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GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58

Average of 2,635 Customer Reviews

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Review Details

  • Lisa W

    Date: 04/21/2023

    I was able to fill in the application quickly online. Easy process.

    GovPlus

    Date: 05/04/2023

    Hi ****,

    Thank you so much for taking the time to leave a positive review. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!

     

    Sincerely,

    April

    Customer Service Specialist

    **********************

  • Roxane R

    Date: 04/20/2023

    If I could I'd give it zero stars. Fraud business they charge just to make an appointment for you $97..that fee goes to no processing of any application as they promote. They are not affiliated wirh any US government agency.!! Don't give them anything.

    GovPlus

    Date: 05/01/2023

    Hi ******,

    Thank you for submitting a review for GOV+ via Better Business Bureau. Please note that this organization is not a GOV+ support channel and emailing us directly at ******************************** to reach one of our customer support representatives.

    On April 12, 2023, you informed us that you wished to choose a preferred appointment since you will be unavailable on the 17th. You requested dates April 20th after 3:30PM or April 21st after 4:00PM. We acknowledged this and have been waiting for slots to open up to accommodate your preferred appointment selection.

    On April 13th, you reached out to us via chat, and we responded. However, it appears that you missed our response. We waited for you to come back and respond to confirm the available schedule we have for you, but we understand if you were busy at that time.

    We sent you an email containing your preferred appointment schedule: April 20, 2023, at 3:50 PM PDT, located at ***************************************************************** UEID: UZZY-4Y322S. You received and opened the email at 12:51 PM PDT (3:51 PM EST).

    You stated that "They are not affiliated with any ** government agency." Kindly read our disclaimers again located throughout our website. We never claimed to be affiliated with the government and we clearly state this throughout our website in several places. We would like to clarify that GOV+ is a privately owned technology company that is not affiliated with or endorsed by any government or state agency. We take any allegations of dishonesty seriously and therefore have disclaimers on our home page, every page of our website, our terms and conditions, and before purchasing, stating that we are a private company and not affiliated with any state or government website. To ensure transparency, we have a red box located on our payment page stating Government fees are not included as well. We want to reiterate that our one-time fee of $97 only covers pre-enrollment assistance, booking or rescheduling of TSA appointments for new applicants, and the use of our online platform. Our platform includes patented autofill technology that populates any information you've provided. We process many forms that can be completed with one click, not just for TSA PreCheck applications. If you do not see a value in completing applications completely online (when applicable) or in one click, we understand GOV+ is not for you. 

    Our customers satisfaction is always our highest priority. In line with that commitment , your account has been refunded in full as of April 21, 2023 when you called in to cancel on the 20th. Please verify that you have received the refund confirmation. We believe that we have addressed your concerns and refunded your payment. If you would like to provide additional feedback privately, we would be happy to hear from you.

    You can reach us through the following:
    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 9AM to 6PM EST, Monday through ******************************************************** Specialist
    **********************



  • patricia w

    Date: 04/20/2023

    What an easy process. Ireally like this much better than sitting at the social security office to apply for a new social sec. card. Thank you for making this painless.

    GovPlus

    Date: 04/28/2023

    Hi ********,

    Its  not everyday we receive feedback as detailed and as thoughtful as yours. But trust us that it does not go unnoticed. Here at GOV+, comments give us valuable insight on the services we provide. We sincerely thank you for your review. We hope to assist you again soon.

    Sincerely,


    April
    Customer Service Specialist
    **********************

  • Leslie B

    Date: 04/19/2023

    Easy and fast to navigate. Very pleased, very helpful and I definitely will use again if I need anything else again. Thank you for the help ??

    GovPlus

    Date: 04/21/2023

    Hi ******,


    Thank you for sharing your positive review of our service. Your feedback is valued by every team member here at GOV+ and motivates us to continue developing our products and services. We hope to have the opportunity to be of service to you again in the future.



    Sincerely,


    *****


    Customer Service Specialist

  • Russ S

    Date: 04/19/2023

    Good online application process. It was fast and easy to use.

    GovPlus

    Date: 04/21/2023

    Hi ****,


    It's great to know you had a positive experience here at GOV+. Our team is happy that their hard work has paid off. If there is anything we can do to serve/assist you further, please let us know.


    Sincerely,


    *****


    Customer Service Specialist



  • Phyllis P

    Date: 04/16/2023

    This was a very good online experience. I recommend it.

    GovPlus

    Date: 04/17/2023

    Hi *******,

    Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

    Sincerely,

    April

    Customer Service Specialist

    **********************

  • Paul O

    Date: 04/11/2023

    This is a scam. You think you are paying for a TSA precheck, but you are paying $97 for this company not affiliated with TSA to schedule your appointment. Saw all the reviews and the responses, typical scam and deceitful business. I went to TSA today for my appointment and the first thing the person said was, you have been scammed and this is the 3rd one today. That will be $78.00. The responses from this company are pathetic and everyone of them are similar. You have no way of knowing you are not paying for TSA precheck cost, no matter what BS they say in response. Pathetic the world we live in these days.

  • Robert C

    Date: 04/09/2023

    User friendly and easy to use software. I will recommend to all my traveling friends to use TSA Pre-Check application.

    GovPlus

    Date: 04/14/2023

    Hi ******,

    Thank you so much for sharing your positive review with us here on BBB of your satisfaction with our easy to use software. Feedback like yours is valued by every team member and it motivates us to continue to develop more and more products and better our services. We hope to be of service again in the future.

    Best ************************************************* Specialist

    **********************

  • Janet C

    Date: 04/07/2023

    It is almost impossible these days for the average person to be able to get anything done on the regular governmental website much less visit the ********************** and wait for hours just to get your name changed from getting married. I decided to pay for this service and so far it has been easy and fast. I do however post another review once I have received my card and see how long it takes to receive. *********************************

    GovPlus

    Date: 04/10/2023

    Hi *****,

    Thank you for your positive and detailed review! We always love to hear directly from our customers.

    Please know that although we do not control how fast the ********************** issues your card we can assure that they receive your application accurately, and as fast as possible with tracking.

    If you should need any additional assistance with your Social Security Card application please do not hesitate to reach out.

    We offer the following support options:
    Chat support: 24/7
    Email support: 24/7
    Phone support: 9 AM to 6 PM EST, Monday through Friday
    You can reach us through the following:
    Chat: *******************************************
    Email: ********************************
    Phone: **************

    Sincerely,

    ****
    Operations Manager
    Gov+






  • Audrey G

    Date: 04/06/2023

    I expected this to be a long, drawn out process, but it was a piece fo cake.

    GovPlus

    Date: 04/18/2023

    Hi ******, 


    Thank you for sharing your positive review of our product. Your feedback is valued by every team member in GOV+ and motivates us to continue developing our products and services. We hope to have the opportunity to be of service to you again in the future.





    Sincerely,


    *****


    Customer Service Specialist


    **********************





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