Reviews

Review Details

• Review fromWilliam H

  Date: 06/29/2023

  5 stars
  That is great for me . I will tell everyone about this.

  GovPlus

  Date: 06/30/2023

  Hi *******,

  
  

  Thank you for the 5-star review! We're so glad to hear that you had a positive experience with GOV+ and would recommend it. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.  If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  
  **********************
  
  
  
  
  
  
  
  
  
  
  
  

• Review fromJennifer A

  Date: 06/28/2023

  4 stars
  I had a good experience renewing my TSA enrolment. It was so easy to complete my online application renewal that I am sorry that I did not do it before. The only thing is, I was not expecting more questions after I submitted the payment.

  GovPlus

  Date: 06/29/2023

  Hi **********,

  Thank you so much for taking the time to leave a positive review. It's great to hear that you had a positive experience with GOV+!

  We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Regarding your TSA PreCheck renewal, the additional questions were asked to ensure the accuracy of your renewal application and to make sure you still meet the eligibility requirements or are aware of any updated requirements before submitting the form. Please note that applying for or renewing PreCheck membership requires a background check. If you no longer meet the eligibility requirements, you are unlikely to be granted PreCheck status. We hope this provides the necessary clarification. 
  
  If you ever have any other questions or feedback, please don't hesitate to reach out to our support team directly. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ************************************************************ Specialist
  **********************
  
  
  
  

• Review fromPatrick R

  Date: 06/26/2023

  4 stars
  seemed simple enough till the end when it started asking a bunch of questions about information you already had. i was doing a renewal.

  GovPlus

  Date: 06/27/2023

  Hello *******,
  
  Thank you for your feedback. However, based on the name and email provided in this review, we were unable to locate you as a one of our valued customers. If you have an account under a different name, email address or an alias, please contact us directly so we can provide you with assistance. You can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through ************************************************************** Specialist
  **********************
  
  
  

  
  

• Review fromJennifer G

  Date: 06/25/2023

  5 stars
  So far easy. I forgot to add my husband who is traveling with me. We are in our 70's and want this to be as easy as possible.

  GovPlus

  Date: 06/26/2023

  Hi ********,

  
  

  Thank you for taking the time to write a 5-star review! We're thrilled to hear that you had a great experience with our service. We understand that government services can be overwhelming, so our aim is to make them more accessible and user-friendly. We are continuously improving our platform to offer you the best service possible. If you ever have any questions, need assistance, or want to provide feedback, please do not hesitate to contact our support team. Our customer service team is available 24/7 to assist you with any inquiries.
  
  
  
  You can reach us through the following:
  
  
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  
  **********************
  
  
  
  

• Review fromH Louise S

  Date: 06/23/2023

  4 stars
  Grand experience and I did it all at home. I highly recommend this procedure especially to the elderly. Only problem I had was inserting my issue date of my last expired passport. My last issue date was December 2, **** and the expiration date was December 1, 2014. Its been almost 20 years since my last passport was issued.

  GovPlus

  Date: 06/26/2023

  Hi ******, 

  Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a grand experience with our service. At GOV+,  we understand that dealing with government services can be overwhelming. That's why we are committed to making these services more accessible and user-friendly for everyone. We appreciate each and every customer's feedback as we are always looking for ways to enhance our service. To address your concern, please reach out to us so we can discuss it further. This would help us improve our service in the future. Don't hesitate to contact our support team as they are available 24/7 to assist you with any inquiries.
  
  You can reach us through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through ****************************************************************** Specialist
  **********************
  
  

• Review fromJohn M

  Date: 06/23/2023

  4 stars
  Works for me I am a senior citizen and standing in long lines causing chronic pain in my back

  GovPlus

  Date: 06/26/2023

  Hi ****, 

  It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the **** for you. This is particularly true for those with medical conditions and those who struggle with technology or who just value their time. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. Thank you again for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  
  
  

• Review fromCharles O.

  Date: 06/23/2023

  1 star
  I was attempting to apply for TSA enrollment. The Govplus site is very deceptive and it appeared to me that I was dealing with the government TSA website. I provided some general personal information and was billed $97. I attempted to provided information for my wife and was billed $97. Yesterday I went to the local TSA office in Jackson, Mississippi and was told that Govplus was not affiliated with TSA and that TSA had not received any information that I had provided to Govplus for myself and my wife. I filled out an application at the TSA office and was billed $78 each for my wife and me. My American Express card was charged $97 on June 11 and $97 on June 15 by Govplus and I received nothing from Govplus. I had to go thru the application process with TSA for my wife and me and was billed $78 for each of us. I am requesting that Govplus return $194 to me or credit that amount to my American Express card. ******* *****

  GovPlus

  Date: 06/26/2023

  ********************,
  
  
  
  Thank you for contacting GOV+ via BBB. Please note that while we appreciate your review, this channel is not an official GOV+ support channel. For assistance, please visit ******************************************* or contact us at ******************************** again to reach one of our knowledgeable and dedicated customer support representatives. We would like to assure you that we are committed to addressing and resolving all of your concerns through our official GOV+ support channels. 
  
  
  
  We want to make it clear that our website homepage, www.govplus.com, clearly states, close to the top, in bold, that we are "Not the government, just a helpful private company." We offer a range of form processing services that our customers find valuable, including processing *** PreCheck applications. Our company also provides a number of features that are not available through government websites, which is why we named our company GOVPLUS. Because just as the name says, we offer features + much more. Our aim is to provide our customers with a comprehensive and user-friendly experience that goes beyond what the government currently provides. If there are any misunderstandings regarding our website, it may be due to a lack of thorough reading. We recommend that you carefully review our website before forming any assumptions or accusations. This practice will help prevent misunderstandings and enhance communication. We are confident that you will find our website informative and easy to navigate. If you would like a refresher, all the information can be found on our website at *****************************************.
  
  
  
  We also have gone to great lengths issuing disclaimers and notifications thoroughly to ensure that our customers have been informed of the disclaimers on our website and in our terms and conditions, which MUST be acknowledged BEFORE payment can be processed. This is a crucial part of our commitment to providing our customers with complete transparency and ensuring that they are fully aware of our policies. Please note that we also have prominently displayed disclaimers on each page of our website for this very reason, clearly stating the following:
  
  
  
  "GovPlus is a private online software technology company not affiliated with or endorsed by any government or state agency. We do not charge for any forms, however, we charge for the use of our software in assisting you with completing the form. We are not a financial, accounting, or law firm and do not provide legal or financial advice."
  
  
  
  On June 11th, you submitted an application for *** PreCheck Renewal with our company. The following day, we sent you an email informing you that you were ineligible for an online renewal as we found no record for a previous *** PreCheck application or membership. On June 13th, you responded that you never had a *** PreCheck before and asked us to treat your application as a new one. On June 14th, we reached out to you to offer assistance in booking an appointment that would be convenient for you. We provided you with the nearest location based on your mailing address and the earliest possible date and time. On June 15th, we sent you an email with your confirmed appointment schedule, which included all the necessary details.
  
  
  
  Appointment Date and Time: 06/22/2023 @ 2:00 PM (CDT)
  
  Appointment Location: IdentoGO ****************************************************************
  
  UEID: ***********
  
  
  
  You had also expressed your desire for your wife's appointment to be scheduled at the same location, date, and time as yours. To proceed, we asked you to provide us with the email address associated with your wife's application, which you provided as ******************* However, when we attempted to locate the application on the morning of June 15th at 9:32 AM EST, we were unable to find it, until it was created at 10:57 PM EST on the same day. On June 20th, we sent *************** a reminder email to choose her appointment from the options provided. She provided her preferred dates, expressing her intention to attend with you but unfortunately, those dates were already fully booked at her preferred location. At *** facilities, applicants with scheduled appointments are given priority over those who walk in without an appointment. Showing up at the facility does not guarantee that an agent will attend to you in order to process your application. Which was why we also requested alternative dates and times but did not receive a reply. Please note that we make every effort to accommodate our clients' preferred appointment schedules, but in cases where the preferred location is fully booked, we rely on our customers' timely approval of alternative dates to complete the application. We would have been happy to reschedule your appointment to coincide with hers if we had been asked.
  
  
  
  We are also upfront about all costs, and we include a disclaimer on our payment page that reads "Government fees are not included." This disclaimer is displayed directly below the amount to be paid in bold letters before you enter your credit card information. Our Terms & Conditions, which you must acknowledge before submitting your payment, clearly state that "You may request a refund at any time. However, no refund can be issued if an application has been completed or processed." This policy is in place to discourage individuals from taking advantage of the refund policy to receive free services. It's essential to act with integrity by paying for the services received instead of using them up and then asking for a refund. Please note that appointment details were provided upon your request and are considered rendered services. 
  
  
  
  Rest assured that there was no need for you to submit another application at the *** facility as we have already processed your initial application and provided you with the necessary appointment details. Please note that we went above and beyond to ensure that you received prompt and excellent service from GOV+. Therefore, it would be not accurate to claim that we provided you with nothing or that you did not receive anything from us. As for Mrs ****** application, we are confident in our ability to accommodate our clients' requests. However, if we do not receive a response from the customer, despite many attempts from us, it would be impossible for us to deliver without cooperation.
  
   
  
  We highly prioritize customer satisfaction. Therefore, we have processed 2 full refunds of $97, therefore the total amount coming back to you, for both your and your wife's applications, is $194, despite it not being aligned with our policies. We understand that the services have already been provided and we hope that this gesture of goodwill is appreciated. Please allow 1-3 business days for the refund to be posted, as bank processing times may vary. Emails containing the refund confirmation details have been sent to you and to your wife. Kindly acknowledge the receipts. We are confident that we have addressed all of your concerns and resolved the matter by processing your requests. We consider this matter closed. We value your feedback and would be grateful to hear any further comments you may have. Please do not hesitate to share your thoughts with us privately. You can reach us through the following:
  
  
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  
  
  Best regards, 
  
  
  
  *****
  
  Customer Service Specialist
  
  **********************
  

• Review fromLinda S

  Date: 06/22/2023

  5 stars
  The problem I had was getting a security code to work in application, probably 5 different codes , which could have been my phone. All other entrys wasnt a hassle

  GovPlus

  Date: 06/23/2023

  Hi *****, 

  Thank you for taking the time to leave us a review. We sorry to learn you difficulties with the security codes. Please know that your feedback is important to us. At GOV+, we are constantly working to improve our services to make them more user-friendly and efficient. Your input will help us achieve this goal, benefitting all of our customers. We invite you to explore our other features, and should you have any further questions or feedback, please don't hesitate to reach out to our support team. Our customer service representatives are available 24/7 to assist you with any inquiries. You can reach ** through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through ********************************************************************* Specialist
  **********************
  
  
  
  

• Review fromJudith C

  Date: 06/22/2023

  4 stars
  This process was very easy and much better than trying to go to a government facility to get registered.

  GovPlus

  Date: 06/23/2023

  Hi ******, 

  Were so happy to know you had a great experience with our service. At GOV+, we're always striving to make our service as user-friendly and efficient as possible. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. We're constantly updating our platform to provide you with the best service possible. . If you ever have any questions or more feedback, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach ** through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

   

• Review fromRoger M

  Date: 06/21/2023

  5 stars
  It's was simple as 1, 2, 3. Good service. Awesome! **********,Very Simple

  GovPlus

  Date: 06/22/2023

  Hi *****, 

  We are overjoyed to read your 5-star review! Thank you for your kind words. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach ** through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ******************************************************** Specialist
  **********************