Reviews

Review Details

• Review fromKathleen K

  Date: 06/15/2023

  5 stars
  Great and convenient way to acquire identification and travel documents!

  GovPlus

  Date: 06/16/2023

  Hi ********, 

  We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly. We understand that *************************** services can be overwhelming, so we're glad we could offer a hassle-free experience. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. . If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach ** through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday
  

  Best regards,
  April
  Customer Service Specialist
  **********************
  
  
  

  
  

• Review fromHilary I

  Date: 06/15/2023

  5 stars
  This was an easy and simple process.Took me less than 10 minutes.

  GovPlus

  Date: 06/16/2023

  Hi ******, 

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach ** through the following:

  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday
  

  Best regards,
  April
  Customer Service Specialist
  **********************
  
  
  
  

• Review fromChristian M

  Date: 06/15/2023

  2 stars
  I thought this would be an easier way to get a replacement Social Security card. Big mistake. The **** already had a shipping label prepared for my item and it still hasnt arrived. There goes my $57 dollars. I would like a refund right away.

  GovPlus

  Date: 06/19/2023

  Hello Christian,
  

  Thank you for contacting GOV+ via BBB. Please note that while we appreciate your review, this channel is not an official GOV+ support channel. For assistance, please visit ******************************************* or contact us at ******************************** again to reach one of our knowledgeable and dedicated customer support representatives. We would like to assure you that we are committed to addressing and resolving all of your concerns through our official GOV+ support channels.
  

  On June 11th, you submitted a Social Security card  application with our company, which was processed and confirmed by our agents on the same day. Two days later, on June 13th, you contacted ** to inquire about the status of your application and we explained to you that your Social Security card application was already processed and was already at the **** Regional Facility being shipped out. Please understand that applications are processed as fast as they can and that despite labels being issued and applications in transit **** can be delayed in updates based on their own technical issues. As you are aware, and acknowledged on chat with us, your package was picked up on the 14th, and was in  transit on the 15th, and delivered  and received, June 16th, just four days after your application submission date with **.  Our terms and conditions allow for refunds at any time; however, we do not feel issuing a refund is warranted since services were fully rendered to you and your application has already been processed and completed and we incurred shipping fees on your  behalf. In addition, agents already worked and processed your social security card application. The package was delivered and received.  ***** services are considered rendered. It is not right to fully use and benefit from the services of a company and then ask for a refund. If you feel you deserve a refund we would like you to explain in detail why but communicate to us directly why you feel a refund is deserved despite services being rendered, not take to a public complaint forum. If you feel you deserve a refund please  give ** this courtesy of a phone call and we may consider a 50% refund. Please email ** to let ** know of a good time or call ** whenever is convenient. Please ask for April.
  

  We would also like to address your concern about an easier way to get Social Security Card Replacement. GOV+ services offer unparalleled convenience. While it is possible for individuals to file applications on their own, not everyone has the patience to navigate websites for the correct forms, trying to figure out which documents are needed, access to printers or scanners, or wait in long lines at government offices, particularly those with medical conditions. Our services cater to a wide range of individuals, including those who cannot afford to travel for applications, those who do not have the time or access to print out forms, and those who value technology. With GOV+, starting at only $57, our customers do not need to worry about owning a printer, checks, money orders, stamps, or anything else. We take care of the details, so our valued customers can focus on other important matters. 
  

  We named our company GOVPLUS because we go above and beyond what the government currently provides, by offering additional features that really make a difference. Our services include automatic form completion, which saves you time and effort by pre-filling application forms with your information. Customers also benefit from real-time tracking and updates. Online payments are available to make the process even more convenient. Our expert application review ensures that applications are error-free and have the best chance of being approved. We even offer customized packets for selected applications, like the one that was just delivered to you,  to ensure that you have everything you need in one place. We can also assure you won't have to spend a significant amount of time on hold just to ask a single question about your application. Our customer support is also available 24/7 via chat, phone, and email, so you can get assistance whenever you need it. We are committed to providing you with the help you need to make the process as smooth as possible. We would like to also emphasize that our services are constantly evolving to meet the needs of our clients. In addition to the existing features, we are always exploring new and innovative ways to enhance our applications and ensure that our clients have access to the best possible tools for their needs. GOV+ strives to stay ahead of the curve, setting us apart from government websites. In fact, many agencies prefer to receive applications from us due to our reputation for creating error-free applications. This has helped reduce their workload and enabled them to process more applications in a day.
  

  We value every customer's opinion and use it to enhance our service. We understand that our services may not be the right fit for everyone, and we appreciate your feedback. If you have any questions or additional feedback, please don't hesitate to contact our support team. Again our customer service team is available 24/7 to assist you with any inquiries.
  You can reach ** again through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Best regards,
  ,
  April
  Customer Service Specialist
  **********************
  
  
  

  
  

• Review fromBarb W

  Date: 06/14/2023

  4 stars
  Good process and easy to follow all the instructions provided herein.

  GovPlus

  Date: 06/15/2023

  Hi ****,

  Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach ** through the following support channels:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ******************************************************** Specialist
  **********************
  
  
  
  

• Review fromCarlos P

  Date: 06/13/2023

  4 stars
  I appreciate how simple it was to apply for a TSA check.

  GovPlus

  Date: 06/14/2023

  Hi ******, 

  We're glad to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, recognizing that government services can often be overwhelming. We are continuously working on adding more features based on our customers' feedback. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can contact ** using the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through ********************************************************************** Specialist
  **********************
  

  
  
  

• Review fromJeff T

  Date: 06/12/2023

  4 stars
  It was sooo easy to renew! I spent 5 minutes.

  GovPlus

  Date: 06/13/2023

  Hi ****, 

  Thank you for your positive review! We are delighted to hear that you found our service helpful and easy to use. Our goal with GOV+ was to create a user-friendly and efficient platform, so that you can complete your government services with ease. Please explore our other features and let us know if there is anything else we can do to improve your experience. If you have any questions, you can always reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.
  

  You can reach ** through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ************************************************************ Specialist
  **********************
  
  
  
  

• Review fromDawn N

  Date: 06/07/2023

  5 stars
  Enjoyed following your process. My brother said, "awesome to have sites like these to make life more efficient!"

  GovPlus

  Date: 06/08/2023

  Hi ****,

  Thank you for your wonderful feedback. We are thrilled to hear that our team's dedication to providing the best possible service was reflected in your experience. Here at GOV+, we strive to make our services as user-friendly and efficient as possible, as we understand that government services can be overwhelming. We're so glad we could provide you with a hassle-free experience. Please feel free to explore our other features, and let us know if there's anything else we can do to improve our services. If you ever have any questions or feedback, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

  You can reach ** through the following:
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday
  
  Best regards,
  
  April
  Customer Service Specialist
  **********************
  
  

• Review fromJames L

  Date: 06/07/2023

  5 stars
  it was great things were great and was easy ok

  GovPlus

  Date: 06/08/2023

  Hi *****,

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. If there is anything we can do to assist you further please let us know. Our customer service team is available 24/7 to assist you with any inquiry.

  You can reach ** through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday
  
  Best regards,
  
  April
  Customer Service Specialist
  **********************
  
  

• Review fromJohn C

  Date: 06/07/2023

  4 stars
  Good job! Wife started application on this phone and it went very fast

  GovPlus

  Date: 06/08/2023

  Hi ****,

  We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

  You can reach ** through the following:
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday
  
  Best regards,
  
  April
  Customer Service Specialist
  **********************
  
  
  
  

• Review fromJoy L

  Date: 06/06/2023

  5 stars
  quick and easy to use. straightforward and simple. very user friendly.

  GovPlus

  Date: 06/08/2023

  *********,

  Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed our website to be user-friendly and efficient so you can perform your government services with ease. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience.  If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. 

  You can reach ** through the following:
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday

  Best regards,

  April
  Customer Service Specialist
  **********************