Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

• 

  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

• 

  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

• 

  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my current bill due on Sept 7. I transferred 2 of my phone number out of xfinity to a different carrier. We called xfinity to make sure that phones are unlocked. I told xfinity customer service that if things doesn't work out with the other carrier, I will come back to xfinity. Then the agent said that it's fine and all I have to do is activate my account when ready. I didn't realize that they set up my 2 phone numbers to come back to xfinity and all i need is to activate those. When I saw that, I chatted with xfinity to cancel those request. Now my bill is doubled and I have 6 lines active plus the 2 activation fee that I did not even activate anything. I only supposed to have 2 lines. My bill is over stated and I just want this corrected.

  Business Response

  Date: 08/08/2024

  August 8, 2024
  
  
  BBB of ******************* & ********************
  ********************************************************************************************
  **********************
  
  Re:   Yedda *******
           *******************
           *******************************
  
           Case Number:  22088177
           Date of Notice:  August 3, 2024
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************** (also known as ********************) regarding Xfinity Mobile service.
  
  On August 6, 2024, I spoke with ****************** regarding their Xfinity Mobile concern. 
  
  ****************** initiated service on September 14, 2020, by adding two Bring Your Own Device lines and later added two additional mobile lines. On July 24, 2024, ****************** canceled service associated with two mobile lines (phone numbers ending in 7064 and 3324). We confirmed that both devices associated with these lines are unlocked. 
  
  On July 24, 2024 two Xfinity Mobile orders were submitted for the same devices associated with the deactivated lines and were activated on July 25, 2024, due to the customers request to cancel the pending activations, as she had no desire to activate additional lines at this time. The device activation caused two one-time line set-up fees to be applied to the July 18, 2024 August 17, 2024 billing cycle. On August 6, 2024, a one-time credit was applied to Ms. ******** Xfinity Mobile account to offset the line set-up fees, which reflects the July 18, 2024 August 17, 2024 billing cycle.
  
  We confirmed that the two orders to deactivate the lines were submitted on July 25, 2024, but had an unknown delay, which caused them to remain on Ms. ******** Xfinity Mobile account until canceled and reprocessed on August 6, 2024. We have confirmed that the orders have been completed successfully, and the devices are no longer active. On August 6, 2024 a one-time credit was applied to Ms. ******** Xfinity Mobile account to offset the prorated data charges accrued for the additional lines which reflects the July 18, 2024 August 17, 2024 billing cycle. I apologized for any inconvenience ****************** may have experienced while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.
  
  Sincerely,
  
  
  **************
  XM Executive Resolutions 
  
  

  Customer Answer

  Date: 08/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********************
  
  

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple customer service resolution attempts to get my brand new unlocked watch 7 ultra on successfully activated on the Xfinity network. Thought I was in good hands when they told me my issue was escalated to the office of *****************... I guess I was very wrong. Not even 48 hours, and returning their voicemail and they already closed my case?! I work nights, I called back in a reasonable time frame and had no follow up?! Expected more but I guess that's why other mobile carriers are still in business.ESL04890731 was the case already closed.I want my unlocked watch activated, and my visual voicemail fixed, and at this point some serious financial compensation for having to teach your. **** how to do proper tech support and being the one to follow up unlike your team.

  Business Response

  Date: 08/20/2024

  August 20, 2024
  
  
  BBB of ******************* & ********************
  **************************************************************************************************
  **********************
  
  Re:*********************************
  
  , AZ 85743
  
  Case Number:22088149
  Date of Notice:August 3, 2024
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************************* regarding Xfinity Mobile service.
  
  On August 7, 2024, I spoke with **************************** regarding his Xfinity Mobile concerns. On July 20, 2024, **************************** attempted to add a bring your own device (BYOD) line of service with a ******* Galaxy Ultra watch to his Xfinity Mobile account. **************************** and agents were getting an error that the watch was not compatible with Xfinity Mobile service when attempting to add it to the account. 
  
  On August 8, 2024, an engineering ticket was opened to confirm eligibility of the device and identify any eligibility issues. On August 12, 2024, an update was provided that the watch is certified and mapped to work on the Xfinity Mobile network. On August 13, 2024, **************************** was able to successfully add the watch as a BYOD line of service, and confirmed it is working as intended. 
  
  There is a known software issue when connecting a ******* Smart Watch line of service, to an active line, that the visual voicemail may not work as intended. There is no known fix or estimated time of fix for the visual voicemail concern. I advised **************************** that he may reach out with *******, or Ill continue to work with him as soon as I have updates available. 
  
  On August 13, 2024, a courtesy credit was applied to the August 10, 2024, bill cycle for the length of time to resolution. I apologized for any inconvenience this may have caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.
  
  Sincerely,
  
  
  ********** 
  Xfinity Mobile Executive Relations
  
  

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I confirmed the help in pursuing a fix through ******* on my behalf for visual voicemail is appreciated, but accept that this case can be closed.
  
  Regards,
  
  *********************************
  
  

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Xfinity laid new cable for our internet but never came to bury it. We need the cable buried, as it has been over one month and we are unable to mow our lawn properly, and its a tripping hazard.Additionally, I would like my bill looked at. I was told via chat if I wanted cable services, I would need to add myself through the app. When I did this, we did not get the correct cable. I called to asked to have my account to go back to normal and was told my bill can no longer be $65/month but increased to $75/month. Most recent bill was actually $85/month.

  Business Response

  Date: 08/15/2024

  August 15, 2024
  
  
  BBB of ******************* & ********************
  ********************************************************************************************
  **********************
  
  Re:*****************************
  *****************************
  *******************
  
  Case Number:22087983
  Date of Notice:August 3, 2024
   
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***************************** regarding Xfinity service.
  
  On August 5, 2024, I spoke with ********************** regarding her concerns. Our records indicate on July 16, 2024, ********************** accepted a 24-month promotional agreement for the Fast Internet. The agreement is effective July 16, 2024 through July 16, 2026. The promotional rate is effective July 16, 2024 through July 27, 2026. The account also reflects a 24-month promotional rate for the xFi ***************** which includes unlimited data and the modem rental, effective July 16, 2024 through July 27, 2026. At the conclusion of the promotions standard retail rates will apply. Additional services, equipment, taxes, and fees are not included and are subject to change. The change of service was reflected on July 24, 2024 billing statement. Due to the change of service being completed during the billing cycle, the balance owed was higher due to a one-time prorate charge. 
  
  The account receives a self-service discount with enrollment in both automatic payments using a credit card and paperless billing. An increased self-service discount is available with automatic payments using a bank account and paperless billing. The updated discount will be applied within 45 days of meeting the requirements. Should either self-service option be removed the discount will no longer apply. 
  
  On July 2, 2024, a service visit was completed during which time the technician repaired a cut drop. On August 13, 2024, a drop bury was completed through a conduit. An internal review of the signal levels to the residence confirms they are within Comcast specifications. My attempts to follow up with ********************** were unsuccessful. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  ******************
  Executive Customer Relations
  

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a storm on 6/25/24 a large tree fell on the comcast cable line between the power poles in our backyard. Utilized the chat function 6 times and spoke to a person twice. Never received an email or follow up information about line being removed. The system to report the wire hazard does not function. Tree cannot be removed until the cable line is removed.

  Business Response

  Date: 08/15/2024

  August 15, 2024
  
  
  BBB of ******************* & ********************
  ********************************************************************************************
  **********************
  
  Re:*******************
  ****************************************************************************************************
  
  Case Number:22087863
  Date of Notice:August 3, 2024
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************* regarding Xfinity service.
  
  Our records indicate that there was a down line due to a storm in the area and a tree falling on Comcast equipment (span) causing damage to Comcast span and line laying on the ground with request to remove by ***********************. On August 11, 2024, our construction team confirm the down drop has been removed from the reported location. 
  
  In addition, the span was rebuilt/repaired, and all is considered resolved. I attempted to follow up with ****************, but it was unsuccessful. A resolution email was sent to **************** on August 13, 2024, as this matter is considered resolved. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  ****************
  Executive Customer Relations
  
  

  Customer Answer

  Date: 08/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  
  

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Changing my bill with out my notification and jacking up the rates. I signed on a promotional deal of 49 month on wifi plus the phone unlimited. My wifi connection isn't all that great. Now they to raise it up to 150 for the wifi. They can charge me whatever they want under contract. Which should be illegal and breach of contract

  Business Response

  Date: 08/13/2024

  
  August 13, 2024
  
  
  BBB of ******************* & ********************
  ******************************************************************************************
  **********************
  
  
  Re:       *************************
              ****************************************
              ************, FL 32257
  
                Case Number:                    22087712
              Date of Notice:             August 3, 2024
  
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
  
  On August 5, 2024, I spoke with *********** regarding a billing explanation. Our records indicate that on December 10, 2022, ************ consented via text message (SMS) to a 24-month transitional promotion for Fast Internet. The introductory promotional rate was effective December 10, 2022 through December 9, 2023.Effective December 10, 2023 the second-year promotional rate became effective through December 9, 2024. A 24-month transitional promotional offer for xFi Complete (which includes Internet equipment and *************** was billed at no cost, effective December 10, 2022 through December 9, 2023. As of December 10, 2023 the second-year promotional rate became effective through December ******. At the end of the respective promotional offers on December 10, 2024 the standard retail rates will apply. Additional services, taxes, fees, and equipment are not included as part of the pricing and are subject to change.Beginning December 13, 2022, the account began receiving a 24-month promotional discount with qualifying enrollment in Xfinity Mobile through December *******, at which time, the discount will be removed. The account has never been enrolled in a contractual agreement.
  
  The account receives a self-service discount with enrollment in both automatic payments with a linked credit card and paperless billing. Should either self-service discount option be cancelled the discount will be removed.
  
  Our records indicate that *********** has been provided notice of the promotional effective dates on his monthly billing statements issued from December 10, 2022 through August 6, 2024. The accepted promotional rates have been honored and no changes have been made to the promotional offers since Mr. ***** acceptance on December 10, 2022. Please be advised the billing on this account is accurate.
  
  During my conversation with ************ on August 5, 2024, *** advised that the services were working correctly, and declined an in-home service visit. Our records do not indicate that a service visit has ever been scheduled for this account. A review shows that the modem is online, and the signal levels are within specifications. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  
  Sincerely,
  
  
  ************
  Executive Customer Relations

• Initial Complaint

  Date:08/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My underage childs phone number is connected to someone elses account. I called and verified it was a juveniles number and the supervisor said they cannot remove it from some ladys account that we are getting all her information. We can see all her personal information which is also a violation of her customer rights as well. If any of the bills came from my bank account Id like a credit back

  Business Response

  Date: 08/21/2024

  
  August 21, 2024
  
  
  Better Business Bureau
  ****************************************************************
  *********************
  
  Re:       ***************************
  *****************
  ***************************
  
  Case Number:  22087603
  Date of Notice: August 3, 2024
  
  Dear *** or Madam:
  
  This letter is in response to the above-referenced complaint submitted to your office by ***************************.
  
  Please be advised that ************** does not subscribe to Xfinity Mobile or Xfinity Voice services.
  
  On August 12, 2024, an Xfinity Mobile representative contacted ************** to advise her of the above information and assist with any account concerns that she may have. During the call, ************** confirmed that the complaint was unrelated to Xfinity Mobile services.
  
  A Comcast ***************** Assurance technician made multiple attempts to reach ***************************.Unfortunately, all contact attempts were unsuccessful. The technician left messages with direct contact information. Contact with *************************** is required for further assistance with this matter.
  
  Sincerely,
  
  
  ***************** Assurance
  **************

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to the Xfinity prepaid card issued to me on 5/17/24. I redeemed the virtual card and have been unable to use it. Today, for example, Amazon did not accept the card. I tried numerous times this morning to get help, using the phone number *************) provided in the original email from Xfinity. Each time, I was taken through the menus and was unable to get help from a live agent. After a lengthy wait time and one additional agent, I did speak with an Xfinity Mobile agent who tried to assist me and ended up giving me another phone number *************) which I called. Again, I was taken through a series of menus and never was able to speak with a live agent. What I would like is to receive a physical card that works.

  Business Response

  Date: 08/22/2024

  August 22, 2024
  
  
  BBB of ******************* & ********************
  *********************
  **********************
  
  Re:***************************
  ******************************************************************************************
  
  Case Number:22087434
  Date of Notice:August 3, 2024
   
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***************************.
  
  Upon receipt of this complaint, we investigated available alternative options to receive the code to use the **** Prepaid Card. ******************** was able to receive the validation code successfully via email. She was also able to add the card information to her Apple Wallet.
  
  ******************** was charged a fee for the mail physical card option she originally requested. I placed a credit on Ms. ********* account equal to the fee amount. 
  
  On August 5, 2024, I spoke with ******************** and explained this information. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  
  ****************
  XM Executive Resolutions

• Initial Complaint

  Date:08/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended my cable portion of Comcast in July of 2021. I return equipment except remotes. A few months ago I discovered a charge of $20 a month for unreturned equipment. I called and was told it was 2 remotes and to return for billing removal of $20. Today I researched my bills to see how many times I paid for this, since 7/13/21, that's $480. I called Xfinity and was told it was a cable box and remote. I asked what was charge for replacing lost equipment. I asked was I supposed to pay $20 for the rest of my life? I was told the charge was removed from my account. I informed them that I paid $480 for equipment. I can't find out from Xfinity the cost of replaceing equipment, I believe I was over charged. I don't mind paying for unreturned equipment but not over paying. If i had not called again today I believe i would continue being charged endlessly. On Xfinity forum they don't charge for lost remotes. I believe I returned both cable boxes but not remotes as they didn't require remote returns. Thank you

  Business Response

  Date: 08/15/2024

  
  August 15, 2024
  
  
  BBB of ******************* & ********************
  ********************************************************************************************
  **********************
  
  Re:       *****************************
              ******************
              *********, CT 06029
  
              Case Number:              22087323
              Date of Notice:             August 3, 2024
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *****************************, an authorized user on ********************* account, regarding ********************** service.
  
  When a customer removes services from their account or receives a replacement device via a Getting Started Kit, the rented equipment they have related to that service becomes disabled (also referred to as Inactive Equipment (IE)). You have to return the equipment within ************************* Xfinity Retail Store. If you do not return the equipment within 30 days, we will apply a monthly recurring charge until the equipment is returned. Once the equipment is returned, we process the return,stop charging the fee, and prorate the charge for the rest of the billing cycle if applicable. We do not charge a fee for unreturned remotes.
  
  A customer has 120 days from the date of the bill in dispute, to dispute any charges. This is detailed in the monthly billing statements under additional information.
  
  On August 13, 2024, I spoke with ********************** regarding an equipment concern. Our records indicate ********************** subscribes to the Performance Internet package with the Gigabit Upgrade at the retail rate effective May 25, 2021. ********************** also subscribed to a 24-month agreement with a 24-month promotion for the Pro Protection Plus package. The service includes: Pro Protection, 24/7 Video Recording (7 days, up to 4 cameras) and a Leased Touchscreen. The agreement was effective August ******, until August 2, 2020. The promotion was effective August 2, 2018, and expired on August 12, 2020, at which time retail rates were applied, 24/7 Video Recording at the retail rate was effective May 25, 2021, and the Touchscreen at the retail rate was effective April 2, 2019. Additional services, equipment,taxes, and fees were not included in the package price.
  
  On June 29, 2021, one cable box was removed from the account and two IE box charges were added to the account, due to the remaining boxes not being returned.
  
  On August 3, 2024, ********************* spoke with a customer service representative who, as a courtesy,removed two cable boxes listed on the account and removed the associated inactive box charges, which resulted in a pro-rate credit being applied to the account. The change and pro-rated credit appeared in the August 6, 2024 billing statement. Please be advised the billing on the account is accurate. No credits are warrantied for this account. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  *****
  Executive Customer Relations
  

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Xfinity TV box stopped working. I have tried contacting customer support but they won't make someone available to speak. I want my TV box fixed and my money back.

  Customer Answer

  Date: 08/03/2024

  You can go ahead and close the complaint. Comcast fixed the issue

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They provide Internet service for our business, their modem broke. We solely rely on Internet for all our business and they could not bring anybody in for 48 hours, when they promised a time and a date, they kept changing it as the time date came and lapsed, offered only empty appolagies

  Business Response

  Date: 08/08/2024

  August 8,2024
  
  
  BBB of ******************* & ********************
  ********************************************************************************************
  **********************
  
  Re:       *********************************
              **************,
              ********, **, 34748-6617
  
              Case Number:             22087011
              Date of Notice:             August 3, 2024
  
  Dear Sir/*****:
  
  This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************************* regarding Comcast Business service.
  
  On August 6, 2024, a service visit was scheduled during which time the technician diagnosed and corrected the service issue by replacing the customers modem. On August 7, 2024, I spoke with ************************** and verified that services are working correctly.
  
  On August 7, 2024, I applied a credit for the service issues. This credit will reflect on the August 22, 2024 billing statement. I apologized for any inconvenience experienced while attempting to resolve this matter.
  
  I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  ************
  Executive Business Account Manager