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Business Profile

Bank

PNC Financial Services Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,934 total complaints in the last 3 years.
    • 537 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am needing assistance with my PNC Credit card. I call many, many time to get assistance on the balance owed. Apparently no one can assist me with setteling my account. I called and spoke with many departments i.e ***************** collection and other departments who could not help!I was transfered over 5 time and no one can assist. Here is the deal. The balance due is less than $1500.00. And I am willing to pay $750. Please have someone who can complete this action. I need someone to call me to discuss this issue. Otherwise, don't contact me.

      Business Response

      Date: 05/01/2025

      May 1, 2025
      RE: Better Business Bureau Case Number ******** **** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On May 1, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
      we cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 05/02/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been banking with *** for two years and have had several issues with having access to the money in my account. This causes problems with daily living and my ability to pay bills. When I deposit cash, I do not have immediate access to it. When I make purchases with my debit card, they are declined even when I have funds available. It takes longer than the amount of days listed in the contract to update account amounts. They are using my expired ID for identification on my account instead of allowing me to update it, which causes problems when I go inside of a branch to make transactions.

      Business Response

      Date: 04/28/2025

      April 28, 2025
      RE: Better Business Bureau Case Number ******** *************
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank attempted to contact our client on April 21, and 25, 2025, via phone and email, to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im trying to close my escrow account with my ********************** company PNC Bank, with the knowledge that I will be responsible for my property taxes and insurance payments. PNC Bank is charging me an escrow account closure fee of $630.12. None of our closing disclosure documents from the loan state this fee would be charged. PNC Bank continues to tell me but fails to provide any documentation that this fee was previously disclosed. They have mailed and discussed with me over the phone the same documents I have without this fee disclosure. The back and forth between me and them has been going on for over 2 months without resolution. I would like for *** to provide proof of the previous fee disclosure or cancellation of my escrow account without the fee.

      Business Response

      Date: 04/22/2025

      April 22, 2025

      RE: Better Business Bureau Case Number ******** ***** ********

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On April 21, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225111578057

      Customer Answer

      Date: 04/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Regards,

      ***** ********

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank charged unnecessary fees on my bank account on total of $72. There were 2 transactions on my account that came through for payment. *** gives you a certain amount of time to deposit money in your account to avoid them changing you a fee. The *** Mobile Banking App tells you how much time you have to make the deposit before a fee is charged or your transaction is returned unpaid. I had 2 transactions with 27 hours or extra time still to make the deposit I to my account. I made the deposit withing the time frame and I logged back into my account to mark my transactions pay ; However, the transactions were already marked pay and I was unable to review the transactions to alert the system that the deposit had been made, so the extra time ran out, and I was charged 2 fees even though I made the deposit within the alotted time frame. Typically transactions are marked return and when you log into your account after making a deposit you change the decision to pay, review and submit the action.(this alerts the system know you made the deposit withing the proper time frame and offsets any fees). But this time, my transactions were already marked pay, and so there was no way for me to go in a review and choose "pay now" to alert the system that the deposit was made in the alotted time frame to offset the fees. And because of this I incurred 2 fees. I called the bank to explain my situation with no resolve. I understand how the extra time works. The only difference this time was that the bank went ahead and marked my 2 transactions pay for me which caused a lapse in time due to not being able to review the decision on my account after making my deposit within the alotted time frame; and because of that I incurred 2 unnecessary fees totaling $72. The bank refused to refund me those 2 fees. The bank took money from me unnecessarily. The app doesnt allow screenshots, so I was unable to screenshot the screen to show date and time of the transactions with the extra time.

      Business Response

      Date: 04/22/2025

      April 22, 2025

      RE: Better Business Bureau Case Number ******** ****** *******

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.

      On April 21, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.

      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.

      Sincerely,

      ****** *.
      Executive Client Relations

      PNC Reference Number 225111578649

      Customer Answer

      Date: 04/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a application with PNC Bank for a mortgage loan on a property, upon the application being sent to underwriter it was denied due to my credit. I understand sometimes theres confusion sometimes between policy and law but this here is clearly a federal violation in accordance to 15 *** 1611. Im giving full faith in credit in pursuance to 18 *** 8, *************** Act Sec ************************************************************************************************************************** accordance to 12 *** 1431, Credit Reporters are private companies who illegal obtain personal information and sell to legitimate business for there needs neither of these private companies credit reporters or bank have any authority over decision making on my money it is unlawful. *************** Act states with this application the bank will be accredited the amount applied for therefore how could I be denied if my application is what created the money by law. Where is the funds issued by the process of my application this is all the mystery hoping I can seek remedy or civil suit will be filed in ****************************.

      Business Response

      Date: 04/23/2025

      April 23, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact ******* ****** on April 17 and 22, 2025, via phone and email, to
      discuss our research of their complaint and we have not received a response. *** welcomes the
      opportunity to discuss the customers concerns and have provided the customer with our direct contact
      information. We will work directly with our customer if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number: ************

    • Initial Complaint

      Date:04/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from *** Collections about my charged-off card. I asked about settlement options and was placed on hold, and the *** never returned. I reached out via chat and was transferred from one agent to another and placed on hold for nearly 20 minutes to no avail. I informed them at least twice that "I'm reaching out to settle my charged-off credit card." The ***s put me on hold to review my message and again to review my account, but only to return, saying that they can not help me. I should not have been on hold for 20 minutes just to be told they can't help me, especially when my reason for reaching out was stated at the very beginning of each connection. Also, near the first or second of April, I asked for the charge-off to be removed if I made up the late payments and continued my payment plan, and was told no.

      Business Response

      Date: 04/23/2025

      April 23, 2025
      RE: Better Business Bureau Case Number ******** ********* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On April 16, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is full of *** You messed on my autopay method and now got me messed up! I paid off the balance now for my credit card! You owe me a refund for the late fee, the *FINANCE CHARGE* PREV CYCLE PURCHASES charge, and the 4% cashback I would've gotten if I was able to use my credit card card at the gas station earlier today! And any other fee that incurred on my account---you will pay it back to me or else I will take the appropriate legal action! Disgusting animals run this place!

      Business Response

      Date: 04/17/2025

      April 17, 2025
      RE: Better Business Bureau Case Number ******** ********* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. A final formal written response will be provided to our client no later than June 11, 2025.
      To protect our client's privacy, we cannot share further information concerning the details of our response.
      However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I performed random audit of my business account with *** ending in 3571 and discovered *** charges I did not authorize or know of in the amount of $5562.41 posted 11/18/2024, I immediately reported this to my *** account agent who reversed it. On 11/25/2024 the same transaction was reattempted which PNC bank blocked. This led me to further review my account, and discovered prior fraudulent *** debits: on 10/10/2024 an *** Debit of $4199.50 cust ID: ************** TO LIBERTY MUTUAL COMP ID ********** SEC: WITH A CUSTOMER named ********* ******* a name/person I have never known,on 4/10/2024 for $3677.5 , 4/16/24 for $3704.50, 9/17/2024 $154.44, 10/16/2024 for $7434.00 and 06/18/24 for $1392.18. Total $20, ******. I notified my banker ***** *. I called liberty mutual and progressive insurances on 2/27/25 @ 10:23am ******* with progressive provided me with information after ascertaining transaction was not in my name or company and told me to ask my bank to reach out to **** ****** *****, request a late *** in writing with *** investigative **** fax **************, & gave email **************************************** I relayed this to Ms. ***** *. my banker with PNC. *** advised me to open their pinacle *** system which was a secure way of running payroll via *** amongst other benefits stated by Ms ***** *., who upon this report advised I obtain further protection for my accounts for a fee!. I have since requested a new account to be opened and stopped transaction with the previous while this is being resolved. I was told by *** that the *** debits must have been made by "some one who has my routing number and account number". If this was true then everyone, who writes a check should have great trepidations as every check has routing number and account number. *** spoke with me and sent me a letter ref only $7434. I am requesting a full credit in the amount of $20,****** plus any further amounts that may be found as I go through audit of my accounts with PNC.

      Business Response

      Date: 04/16/2025

      April 16, 2025

      RE: Better Business Bureau Case Number ******** ***** ****

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced
      customer. We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.

      Our valued customer brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our customers
      experience is a top priority. We contacted the customer on April 15, 2025, and will continue working
      directly with our customer to address the matter promptly. A final formal written response will be provided
      to our?customer no later than June 13, 2025. To protect our customer's privacy, we cannot share further
      information concerning the details of our response. However, our customer may use their discretion in
      sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.

      Sincerely,

      ****** M
      Executive Client Relations

      PNC REFERENCE Number 225105384405

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been treated very unfairly by the bank despite the fact that I have investment account, CD accounts, bank and savings account; based on misinformation they have been provided. I tried to show proof which I did of this misinformation to correct things and despite the fact that I HAVE NEVER ONCE MISSED ANY PAYMENT WITH THE BANK LOAN I HAVE. PLUS MY INVESTMENTS. THEY ARE TELLING ME NONSENSE THAT THEY DOTN THINK I CAN PAY IT BACK WHICH THEY HAVE NO PROOF OF AND HAVE CLOSED MY CREDIT CARD ACCOUNT AND SUCH BASED ON MISINFORMATION FROM CREDIT BUREAU THAT I HAVE SENT THEM PROOF AND THAT HAS BEEN CORRECTED. THEY ARE TREATING ME IN A DISCRIMINATORY MANNER I FEEL. AND IF THEY ARE SO CONCERNED ABOUT THE **** THAT I CANT PAY THINGS BACK THEY SHOULD OFFER ME ADJUSTMENTS OR REPAYMENT PLANS BUT NOTHING. THEY ARE MAKING THIS STUFF UP IN THEIR HEADS. EVEN WHENMY CREDIT WAS EXCELLENT THINGS WERE THE SAME WAY WHICH PROVES THAT IT IS DISCRIMINATORY IN NATURE FOR SOME REASON DUE TO PAST COMPLAINTS I MADE WITH THE BANK. I WOULD LIKE ADJUSTMENTS AND ACCOMODATIONS.

      Business Response

      Date: 04/23/2025

      April 23, 2025

      RE: Better Business Bureau Case Number ******** ******* *****

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On April 23, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225105380014

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to close my account with this bank on THREE separate occasions as they are fraudulent and unprofessional as thousands of others are stating here. I withdrew all money and called in and was assured my account was closed. I continued to receive statements so I called again two months later, the first representative intentionally hung up on me and did not call back. The second one was unnecessarily rude as I explained that I had attempted to close this account for months and was frustrated that it was still open. I asked her to close them AND verify that it had been done and that I would no longer be associated with ***. She verified with attitude and tried to rush me off the phone. Her second task was to assure that funds that had been sent to *** through a business transaction would be sent to me via mail. I asked if the funds could just be returned to the payment processor so they could reissue the payout to my current bank and she said no and that it would be sent within 30 days. That was over two months ago, no money. And then I received another statement today indicating that an account is STILL OPEN. This is NOT okay and I am tired of dealing with this bank!

      Business Response

      Date: 04/25/2025

      April 25, 2025
      RE: Better Business Bureau Case Number ******** ****** Steadmanoladipo
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact ****** Steadmanoladipo on April *****, and 24, 2025 via phone to
      discuss our research of their complaint and we have not received a response. *** welcomes the
      opportunity to discuss the customers concerns and have provided the customer with our direct contact
      information. We will work directly with our customer if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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