Business Profile
Internet Providers
Comcast CorporationHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Providers.
Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 28,100 total complaints in the last 3 years.
- 9,107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with out internet service since 07/06/2024. Power has been restored but n my community and for some reason I have not had service making it imposible for me to work.Business Response
Date: 07/25/2024
July 25, 2024
BBB of ******************* & ********************
*******************************************************************************************************************************************************
Re: ************************************
**********************
******, ***** 777346
Case Number: 22022124
Date of Notice: July 22, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau, by ************************************,regarding Xfinity service.
Comcast is aware of the continuing impacts of Hurricane *****, in the *******, ***** area and the safety of the residents and our employees is our number one priority.
I contacted ******************************* on July 22, 2024; to discuss his concerns and apologize for any inconvenience or frustration he experienced, while attempting to resolve this matter.
On July 23, 2024, a maintenance team visited *************************** location and corrected the service issue by repairing a fiber line. On July 24, 2024, I communicated with ****************************** via email and confirmed services were working normally. I explained to ******************************* that a credit of $64.56 was applied to the account on July 22, 2024, for the service issue. The credit will reflect on the August 15, 2024, billing statement.
I apologized for any inconvenience that *** have been caused, while attempting to resolve this matter. I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ************.
Sincerely,
******************
Xfinity Executive Customer RelationsInitial Complaint
Date:07/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our internet has been out since July 8th 2024 as a result of Hurricane *****. We have been promised restoration on at least 6 different occasions and now we are not even receiving updates. There are no Xfinity trucks anywhere in our neighborhood working to restore internet service! The electricity was restored since July 10th.Business Response
Date: 08/05/2024
August 5, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re: *************************
**********************
*******, ********
Case Number: 22022120
Date of Notice: July 22, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
Ms. ********* area was impacted by Hurricane ***** that resulted in the interruption of communications and utility services for thousands of customers. The node servicing Ms. ********* area was without electricity until July 21, 2024, when electricity was restored by the local utility company. Once electricity was restored, our technicians restored Xfinity service on July 21,2024. On July 22, 2024, I spoke with ******************** and confirmed services were restored.
On July 22, 2024, a credit was applied loss of service. This credit will reflect on the August 21, 2024, billing statement. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *************.
Sincerely,
****************
Executive Customer RelationsInitial Complaint
Date:07/21/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The internet in my area has been out since Thursday (7/18). I have tried multiple times to contact Xfinity to find out what the problem is and when service will be restored. All I want is information.Business Response
Date: 07/29/2024
July 29, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re:*************************
***********************
********************
Case Number:22022109
Date of Notice:July 22, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
****************** area was impacted by a powerful storm that resulted in the interruption of communications and utility services for thousands of customers. In ****************** neighborhood we successfully repaired damage to our infrastructure and plant. Records indicate the outage began on July 8, 2024, and all repairs were completed on July 23, 2024. I made several attempts to contact **************** via telephone and email, however my attempts were unsuccessful. If **************** requires further assistance, he *** contact us at Xfinity.com or 1-800-Xfinity.
Further records indicate that on July 22, 2024, a representative spoke with **************** and scheduled a disconnection of service effective July 22, 2024, as requested. The account was disconnected on July 26, 2024, with a billing stop date of July 22, 2024. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Regards,
****************
Elite Customer ExperienceInitial Complaint
Date:07/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Xfinity services have been interrupted by Hurricane ***** only July 8th and it is now July 21st and no service has been restored, no updates have been given and I have been dismissed by customer service. Many around me have been restored while myself and other have been neglected and lied to about restorations. I have been told multiple times someone with xfinity will be out to fix it and given dates and times and none of the information given has been true.Business Response
Date: 07/30/2024
July 30, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re: *************************
, ********
Case Number: 22022106
Date of Notice: July 22, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
Mr. Hickeys area was impacted by a powerful storm resulted in the interruption of communications and utility services for thousands of customers. On July 22, 2024, ********************'s maintenance team identified and corrected the issue causing the outage by repairing damages done by the environmental weather. On July 29, 2024, I spoke with *************** and confirmed services are working normally.
On July 19, 2024, and June 20, 2024, we previously applied a credit for the loss of service. This credit reflected on the July 22, 2024, billing statement. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *************.
Sincerely,
********************
Executive Customer RelationsInitial Complaint
Date:07/21/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service out for 7 days. Restored went out again, when I called received message out due to weather, whatre was clear.Business Response
Date: 07/30/2024
July 30, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re:*******************************
*************************************;
*****************
Case Number:22022100
Date of Notice:July 22, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *******************************, an authorized user on the account, regarding ********************** *******.
Ms. ******** area was impacted by a powerful storm that resulted in the interruption of communications and utility *******s for thousands of customers. Ms. ******** ******* connection was without electricity from July 8, 2024 through July 11, 2024, when electricity was restored by the local utility company. There was a follow up outage from July 11, 2024 through July 16, 2024, and on July 20, 2024, that were also under this power loss cause and resolution. Once electricity was restored, our technicians restored Xfinity ******* on July 16, 2024.
On July 24, 2024, I spoke with ****************** and confirmed *******s were restored. ****************** stated that she was satisfied with the resolution and understood occasional repair outages may happed due to ongoing hurricane repairs. At that time, I applied a credit for the loss of *******. This credit will reflect on the August 14, 2024, billing statement.
On July 27, 2024, an outage impacted Ms. ******** ******* for approximately 6 hours due to plant damage, which was subsequently repaired that day. At this time, the signal levels to Ms. ******** equipment are within specification and the *******s are working as expected. I apologize for any inconvenience experienced while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
Niles H.
Executive Customer RelationsInitial Complaint
Date:07/21/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service has been terrible as of late, with internet either going out for multiple days (as it is now), or it will intermittently go out for an hour or so and come back. These problems began before Hurricane *****. I filed a complaint with the company a while back for service that was missed for a day and received a $5 credit. Hopefully something more substantial will be done because this is unacceptable.Business Response
Date: 08/09/2024
August 9, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re: *************************
************************
*******,********
Case Number: 22022098
Date of Notice: July 22, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
I made several attempts to contact ************ via telephone. Although I was unable to reach ************, a review was completed on the account. Our records indicate on June 13, 2024, *********** experienced an unplanned outage due to adjustment to equipment in our headend. On June 14, 2024, a second outage was experienced due to a power outage at the node. On June 19, 2024, an additional outage occurred which resolved on its own prior to our maintenance technician being dispatched.
Beginning July 8, 2024, ************** area was impacted by Hurricane ***** that resulted in the interruption of communications and utility services for thousands of customers. Due to the storm, electrical outages to the node and damage to our network,services were intermittent in ************** area until July 27, 2024, when power was restored and repairs to our lines were completed.
Additional unplanned outages occurred on July 30, 2024, July 31, 2024, August 2, 2024, and August 7, 2024, which resolved on their own prior to investigation. Currently,our diagnostic tools reflect signal levels to ************** area, home and equipment are within specification and the services are functioning correctly.
On July 9, 2024, a credit was applied for the loss of service. This credit reflected on the July 18, 2024, billing statement.
Contact with ************ is necessary to ensure the issue is fully resolved. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Regards,
****************
Executive Customer RelationsInitial Complaint
Date:07/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about February 2, 2024, Xfinity overcharged me for two lines after combining my services. On July 18, 2024, after being charged an overdraft from my bank, I found out this had been happening for months. I spent several hours on the phone attempting to get this matter resolved, only to get the runaround. This company has been charging me for two lines when I only have one. When speaking to the representative they told me that they could not stay on hold with me until the proper department could join us on the line. I sat on the phone for hours to no avail, and my bank account was depleted. I would like my overdraft fees refunded along with the refund that is due to this error.Business Response
Date: 08/08/2024
August 8, 2024
BBB of ******************* & ********************
*********************************************************************************************************
*********************
Re: *******************
********************
Apartment 102
***************************
Case Number: 22022014
Date of Notice: July 21,2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau, by regarding Xfinity Mobile service, by *******************.
Comcast determined a system error caused ************** to be double charged for two lines. The error resulted from the incomplete activation of a replacement upgrade ******* Galaxy S24; purchased February 12, 2024, to replace a ******* Galaxy S8.
Upon receipt of the complaint, I spoke with ************** on July 22, 2024, and applied an immediate credit for the overpayments for a second line, minus the credit already applied on July 20, 2024. I applied an additional credit for the unlimited data plan to the current bill cycle of July 17, 2024 - August 16,2024. The additional credit was applied on the same day, both credits will appear on July 17, 2024 - August 16, 2024, billing statement. ************** agreed this resolution was acceptable. Our billing system has been updated to prevent future overcharges on this account from this issue. I apologized for any inconvenience, while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *************************.
Sincerely,
******
Xfinity Mobile Executive ResolutionsInitial Complaint
Date:07/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with interruptions to my service since July 9th. **************** is horrible at trying to get information about whats going on. I have had daily interruptions to Internet or its just completely off. All I get told is that they are working on it and I need to be patient. Its impossible to get ahold of a human as well they force you to listen to automated messages or use the Xfinity botBusiness Response
Date: 08/01/2024
August 1, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re: Jasmine ******************* , ********
Case Number: 22021933
Date of Notice: July 21, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************* regarding Xfinity service.
Ms. Clouds area was impacted by a powerful storm that resulted in the interruption of communications and utility services for thousands of customers. On July 29, 2024 our technicians restored Xfinity service by replacing a damaged mainline and confirmed the signal was restored. We made several follow up attempts once services were restored, via email and phone, however, was unsuccessful.
On July 14, 2024, a credit was applied to the account for the service-related concerns. Additionally, on July 19, 2024, a credit was applied to the account for the service-related concerns. The credits will reflect on the August 3, 2024, billing statement. I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
Sincerely,
******************
Executive Customer RelationsInitial Complaint
Date:07/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Xfinity removed the bill in the amount of $423.39 when I called to pay my phone bill on July 21 2024 Xfinity put the $423.39 amount on the bill again and cut off my phone service for a bill that was never owed on July 21 2024 I had to pay Metro pcs $70.00 to get new service on my cell phone **** *****.Business Response
Date: 08/01/2024
August 1, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re:*******************;
******************
***************************;
Case Number:22021836
Date of Notice:July 21, 2024
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by **** *****.
I made several attempts to contact ************** via phone and email, but I was unable to reach him. Although I was unable to reach him a thorough investigation was completed on the account. ************** initiated services on April 30, 2024, and the services were setup on our 1GB share data plan at $20 per gigabyte. During billing cycle of May 26, 2024, to June 25, 2024, ************** incurred overage data resulting in overage charges. As these services were used a refund or credit is respectfully declined. We show that ************** was switched to our ************** plan on June 27, 2024. Mr. ****** account is past due, and services were suspended due to non-payment on May 21, 2024. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
Sincerely,
****************
Xfinity Mobile Executive ResolutionsInitial Complaint
Date:07/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my service with Xfinity/Comcast on 7/05/2024 and returned my equipment that same day. Now on 7/21/2024 they charged me for services I cancelled 16 days prior. I was not informed that autopay was still on and my card was still on file despite deleting the card info on my end through their app. After trying to work with them on this they are refusing to return the money they should not have taken in the first place.Business Response
Date: 08/08/2024
August 8, 2024
BBB of ******************* & ********************
********************************************************************************************
**********************
Re: ***********************
, CO 80010
Case Number: 22021816
Date of Notice: July 21, 2024
Dear Sir/Madam:
This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***********************.
Our records indicate on June 5, 2024, ************** disconnected his services. Our records also indicate the account was enrolled into Automatic Payments.
On July 21, 2024, an Automatic Payment was processed after the disconnection of Xfinity services. Once the disconnection was processed, and the payment was received, the account reflected a credit balance.
On August 7, 2024, a refund request was processed, and ************** can expect to receive the refund within 2 to 4 business weeks. I will continue to follow up with ************** to ensure the refund is received. I apologized for any inconvenience experienced while attempting to resolve this matter.
Should you have any questions or need additional information, please contact me at *************.
Sincerely,
**************
Executive Customer Relations
Comcast Corporation is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.