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      Country
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          Find a Location

          PNC Financial Services Group, Inc. has 2315 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPNC Financial Services Group, Inc.

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 554 Customer Reviews

            Customer Complaints

            2,487 complaints closed in last 3 years

            669 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The PNC Financial Services Group, Inc. (NYSE: PNC) is a diversified financial services institution with employees in more than 40 states across the country; regional presidents in 44 markets; a retail branch network located in markets across the Mid-Atlantic, Midwest and Southeast; and international offices in four countries outside the U.S. PNC is engaged in retail banking, including residential mortgage, corporate and institutional banking, and asset management, providing many of its products and services nationally.

            Business Details

            This is a multi-location business.

            Find a Location

            PNC Financial Services Group, Inc. has 2315 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1961
              Years in Business:
              67
              Business Started:
              1/1/1957
              Business Started Locally:
              1/1/1852
              Alternate Business Name
              • BBVA Compass
              • BBVA USA
              • CLC Consumer Services
              • PNC Bank NA
              • Consumer Loan Center
              • PNC Bank
              • PNC Advisors
              • Riggs Bank National
              • Riggs National Trust
              • PNC Mortgage
              • National City Bank
              • National City Mortgage
              Business Management
              • Mr. William S Demchak, President and CEO
              Contact Information

              Customer Contact

              • Ms. Chastin O'Connor
              Additional Contact Information

              Fax Numbers

              • (877) 762-5500
                Primary Fax

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              2,487 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Filed a fraud claim in August 2023. PNC has failed to resolve issue. They state fraud must be reported within 30 days, mine was reported within 10 days of it happening. They give customer only 30 days, yet they take well over 6 months and still have not completed investigation and returned my money. Which is crazy considerong the incident involved 60 fraudulent checks, 30 of which PNC recognized as fraud and reversed immediately. Yet they need over 6 month to "investigate" the other 30 checks.
              Read More

              Customer Reviews

              554 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ron Z

              03/07/2024

              My wife fell for a scam and was told to wire a significant amount of money to an account in California. Owner of account was a DBA with a foreign name. If she had been provided with any information by the PNC rep that what she was experiencing was likely a scam, she would have known and stopped at that point. The only question asked was "you know this person as a __________" . My wife was expected to answer so she said friend'. The wire went through and was lost for good. My wife was told by the scammers not to tell anyone, not even a spouse or the bank employees because they are sometimes involved with the scams. From what we found out afterward, all of the signs of a scam were present and common. Especially since there was significant funds involved, the bank should have automatically provided a document informing their customer of common elements to identify whether you are being scammed. This has been going on for may years and the banks (at least PNC) still have not implemented any warnings to customers at the time when they are most vulnerable (when they have been placed in a panic situation.)


              PNC Financial Services Group, Inc. Response

              03/08/2024

              PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

              Local BBB

              Better Business Bureau of Western Pennsylvania

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