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Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 28,137 total complaints in the last 3 years.
    • 9,070 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was called & told I could trade in my Note 8 for a new phone & get $400 off a new Note 22 ultra.Now that I have the money after being told twice I could get the promo "it was never an option" This is not fair & a total " BAIT & SWITCH" !!!

      Business Response

      Date: 10/18/2022

      October 18, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************., Suite 1330
      ************* ** 19103

      Re:********************
      235 ***************
      ************* ** 60014

      Case Number:18153426
      Date of Notice:October 3, 2022

      Dear Sir/*****:

      This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************** regarding Xfinity Mobile service.

      I made several attempts to contact Ms. ***** via telephone and email. Although I was unable to reach Ms. ****** a review was completed on the account. Our records indicate that Ms. ***** attempted to place an order on October 1, 2022, requesting a promotion that most recently expired on September 8, 2022. I apologized for any inconvenience this may have caused while attempting to resolve this matter.

      I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

      Sincerely,


      **************
      XM Executive Resolutions 

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We continue to receive collection emails from Comcast for a bill that is not ours. Our facility that this bill is attached to is for sale, and has been closed for a couple years now. There internet service there was terminated, and somehow on Comcast's end they did not receive that info and continue to send our church a balance we DO NOT OWE! I would like the harassment to stops and for our relationship in regards to this situation be terminated. Thank you.

      Business Response

      Date: 10/19/2022

      October 19, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:   ***************************
      3135 ********************
      **********,**, 25705

              Case Number:     18145353
              Date of Notice:    October 04, 2022

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *************************** regarding Comcast Business service.

      On October 04, 2022, I spoke with **************** regarding his billing concern. *************** states the account was disconnected, and they continue to receive billing statements. Upon review of the account, no disconnect request was found and no payments were made after October 8, 2021. As a result, the account was disconnected for non-payment and an early termination fee was assessed for the remaining eleven months of the Service Order Agreement. Additionally, the account was charged for unreturned Comcast equipment.

      As a courtesy, the decision was made to waive the early termination fee. A credit was applied to the account on October 12, 2022. This credit will reflect on the statement dated October 26, 2022. **************** agreed to return the equipment for reversal of the unreturned equipment fee. I advised **************** that if the equipment is returned, this will reduce the valid balance to the two months service charges prior to non-pay disconnection. I apologized for any inconvenience this caused the customer.

      I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

      Sincerely,


      *************************
      Business Executive

    Comcast Corporation is NOT a BBB Accredited Business.

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