Business Profile
Internet Providers
Comcast CorporationHeadquarters
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Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27,975 total complaints in the last 3 years.
- 9,057 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 23rd 2024 I contacted Comcast business to disconnect the service. On that same day I had ******* turned on at my business. Comcast is telling me I am still active and I owe them over $800. They say I did not sign a DocuSign email that I never received and was not even made aware of. I have the original email return from my conversation when I had the service shut off. They are telling me there is no shut off and I am still being billed. This is not right. I talked to a fellow named ***** last week and he admitted the email was never sent. Now the women I am talking to today are telling me yes it is and was sent. I have all of my emails I printed everything and there is no DocuSign email from Comcast. I had nothing but problems with their internet and is the reason why I got rid of them and now I can't even get rid of them when I want to and they're telling me I owe them more money that I just don't have. I cannot afford to pay to providersBusiness Response
Date: 07/12/2024
July 12, 2024
BBB of ******************* & ********************
************************************************************************************************************************************
Re: *******************************
*****************************
**********, ** 15237
Case Number: 21894336
Date of Notice: June 24, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *********************************** on behalf of, Honor Auto Equipment Repair.
Our records indicate on May 23, 2024, ******************** contacted Comcast to start the process of disconnecting his service. On that same day, a voluntary disconnect request form was sent to Mr. ********* email address on file. However, there is no record of the signed form received from ******************** at that time. On June 19, 2024, ******************* was advised that he would need to sign and return the voluntary disconnect request before we can proceed with the disconnection of service. On June 19, 2024, the form was resent to his email address on file.
On June 25, 2024, ******************** signed the voluntary disconnect request form. The 30-day notice of disconnection was waived as a courtesy and the account was disconnected effective June 25, 2024. Mr. ********* request to have billing stopped as of May 23, 2024, has been respectfully denied as a signed authorization form was not received at that time.
On June 25, 2024, ******************** was advised that his final statement dated June 25,2024, will reflect prorated service charges and a balance owed. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
Faith B.
Executive Customer RelationsCustomer Answer
Date: 07/17/2024
Their answer was definitely not to my satisfaction. But evidently in the fine print, which nobody ever reads because there are just too many pages. Pages not to protect the consumer but geared towards benefiting the provider. I am legally stuck for what I owe. This should be against the law this is a terrible practice. Thank you for your timeInitial Complaint
Date:06/24/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had Xfinity cable service with internet for roughly 2 years, and Xfinity is owned by Comcast as I found online. I had been having trouble with my cable service for weeks by early June 2024, so I contacted Xfinity which is always a huge headache. They wasted my time repeatedly by making me contact them to get what I pay for, after what I pay for doesn't work well, and their customer service is horrible. I wrote in on June 5 using their chat system, and they offered me a $20 credit for their poor service; but then they "hung up" on me repeatedly after I told them that I was going to regulators, so now they retaliated against me (in 2 ways by taking away the $20 credit and hanging up on me) too but in this same chat they also placated me which is a form of lying. I have 18 channels that are my "favorites", with only about half of those being watched regularly; months ago Xfinity dropped Bally Sports (which I watched) after a spat, so one of my favorite channels is now missing because they maybe don't treat others well either. But, the main channel I was watching ***** when I had this issue in June froze repeatedly which made it un-watchable, and these guys offer me $20 for this lack of service I paid for and my time and aggravation? Since Xfinity won't hold themselves accountable, I wasted tons of time trying to find some regulator to call to complain to, because someone somewhere apparently made Xfinity a monopoly in my area and I'm not happy about it; I shouldn't be stuck with these guys that rip me off and provide poor service (less than what I pay for).Business Response
Date: 07/17/2024
July 17,2024
BBB of **************************; ********************
******************************************************************************************************************************************
Re: *******************************
715 Padre Court
***********, CA 93455
Case Number: 21894281
Date of Notice: June 24, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to your office by ***********************************.
Comcast,like all other TV providers, pays negotiated fees to video programming networks and broadcasters to bring their channels and shows to Xfinity TV customers.When a contract expires, we renegotiate with the goal of continuing to carry the channel at a reasonable price. Comcast is committed to providing programming its customers want at the best possible value to them; if a programmer is unwilling to reach a renewal agreement on reasonable terms,Comcast may have no choice other than to remove its channels from the lineup.Comcast does everything it can to prevent this from happening and has reached thousands of agreements without interruption. Customers can learn more about how ******************** works to bring customers great content at the best value it can by visiting www.xfinity.com/HowItWorks.
On April 30, 2024, Comcasts agreement with Diamond ************ (DSG) to carry its regional sports network (RSN) Bally Sports expired. As a result, Comcast is no longer authorized to carry Bally Sports with Xfinity or Comcast Business,including any related programming on Xfinity Stream. Customers affected by this change will receive a reduction in the Regional Sports Network Fee that appears on their monthly billing statement in the coming weeks, and this adjustment was reflected on Mr. ********* June 27, 2024 billing statement.
On July 2, 2024, I spoke with ******************** to discuss his concerns and apologized for any inconvenience that he may have experienced. I advised him of the above information and offered to complete troubleshooting or schedule a technicians visit to address his service concerns, but he declined at that time. I provided my direct contact information to ******************** so he can contact me should he require further assistance.
Should you have any questions or need additional information, please contact me at *************.
Sincerely,
****************
Executive Response TeamInitial Complaint
Date:06/24/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service outage in early hours of June 24, I tried to call Comcast but they wouldn't connect me with agent, seeking restoration of service and 10 dollar credit for my service interruption and inconvenience.Business Response
Date: 07/01/2024
July 1, 2024
BBB of ******************* & ********************
**************************************************************************************************************************************
Re:*********************;
***************************************************
********************
Case Number:21893995
Date of Notice:June 24, 2024
Dear Sir/*****:
This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************* regarding Xfinity service.
On June 25, 2024, a review was completed. Our records show that ************** experienced an outage on June 24, 2024. Our records show that this outage was cause by a defective connector. Services were restored on June 24, 2024, after the defective connector was replaced.
Our records show that ************** experienced a secondary outage on June 25, 2024. Our records show that this outage caused by a signal interruption completed by our maintenance team, during this time a blown fuse was found and replaced, restoring services.
On June 25, 2024. I applied a one-time courtesy credit to ****************** account, which was reflected on his June 25, 2024, billing statement. Later, ************** returned my call and confirmed that this was a satisfactory resolution and that services were working as intended. As of today, the signals are within specification. I apologize for any inconvenience and the overall experience while resolving this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Regards,
****************
Executive Customer RelationsCustomer Answer
Date: 07/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:06/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Comcast/Xfinity deceptive business practices. Price of service doubled this month with no explanation of why.Business Response
Date: 07/08/2024
July 8, 2024
Better Business Bureau
******************************************************************************************
Re: ***************************
************** Court
**********************
Case Number:
Date of Notice: June 24,2024
Dear Sir/*****:
This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by *************************** regarding Xfinity service.
I have made several attempts to contact ********************** via telephone and email to discuss his billing-related concern; unfortunately, my attempts have been unsuccessful.
Our records indicate that on June 22, 2022, ********************** ordered Xfinity internet service and accepted a 24-month promotional offer for the Fast Internet service, effective from June 27, 2022, through June 26, 2024. This rate included a customer-owned gateway credit promotion from June 22, 2022, through June 21, 2024.
At the conclusion of the customer-owned gateway credit promotion on June 22, 2024, and the Fast Internet service promotion on June 27, 2024, standard retail rate applied. This resulted in the increase on Mr. ********** June 22, 2024 billing statement. The rate does include a monthly discount for enrolling in Paperless Billing and Automatic Payments using Mr. ********** credit/debit card.
Details of this promotional rate and discount, including effective dates, can be found in the Regular Monthly Charges section of Mr. ********** monthly billing statements.
In order to address any remaining issues, contact with ********************** is necessary. I apologize for any inconvenience that *** have caused while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
***** ********
Case Manager | Executive Customer RelationsInitial Complaint
Date:06/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im continuing be charged$$27.84 for nothing.Business Response
Date: 07/12/2024
July 12, 2024
BBB of ******************* & ********************
********************************************************************************************************************************************
Re: *****************************
********************, Apartment B
***********, ********
Case Number: 21893791
Date of Notice: June 24, 2024
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ***************************** regarding Xfinity service.
I made several attempts to contact ********************** via telephone and email. Although I was unable to reach **********************, a review was completed on the account. Our records indicate On February 12, 2024, ********************** agreed and made a deposit towards the past-due balance for 12 months.
On June 25, 2024, I contacted our chat department to verify Mr. ********** installment payment balance. ********************** made a payment for the installment plan on February 12, 2024. The payment was reflected on Mr. ********** March 7, 2024, billing statement.
On February 14, 2024, ********************** made a payment to the account, which is also reflected on the March 7, 2024, billing statement. On April 7, 2024, a billing statement was generated. On May 7, 2024, a billing statement was generated and on April 11, 2024, a payment was applied to the account, the new charges were due on May 30, 2024. On June 7, 2024, a billing statement was generated and on June 4, 2024, a payment was applied to the account, the new charges were due on June 30, 2024.
Regarding the installment plan, Mr. ********** monthly charge for services and the agreed-upon installment payment are due monthly. ********************** has a remaining balance due for the requested installment plan over a 12-month period, which can be paid off at any time. When going into an installment plan, Comcast takes the past due balance and allows customers to spread out the past due balance over 3, 6, 9, or 12 months. Mr. ********** new charges from the March 7, 2024, billing statement were not factored in or calculated with the past due balance.
Records reflect ********************** has made four payments towards his installment plan. ********************** has not paid off his installment plan at this time. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
****************
Executive Customer RelationsInitial Complaint
Date:06/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For months my WiFi drops and reconnects through comcast xfinity internet ever 5 to 10 minutes or so. *** contacted them about the issue months ago and then after waiting weeks they canceled my appointment. Then they finally come out last week and change everything and ran tests. I only got 30% usage from my internet according to that test yet Im still being charged full price. They promised to have people come and dig up the line in the yard and they did just show up and after doing absolutely nothing for ************************************************************** working completely. There has to be consequences for charging customers and not fixing the problems of a service. Ive paid hundreds of dollars yet my kids cant use any of their devices to watch cartoons. Its mind blowing. Thank you for your time.Business Response
Date: 07/10/2024
July 10, 2024
BBB of ******************* & ********************
********************************************************************************************************************************************
Re:*************************
******, IN 46526
Case Number:21893352
Date of Notice:June 24, 2024
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
I made several attempts to contact Mr. ************************* via telephone and email, however, my attempts were unsuccessful. In order to resolve this matter, contact with ****************** is necessary. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
****************
Executive Customer RelationsInitial Complaint
Date:06/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint with Xfinity about wi-fi extenders and got a response (Comcast Case # ESL04816257) They said they would send a tech to analyze the problem and ship wi-fi extenders all at no cost to me. Then a bill came for $363.95. I am being charged for the airpods which we explicitly agreed I wouldn't be charged for and the cost of the trouble call which I was never told I would be charged for. Additionally, I've had several chats and phone calls with support regarding getting Xumo boxes. In all of those cases I was told that there would be no charge for those items. Xfinity needs to review the texts transcripts and calls as they will find I was given false information in several instances and subsequent agents confirm that. I have called and emailed the person who was helping with my issue and she has not responded to any of my communications. ************ Xfinity | Executive Customer ***************** ************** Costs I should be refunded:xFi Pods 2nd *** $199.00 Residential Trouble Call $100.00 Shipping Charges $59.90 Taxes on above items $?Business Response
Date: 07/08/2024
July 8, 2024
BBB of ******************* & ********************
**************************************************************************************************************************************
Re:*************************
******************************;
****************
Case Number:21893144
Date of Notice:June 24, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
On July 5, 2024, I spoke with **************** regarding his concerns. Our records indicate the issue was caused by an error when accessing the xfinity.com/xfipods site, as the website was down experiencing a system error. On April 19, 2024, I ordered two xFi pods for ****************, which were delivered April 25, 2024, as confirmed with the tracking number noted. A service-visit was also scheduled for April 26, 2024, to review the potential internet connectivity within Mr. ******* converted home office/garage.
On April 26, 2024, a service technician went to the premises and moved the modem to a better location for connectivity, as well as placed the xFi Pods in an appropriate location. A drop connector and drop ground block were also replaced.
On April 26, 2024, Mr. ****** spoke with an agent who confirmed that his connectivity had improved and was working as intended. As a courtesy, a credit was applied to the account for the cost of one of the new xFi Pods and will reflect on the May 11, 2024 billing statement. On July 5, 2024, I applied additional billing adjustments for the second xFi Pod, the service visit fee, and shipping and handling charges. These billing adjustments will be reflected on the July 11, 2024 billing statement. I apologize for any inconvenience experienced while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
********************
Executive Customer RelationsCustomer Answer
Date: 07/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:06/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
a refund of $391.58 from comcast/xfinity that i had paid and cancelled service and returned equipment and refund was promised within 4 to six weeks and still have not gotten the refund even after contacting them 4 different times and they claimed it was mailed but they keep canceling refund case number and saying it was closed. i want the money that is owed to me.Business Response
Date: 06/27/2024
June 27, 2024
BBB of ******************* & ********************
********************************************************************************************************************************************
Re: ***********************
**************************;
****************
Case Number:21879291
Date of Notice:June 26, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *********************** regarding Xfinity service.
On June 26, 2024, I spoke to ************** regarding his refund concern. Review of the account indicates on May 8, 2024, the account was disconnected with a completion date of May 11, 2024, and a billing stop date of May 9, 2024. Once the disconnection took place a prorated credit applied towards the account. On May 11, 2024, the equipment was removed from the account providing a credit balance owed to **************.
On June 21, 2024, ************** had selected to receive the refund by card number (ending in 5826). I explained to **************, the refund can take 3-5 business days to be refunded. On June 26, 2024, ************** confirmed that he received the refund in question on June 22, 2024. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
************
Executive Customer RelationsInitial Complaint
Date:06/24/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for service and service was never provided. On 4/11 of 2024 Xfinity took out $50 from my account. On 4/29 they took out $155.34. On 5/29 they took out $205.34. Originally Xfinity told me they had Service to my house. When a technician came, he informed Me he was not able to get service to my house. We had a second technician come out and he told us the same thing. Xfinity was then going to drop a new service line. Which they never did after several delays. I canceled the service in early May. I have gone into the Xfinity store at Lennox several times, trying to obtain my refund. I was assured on no less than four occasions that it would happen. As of today no refund. I went into the Lenox store today to follow up on the open ticket that I was Texted and told was closed. The manager informed me that the notes that he had showed I was going to get a $388.69 refund. He could not tell me if it would be credited to my account deposited in my checking account or sent by a check. The amount of $388.69 Is not correct The correct total of refund should be $410.64. As of now still no refundBusiness Response
Date: 07/03/2024
July 3, 2024
BBB of ******************* & ********************
********************************************************************************************************************************************
Re:*******************
****************************************************************************************
Case Number:21892752
Date of Notice:June 24, 2024
Dear Sir/*****:
This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************* regarding Xfinity service.
On June 26, 2024, I spoke with ************** and confirmed on June 7, 2024, the account was disconnected. A prorated credit was applied to the account on June 7, 2024, for services removed, which includes *********** Gigabit Internet, TV Box + Remote, and other charges. The account was never activated, and no services were rendered. As a result, ************** needs to be refunded for all payments made on the account. Our records indicate that a payment was posted on April 9, 2024, which was reflected on the April 9, 2024, billing statement. A payment processed via autopay was posted on April 27, 2024, which was reflected on the May 5, 2024, billing statement. A payment processed via autopay was posted on May 27, 2024, which was reflected on the June 5, 2024, billing statement.
Our records from a credit escalation request advise that a credit was applied on June 20, 2024. However, no credit was applied. A credit balance was refunded back to the last payment method used on June 21, 2024. On June 25, 2024, a one-time credit was applied to the account to complete the refund. The credit will reflect on the July 7, 2024, billing statement. I submitted a refund request for the credit balance on June 26, 2024. ************** was made aware that as per our finance team, they will attempt to refund the credit balance to the last payment method; otherwise, it will be refunded via e-mail notification from *********************************************** ************** requested follow-up via e-mail only, as he will be travelling.
On July 2, 2024, a follow-up e-mail resolution was sent to ************** advising that our records indicate that a refund was released for processing on June 28, 2024. As per our finance escalations team, we will attempt to refund to the last payment method used; otherwise, it will be refunded via e-mail notification from *********************************************** ************** was made aware that he *** receive an e-mail from *********************************************** with instructions on refund options, within seven (7) to ten (10) business days from June 28, 2024. ************** was provided with the direct contact information of our Xfinity Refund Support team at **************** for any assistance or questions on his refund, once he receives the refund notification e-mail. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
Gay R.
Executive Customer RelationsInitial Complaint
Date:06/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have notified Comcast at lease 8 time about all the junk mail 65 to 80 a day that I receiving from there servers. They tell me they fixed the problem the next day I get 50 junk mail. today I received 80. It seems the more I complain the more I get. Please look into this problem. Thank YouBusiness Response
Date: 07/08/2024
July 8, 2024
Attn: Complaint Department
Better Business Bureau
1880 *************************************************************************************************************************************
Re: ******* ****
8905 SE Retreat Drive
Hobe Sound, FL 33455
File Number: 21892371
Date of Notice: June 24, 2024
Dear Sir or Madam:
This letter responds to the above-referenced complaint submitted to the Better Business Bureau by ******* ****.
Comcast takes our responsibility to combat spam seriously and is constantly working to reduce the amount of unwanted and malicious emails that make their way to our customersinboxes. We employ several technologies to reduce spam including, but not limited to reputation services, automated spam filtering, and automated malware filtering. Comcasts postmaster page is available with more information regarding email-related inquiries and frequently asked questions.
Additionally, we provide a **** as spam button and email filters in our webmail platform which allows customers options in managing their mail and reporting spam.
On July 1, 2024,a Comcast ***************** Assurance technician contacted Mr. **** to discuss his concerns. The technician advised Mr. **** of the above information. The technician provided their direct contact information so that Mr. **** can contact them with any further questions or concerns. We apologize for any inconvenience Mr. **** may have experienced while attempting to resolve his concerns.
We trust that this letter provides your office with the information required for the resolution of this matter. Should you have any questions, please feel free to contact us.
Sincerely,
***************** Assurance
************
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