at the post office to apply for my passport. I essentially paid $300 for an online document to fill out. I wouldve had to fill out this information at the post office either way, and they did not make that clear. This is a completely useless business that exists purely to fool people into spending money with them. Please do not spend money with these people. I hope one day legislation is passed that will limit these kinds of leech like businesses. When I brought all this up to a customer service rep with them, she didnt even deny it.

  GovPlus

  Date: 03/18/2024

  Hello Maxim, 
  
  We appreciate the time you took to submit your feedback  through BBB. We will attend to your statement or concerns through the BBB platform. Upon reviewing our communication log, we identified 2 interactions with you from our 24/7 Live Chat Support.
  
  Your public review has prompted us to provide a public response, and we appreciate the opportunity to address your statements. It's important to emphasize the need for accuracy in public statements, particularly when using statements  like Extremely misleading, big scam and leeches. Such assertions should be supported by factual information rather than based on oversights, assumptions or based on your personal opinion. We encourage you to re-explore our website to gain a comprehensive understanding of our company and services.
  
  GOV+ provides the use of its software as the service, we are responsible for ensuring the application is successfully completed and in some cases sent to the corresponding government or state agency BUT NOT FOR THE ACTUAL ISSUING OF THE DOCUMENTS. This information is clearly stated on our website and in our terms of service, which we encourage all customers to read thoroughly. It's important to highlight that prior to manually submitting payments, all customers must consent to the terms of service.  
  
  We want to emphasize that our service assists in processing your passport applications online, not the actual passport issuance and we never state we provide the actual passport anywhere on our website or advertising. The fact that we assist with passport applications is clearly stated on our website. In addition, our website says "Start Application Now, NOT Get your passport now.. No private company other than the government can issue this document; this is the law.
  
  GOV+s mission is to reduce the complexities associated with filing various government forms online. While we can submit certain online applications on customers behalf, it's important to note that some applications require personal appearance.  For new or first, lost, stolen, or damaged passport applications, the US ********** of ***** requires an in-person appointment for the submission of physical application forms with a qualified photo, presentation and submission of copies and original documents, along with signing in front of an official passport agent. Our service aims to simplify this by providing online photo service, printing service, preparing the necessary application requirements and delivering them in a GOV+ box with a trackable label directly to your doorstep. 
  
  We also want to clarify that the payments you made were for our software fee and government fees. The one-time software fee of $57 grants customers access to a comprehensive toolkit, facilitating passport application requirements without additional equipment or trips. This includes accurate forms, copies of identity and citizenship documents, online passport photos taken from home using our patented technology full details provided above. The government fees of $130 for passport fee, $35 for execution/acceptance fee, and $60 for expedited processing, were all converted to company checks issued by us to meet government requirements. All these materials are conveniently delivered to your designated address. This streamlined process eliminates potential errors and the need for multiple trips to obtain necessary items like a passport photo, new or correct forms, or bank checks. All you have to do once you receive your GOV+ package is follow the instruction sheet. We take full responsibility for ensuring your application documents are complete and ready for submission, requiring only your presence at your preferred appointment. This feature is highly valued by many customers as it streamlines their application process and delivers all required items to their doorstep.
  
  While it's true that anyone can independently file a passport application, it's crucial to acknowledge the potential blockages or inconvenient circumstances individuals may face. The process of navigating specific websites, completing various forms, and gathering necessary requirements can be overwhelming for some. Additionally, not everyone possesses the flexibility to gather all the necessary requirements in one sitting, especially those dealing with medical conditions or limited mobility, as most of these require going outside, like the bank or photo studio. As much as possible, we aim to minimize the need for customers to go outside to just the in-person appointment, ensuring their convenience and safety.
  
  GOV+ goes beyond basic government services by offering unique features not available elsewhere and currently above what the government offers. Thoroughly reviewing our website would have provided you with extensive information that dispels any potential confusion or assumptions about our company and services.
  
  Based on our **** application tracker your GOV+ passport application box was delivered on March 4th 2024.  We encourage you to follow the instructions provided. Please don't hesitate to contact us privately. We welcome any further comments and we are here to help  you privately. You can reach us again through the following channels:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST **************************************************************** Specialist
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• Review fromRocksand R

  Date: 03/13/2024

  5 stars
  Thank you for your service. It was excellent doing online. I appreciate it the service that you guys provide.

  GovPlus

  Date: 03/26/2024

  Hi Rocksand,

  Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. We sincerely thank you for your review.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromMattie T

  Date: 03/09/2024

  5 stars
  This was easy to do. Hopefully Ill receive my pre check in the mail soon

  GovPlus

  Date: 03/26/2024

  Hi ******,

  We are overjoyed to read your 5-star review! Thank you for your kind words and for supporting GovPlus. We truly appreciate your feedback and are always striving to improve.
  
  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromSusan Day D

  Date: 03/09/2024

  5 stars
  This was quick and easy to do. I will know more about how I feel about its effectiveness when I actually see it in use later this year

  GovPlus

  Date: 03/26/2024

  Hi *****,

  Thanks for your positive review! GOV+ is always here to help!

  If you have any questions regarding your application or in need of assistance, you can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromSally B

  Date: 03/09/2024

  4 stars
  Guv plus makes it easy and painless I recommend using it.

  GovPlus

  Date: 03/26/2024

  Hi *****,

  Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************