Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  2730 Liberty Ave Pittsburgh, PA 15222-4704

• 

  PNC Financial Services Group, Inc.

  3353 Michelson Dr # 2 Irvine, CA 92612-7622

• 

  PNC Financial Services Group, Inc.

  1 PNC 20th Fl. Fifth & Wood Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  1105 Freeport Rd Pittsburgh, PA 15238-3103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with PNC online, I used a promo code for a bonus credit of $200 for completing the required direct deposit activities. I spoke with them on the phone to insure that I would receive the bonus incentive for a fact. I even obtained the banking agents name who looked into my account and walked me through the process, promising me that it was 100% guaranteed that I would receive the bonus. I completed all of the required steps accordingly, only to have to call customer care awhile after not receiving the bonus incentive. I was then informed that I had supposedly had an account closed with ***, within 6 months to a year, something of that sort. Which wasnt true, although I did have multiple accounts that they opened, & Im unsure why. I know for sure that this was not my fault, if that was the case, it wasnt on me, that wa their mistake, and I did everything to earn the bonus as offered by their bank. In addition, the mobile banking system is bad quality, it would be inaccessible for days at a time. And the worst part about my experience is that I reported a fraudulent charge made online from my account, and they issued me a provisional credit, which they ended up reversing, finding no error, when I know that I did not authorize the transaction. I had thought banking with them would be fine and good, as they have been in business for so long, yet my experience was bad. They treated me unfairly, did not honor their offered commitment, and the worse part, allowed my account to be wrongly charged, costing me several hundred dollars!

  Business Response

  Date: 09/18/2025

  September 18, 2025
  RE: Better Business Bureau Case Number ******** **** ***
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 18, 2025 we addressed this issue directly with the client by telephone. To protect our
  client's privacy, we cannot share further information concerning the details of our response. However, our
  client may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ****** *.
  Executive Client Relations
  PNC Reference Number: ************

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Mr. ********** name is ****** ********, and Im reaching out as a California travel nurse and highly interested prospective customer of ********************. Ive long admired **** strong reputation and innovative offeringsparticularly the Virtual Wallet suite.That said, Ive recently encountered several technical challenges while attempting to open my account online, which have unfortunately disrupted what I had hoped would be a smooth onboarding experience. Most notably, I was notably disheartened to learn today that I did not qualify for the *** Cash ************ through the pre-approval process. As a travel nurse currently based in ******************* (originally from ********), I provide in-home care assessments for medically fragile patients across the region. With a stable and high-income profession, I was surprised by the decision and would like to formally request reconsideration. I further believe my credit profile reflects strong financial responsibility:FICO 8 Score: 760 (as of 9/13/25)Credit Inquiries: Low Utilization: Approximately 2% overall; very low Average Age of Accounts: 16 years (oldest account: 22 years)Credit Mix: Healthy, including credit cards, loans, and autoall paid on time always Annual Income: Approaching $300,000 While I greatly appreciated the professionalism and courtesy of the phone representative I spoke with, I feel that the decision does not accurately reflect my qualifications, and I would be grateful for a deeper review of my ************** eager to begin a long-term relationship with ***, establishing both personal banking and credit products. Ive heard glowing reviews about your institution from both peers and patients, and I remain enthusiastic about whats possible moving forwardonce these initial roadblocks are addressed.Thank you kindly for your time and attention. I truly look forward to joining the *** family.Warm regards,****** B. ******** ************ Mobile.

  Business Response

  Date: 09/17/2025

  September 17, 2025
  RE: Better Business Bureau Case Number ******** ****** ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 15 and 17, 2025 we addressed this issue directly with the client by telephone. To protect
  our client's privacy, we cannot share further information concerning the details of our response. However,
  our client may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ****** *.
  Executive Client Relations
  PNC Reference Number ***********

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2nd, I received an *** notice while paying my apartment rent that has been on autodraft for the past year. I called on a 3 way call to my apartment complex and the bank to see what the issue was. The bank stated that nothing was wrong with my account and told me to run my charge through again. They assured me that everything was fine but 2 days later, I get hit with 2 other *** charges, all totaling now $150. I spent a solid week trying to get this rectified and after a week a lady from Executive Customer Relations called trying to fix my issue. She called me the next day and stated that an email about a 3rd party virtual account that needed to be updated and this is what had caused the charges. No where in this email did it mention my autodraft for my apartment. And and no point ever have I heard of virtual autopay. This is ridiculous. After fighting, she agreed to lay $75 of the $150 but this is unacceptable to me. I should not have to pay any of this charge because I did everything correctly. I've been a customer on ****/PNC for almost 30 years. This is unacceptable and I want this to be rectified fully.

  Business Response

  Date: 09/16/2025

  September 16, 2025
  RE: Better Business Bureau Case Number ******** ********** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 15, 2025, we addressed this issue directly with the client by telephone. To protect our
  clients privacy, we cannot share further information concerning the details of our response. However, our
  client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  **** *******

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed a stop payment for A transaction which my wife had already paid with a credit card.for Geico insurance.Amount if ******. The payment went through anyways.I was misinformed by the branch manager/Victorya/telling me the problem was going to be resolved and *********** never did.I was told that the amount does not matter as long they have the company name.I was overdrafted.and charged nfs fees.I escalated to ***** ******/specialist/who placed me on hold for 4 hours.She called back and said that she got me a conditional credit/but this was for another dispute I had with a different merchant/ while the issue with overpayment to Geico did not get resolved.Several phone calls were not returned.And they give you the run around because of incompetence all the way to the executive level.I intend to file a law suit and also get Tv investigative team and go live expressing the rude and unprofessional behavior of anyone involved with PNC and this issue. They are incompetent and tell you all sorts of lies just to get you off the phone/but issues like these never get resolved.And You waste time on the phone talking to people that have no idea on what to do.including managers.I need the reversal of the ****** which was already paid to Geico via credit card. I also contacted Geico in this matrer.I paid the Bank to stop the payment.They are responsible for this Ness and run around.

  Business Response

  Date: 09/18/2025

  September 18, 2025
  RE: Better Business Bureau Case Number ******** ******** ***********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 12, 2025, we addressed this issue directly with the client by phone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened my business account with ******************** Merchant Services after being urged by the representative opening my account to do so. Initially I was very disappointed that my payments were being held for almost a week, well over the 24 hours promised. The branch manager assured me this was just a one time thing with my account being new, and future payments would be accessible within 24 hours. 2nd payment again was held over and not available. Branch Manager at the time, *******, went above and beyond to call Merchant Services and got funds released for me. 2 weeks ago, I called my 9 to 5 job to inform them they I didn't get my bi-weekly paycheck (this is now my personal account). My job informed me that I'd not only been paid, but paid 2 days early. I called ***, and was told they they'd look into it at 9 am. No follow up; they basically didn't care. I then went into the bank in person AFTER 3 PM and expressed that this is not ok. They were very nonchalant.I'm a single mother going thru a very difficult divorce with 5 sons, one being disabled. Financially, my boys and I were left destitute. I've worked so hard and struggled to get us on our feet. My disabled son had had the worse year of his life with seizures. Life is not easy.Finally they saw my check and explained to me that they'd closed a portion of my personal account, but the account was still open, but they had to figure out how to get my check to me. This is again, 2 days after my payday. I then get a large payment from a client for their event, and they put a high risk hold on my account prohibiting me access to the clients payment thru merchant services invoicing. After several calls and long holds and verification, they released the funds (the lateness affected my business greatly with my client).They apologized. We agreed that they wouldn't do this again, and would note the account that this client would be sending in several large payments. Client paid today, and we are back at square one!

  Business Response

  Date: 09/18/2025

  September 18, 2025
  RE: Better Business Bureau Case Number ******** - ***** ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on September 18, 2025, and will continue working directly with
  our client to address the matter promptly. A final formal written response will be provided to our client no
  later than October 8, 2025. To protect our clients privacy, we cannot share further information concerning
  the details of our response. However, our client may use their discretion in sharing our response directly
  with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check #**** was fraudulently endorsed and deposited. The bank has insisted that I get a notarized letter from the intended recipient that it was not deposited, but I cannot obtain this (they are a large company). *** has so far not issued me a credit, even though this is obviously fraud.This is for the account of Big Bear Gear **********

  Business Response

  Date: 09/16/2025

  September 16, 2025
  RE: Better Business Bureau Case Number ******** ******* **********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 12, 2025, we addressed this issue directly with the client by phone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against PNC Bank concerning misleading information and improper handling of a promotional offer.On 3/31/25, I opened a new checking account at ***************** under a promotion that offered a $400 reward if certain conditions were met, including maintaining an average balance of $2,****** account opening, I deposited $600, and one week later deposited an additional $2,000, which I then maintained in the account. I was never informed by the banker that the $2,000 balance needed to be deposited on the same day the account was opened. The promotional terms provided to me did not specify this requirement, nor did the banker advise me of it at any point.For the following four months, I regularly asked about the reward. Each time, the banker assured me that I had met all the requirements and that the reward would be deposited soon. Only after four months was I informed that I was ineligible because I had not deposited $2,000 on the day of openinga condition that was never disclosed to me at the time.This has caused me financial harm and constitutes misleading business practices. Had I been properly informed, I would have deposited the required amount on the opening day. Instead, I was repeatedly reassured that I had qualified, which was false.I respectfully request that the BBB investigate this matter and that PNC Bank honor the $400 reward as advertised, given that I met the stated requirements to the best of my knowledge and relied on repeated assurances from their employee.Thank you for your attention to this matter. I look forward to your assistance in resolving this complaint fairly.

  Business Response

  Date: 09/18/2025

  September 18, 2025
  RE: Better Business Bureau Case Number ******** ****** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 18, 2025, we addressed this issue directly with the client by phone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a $400 bonus/promotion. Did all that was required. They informed me that the ledger balance had to be $2000 for the first 3 billing cycles. I had a problem with trying to ACH the money in. Had to get verified. They suggested to walk into a PNC bank. They were giving me such a hassle at that PNC bank to get verified I had to go 10 miles out of my way to another PNC bank. Took 5 minutes. This ordeal took time. With the exception of the first billing cycle there has been 3+ balances of $2000. Along with the 20 debits required.

  Business Response

  Date: 09/16/2025

  September 15, 2025
  RE: Better Business Bureau Case Number ******** **** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 12, 2025, we addressed this issue directly with the client by phone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is the biggest scam of them all called Pnc August 29th to place a stop payment & was told to call back once payment posted . I called back when payment was posted & given a ******** excuse that I didnt call before payment posted . Then charged me 33 for stop payment fee & still charged for payment that was supposed to be cancelled

  Business Response

  Date: 09/08/2025

  September 8, 2025
  RE: Better Business Bureau Case Number ******** ***** ****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On September 5, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th, 2025 **************************** completed a job and charged my credit card. However, the company charged my credit card 3 times with 3 different amounts. *** Fraud called on August 6th, 2025 at 12:21 pm est. I told the Fraud representative that I approved the charge for $2900, not the charges for $1000 or $3200. The representative said it was pending but she could charge back those two charges i did not approve. However, by August 12th all 3 transactions went through. I called *** on August 12th, 2025 and they asked me to contact the merchant to refund. I did and a pending refunded for both amounts was pending on August 21st, 2025. Come August 29th, 2025 I contacted *** and no agents can find the refund. So, the charges shouldn't have gone through in the first place and now no one can explain how a pending refund goes missing. *** is not helping resolve the problem that they caused by not having the charge back on August 6th.

  Business Response

  Date: 09/10/2025

  September 10, 2025
  RE: Better Business Bureau Case Number ******** ******* **********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On September 9, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I spoke with a *** representative. She stated that she reviewed what was going on but that she didnt have any answers. They will do an internal investigation but will take ***** days. So, nothing was truly advanced or taken care of. 
  
  Regards,
  
  ******* **********