Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comcast Corporation has 926 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Corporation

  14909 N Beck Rd Plymouth, MI 48170-2411

• 

  Comcast Service Center

  557 S Oates St Dothan, AL 36301-2553

• 

  Comcast

  PO Box 182249 Chattanooga, TN 37422-7249

• 

  Comcast

  265 Clifton Blvd Westminster, MD 21157-4670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Xfinity mobile services. For the last 36 months my calls has been going directly to voicemail periodically. After several troubleshooting, **** cards, tickets and a visit to the apple store no resolution. Im asking xfinity to help assist with another phone or cancel service immediately. I cant get an response

  Business Response

  Date: 10/06/2022

  
  October 6, 2022
  
  
  Better Business Bureau
  1411 ******************
  Tenth Floor
  ************** 20005
  
  Re:*********************************
  935 ****************
  *******, ** 60643
  
  Case Number:18126318
  Date of Notice:September 25, 2022
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************************* regarding Xfinity Mobile service.
  
  I spoke with ******************** on October 6, 2022, regarding the Xfinity Mobile account. Our records reflect Ms. ********* line of service with the telephone number ending **** is correctly provisioned and connected to the network.
  
  Please be advised that Xfinity Mobiles goal is to provide its customers with the best mobile voice, messaging, and data services possible. There are several factors that could be affecting the availability and quality of Ms. ********* Xfinity Mobile service including the capacity available on the cellular network, the device, terrain, buildings, foliage, and weather. Cellular service availability is determined by the operator of the cellular network and is not guaranteed. This information is a part of our terms and agreements and must be agreed to within the initial sign-up for Xfinity Mobile services. Once the order has been successfully placed, these terms and conditions are e-mailed to our customers along with their order details, they can also be readily located at www.xfinity.com/mobile/policies/customer-agreement.
  
  As a courtesy, ******************** was provided a credit that reflected on the May 20, 2022, invoice. Additional courtesy credits were placed on September 25, 2022, and October 3, 2022, reflecting on the September 20, 2022, invoice. Requests for additional compensation are respectfully denied. I apologized for any inconvenience this may have caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.
  
  Sincerely,
  
  
  ****************
  XM Executive Resolutions 
  ************** Extension 3052800
  

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Comcast/Xfinity December 3, ***************************************************************************************** Monroe. We were told that there was not service directly in front of our property. We told Comcast that there were several houses under construction on the street just past where comcast service was ended on the street at that time. The person we spoke with said that we could probably pay to have service run. A service ticket was opened and sent to the construction department for a quote to run the dedicated line to our properties.During this process a site evaluation was done, it should have been abundantly clear that additional houses were also under construction on this road directly across from our property, but we were told that it would be a dedicated line and that others would not be connecting to the line. Comcast quoted us $4,452.35 to run service to our property and for our son who was building next door. We paid the $4,452.35 on January 14, 2022, and the process began which included county permits, construction of the actual line being run to the property. We called Comcast to ask about the markings that have been made near the cable box and were informed that there will be additional customers connecting to the cable box. Since we had to pay for service to be run on our street to our property, it doesn't seem fair that now others will be connecting and not share any of the cost we had to pay for the dedicated line to be run.Comcast Response To address your concern, the cable plant, which is our main facilities belongs to Comcast. The cost which is asked of the homeowner is to provide our services for the non-serviceable address. We are required to maintain our facilities by state and local law. We maintain the right to use those facilities by state and local law. We maintain the right to use those facilities as needed. We would not use any facilities that are on private property, but we are still required to maintain it.

  Business Response

  Date: 10/06/2022

  
  October 6, 2022
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************., Suite 1330
  ************, ** 19103
  
  Re:**********************;
  3625 ******** SW
  ******, ** 30656
  
  Case Number:18120678
  Date of Notice:September 26, 2022
  
  Dear Sir/Madam:
  
  This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***************************** regarding Xfinity service.
  
  A review was completed regarding Mr. ********* concerns of the construction costs paid. It was confirmed that ******************** paid to have service brought to two residences. This construction build required ***** of cable and equipment to provide services. The review did not identify that this build was being provided exclusively for ********************. As such, we retain rights to the equipment to build further from the plant extension that ******************** contributed costs to have built. The construction was completed on March 7, 2022, and Mr. ********* services were installed on March 12, 2022.
  
  The concern was forwarded to our construction team for review and the request for a refund has been respectfully declined. 
  
  On September 29, 2022, I spoke with ******************** regarding his refund request and advised of the above information. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.
  
  I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  
  **************
  Executive Customer Relations
  
  

  Customer Answer

  Date: 10/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 18120678
  
  I am rejecting this response because:
  
  
  We paid for the line to be ran, now the people across the street are connecting to the line we paid for and only paying a small connection fee.

  Why should we be responsible for subsidizing Comcast so that they can signup customers on something that we paid for!

  Furthermore you are dealing with the people that we have dealt with, can we run this farther up the Comcast chain?
  Regards,

  
  
  *************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:09/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Xfinity mobile charged us for going over our data without letting me know! Never let us know that I had exceeded my limit. The charge was double my original bill. When I called to complain they stated I didnt have a contact number when It is a mobile #. That goes against the user agreement which states they will not charge you without letting you know first.

  Business Response

  Date: 10/05/2022

  October 5, 2022
  
  
  BBB of Metro Washington DC & Eastern ************
  1880 **********************************************., Suite 1330
  ************, ** 19103
  
  Re:       *************************
              1S760 ***************
              ***********,** 60555
  
              Case Number:                      18123040
              Date of Notice:             September 24, 2022
  
  Dear Sir or Madam:
  
  This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ************************* regarding Xfinity service.
  
  I made several attempts to contact ****************, an authorized user on the account, via telephone and email. Although I was unable to reach ****************, a review was completed on the account.
  
  Our records indicate Ms. ************,the account holder, established Xfinity Mobile services on October 3, 2021,under the data plan 3 GB for $30 for two lines. Ms. *** **** went over data by an additional 12 GB at $15 per GB used, resulting in additional data charges for the September 3, 2022, billing statement.
  
  Notifications were sent to the primary email address on file. Notifications are sent to our customers when they reach 50,80, and 100 percent of data usage. Xfinity Mobile offers two data options, By the Gig and Unlimited, to suit every customer's needs. If Ms. *** **** would like to view these options and change her data plan, she can do by logging into her account online at Xfinitymobile.com or through the Xfinity Mobile application.
  
  In order to address any additional questions or concerns regarding this matter,contact is necessary. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.
  
  I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  
  Desire S.
  XM Executive Resolutions