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Business Profile

Online Retailer

IBSpot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received what I ordered and I have not been able to speak to anyone at this facility. It says email the company which I have and I have not received a response yet. Its been more than ******************************************************** a refund.

    Business Response

    Date: 11/17/2025

    We appreciate Ms. ****** for bringing this to our attention. Upon reviewing our records, we found that communication and updates were consistently provided regarding her order. 

    On June 13, 2024, our support team informed Ms. ****** that her order was delayed due to a supplier issue and offered a 10% discount as a goodwill gesture, which she accepted. The discount was processed on June 17, 2024.

    Subsequently, on June 19, 2024, we sent a follow-up email confirming that her order (IST205714512) had been shipped, along with the **** tracking number ********************** and tracking link to monitor the delivery. All updates and tracking details were communicated directly to Ms. ****** via email. In summary, the order has been shipped and the customer was notified accordingly.

    Sincerely,

    ****** ***** Customer Support Manager ********************** 

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order on May 16th, and received an email saying it would be shipped between April 30th-May 7th. I have yet to receive any package. I feel that I am being scammed. I am requesting my product be shipped to me as soon as possible. This is ridiculous. My order number is: IST204729076. I have attempts a few phone calls, left voicemails, and emails. I am requesting a full refund in full, or my product as soon as possible.

    Business Response

    Date: 11/17/2025

    Dear *******,

    Thank you for reaching out to us regarding your order. Upon reviewing our records, we confirmed that you contacted us on June 14, 2024, regarding the status of your shipment. Our team responded the same day, informing you that the package had been reported lost in transit. A full refund was issued on June 14, 2024, to resolve the matter promptly. We apologize for any inconvenience this situation may have caused and appreciate your understanding. If you have any further questions or require additional documentation regarding your refund, please dont hesitate to contact us at ************************************************************. 

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the steamer October 15, 2023, for $86.78 from Amazon, but it is IBSPOT's steamer. The steamer lasted for 5 months then crapped out. As you can see from the pictures, the heating element has burned through. IBSPOT doesn't want to stand behind their product even though on their website they have a two-year limited warrantee; this defective steamer only lasted 5 months. This is a lot of money to throw out the window 5 months later.

    Business Response

    Date: 11/17/2025

    Dear *******,

    Thank you for reaching out to us regarding your concern. Upon reviewing our records, we were unable to locate your order in our system. It appears that your purchase was made through ******, and as such, ****** is the responsible party for handling any order-related issues, refunds, or replacements.

    Please note that IBSPOT is not the manufacturer of this product and therefore we are unable to process warranty claims or replacements directly for purchases made outside our website. We recommend contacting ****** Customer Support for further assistance regarding your order.

    We apologize for any inconvenience this situation may have caused and appreciate your understanding. 

    Sincerely,

    ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    The customer purchased from ****** not in our website. Please close this complaint

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a delivery from ibspot Supposed to be caffeine eye cream I got a ****-inco Spice Grinder 2 inch for 8.99. The caffeine eye cream was *****. Product a refund

    Business Response

    Date: 11/17/2025

    Dear *********,

    Thank you for reaching out to us regarding your recent order. As mentioned in our previous email correspondence, we requested photos of the item you received so we could verify the issue and proceed with the appropriate resolution.

    As of this date, we have not yet received the requested photos. Once we receive them, we will promptly review the matter and take the necessary steps to resolve it, including issuing a refund if applicable.

    Please send the photos at your earliest convenience to *********************************** and we will ensure this matter is handled as quickly as possible.

    Sincerely,

    ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BB,
    As mentioned in our previous email correspondence with the customer, we requested photos of the item the customer received so we could verify the issue and proceed with the appropriate resolution.
    As of this date, we have not yet received the requested photos. Once we receive them, we will promptly review the matter and take the necessary steps to resolve it, including issuing a refund if applicable. Please help close this complaint

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/25/24 I placed an online order (#IST202987254) with Ibspot for MusclePharm Combat Protein Powder for $158.77. I purchased the product with confidence because thanks to its advertised "100% full refund satisfaction guarantee". I have sever screen shots on my phone to prove this. I emailed Ibspot on 2/18/24 with my dissatisfaction of the product and provided screen shots of their advertised satisfaction guarantee policy. I followed up on 2/21 as I still hadn't received a response. On 2/22 I received an email stating that they would only reimburse me 50% of what I paid because "the item had been opened." I told them this is unacceptable. They can not advertise a 100% money back guarantee and then honor it. I tried calling a dozen times and no one would answer. They are making false promises to their customers and/or falsely advertising and twisting their own words.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a swing accessory which was supposed to have been delivered by Tuesday via **** day shipping. The order hasnt been shipped yet and will be at least a week later than promised at this point. When I try to email or call the company for info on the order, I cant get in touch and get no response whatsoever. They charged way more for shipping than I ever expected and the price was really high. Now I cant get in touch with anyone from the company. I am reading other reviews on ibspot now that say the exact same thing about not getting orders. This seems to be a scam company.

    Business Response

    Date: 11/17/2025

    Dear ****,

    Thank you for contacting us and for the opportunity to address your concerns. Upon reviewing our records, we confirmed that you reached out to us on January 5, 2024, regarding your order. Our team responded promptly to your inquiries, and you were informed that your order had been cancelled and refunded on January 8, 2024.

    We apologize for any confusion or inconvenience this may have caused. Please rest assured that our team strives to respond to all customer inquiries in a timely and transparent manner.

    If you require any further assistance or documentation regarding your refund, please feel free to contact us at  ********************************** Sincerely,

    ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB,
    Upon reviewing our records, we confirmed that the customer reached out to us on January 5, 2024, regarding the order. Our team responded promptly to the inquiries, and the customer were informed that the order had been cancelled and refunded on January 8, 2024.
    Please help close the complaint, thank you

  • Initial Complaint

    Date:12/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with IBSPOT.com, and I have never received more order. When I tried contacting the company, I was sent to a voicemail instructing me to send an email. As predicted, I never received an email back from them.

    Business Response

    Date: 11/17/2025

    Dear ***,

    Thank you for bringing this matter to our attention. Upon reviewing our records, we confirmed that a refund was issued for your order on December 24, 2023, following your request for assistance.

    We apologize for any inconvenience this situation may have caused and appreciate your patience throughout the resolution process. If you have any additional questions or require further clarification, please do not hesitate to contact us at **********************************

    Sincerely,

    ****** Smith 

    Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB,
    Upon reviewing our records, we confirmed that a refund was issued for your order on December 24, 2023, following your request for assistance.

  • Initial Complaint

    Date:05/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam: Ordered for an online advertisement of "*** ********** Teen Multivitamin for Boys12-17, Twin Pack, 120 Caplets per Bottle, Supports Energy Production and Muscle Function" for $31.45. and received only one bottle!

    Customer Answer

    Date: 06/13/2023

    Dear Sir/ Madam:

    The 50%  of the value $15.72 is credited back to my account by ibspot.com.

    Attached is the reply issued by ibspot.com.

    Thank you for Help

    ******************

IBSpot.com is NOT a BBB Accredited Business.

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