Reviews

Review Details

• Review fromRoger G

  Date: 03/04/2024

  4 stars
  Gov plus made the process so easy. I was amazed that I had everything done within fifteen minutes!I am going spread the good news !

  GovPlus

  Date: 03/27/2024

  Hi *****,

  Thank you for the 4-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromJanet R

  Date: 03/04/2024

  4 stars
  This was very easy to navigate and I loved that I could renew online. I only wished that I had known about the passport renewal earlier. I just renewed my 2 months ago and would have loved to renew it with the *** pre at the same time. I would have loved using the discount for the passport.

  GovPlus

  Date: 03/27/2024

  Hi *****,

  Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromJosh S

  Date: 03/04/2024

  5 stars
  Fast, seamless, convenient. Could not be an easier way to get this done.

• Review fromJames E

  Date: 03/04/2024

  1 star
  I would give them 0 stars if I could. I used their service to apply for my first passport. After over a month with not update on my application status I was told there was an error on their part. The next day I received an email requesting that I upload my drivers license again. Thus delaying me receiving them. I did this and then started a chat conversation and was told they would confirm my application today and get it ready to send to me. After going through all of this I was told I still had to go to a facility to complete the process. They charged me to do everything I could have done on my own in 10 minutes. I would not recommend this service to anyone. They make you think that the process is so complicated that you need to pay them to do it for you. Very misleading.

  GovPlus

  Date: 03/13/2024

  Hello *****, 
  
  We appreciate the time you took to submit your feedback  through BBB although we wish it was done privately instead. We will attend to your statement or concerns through the BBB platform. Upon reviewing our communication log, we identified multiple interactions with you from the chats you abandoned,  voice messages we left you and via phone calls. 
  
  Your public review has prompted us to provide a public response, and we appreciate the opportunity to address your statements. We encourage you to re-explore our website to gain a comprehensive understanding of our company and services, rather than expressing discontent due to assumptions.
  
  EIN Plus (DBA GovPlus) provides the use of its software as the service, we are responsible for ensuring the application is completed and in some cases sent to the corresponding government or state agency BUT NOT FOR THE ACTUAL ISSUING OF THE DOCUMENTS, This information is clearly stated in our terms of service, which we encourage all customers to read thoroughly. It's important to highlight that prior to manually submitting payments, all customers must consent to the terms of service.  In case you did not take the time to read them we are happy to reiterate them. 
  
  As a customer, you have the right to conduct due diligence on a company and its background. All necessary information is readily available on our website for free, and you have the means to contact us directly. You voluntarily submitted a first passport application.
  
  We want to emphasize that our service assists in processing passport applications online, not the actual passport issuance and we never state we provide the actual passport anywhere on our website or advertising. Any misunderstandings or assumptions should be addressed directly with us, rather than displaying these publicly without obtaining clarifications. 
  
  GOV+ is committed to providing a legitimate and valuable service, and we strive to reduce the complexities associated with filing various government forms online. While we can submit certain online applications on customers behalf, it's important to note that some applications require personal appearance.  For new or first, lost, stolen, or damaged passport applications, the US ********** of ***** requires an in-person appointment for the submission of physical application forms with a qualified photo, presentation and submission of copies and original documents, along with signing in front of an official passport agent. Our service aims to simplify this by providing online photo service, printing service, preparing the necessary application requirements and delivering them in a GOV+ box with a trackable label directly to your doorstep.
  
  For a nominal one-time software fee of $57, customers gain access to a comprehensive toolkit for fulfilling passport application requirements without requiring additional equipment or trips. This includes accurate forms, online passport photos taken from home using our patented technology, and company checks issued by us to meet government requirements, all conveniently delivered to your designated address. This streamlined process eliminates the potential for errors and the need for multiple trips to obtain necessary items like a passport photo,  new or correct forms, and going to the bank for checks. You just  have to follow the instruction sheet included in your GOV+ package. We take full responsibility for ensuring your application documents are complete and ready for submission, all you have to do is show up at your preferred appointment. This feature is appreciated by many of our customers as it streamlines their application process and delivers all required items to their doorstep.
  
  While it's true that anyone can independently file a passport application, it's crucial to acknowledge the diverse circumstances individuals may face. The process of navigating specific websites, completing various forms, and gathering necessary requirements can be overwhelming for some. Additionally, not everyone possesses the flexibility to gather all the necessary requirements in one sitting, especially those dealing with medical conditions or limited mobility, as most of these require going outside, like the bank or photo studio. As much as possible, we aim to minimize the need for customers to go outside to just the in-person appointment, ensuring their convenience and safety.
  
  GOV+ goes beyond basic government services by offering unique features not available elsewhere and currently above what the government offers. Thoroughly reviewing our website would have provided you with extensive information that dispels any potential confusion or assumptions about our company and services.
  
  As your package has now been delivered to you as per **** tracking, we encourage you to follow the instructions provided. Please don't hesitate to contact us privately. We welcome any further comments you may have and encourage you to share your thoughts with us privately. You can reach us again through the following channels:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST **************************************************************** Specialist
  **********************
  
  

• Review fromDebora L

  Date: 03/03/2024

  5 stars
  User friendly website. I was able to complete all applications without difficulty

  GovPlus

  Date: 03/27/2024

  Hi ******,

  Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromPete A

  Date: 03/02/2024

  5 stars
  Very Easy Process! Was amazed at how painless this was.

  GovPlus

  Date: 03/27/2024

  Hello ****,

  We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromSandra D

  Date: 03/02/2024

  5 stars
  I think this turned out so easy to accomplish, and not have to go out to do it.

  GovPlus

  Date: 03/27/2024

  Hi ******,

  Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromKate K

  Date: 03/02/2024

  5 stars
  Easy, did not drive to Indianapolis or stand in line!

  GovPlus

  Date: 03/27/2024

  Hi ****,

  Its great to know you had a positive experience here at Gov+. Our team is happy that their hard work has paid off. If there is anything we can do to serve/assist you further please let us know.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromMichal S

  Date: 03/02/2024

  5 stars
  Thank you for your service. This will be very helpful to me

• Review fromMaurice G

  Date: 03/02/2024

  5 stars
  Just did the process to get my certified copy of my birth certificate. It was fast and easy

  GovPlus

  Date: 03/27/2024

  Hi *******,

  Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************