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Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58/5 stars

Average of 2,639 Customer Reviews

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Leave a Review

Review Details

  • Review fromNancy W

    Date: 08/30/2024

    5 stars
    Very easy to apply to get precheck at airports Thank you

    GovPlus

    Date: 08/31/2024

    Hi *****,

    Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. We'll continue to work hard to provide you with the best service possible. If you wish to use our services again, we would be more than happy to have you back. It was a pleasure serving you.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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  • Review fromTochie E

    Date: 08/30/2024

    4 stars
    I was easy to understand and the amount of time it took was minimal

    GovPlus

    Date: 08/31/2024

    Hi ********,


    It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the **** for you. We understand that dealing with government forms can be overwhelming, so we're glad we could offer a hassle-free experience. Thanks for your support! Also, please check your email regularly in case we send you updates regarding your application. 


    24/7 Chat: *******************************************

    24/7 Email: ********************************

    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist

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  • Review fromRaymond S

    Date: 08/29/2024

    5 stars
    Easy to use. Instructions are very good. A very easy to apply.

    GovPlus

    Date: 08/31/2024

    Hi *******,

    Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. If there is anything we can do to serve you further please let us know.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Review fromJay P

    Date: 08/29/2024

    5 stars
    Very easy to navigate and the response was received promptly

    GovPlus

    Date: 08/31/2024

    Hi ***,

    It's great to hear that you had a positive experience with GOV+! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. Thanks for your support! 

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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  • Review fromJohn M

    Date: 08/29/2024

    5 stars
    I greatly enjoy the service and ease of communicating with this organization to get my service established and operational!!Thank You Very Much!**** ********

    GovPlus

    Date: 08/31/2024

    Hi ****,

    Thank you so much for your kind words. It is our pleasure to provide you the best possible service and we are glad this commitment was reflected in your review. Also, please check your email regularly in case we send you updates regarding your application. We look forward to serving you again. 

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Review fromTyler R

    Date: 08/29/2024

    1 star
    Failed expectations. I was assured that they would handle my change of address application (which is the only reason I didn't ask for a full refund). Then when they still failed to deliver they tried to refund me as litte as possible. Impossible to get on the phone with anyone. Your only option was speak to bot.

    GovPlus

    Date: 09/01/2024

    Dear *****, 

    We are grateful that you took the time to leave us a review. We also sincerely apologize for the inconvenience regarding your Change of Address application. Since we are consistently adding services and have been constantly upgrading our systems, the error your application encountered could have been the result. Our team is tirelessly working on the issue. Rest assured that your application would still be processed once the error has been fixed. Please let us know what else we can do to serve you better in the future. Your feedback helps us here at GOV+ to improve our services for everyone. 

    You may contact us privately:

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************************************* Specialist
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  • Review fromJules L

    Date: 08/29/2024

    4 stars
    Easy to use. Quick and simple. Would recommend to all applying for a passport renewal.

    GovPlus

    Date: 08/31/2024

    Hi *****,

    Thank you for the positive review! We are thrilled to hear that you are satisfied with our service and would recommend it. We really appreciate your feedback. Our customer service team is available 24/7 to assist you with any inquiries.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Review fromAntulio B

    Date: 08/28/2024

    4 stars
    This application is easy to use , very user . But I will let my testimonial after I receive my documents.

    GovPlus

    Date: 08/31/2024

    Hi *******,

    It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the **** for you. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. Thanks for your support!

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Review fromLollie R

    Date: 08/28/2024

    3 stars
    It was easy to fill out the application, but I've been getting contradictory emails ever since. I'm not sure whether I finished the application or not, when I will be pre-check certified, or why I'm getting all these other offers. This is the government, not an online, retail business.
  • Review fromJill S

    Date: 08/28/2024

    4 stars
    Very easy to do. No standing in line and does not take a long time.

    GovPlus

    Date: 08/31/2024

    Hi ****,

    Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

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