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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,865 total complaints in the last 3 years.
    • 532 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit card with PNC ending in 3318 Their bill pay system doesn't allow you to pay on due date. So I rely on estatements to get a bill and make a ********** did not happen for my payment due in early July. I checked PNC manually and saw an overdue balance with a $25 late fee - it was paid on July 7th I was told via ******** messenger that it would be remedied once a statement was generated.I followed up on July 11th and was told I was not eligible and told inaccuracies about bill pay. I am looking for refund of late fee.

      Business Response

      Date: 07/22/2025

      July 22, 2025
      RE: Better Business Bureau Case Number ******** ****** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      *** attempted to contact the client on July 15 and 17, 2025, via phone, to discuss our research of their
      complaint and we have not received a response. *** welcomes the opportunity to discuss the clients
      concerns and have provided the client with our direct contact information. We will work directly with our
      client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On, or about April 16th, I visited this location to settle a bill for a safe deposit box. I worked with a young man named ****** ******. At the end of the visit, he collected a photo copy of my mother's death certificate and I paid $84 with the cashier to pay the balance owed on the safe deposit box opened by my mother several years ago. The reason for my complaint is that *** is denying that any payment was made toward the safe deposit box. I received a notice in the mail that another $84 payment was due along with a $10 late fee. On May 7th, I was contacted by ******* ******** (she is no longer employed with ***) about the same safe deposit box. She asked me to give her a call. but did not give me any further information as to why she needed me to contact her. I explained to her I paid $84 at the **************** branch and asked if there was an issue. She followed up with another email asking for more details about the payment and I referred her to ****** ******. She confirmed that she was working with him on the issue and was able to find the transaction on 9 May and confirmed the balance was paid on April 16th. I have been in communication with another associate at the ********** location and she continues to say that they are no able to locate the transaction in any of their systems and the balance on the deposit box still stands. I have email communication from ******* ******** stating the bill has been paid.

      Business Response

      Date: 07/21/2025

      July 21, 2025
      RE: Better Business Bureau Case Number ******** **** *******
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July 15, 2025, we addressed this issue directly with the client by telephone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number: ************

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PNC Bank refuses to provide clear title for car paid off on September 1, 2017. My brother, ****** ***** and I purchased 2016 Jeep Cherokee on July 5, 2017, from Napleton's Mid River Maserati dealership. It was financed through PNC Bank. ****** registered the vehicle in ********, where he was living at the time. When he moved to ********, he was not able to register the car here because he did not have a title and the public records still show a lien. Illinois a title hold state concerning vehicle liens. *** refuses to even acknowledge the lien. We have contacted them several times without success. We want the title to the Jeep, without any lien.

      Business Response

      Date: 07/16/2025

      July 16, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We made contact with the client on July 9, 2025. A final formal written response will be
      provided to our client no later than September 4, 2025. To protect our clients privacy, we cannot share
      further information concerning the details of our response. However, our client may use their discretion in
      sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My auto loan has been paid off for over a year and *** has failed to provide me with legal title to my vehicle despite multiple attempts to acquire it. *** does not dispute these fact in my calls with them.

      Business Response

      Date: 07/16/2025

      July 16, 2025
      RE: Better Business Bureau Case Number ******** ***** *****
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July 9, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number: ************

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This month, I reviewed my credit report and discovered two accounts reported by ******************** that I do not recognize or believe I ever authorized. The details of the accounts are as follows:A revolving loan account with ********************, account number ************, opened on March 7, 2018, with a balance of $2,967.An installment loan account with ********************, account number ****************, opened on May 23, 2019, with a balance of $33,474.These accounts are not mine and may be the result of identity theft. I respectfully request a complete investigation and prompt removal of these fraudulent accounts from my credit profile.

      Business Response

      Date: 07/28/2025

      July 28, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our client brought this matter to our attention through another channel, and a member of the Executive
      Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
      our client by September 2, 2025. Our clients experience is top priority. We attempted to contact our client
      on July 9, and 15, 2025, to address the matter promptly. To protect our clients privacy, we cannot share
      further information concerning the details of our response. However, our client may use their discretion in
      sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone use my credit card account number to still all my money from my account, the bank ******************** is given me a hard time and the run around about putting my money back in my account

      Business Response

      Date: 07/24/2025

      July 24,2025
      RE: Better Business Bureau Case Number ******** **** *******
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July ******, we addressed this issue directly with the client by telephone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number:225189756930

      Customer Answer

      Date: 07/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *******

    • Initial Complaint

      Date:07/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pnc bank employee signed me up for premier money market account for 3.25% for one year. All interest payments have been short. I contacted customer service two times and was given no viable response than today was hung up on. Pnc owes me mone. Sincerely ***** ******* y

      Business Response

      Date: 07/09/2025

      July 9, 2025

      RE: Better Business Bureau Case Number ******** ***** *******

      Dear Better Business Bureau (BBB),

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July 8, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      ***** *******.
      Executive Client Relations

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to cash a *** check at *** was told the checks are too large but if I opened an account the funds would clear a lot sooner 2 business days to be exact. I called them again on the way home and was told the funds would clear the next day. Now Im being told it will be a business week before it clears. If that was the case I would have never opened an account with ***. Lack of information given and was never told there was a possibility it would be held longer.

      Business Response

      Date: 07/14/2025

      July 11, 2025
      RE: Better Business Bureau Case Number ******** *********** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We attempted to contact the client on July 3, 2025 and July 11, 2025, and will continue
      working directly with our client to address the matter promptly. A final formal written response will be
      provided to our client no later than August 29, 2025. To protect our clients privacy, we cannot share
      further information concerning the details of our response. However, our client may use their discretion in
      sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a hotel through the *** Points Travel portal using my *** credit card reward points. The confirmation email I received explicitly stated:Before Tuesday, Aug 19th, 2025 at 11:59pm local hotel time (in ******), you may cancel your reservation for a full refund.There was no mention of any cancellation fee in that policy, in the checkout process, or in the booking terms and conditions presented to me at the time. After I booked, I contacted the *** Travel Call Center (managed by *******************************) to inquire about cancellation. They informed me I would be charged a $15 cancellation fee, even though I was canceling within the fully refundable window.I reviewed the terms and conditions provided on their website, and the only mention of a $15 hotel fee is tied specifically to phone bookings, which does not apply to my case (I booked online). There is no language allowing Aspire or *** to charge an administrative cancellation fee on refundable hotel bookings unless it is disclosed upfront which it was not.I believe this constitutes a deceptive or unfair practice, as I was not given accurate information at the time of purchase, and a fee is now being imposed contrary to the written policy. I have attempted to resolve this through **** customer support but have been told the $15 fee will still be deducted.I am requesting that Aspire and/or *** waive the $15 cancellation fee and process a full refund as clearly promised in the confirmation policy.

      Business Response

      Date: 07/24/2025

      July 24, 2025
      RE: Better Business Bureau Case Number ******** **** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July 22, 2025, we addressed this issue directly with the client by phone. To protect our client's privacy,
      we cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 07/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *******

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** turned off my automatic payments are not sending me statements and charging late fees. My card was paid off I made a small payment on the account only to keep the card open. The autopay should have taken care of the payments however they did not. I called in 4 times to rectify the situation and they lied to me saying already gave you a credit for the late fee 3 times my card was paid off. I made one $30 charge and they turned off all of my statements told me they corrected the issue with my statements and credited me the late fee. They did not do any of those things. Pnc deliberately stopped sending me statements with the intent to set me up so they could charge another fee on my account since they werent collecting interest on my card since It was paid off.i honestly believe they are co conspiring with ******* and other companies to set me up. This has started to happen to me since Ive been working at *******

      Business Response

      Date: 07/16/2025

      July 16, 2025
      RE: Better Business Bureau Case Number ******** ***** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July 11, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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