Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick health, after being told that I did not want to renew my health insurance, which was not what they said it was, took it upon themselves to renew anyways and took $6,500 out of my bank account, which financially has devastated us. I have been trying unsuccessfully to get my money back for 3 months but they just keep telling me that the insurance has been cancelled and that I should be refunded anytime but that time never comes. ****** is selling insurance in a less than honest way. He does not tell people that it is a discount plan and that I wouldn't be able to find a doctor or eye doctor or dentist or pharmacy that will accept it. I paid almost $7,000 for insurance that was not used a single time, thus why I did not want to purchase it again this year.

  Business Response

  Date: 01/30/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  ********************** *********************

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickhealth whom I had health insurance with in 2022, took an $$367.29 unauthorized premium from my account on 01/03/2023. I called them and told them it was unauthorized. I had a different health insurance carrier. They informed me I would be reimbursed. I checked my account on 02/02/2023 and they had taken another unauthorized $367.29 premium from my account. I had to change my banking information to stop the withdrawals. I have called almost every other week and spoke to representatives that always stated I would be receiving a full refund. Now I call weekly hoping theyll tire of me and refund my money, to no avail.

  Business Response

  Date: 01/30/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled quick health policy October 2022. We haven't had any correspondence with them since. On December 16 2023 quick health stole ****** from our acct. There was no notice, no bill, no contact what so ever from them, they just took ****** from our acct. To this day there is no communication from quick health no insurance card no plan information no return phone calls. We have health insurance through connecticare and have had it for the past year. We don't need or want insurance through quick health,we want our money back. I wish I could *** them for stealing ****** from our acct one week before Christmas.

  Business Response

  Date: 01/30/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  ********************** *********************

  Customer Answer

  Date: 02/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21098227
  
  I am rejecting this response because:
  They make no mention about refunding our money. We have been trying to get our money back since December 2023. If you think we are going to just let $904.55 disappear with no services rendered is ********. Let me ask you this what would you do if someone took $904.55 from your account one week before Christmas without any correspondence. No bill no notice no contact what so ever. Awaiting your response.
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel and get a refund as i never used the policy.

  Business Response

  Date: 01/16/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer is currently enrolled to a policy that is valid until June 2024. The customer would need to call in if she does not want to continue the policy. There are no indication on her account that a cancellation was being processed. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had insurance. With QUICK health for over a year. On December 21st quick health withdrew 2700 out of my checking account NEVER SIGNED a contract with QUICK HEALTH. We have tried to reach QUICK HEALTH and I was told that we can't talk to the insurance company. . The number we have to call ************** OR *************.IM no contract no exact address. I been on ******** and another health insurance for over a year.

  Business Response

  Date: 01/30/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my insurance with this company in January 2023. I started receiving withdrawals from my checking account in November 23. Not just one but multiple. I called and called. Really hard to get ahold of too. The first few ladies I talked with were telling me I would be refunded. I did get that back. However it happened again. This time 3 charges at 299.00 each. So I called again and the person I talked to then said I had to sign a form and send it back to cancel it. No one ever stated this. Now I called back because I never was refunded these last 3, The same person I talked to before answered and she basically said too bad since I didn’t sign the cancellation form I was out 900.00. Do not get insurance through this co

  Business Response

  Date: 01/30/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought health insurance premium ( paid $7287.23 plus ) for a one time payment one year policy coverage through them on August 4, 2023 ( Friday) and reviewed it after it was emailed to me, and I then canceled it on August 7th ( Monday). I have spoken with numerous lower level employees who verified I had cancelled and promised a refund. I did not see a refund. I finally got Supervisor ******* ( ******* @ quickhealth.care) on 9/28/2023 who verified I had cancelled, and said he would escalate it up the chain to get my refund. I received a text message that I had cancelled. Still no refund. On 11/22/2023 I spoke with Supervisor Cynthia, who said her boss would escalate it and get this fixed quick ([email protected]). On 11/28, I spoke with Tonya ( [email protected]) who said she was top of the chain and that she was not allowed to tell me who was above her, who said I needed to have sent an email even though I was told I was cancelled by every single employee until her since Aug 7th. I sent an email to her (which she requested) with all my information and attempts to get my money back. She called me to tell me she had received my email. The number she used was ###-###-####. 12/18/23 I received notification from my bank that Quick Health attempted to charge me an additional $7287.23. I never gave them permission, my calls have not been returned, neither have my emails to all 3 "supervisors". I have notified my bank. Ironically, 12/19/23 I received a second text message saying I had cancelled. Please see attached.
  I want all my money returned- no charges, no prorated anything. I want a letter to go to my bank as I did not have sufficient funds to cover their illegal fraudulent charge, and got dinged for it.

  Business Response

  Date: 01/30/2024

  Dear *** *****
  
  Please see our response to complaint that was
  received by us.  Our compliance department researched your concerns and
  would like to share some information about the review with you. Our records
  show that the review of the customer’s concern remains under review.
  
  We take customer complaints very seriously and
  appreciate you taking the time to contact us and giving us the opportunity to
  address the customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 01/31/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It is now 6 months of 2-3 times attempting to contact and getting the run around from supervisors. I leave messages for ***** every week without one returned phone call. I email ******* ( who said he was a supervisor & would fix this) ******* ( who said HER supervisor was above ******* and would fix this) ***** ( who said she was the end of the line top supervisor) who called to tell me she had received my cancellation by email, and *** who said ***** is NOT the top supervisor but equal to her

  Yesterday 1-29-23 *** ( the last supervisor I have dealt with) after I waited 1.5 hours on hold to talk with her, said she had attached the cancellation notice- which had not been done- to an email to be sent to ( where ever) because it has not ever been done in the 6 months I have asked for my money being returned. That means this has gone through 4 supervisors yet the actual cancellation had not been ever started.                                   

  *** also denies that they are getting complaints through the BBB any "differently then anyone else", despite this company attempting to take unauthorized $7287.36 TWICE from my account. She was perplexed as to why my bank- Wells Fargo- made me close my account because there was fraud on it. Per my bank ( Fraud Claim #***********, this is second fraud claim) this company has so many names that just blocking one would not suffice: *********, Quick Health, *** just to name a few. Also, since I closed that account based on my financial institutions fraud guidlines for consumers, Quick Health, *** or ********* will need to write a check and mail it, or call me to get my new account. *** informed me they do  not write checks & mail it.                                                                                                     

  Here are a few more reasons why I do not accept this "reviewing" response:                                                                                                 

  Per *****- every time someone complains, the process restarts and the customer is put at the start again ( punitive). Despite calling her directly ###-###-####- and leaving a message she has never once returned my call.  She also did not initiate my cancellation ( which should have started back in August 7, 2023) -incompetence or malice? *** told me she say that it had initiated it and my amount- $7287.23- just hadn't been processed but then on  1-29-23 she told me she had to attach the cancellation form. *** also said they are unable to return emails as their system won't allow it. What business won't allow it employees whose job is customer satisfaction toe return emails.
  
  
  Regards,
  
  
  
  *** ******

  Customer Answer

  Date: 02/21/2024

  I finally received my refund- minus a service fee from them.

  It took well over 6 months, phone calls every day, & emails every day. Wait time for a physical person is to talk with is 1.5 hours on average.

  The 4 supervisors: *****, *******, ******* & ***  tpromised every single time this would be resolved, and every single time that they were the top, top people & were not allowed to give the person they reported too.

  They gave emails which they then told me they were not allowed to return as it was against Federal law ( they are the customer service branch, not the service provider.)

  They illegally accessed my bank account & tried to withdraw $7000+ multiple times, incurring overdraft fees. I initiated fraud claims with my bank twice. My bank advised me that I needed to close my account as their business standards were “scammer behavior like”  Quick Health  gave me a personal cell phone number to call, they operated under multiple names, their emails were dead ends.  Tonya also referred to “ the owners” when talking about her chain of command. I have no idea what that means. 

  Tonya at one point asked me consider this resolved when I received a email notice from them they had sent money. I refused as there was no refund money in my account. 

  She also kept saying my bank must be a small credit union as if that had anything to do with the advise the bank was giving me. My bank is nationally known.

  ***** also insisted I should apologize to her for calling them scammers once I got a refund.  Whomever is reading this notice can make up their own minds about scamming behavior. 

  I should have received the interest on the money they held for 6 month. I wish I could have been paid for the hours and hours it took to get this money back.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a dental policy on 8/30/2022 I paid $1,858.88 and my policy started on 10/01/2022. The email stated I would be automatically charged $1733.88 on 8/30/2023. On 5/10/2023 I had a charge for $1733.88 on my card I didnt recognize so I disputed it. They immediately called me asking why they was a dispute. I told them they billed me 3 months early and that I wanted to cancel the policy at the end of August anyways. So he said he would issue a refund and cancel the charge. On 7/11/2023 my cardholder closed the dispute on the bases that I had a signed contract with them (even though they breached the billing policy I had signed), so I reopened the dispute and called the card holder and quick health. Come to find out not only had they charged me for the second year before the first was over, they canceled my coverage on 6/01/2023 for the first year that was paid for and that payment was never disputed. I called and quick health said they could and would reimburse me if I allowed the dispute to close so the funds would be available to them and that it could take up to 90 days. I closed the dispute and emailed quick health the confirmation. I have now called them multiple times a month since July and they always say that I should see the refund by the end of the week or in a couple weeks and to call back if it doesnt come through. Im not trying to get money back for the first payment, I just want to be refunded for the second payment they billed me three months early for without any form of written/mailed notice or verbal consent from me. Just the $1733.88 from the 2023-2024 year is the refund Im supposed to get back.

  Business Response

  Date: 12/28/2023

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 01/17/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer initially processed a dispute for the amount that was ruled in our favor. A refund has been processed for **************. Attached is the proof for your reference. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-31-2023 I enquired about health insurance and was given a policy that was 398,25 per month. $ 100.00 was to go to a filing fee which is not rrefundable On 11-11-23 the were 2 withdrawls of 299.25 equaling $598 50 taken from my checking with out out my permission. I called quick health a couple of days later asking them to refung my monewy While talking to them the I spoke with ******* said if I was to use the plan sold to me it would not cover anything on the policy because the policy only covered you if you were under the age of 50. Well they didi give me a refund on 11-27-2023 for $299.25 but I would not be given my $ 100.00 refundable fee back. I have called them 3-4 times per week asking for the rest of of my refund. They have told me it goes through a carrier that your insurance contrcts through. I'm requesting that they refund the $598.50 taken from my checking account plus the $100.00 not refund they take when applying for insurance making it total of $698.50 . I'm requesting that I recieve my payment back as soon as possible I've been asking for money over a month now. The policy # on the account is *********. Also one more thing. I cacelled the insuarnce 2 times on the phone , and they assure me it has been cancelled but I have recieved a text on 12-8-23 asking for payment toavoid any complications There phone number is ************.Any questions from please call me at ************ Thank you for looking into this matter. ************ Thank you for looking into this matter. *************************

  Business Response

  Date: 12/28/2023

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 01/16/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that a refund was processed for the requested amount. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 01/22/2024

  I would like to withdraw my complaint againsr Quick Health Care. The issue has been resolved and further action is needed. Thank you for the time each company has invested ************************* 1-22-2024

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had canceled a dental insurance policy with the company in October of 2022 but was charged the annual premium of $949.62 on 3/6/2023. I mailed a formal cancelation letter on 4/1/2023 but it took over 2 months for them to reimburse me on 5/82023 . Then on 11/27/2023 they again withdrew the annual premium but did it 3 times for a total amount of $2848.86. This has put our account into overdraft and caused great hardship. We are retired on a fixed income and it is Christmas! I called the company on 12/6/2023 and spoke with **** who asked me to email her the copy of my cancelation letter which I did that afternoon. I have contacted my bank and filed a legal complaint against the company and also filed a formal complaint with the Federal Trade Commission, report#*********. My bank has closed my debit card which is also a great hardship. I have not received any further contact from **** or her supervisor ******* even though I have sent multiple emails.