Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website is falsely advertising and selling my businesses products and using our trademarked business name on their website without our permission. We would like to have them remove all EDJY products from their website immediately and remove all trademarked content.Product listing: ************************************************************************************** Product listing: **************************************************************************************

  Business Response

  Date: 11/17/2025

  Dear ****, Thank you for bringing this matter to our attention. We sincerely apologize for any concern or inconvenience this has caused. We take intellectual property rights and trademark compliance very seriously. Upon reviewing your notice, we have initiated an immediate internal review of the product listings in question. The **** Fingernail Cutter listings will be removed from our website as part of this process to ensure full compliance with your trademark rights. Please be assured that IBSPOT does not intentionally list or misrepresent any brands proprietary products without proper authorization. We appreciate you notifying us of this issue and will take the necessary steps to prevent similar occurrences in the future.

  Sincerely,

  ****** ***** Customer Support Manager ********************** 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order over the internet and after 8 days never got a tracking # and never got the item, I tried to call their customer help number and it asks for you to ( leave ) record a message and I did try 2 times in two days also I emailed them and got no response, then I looked at the ****** revues to find out I am not alone with this issue, this site as far as I am concerned should be taken down and the company be required to reimbursed all concerned

  Business Response

  Date: 11/17/2025

  Dear *******, Thank you for reaching out and sharing your concern. Upon reviewing our records, we can confirm that your order IST207783824 was delivered by **** on December 23, 2024, under tracking number 9400 1111 0550 2384 3114 45, to the following address: ************************************* Please note that since several months have passed since the delivery date, the tracking information may no longer be visible on the **** website. If you believe the item was not received despite being marked as delivered, we recommend checking with your local post office or mail carrier for further details, as they may be able to provide additional delivery information. We sincerely apologize for any confusion and appreciate your understanding.

  Sincerely, ****** ***** Customer Support Manager ********************** 

  Business Response

  Date: 11/18/2025

  Dear BBB, Upon reviewing our records, we can confirm that the order IST207783824 was delivered by **** on December 23, 2024, under tracking number 9400 1111 0550 2384 3114 45, to the following address: *************************************.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item purchased stated on package there were almonds and cranberries enclosed. The content was peanuts and cranberries. I am allergic to peanuts and could not eat the contents. If givien to a child with peanut allergies, it could be fatal.I have requested a refund of my purchase and a repackaging of contents and labeling. This company refuses to refund my purchase or address my content concern.

  Business Response

  Date: 11/17/2025

  Dear Ms. *****

  Thank you for reaching out and sharing your concern. We truly understand the seriousness of your situation and the importance of accurate product labeling, especially when it involves food allergies.

  After reviewing our records, we were unable to locate any order under your name or email address. As you also confirmed in our previous emails, the product in question was purchased from *********** Job Lot and not directly through IBSpot.com. Because the order was not placed with us, we unfortunately do not have access to the transaction or the ability to process a refund. Please note that products sold through external retailers are managed by their own distribution and return policies. For this reason, we kindly recommend reaching out to Ocean State Job Lot, who would be able to address your refund request and report the labeling issue to the manufacturer. We completely understand your concern and are sincerely sorry for any inconvenience this has caused.

  If theres ever an issue with a product purchased directly from IBSpot.com, we will always do our best to resolve it quickly.

  Sincerely,

  ****** *****

  Customer Support Manager ********************** 

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is listing our product for sale with no authorization to do so....I have contacted the business to request a cease and desist but would appreciate a flag for fraud on them to alert other companies that might be subject to the same.

  Business Response

  Date: 11/17/2025

  Dear ******,

  Thank you for bringing this to our attention. We sincerely apologize for any concern this may have caused. After reviewing your message, we have initiated an internal review to verify the listing in question. Please be assured that we take matters of product authorization and intellectual property rights very seriously.

  If you could kindly provide the specific product link or listing details, we will ensure it is promptly reviewed and, if necessary, removed immediately from our website. Our intent is never to infringe upon or misrepresent another companys products.

  We value transparent and lawful business practices and appreciate your cooperation in helping us resolve this matter quickly.

  Sincerely,

  ****** Smith 

  Business Response

  Date: 11/18/2025

  Dear BBB,
  We would like to provide an update regarding the concern submitted by ******. We reached out to her promptly and requested the specific product link or listing details so we could conduct a full review and take immediate action if needed. However, as of today, we have not received any additional information or the requested link from the customer.
  Please be assured that we take all concerns related to product authorization and intellectual property very seriously. We remain fully committed to reviewing and removing any listing that may be in violation. We are simply awaiting the necessary details in order to proceed.
  Since we have not received the information required to investigate further, we kindly request your assistance in closing this complaint.

• Initial Complaint

  Date:09/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ibspot is not an authorized user to sell our product "Perricone Hydrogen Water" when we found that they were selling on their website we had one of our employees order the product to confirm it was in fact ours, how it was packaged & where it originated from. Employee placed order 9/4/24 and has yet to receive the order & contacted ibspot several times via ************* the final email stating to cancel the order and refund the money. ibspot responded they could not do that as the order was sill in process it is now 9/24/24 and they are now ordering our product via ****** that is an authorized seller and shipping to our customer. They are charging $112.77 and our product is $60. so they are making quite a profit and as I stated NOT an authorized selller.

  Business Response

  Date: 11/17/2025

  Dear ********, 

  Thank you for bringing this concern to our attention.

  We were unable to locate any order or correspondence under your name, company, or the email address provided. To assist you further, could you please provide the order ID number, email address used at checkout, or the specific product listing link you are referring to?

  This information will allow us to verify the purchase, investigate the listing, and take immediate action if any of our marketplace listings have unintentionally used your brand name or product images.

  IBSpot.com is an independent online retailer and does not claim ownership or authorization from any specific brand. However, we take such reports seriously and will review and remove any listing that violates intellectual property rights once identified.

  Sincerely,

  ****** ***** Customer Support Manager ********************** 

• Initial Complaint

  Date:09/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-27-24 I purchased 2 wrist braces from ibspot. It was an online order and I paid $88.90 This was quite high but I was not able to find the item anywhere else.I was billed for $88.90 but nothing has been received. Attempts to contact the company by phone or email have been unsuccessful so far.

  Business Response

  Date: 11/17/2025

  Dear ****,

  Thank you for bringing this matter to our attention.

  Upon reviewing our records, we can confirm that your order IST209840460 was refunded on O ctober  8, 2024, after you reached out to us regarding this issue. If the refund has not yet appeared in your account, we kindly recommend checking with your card provider or financial institution, as processing times may vary depending on their policies.

  We sincerely apologize for any inconvenience or confusion this may have caused and appreciate your understanding.

  Sincerely,

  ****** ***** Customer Support Manager ********************** 

  Business Response

  Date: 11/18/2025

  Dear BBB,
  I hope you are doing well. We would like to provide an update regarding the complaint submitted by ****.
  After reviewing our records, we can confirm that the customers order ************** was fully refunded on October 8, 2024, immediately after she contacted us regarding the issue. If the refund has not yet appeared on her end, we have advised her to check with her card provider, as processing times may vary by financial institution.
  Since the customer has already been refunded in full, we kindly request your assistance in closing this complaint.

• Initial Complaint

  Date:08/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ibspot.com is unauthorized to sell our product and has been sent the following notice via email on 8/28/2024:*************************** <******************************>2:52PM (4 minutes ago)to support Dear Customer Support Team, I am writing to formally notify you that your platform, ibspot.com, is currently listing our product, STIR. **************** for sale without our authorization. STIR. Beverages is the sole manufacturer and authorized distributor of this product, and at no point have we granted permission for any third party, including ibspot.com, to sell or distribute our products. This unauthorized sale is a violation of our intellectual property rights and is misleading to our customers. We have already reported this infringement to the Better Business Bureau (BBB) and will not hesitate to pursue further legal action if this unauthorized listing is not removed immediately. We require that you: 1. Cease all sales of STIR. *************** immediately. 2. Remove any and all listings of our products from your platform. 3. Provide us with written confirmation that these actions have been completed. Our lawyer has been notified of this correspondence. Therefore, failure to comply with these demands will result in further action, including but not limited to, legal proceedings. We trust you will take this matter seriously and act promptly to rectify this situation. Please address this matter immediately and provide confirmation of compliance by responding to this email.

  Business Response

  Date: 09/06/2024

  Dear BBB ****
  
  Thank you for reaching out to us with the complaint from the brand owner. We sincerely apologize for any inconvenience this has caused and are committed to resolving the issue promptly.Could you kindly provide us with the contact information for the brand owner, or specific links to the product in question? Alternatively, the brand owner is welcome to email us directly, and we will ensure the immediate removal of the product.We appreciate your cooperation and look forward to resolving this matter as quickly as possible.
  
  
  Warm regards,
  Amber

  Customer Answer

  Date: 09/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order through ibspot.com. My credit card has been charged. I have not received my order. I was never sent a shipping tracking number. I have not received my order. I have sent letters several times. I didn't hear anything. I am filing a fraud report

  Business Response

  Date: 09/06/2024

  Dear Better Business Bureau,
  
  We acknowledge receipt of your letter regarding the complaint from our customer, ****************, and appreciate your attention to this matter.
  
  Ms. ********* placed an order with us on August 4, 2024, which includes products sourced from *****. As these items often require extended delivery times to the ***** there has been some delay. One of the items was successfully delivered on August 24, 2024, and we have provided the **** tracking number: ********************** as evidence.
  
  Following a conversation between our colleague and Ms. ********** the customer kindly agreed to wait for the remaining items, with an estimated arrival date in our U.S. warehouse of September 9, 2024. We have also attached proof of both the conversation and the delivery for your reference.
  
  To further assist Ms. ********* during this delay, we have offered a refund of half the shipping fee, which was processed on September 3, 2024.
  
  We hope this demonstrates our commitment to resolving this issue, and we sincerely apologize for any inconvenience caused.
  
  Sincerely,
  Amber

• Initial Complaint

  Date:07/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on July 9th finally received a package the 29th with a cheap pokemon looking animal when I ordered Pucci pups 3 dogs with bowl pug Maltese and snouser

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Sat, Jun 29, 8:08AM Order Number:IST200482579 Time Placed:June 28, 2024 Shipping Method:Standard Shipping (8-14 Business Days)Estimated Delivery Date:July 09, 2024 to July 18, 2024 Total:$60.95 (1 item)Your order has not been shipped yet.We will send you an email with tracking information once it's shipped.If you have any questions regarding this order, please email us at ********************************** or call us at **************. Today is July 25, 2024 and the website stills says the item has not shipped. The customer service just says the following: :I hope this email finds you well.I empathize deeply with the inconvenience caused by the delay in keeping you updated. Presently, your order is en route from our warehouse in ******* to our US facility. Rest assured, upon its arrival, we will promptly dispatch it to the address you provided. Once it's in transit, you'll receive an automated email from IBSpot containing your tracking number.Your patience and understanding during this time are greatly appreciated.: Then they offered to refund the shipping cost if I continued to wait but no date provided. Finally today just requested a complete refund.

  Customer Answer

  Date: 08/24/2024

  After disputing the charge with my bank (Bank Of America) the vendor refunded my purchase. Thank you for your assistance in this matter.