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Business Profile

Online Retailer

IBSpot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is listing our product for sale with no authorization to do so....I have contacted the business to request a cease and desist but would appreciate a flag for fraud on them to alert other companies that might be subject to the same.

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ibspot is not an authorized user to sell our product "Perricone Hydrogen Water" when we found that they were selling on their website we had one of our employees order the product to confirm it was in fact ours, how it was packaged & where it originated from. Employee placed order 9/4/24 and has yet to receive the order & contacted ibspot several times via ************* the final email stating to cancel the order and refund the money. ibspot responded they could not do that as the order was sill in process it is now 9/24/24 and they are now ordering our product via ****** that is an authorized seller and shipping to our customer. They are charging $112.77 and our product is $60. so they are making quite a profit and as I stated NOT an authorized selller.

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-27-24 I purchased 2 wrist braces from ibspot. It was an online order and I paid $88.90 This was quite high but I was not able to find the item anywhere else.I was billed for $88.90 but nothing has been received. Attempts to contact the company by phone or email have been unsuccessful so far.

  • Initial Complaint

    Date:08/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ibspot.com is unauthorized to sell our product and has been sent the following notice via email on 8/28/2024:*************************** <******************************>2:52PM (4 minutes ago)to support Dear Customer Support Team, I am writing to formally notify you that your platform, ibspot.com, is currently listing our product, STIR. **************** for sale without our authorization. STIR. Beverages is the sole manufacturer and authorized distributor of this product, and at no point have we granted permission for any third party, including ibspot.com, to sell or distribute our products. This unauthorized sale is a violation of our intellectual property rights and is misleading to our customers. We have already reported this infringement to the Better Business Bureau (BBB) and will not hesitate to pursue further legal action if this unauthorized listing is not removed immediately. We require that you: 1. Cease all sales of STIR. *************** immediately. 2. Remove any and all listings of our products from your platform. 3. Provide us with written confirmation that these actions have been completed. Our lawyer has been notified of this correspondence. Therefore, failure to comply with these demands will result in further action, including but not limited to, legal proceedings. We trust you will take this matter seriously and act promptly to rectify this situation. Please address this matter immediately and provide confirmation of compliance by responding to this email.

    Business Response

    Date: 09/06/2024

    Dear BBB ****

    Thank you for reaching out to us with the complaint from the brand owner. We sincerely apologize for any inconvenience this has caused and are committed to resolving the issue promptly.Could you kindly provide us with the contact information for the brand owner, or specific links to the product in question? Alternatively, the brand owner is welcome to email us directly, and we will ensure the immediate removal of the product.We appreciate your cooperation and look forward to resolving this matter as quickly as possible.


    Warm regards,
    Amber

    Customer Answer

    Date: 09/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online order through ibspot.com. My credit card has been charged. I have not received my order. I was never sent a shipping tracking number. I have not received my order. I have sent letters several times. I didn't hear anything. I am filing a fraud report

    Business Response

    Date: 09/06/2024

    Dear Better Business Bureau,

    We acknowledge receipt of your letter regarding the complaint from our customer, ****************, and appreciate your attention to this matter.

    Ms. ********* placed an order with us on August 4, 2024, which includes products sourced from *****. As these items often require extended delivery times to the ***** there has been some delay. One of the items was successfully delivered on August 24, 2024, and we have provided the **** tracking number: ********************** as evidence.

    Following a conversation between our colleague and Ms. ********** the customer kindly agreed to wait for the remaining items, with an estimated arrival date in our U.S. warehouse of September 9, 2024. We have also attached proof of both the conversation and the delivery for your reference.

    To further assist Ms. ********* during this delay, we have offered a refund of half the shipping fee, which was processed on September 3, 2024.

    We hope this demonstrates our commitment to resolving this issue, and we sincerely apologize for any inconvenience caused.

    Sincerely,
    Amber

  • Initial Complaint

    Date:07/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on July 9th finally received a package the 29th with a cheap pokemon looking animal when I ordered Pucci pups 3 dogs with bowl pug Maltese and snouser

  • Initial Complaint

    Date:07/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Sat, Jun 29, 8:08AM Order Number:IST200482579 Time Placed:June 28, 2024 Shipping Method:Standard Shipping (8-14 Business Days)Estimated Delivery Date:July 09, 2024 to July 18, 2024 Total:$60.95 (1 item)Your order has not been shipped yet.We will send you an email with tracking information once it's shipped.If you have any questions regarding this order, please email us at ********************************** or call us at **************. Today is July 25, 2024 and the website stills says the item has not shipped. The customer service just says the following: :I hope this email finds you well.I empathize deeply with the inconvenience caused by the delay in keeping you updated. Presently, your order is en route from our warehouse in ******* to our US facility. Rest assured, upon its arrival, we will promptly dispatch it to the address you provided. Once it's in transit, you'll receive an automated email from IBSpot containing your tracking number.Your patience and understanding during this time are greatly appreciated.: Then they offered to refund the shipping cost if I continued to wait but no date provided. Finally today just requested a complete refund.

    Customer Answer

    Date: 08/24/2024

    After disputing the charge with my bank (Bank Of America) the vendor refunded my purchase. Thank you for your assistance in this matter. 

  • Initial Complaint

    Date:06/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received what I ordered and I have not been able to speak to anyone at this facility. It says email the company which I have and I have not received a response yet. Its been more than ******************************************************** a refund.

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order on May 16th, and received an email saying it would be shipped between April 30th-May 7th. I have yet to receive any package. I feel that I am being scammed. I am requesting my product be shipped to me as soon as possible. This is ridiculous. My order number is: IST204729076. I have attempts a few phone calls, left voicemails, and emails. I am requesting a full refund in full, or my product as soon as possible.

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the steamer October 15, 2023, for $86.78 from Amazon, but it is IBSPOT's steamer. The steamer lasted for 5 months then crapped out. As you can see from the pictures, the heating element has burned through. IBSPOT doesn't want to stand behind their product even though on their website they have a two-year limited warrantee; this defective steamer only lasted 5 months. This is a lot of money to throw out the window 5 months later.

IBSpot.com is NOT a BBB Accredited Business.

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