Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

• 

  Comcast Cable

  4008 N DuPont Hwy New Castle, DE 19720-6314

• 

  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

• 

  Comcast, Inc.

  1401 E Miller Rd Lansing, MI 48911-5322

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EMAIL ONLY. NUMEROUS TIMES CALLED XFINITY/COMCAST TRYING TO UNDERSTAND WHY THEY ARE CHARGING MY ACCOUNT AFTER SERVICES WERE TURNED OFF AND I REQUESTED THEM TO BE TURNED OFF. THEY CONTINUED TO BILL ME FOR SERVICE WHICH WAS TURNED OFF. THEN THEY CHARGED ME LATE FEES AND INTEREST. I TRIED MULTIPLE TIMES TO TALK TO PEOPLE INCLUDING MANAGERS AND NO ONE WOULD HELP ME. I WAS NOT UNDER CONTRACT AND I STILL HAVE THEIR PIECES OF EQUIPMENT. IF THEY WILL REMOVE ALL THEIR CHARGES, INCLUDING THE 400$ THEY CHARGED ME FOR SERVICES THEY DISCONNECTED AND REMOVE ME FROM COLLECTIONS; I WILL BE MORE THEN HAPPY TO RETURN ALL THEIR DEVICES WHCH I DO NOT NEED.

  Business Response

  Date: 10/14/2022

  October 14, 2022 
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************., Suite 1330
  ************, ** 19103
  
  Re:*******************************
  54 *************
  *******, ** 15815
  
  Case Number:18150942
  Date of Notice:October 1, 2022
   
  Dear Sir/*****:
  
  This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************************* regarding Xfinity service.
  
  On October 11, 2022, I communicated with ****************** via email to discuss her concerns. I confirmed the account was disconnected for non-payment on November 18, 2021, effective October 24, 2021. At the time of the disconnection, the account reflected a balance due, which included unreturned equipment charges. Since no payment was made, the balance was sent to collections on December 8, 2021.
  
  On May 12, 2022, a courtesy credit was applied to the account leaving only the unreturned equipment charges. Once the equipment is returned, the equipment charges will be reversed leaving a zero balance. Once the balance is satisfied, we will notify our collections department so Ms. ******** credit report can be updated which can take up to 61 days. 
  
  I provided ****************** with local service centers in the areas she requested where she can return the equipment, with the alternative option of returning the equipment to *** where it will be shipped back to Comcast at no cost. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
  
  I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  **************
  Executive Response Team
  
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was called & told I could trade in my Note 8 for a new phone & get $400 off a new Note 22 ultra.Now that I have the money after being told twice I could get the promo "it was never an option" This is not fair & a total " BAIT & SWITCH" !!!

  Business Response

  Date: 10/18/2022

  October 18, 2022
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************., Suite 1330
  ************* ** 19103
  
  Re:********************
  235 ***************
  ************* ** 60014
  
  Case Number:18153426
  Date of Notice:October 3, 2022
  
  Dear Sir/*****:
  
  This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************** regarding Xfinity Mobile service.
  
  I made several attempts to contact Ms. ***** via telephone and email. Although I was unable to reach Ms. ****** a review was completed on the account. Our records indicate that Ms. ***** attempted to place an order on October 1, 2022, requesting a promotion that most recently expired on September 8, 2022. I apologized for any inconvenience this may have caused while attempting to resolve this matter.
  
  I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  
  **************
  XM Executive Resolutions 

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We continue to receive collection emails from Comcast for a bill that is not ours. Our facility that this bill is attached to is for sale, and has been closed for a couple years now. There internet service there was terminated, and somehow on Comcast's end they did not receive that info and continue to send our church a balance we DO NOT OWE! I would like the harassment to stops and for our relationship in regards to this situation be terminated. Thank you.

  Business Response

  Date: 10/19/2022

  October 19, 2022
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************., Suite 1330
  ************, ** 19103
  
  Re:   ***************************
  3135 ********************
  **********,**, 25705
  
          Case Number:     18145353
          Date of Notice:    October 04, 2022
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *************************** regarding Comcast Business service.
  
  On October 04, 2022, I spoke with **************** regarding his billing concern. *************** states the account was disconnected, and they continue to receive billing statements. Upon review of the account, no disconnect request was found and no payments were made after October 8, 2021. As a result, the account was disconnected for non-payment and an early termination fee was assessed for the remaining eleven months of the Service Order Agreement. Additionally, the account was charged for unreturned Comcast equipment.
  
  As a courtesy, the decision was made to waive the early termination fee. A credit was applied to the account on October 12, 2022. This credit will reflect on the statement dated October 26, 2022. **************** agreed to return the equipment for reversal of the unreturned equipment fee. I advised **************** that if the equipment is returned, this will reduce the valid balance to the two months service charges prior to non-pay disconnection. I apologized for any inconvenience this caused the customer.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  *************************
  Business Executive

• Initial Complaint

  Date:09/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being charged full amount for internet service that I have yet to recieve and technicians that did not fix the issue after multiple times coming to my home. They reported it as hardware but when they did a software update to the house my internet went up but still not even 1/2 way of what I should be getting. They will not offer refunds for any of the services they send and continue to bill be for the original process on the contract. When talking they only offered ********************************************* $80 but is now $220. They stated that because of my contract there is nothing I can do to get my money back.

  Business Response

  Date: 10/19/2022

  October 19, 2022 
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************., Suite 1330
  ************, ** 19103
  
  Re: ****** ******
   4124 ***************
   Apartment 107
   ***********, ** 39401
  
   Case Number:18149803
   Date of Notice:September 30, 2022
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
  
  On October 3, 2022, I spoke with **************** regarding his concerns. Our records indicate on August 31, 2022, **************** required a service visit to complete a failed self-installation. This generated a Professional Installation Fee to be applied to the account and reflected on the billing statement dated September 15, 2022.  
  
  On September 28, 2022, credit was applied to the account for the service issues between August 19, 2022, through August 31, 2022. In addition, a credit for a portion of the Professional Installation Fee was applied. As a courtesy, an additional credit to offset the remaining charge for the Professional Installation Fee was applied on October 3, 2022. These credits were reflected on the October 15, 2022 billing statement. 
  
  With respect to Mr. ******* internet service concerns, our records indicate on October 1, 2022, **************** rescheduled a service visit to October 7, 2022, utilizing the self-service option. On October 6, 2022, **************** rescheduled the appointment to October 13, 2022, via the self-service option. On October 13, 2022, **************** rescheduled the appointment to October 16, 2022, utilizing the self-service option. On October 16, 2022, **************** rescheduled the appointment to October 27, 2022 utilizing the self-service option. 
  
  I attempted to follow up with **************** to further discuss his concerns without success. Without a completed service visit, we are unable to investigate his internet service concern. Our records indicate the Xfinity gateway is properly assigned and provisioned with no signs of degradation or network issues. As a result, Mr. ******* request for additional compensation has been respectfully denied. **************** was provided with my direct contact number should he require additional assistance. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  
  **************** 
  Executive Customer Relations
  

• Initial Complaint

  Date:09/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been approved for broad band as xfinity told me was covering 30 month on my phone..i ordered a home phone. Was charged. Xfinity apologized and said waived all fees. They did not. Over 100 in 0jone charges as i have canceled

  Business Response

  Date: 10/21/2022

  
  
  October 21, 2022
  
  
  BBB of Metro Washington DC & Eastern ************           
  1880 **********************************************.,Suite 1330
  ************, ** 19103
  
  Re:       *******************
              ****************************************************************************************************************************************** 48047
  
              Case Number:              18148481
              Date of Notice:             October 4, 2022
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************* regarding Xfinity service.
  
  On October 5, 2022, I spoke with ************** regarding a billing related concern. Our records indicate that on June 25, 2022, Xfinity Voice was added to the account. The Xfinity ************* was removed from the account on September 14, 2022. I explained that Comcast does not provide customers with telephones, it is the customers responsibility to furnish a telephone to connect to the Xfinity modem. On September 29, 2022, a credit was applied for the Xfinity Voice charges and a late fee. On October 5, 2022, I applied a credit for the remaining balance. The credits will be reflected on the October 11, 2022 billing statement. ************** was advised she has no balance due from her September 11, 2022 billing statement. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  
  **************
  Executive Customer Relations
  
  
  

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have been a xfinity Mobile customer now for over 1.5 years. During this time I have tried to connect my Apple Watch to the cellular service which Xfinity claimed to provide. I have spent hours on the phone with customer service trying to connect my watch but was unsuccessful. I was told that there is an issue with the watch so I got a new one but still no luck. I was then told that I need to contact Apple because the watch was either a lost or stolen item and it had to be fixed before they can connect it to their cellular service. That was not the case because Apple provided proof that it was not stolen or lost. Then I was told that it could be the phone and since I was eligible for an upgrade I can upgrade my phone to a new model. So, I did and for extra measure, I also upgraded my watch to the latest Apple Watch 8. Now a y eaer and half later I am still trying to connect my watch. I have not been able to speak with a supervisor to resolve this issue and I have been sent on a wild goose chanse by the customer rep ***** I would like to be released from my contract without any charges and I am willing to return the phone I upgraded to as well. Their false advertising has led me into a contract for a phone that I do not need and a service they do not provide. I spent half a day on calls and on hold without speaking with anyone in a managerial position who can help with this. After being on hold for 2.5 hours, the call drops. Please advice as to what is the best resolution.

  Business Response

  Date: 10/26/2022

  
  October 26, 2022
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************.,Suite 1330
  ************, ** 19103
  
  Re:       *************************
              ******************************************************************************************************************************************************************** 08873
  
              Case Number:                18150129
              Date of Notice:               October 7, 2022
  
  Dear Sir or Madam:
  
  This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity Mobile service.
  
  I made several attempts to contact ******************** via telephone and email. Although I was unable to reach *******************, a review was completed on the account. Our records show services started on October 30, 2020 with one purchased iPhone 12, device id ending **** with a ******** device payment plan (DPP) within $250 Off Price of iPhones -Extended Promotion running from October 16, 2020 through January 4, 2021. On July 21, 2022, we show the device id ending **** was paid in full. On July 21,2022, an iPhone 13 Pro, device id ending **** with a ******** DPP replaced the iPhone 12, device id ending ****.
  
  Our records indicate Xfinity Mobile show ******************** attempted to pair the Apple watch, device id ending **** to his ********************** number ending **** on July 20, 2022. Xfinity Mobile records show we previously advised another watch, device id ending **** and esim ending **** attached to the same mobile line ending ****.
  
  Xfinity Mobile records show on October 1, 2022, the device payment plan balance was paid for the iPhone 13 Pro, device id ending ****. On October 1, 2022, the device was unlocked, and instructions emailed to ********************. Xfinity Mobile did not show any other purchased or active lines other than the iPhone 13 Pro, device id ending **** on the ********************** account prior to the transfer of the number ending **** as on October 7, 2022, a disconnect order created for the number ending **** with the number transferred to ******* for the billing cycle ending November 2, 2022.
  
  Xfinity Mobile records show on July 20, 2022, and August 3, 2022, two credits applied to the billing cycle ending August 3, 2022. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.
  
  I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.
  
  Sincerely,
  
  
  ********************
  Xfinity Mobile Regulatory Specialist