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Customer Review Ratings
Average of 104 Customer Reviews
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Review fromSherry G
Date: 10/11/2024
5 starsRay made the process super easy. He was helpful kind and professional. Thank you RayReview fromTonya H
Date: 10/01/2024
1 starTonya H
Date: 10/01/2024
This company charged me $39.99 for a subscription that I never subscribed to. When I noticed the transaction, I selected to get a refund on the site and it gives a phone number to call to receive the refund. Called the number and of course it's not a working number. Had to ****** to find the customer service number only for them to say it's too late to receive a refund when I've been trying to get in touch with this company. After calling the customer service agent stated that he didn't know how I got the wrong number. I asked to speak to a supervisor or manager but if course no one is available and it'll take ***** hours for me to receive a call back. I'm so frustrated and this company is a complete fraud.
WorkSimpli Software, LLC
Date: 10/02/2024
Dear *****,
I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau.
I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services.
Upon reviewing your account, we noted that you subscribe to our 14 day trial for $1.95 on June 10th, 2024 to create a Resume using our Resume Build website. If you did not wish to continue with the subscription, you should have canceled it within the first 14 days. In that case, you would have only been charged once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. We have forwarded this email with the payment receipt so you can review it.
In terms of reimbursement, our company operates to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. We have maintained a comprehensive record of our communication history with you, and every interaction with our team members was aimed at addressing your concerns and outlining the available options. At that time, our team members explained the intricacies of our refund policy to you. Regrettably, no refunds can be issued since the disputed charge is from July and it is not within our policy. We hope this can be of assistance.
Best regards,Work Simpli
Review fromJoy M
Date: 09/01/2024
1 starJoy M
Date: 09/01/2024
Not worth the money. Cannot get ahold of anyone to cancel this subscription. $39.99 per month for what! I hope to get a refund if I can get someone to respond from this companyWorkSimpli Software, LLC
Date: 09/03/2024
Dear ***,
I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau.
I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services.
We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. If you have any additional questions or concerns, please feel free to reach out to us directly at **************, by chat, or by email at *********************************.
PDF Simpli
Best regards,Review fromFabian T
Date: 08/23/2024
5 starsFabian T
Date: 08/23/2024
*** from ResumeBuild was extremely helpful and convinced me that I should come back to ResumeBuild because of all the features offered. I was unable to keep the account at this time, so I had to cancel for the time being. But *** still gave 5-star service.WorkSimpli Software, LLC
Date: 08/26/2024
Hi ******,
Thank you so much for taking the time to share your positive experience with ResumeBuild! We are thrilled to hear that you had a great experience with the service our agent *** provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing ResumeBuild! We look forward to serving you again in the future.
Best Regards,
Work SimpliReview fromMarilyn W
Date: 08/22/2024
5 starsMarilyn W
Date: 08/22/2024
customer support is wonderful and helped me right away. The company that I sent the *** too would not accept it though.WorkSimpli Software, LLC
Date: 08/23/2024
Hi *******,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services. Please send an email to our ******************** at ************************************* if your experiencing any technical issues with the website or your document.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards,
PDF SimpliReview fromUdei A
Date: 07/25/2024
5 starsUdei A
Date: 07/25/2024
I was really impressed with the level of service I received. I had a great experience with the customer service *************************** at this company. She was very responsive and helpful, and she was able to resolve my issue quickly. Thanks for this great team!WorkSimpli Software, LLC
Date: 07/26/2024
Hi,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent ******** provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards,
PDF SimpliReview fromJeffrey A
Date: 06/21/2024
5 starsJeffrey A
Date: 06/21/2024
******** in customer service today assisted me in kind courteous concise and product expert fashion!! People like her is why my lawfirm uses and recommends PDF Simpli!!WorkSimpli Software, LLC
Date: 06/24/2024
Hi *******,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent ******** provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards,
PDF SimpliReview fromAlden C
Date: 06/13/2024
5 starsAlden C
Date: 06/13/2024
Many Kudos to ********. She worked on my billing as well as my pricing and changing my payment method in one call walking me through on line and implementing on line with verification. She also had a fresh kind personality of willingness to help and guidance with answers along the way. Its very easy to complain about customer service for many reasons. The reason ******* get 5 star + in my book is because she went beyond my expectations to give me assistance to me needs with your Company all the way through the end. All i can I really like the service i subscribe to but equally just as satisfied with your service that I received today. If you have any question please feel free. Thank You *******************WorkSimpli Software, LLC
Date: 06/14/2024
Hi,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent ******** provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards
PDF SimpliReview fromDevin C
Date: 06/12/2024
5 starsDevin C
Date: 06/12/2024
Did not pay attention and got charged a subscription renewal fee I was unaware of. ************** fixed my issue without hesitation. Good support team.WorkSimpli Software, LLC
Date: 06/13/2024
Hi,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent ****** provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards
PDF SimpliReview fromMarilyn J
Date: 05/31/2024
5 starsMarilyn J
Date: 05/31/2024
He listened responded and then acted. He provided an option that better met my needs.WorkSimpli Software, LLC
Date: 06/03/2024
Hi,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards,
PDF Simpli
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