Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  345 Rouser Rd Coraopolis, PA 15108-4754

• 

  PNC Financial Services Group, Inc.

  101 N Main St Butler, PA 16001-4902

• 

  PNC Financial Services Group, Inc.

  10770 Frankstown Rd Penn Hills, PA 15235-3039

• 

  PNC Financial Services Group, Inc.

  8000 Mcknight Rd Ste 1116 Pittsburgh, PA 15237-3000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is the custodian of my ************** Account. I submitted a direct transfer form to close the account by transferring all funds to a new bank on December 27th, 2024. A representative responded asking for an updated form and I sent that. I note this because it proves that the email address I sent the documents to was valid since it initially received a response. No action was taken to close the account and make the transfer. On January 2, I reached out again. One Feb 2 I reached out again. Most recently, I talked to a *** representative on July 2. I was told no action has been taken on the account and the only option is for me to continue to email the forms to that same email address again. The representative confirmed that I was using the right email address and the right forms. I received no response to the email again. As of today July 26, there has been no response and no action to begin closing the account and making the transfer. I sent the same request and email again today with the same forms and received an automatic reply, which confirms again that the email address I'm using doesn't have errors in it.I want the company close the account by completing the requested transfer to the new health savings account provider. Ideally, *** would reimburse the monthly fees they've been charging on the account between December and July for not having a minimum cash balance. But if I can just get the account closed and get the money out to the new bank, I would be happy to be done with them.

  Business Response

  Date: 08/01/2025

  August 1, 2025
  RE: Better Business Bureau Case Number ******** ********* ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 30, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 08/04/2025

  
  Better Business Bureau:
  
  I received a response from PNC Bank indicating that the forms I submitted to close the account are now finally being processed but may take days or weeks. Believing that the request has now been accepted and is being processed, it is a satisfactory resolution (as long as they follow through.) Complaint ID ********.
  
  Regards,
  
  ********* ********

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/2025 I was notified by my business partner that her account was frozen and to check mine to see if it was the same. come to find out, our accounts are frozen on 7/11/25 due to "suspicious activity" for deposits and cashier's checks. The person who is holding the accounts says it looked suspicious that my partner is receiving so many tax refunds to her account and then paying me in cashiers checks. we are tax accountants and preparers. my partner is a **** holder with the ***, who has software and bank products with *************************. me along with other employees & contract workers that work under my partner and I, are PTIN holders and we all gets paid when all deposits are sent to my partner from ************************* for preparation fees= tax planning, and all tax needs, which are funds that are approved from the *** for our services. I was asked to provide documents to show proof of income and why I was receiving the large amount of money i have and where it came from. i provided substantial amount of documents for proof immediately and was told it would take 30 days for a decision on my account. It has been well over 30 days, today is 7/21/25. the only response Im getting is the person who has my account on hold claims they emailed the *** and is waiting on a response from the *** to verify the cashier's checks i received from my partner and the deposits she received from ************************* is not fraud. I believe this person is not taking this matter seriously. My *********** are experiencing financial hardship right now and facing eviction due to this misunderstanding matter. My business and livelihood is in jeopardy. We are behind on bills and payroll. There has to be something done immediately to resolve this matter. Me and My partner are in compliance with our job as tax professionals. We have been in business over 7 years and has never had this problem. My earnings for business and myself is legit, accurate, AND WELL EARNED this tax season.

  Business Response

  Date: 07/31/2025

  July 31, 2025
  RE: Better Business Bureau Case Number ******** ***** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on July 22, 2025 and will continue working directly with our client
  to address the matter promptly. A final formal written response will be provided to our client no later than
  September 23, 2025. To protect our clients privacy, we cannot share further information concerning the
  details of our response. However, our client may use their discretion in sharing our response directly with
  you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:07/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pnc on multiple instances over the past 4 years has sent mail to incorrect addresses where I have no longer lived, AFTER contacting them multiple times prior, during and after EACH instance. Most recently in June/July. Follow up efforts were all on my end and resulted in my issue being further fouled up. The last four out of FIVE customer service interactions and one time at the branch were awful. The indifference and lack of effort this company makes is astounding. *** used to be a bank Id recommend to anyone and everyone. Now, I wouldnt recommend them to my worst enemy. All they do is process requests incorrectly, without integrity, without empathy, and if processes truly are the way they say they are, its not just the individual interaction, its a huge issue stemming all the way up from the executive level. I have never in my life contacted a bank to follow up on a purchase dispute and them say they do not want and will not accept any supporting documents or process any updates/updated notes on a dispute. That is setting customers up for a HORRIBLE experience. Matter of fact, one of the communications on a previous dispute never arrived to me because they most likely sent it to the wrong address which I had already updated. Its not even a scam. The business literally just could care less. And at the VERY LEAST, if all else is truly my own flawed thought process (which its not), I have never dealt with a company who has such little empathy, accountability and lack of ownership. **************** ***** all around these day, trust me, I understand it because I support care teams globally. But this organization takes the cake bar none.Note: Im not disputing the $314 with this business, Im filing a complaint surrounding MULTIPLE interactions over the last *****+ days and $314 the have a dispute started for surrounding a charge for products from another company that I did not receive and am unable to make contact with.

  Business Response

  Date: 07/28/2025

  July 28, 2025
  RE: Better Business Bureau Case Number ******** ******* ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank, N.A. attempted to contact ******* ******** on July *******, and July *******, via
  telephone and email to discuss our research of their complaint and we have not received a
  response. *** welcomes the opportunity to discuss the clients concerns and have provided the client
  with our direct contact information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex-husband and I have our home loan thru PNC bank. When we got a divorce I was awarded the house in the divorce. I have sent them all the proper paperwork and requested a payoff statement the first of May. They mailed it out and it took 28 days to get to me. The payoff statement was only good for 30 days. So I requested another on payoff statement on June 2nd ************************************* fax this one so that I would receive it in a timely manner so that I can proceed with getting the home loan payed off in my ex-husbands name and get it the home in my name. I was told that would be fine and it was taken care of they were going to fax the payoff statement to the loan officer handling my loan for the house. They never received any such fax. I called back on June 9th and was told that I was misinformed that they could not fax the information that the only way that it could be sent is thru the mail. They told me they would mail a new payoff statement. I called back on June 12th and was told it had been mailed out on the 6th. I called back on the 16th and was informed that the information I was given was wrong again that no such payoff had been mailed out but I could request one and they would get it sent out. I requested a payoff statement be dated for 60 days since it was expired by the time I received the previous statement. I was told by a supervisor that it would not be a problem and it would be mailed out by the end of the week and I was guaranteed to receive it by July 9th. I never received any such payoff statement. I called back on July 10th and was told no payoff statement had been mailed then. That I could request one. This has been going on for 3 months. I call and request it and it never gets mailed out. I requested it be faxed or emailed and I am told they can not do that. That they can only mail it but they never mail it either. I have been waiting 3 months for a payoff statement I can use to get this taken care of

  Business Response

  Date: 07/28/2025

  July 28, 2025
  RE: Better Business Bureau Case Number ******** ******* *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 22, 2025, we addressed this issue directly with the client by phone. To protect our client's privacy,
  we cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** sent a promotion to open a virtual wallet checking account among other banks. The promotion was $5000 deposited in 60 days and I will receive $400. That $5000 was deposited and their end of the bargain was not held up. I am not the only case and i was wary but decided to go for the promotion anyway. You can see the proof in my statements I have deposited the funds. They are trying to tell me I did not sign up for the promotion and began charging me $25 a month.

  Business Response

  Date: 08/01/2025

  August 1, 2025
  RE: Better Business Bureau Case Number ******** ******** ******
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On July 22, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** ******
  Executive Client Relations
  PNC Reference Number: ************

  Customer Answer

  Date: 08/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  They have paid the $400 as initially agreed.

  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken over phone by BBB representative BA Consumer states he did a large transfer of funds on July 11, 2025. He paid a credit card debt of $23,501.90 but the 90 cents was left off. There is no record the payment was sent to ****. *** was supposed to provide a receipt for this transaction. He never received a receipt. He has called *** several times and he has been disrespected, taunted, and hung up on. He was on the phone with PNC for almost 2 hours on 7/16. He was supposed to be on 3-way call and he was hung up on. He has been told they do not have a record of the transaction. The *** machine took his card on 7/12/2025. He was not able to withdraw any money and the receipt says transaction was incomplete. He is going to close his *** account next week.

  Business Response

  Date: 07/21/2025

  July 21, 2025
  RE: Better Business Bureau Case Number ******** ****** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 18, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2025, ***** ******** the son of my late husband, ****** Freddie ******** presented a Power of Attorney (***) at PNC Bank for ******* personal accounts only.On June 10, 2025, ****** passed away. Under North Carolina law, any *** terminates immediately upon death.On June 18, 2025, a deposit was made to our joint checking account. When I attempted to withdraw funds, I was told the account was blocked and was instructed to bring in a death certificate.Despite being on legal notice of Lamonts death and despite the *** not applying to our joint account, on June 25, 2025, *** allowed ***** ******* to use the expired *** to withdraw $2,173, draining the account.I have contacted ******* from PNC Executive Client Relations *************) multiple times. She confirmed an incident report was opened but:*** has not reimbursed my funds *** has not provided provisional credit as required under Regulation E PNC has not given me any written explanation and is now ignoring my calls This violated North Carolina law, FDIC Regulation 12 C.F.R. *****, Regulation E, and PNCs own deposit agreement (which states a *** only applies to the appointing depositors interest unless both joint owners give written consent).I am requesting:Immediate reimbursement of $2,173 Permanent removal of ***** ******* from any account access A formal written explanation of how this was allowed Confirmation that PNC will correct procedures to prevent misuse of ***s on joint accounts I have also filed complaints with the **** (ID: ***************** FDIC (Ref: ********), and the ****

  Business Response

  Date: 07/21/2025

  July 21, 2025
  RE: Better Business Bureau Case Number ******** ****** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on July 17, 2025, and will continue working directly with our client
  to address the matter promptly. A final formal written response will be provided to our client no later than
  August 7, 2025. To protect our clients privacy, we cannot share further information concerning the details
  of our response. However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  I have reviewed the response provided by the business regarding complaint ID ******** and have determined that it does not resolve my concerns. For your reference, the details of my review appear below:

  Dear Better Business Bureau,
  
  Thank you for your correspondence regarding my complaint against PNC Bank, National Association (PNC), Case Number 23608496.
  
  While I appreciate that **** Executive Client Relations team is actively working on my case and that ******** G contacted me on July 17, 2025, I feel compelled to provide additional context regarding the severity and ongoing nature of the issue.
  
  This matter concerns the checking account held solely in the name of my late husband, ****** ******* *******, account ending in 8082. I recently obtained a bank statement showing that his son, ***** *******, deposited $2,173 into this account on June 25, 2025, the exact amount unlawfully withdrawn from our joint checking account ending in 2449.
  
  Despite notifying PNC Bank on June 18, 2025, of my husbands passing and providing a certified death certificate, PNC failed to freeze or close the personal account. As a result, ***** continued to use the debit card linked to this account for multiple unauthorized transactions through July 17, 2025.
  
  ******* from Executive Client Services informed me that the bank was investigating and attempting to recover the funds, which all the while had remained under **** control. However, no effective measures were taken to stop further misuse or secure the accounts, demonstrating gross negligence and a systemic failure to protect the customers assets.
  
  Furthermore, ***** used an expired Power of Attorney, which should never have applied to our joint account, to unlawfully withdraw funds.
  
  I have now waited nearly six weeks without reimbursement, provisional credit, or meaningful updates. This ongoing inaction has caused significant financial loss and emotional distress.
  
  I demand:
  
  - Immediate reimbursement of the $2,173 withdrawn via an expired Power of Attorney that was never valid for our joint account.
  
  - Written confirmation that account 8082 is fully secured, closed, and protected against further misuse.
  
  - A detailed explanation of how PNC allowed this prolonged misuse despite clear notification.
  
  If this matter is not resolved promptly, I will escalate by pursuing all available legal and regulatory remedies, including filing criminal charges and retaining legal counsel.
  
  I trust the BBB will consider this serious situation carefully and hold PNC accountable for their failures.
  
  Thank you for your attention.
  
  Sincerely,
  ****** D. *******
  

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against PNC Bank and its mortgage loan officer, ***** ******** (NMLS #******), for allowing a materially flawed home appraisal to be used in a mortgage transaction involving my property, which I was selling. The appraisal significantly undervalued my home by at least $20,500 despite comparable sales in the area clearly supporting a higher value.The appraiser used unsupported adjustments and tax-assessed land values (not market-based comparables) to reduce the valuation. All of the comparable sales used in the report were higher than the appraised value, and even the appraiser acknowledged that no lower-value comps existed to justify the outcome. Despite these clear red flags, Mr. ******** failed to challenge the report, escalate the issue, or act in good faith to ensure an accurate valuation of the *********** a result, the transaction was influenced by a manipulated valuation, costing me substantial equity in the sale and raising serious questions about the integrity of the lending process. I am requesting investigation, accountability, and correction for the financial harm caused.

  Business Response

  Date: 07/23/2025

  July 23, 2025
  RE: Better Business Bureau Case Number ******** ******* ********
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. A final formal written response will be provided to our client no later than September 17,
  2025. To protect our client's privacy, we cannot share further information concerning the details of our
  response. However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June ***************************************************** full. july 8, 2015 i called *** to inquire about the deed and was informed that the loan however still had a late fee balance which resulted in a lien being placed on my home, remind you it states loan paid in full no statement received from the bank of a remaining balance and was offered a ***** credit. im am asking that the late fee balance be zero out.

  Business Response

  Date: 07/30/2025

  July 30, 2025
  

  RE: Better Business Bureau Case Number ******** **** ******
  

  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On July 29, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225196094896

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PNC Bank due to their outright financial abuse, negligence, and total disregard for my basic rights as a customer. On July 1st, 2025, an ACH deposit of $11,000 was sent to my account. Without any valid justification, *** froze my account, placed an unexplained hold on my funds, and effectively blocked me from accessing MY OWN MONEY.Despite following every instructioncalling their so-called fraud department, visiting a physical branch, and attempting to speak with executive client relationsPNC has done NOTHING to resolve this issue. They have deliberately left me without a single cent to my name. I have been unable to pay my rent, unable to buy food, unable to fuel my car, and have endured days of complete financial devastation, all while *** refuses to communicate or provide any clear explanation.This is not customer serviceit is outright ******************** oppression. There is no fraud here. This is my lawfully deposited money and *** is holding it hostage, causing me severe financial hardship. I demand immediate access to my funds and immediate removal of the unjustified account restrictions.I expect the BBB to hold *** accountable for this outrageous and harmful behavior. I will not stop until I receive justice and access to what rightfully belongs to me.

  Business Response

  Date: 07/15/2025

  July 15, 2025
  RE: Better Business Bureau Case Number ******** ******* B *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on July 11, 2025, and will continue working directly with our client
  to address the matter promptly. A final formal written response will be provided to our client no later than
  July 30, 2025. To protect our clients privacy, we cannot share further information concerning the details
  of our response. However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Despite **** response, this issue is far from resolved. Yesterday, I received an email from ****** ******* stating that a resolution had been obtained and she would like to discuss it with me. I immediately attempted to call her, left a voicemail, and even followed up with an emailyet again, no response. This has been the ongoing pattern: *** claims they are handling the matter, but in reality, I am met with silence and neglect.
  The hold on my account continues to cause severe financial hardship. I cannot access my own money to pay for rent, basic needs, or even transportation. This treatment is completely unacceptable. **** poor communication and disregard for my situation have only added to the distress I am experiencing.
  I will not consider this matter resolved until I receive direct, timely communication, my funds are fully accessible, and this unnecessary hardship is ended. I urge the BBB to continue assisting me in getting this properly addressed.
  
  Regards,
  
  ******* ********

  Business Response

  Date: 07/16/2025

  July 16, 2025
  RE: Better Business Bureau Case Number ******** ******* ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 15, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have reviewed PNC Banks response regarding this complaint and I am rejecting it in the strongest terms possible. As the account holder, I find it outrageous and deeply insulting that after weeks of ignoring me, refusing to return my calls, and leaving me in the dark, PNCs so-called resolution is to simply return the funds to the sender and close my account as if that justifies the financial suffering and mental distress I have been put through.
  PNCs behavior has been disgraceful. I was completely locked out of my account with no access to my money. I was forced into extreme financial hardship unable to pay my rent, cover daily expenses, or even put gas in my car. I experienced humiliation, anxiety, and total helplessness while PNC strung me along with false promises of follow-up calls and updates that never came.
  I called and left messages for Executive Client Relations, including ***** ******* and ****** *******, who both repeatedly failed to respond. I was treated like a criminal for no reason, despite these funds being legitimate and the transaction clearly explained.
  To have PNC now arrogantly declare that simply returning the funds is the end of the matter shows a total lack of respect, professionalism, and accountability. This is not resolution this is *** trying to bury their mistreatment of me without consequence.
  I reject this outcome completely and I will continue fighting for accountability. I will escalate this to every regulator possible and make sure **** disgraceful treatment of its customers is known.
   
  Regards,
  
  ******* ********