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Business Profile

Online Retailer

IBSpot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item on line from ibspot in last 60 days and have not received item despite multiple attempted contacts with company. Have read multiple negative reviews since then with similar complaints. Amount involved is small, but that's not the point...its the principle! This company MUST be put out of business!!!

    Business Response

    Date: 10/28/2025

    Hello ***,
    Upon reviewing our records, we can confirm that all of your emails were replied to promptly. In your initial message, we informed you that the package had been returned to us due to an invalid address. We then requested address confirmation, which you provided.
    After that exchange, we did not receive any further emails from you.
    Please feel free to reach out to us again so we can either reship your item to the correct address or issue a full refundwhichever you prefer.
    Thank you for bringing this to our attention, and were happy to resolve it promptly once we hear back from you.
    Best regards,
    ****** *****
    IBSpot **************** Manager

    Customer Answer

    Date: 10/28/2025

    I copied BBB on my response to the business (IBSpot) requesting a full refund of the purchase price of the item ordered and never delivered. As soon as I have received that refund, I'll be happy with the outcome. Thanks.

     

    *** Chapman 

    ********************************** 

    Customer Answer

    Date: 10/31/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** *******

  • Initial Complaint

    Date:09/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrong size from the order ,no return label or refund issued

    Business Response

    Date: 11/17/2025

    Thank you for bringing this matter to our attention. Upon review, we can confirm that a return label was sent to you on September 26, 2025, and it remained valid until October 4, 2025. However, we later received notice that a chargeback was filed for this order. Please note that once a chargeback is initiated, we are unable to issue a refund directly through our system. To proceed with your refund, the chargeback must first be withdrawn or closed with your payment provider. Once that is done, we will promptly process your refund without delay. We appreciate your understanding and are happy to assist you further once the chargeback is resolved. Sincerely, ****** ***** Customer Support Manager ********************** 

  • Initial Complaint

    Date:08/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charges $31.60 for a product they then order on ********** for $12.89, then provides the customers address to ****** to send the customer the product. This seems like a scam. I am asking for a refund for the difference.

    Business Response

    Date: 11/17/2025

    Dear ******, Thank you for reaching out, and we sincerely apologize for any confusion regarding your order. Please note that IBSPOT works with several trusted suppliers and utilizes logistics partners such as ****** and other carriers to ensure faster and more reliable delivery for our customers. Prices may vary between platforms due to sourcing, shipping, and handling costs. Unfortunately, we do not offer price matching or refunds based on price differences across retailers. However, we can confirm that your order was fulfilled exactly as described on our website and shipped through one of our verified logistics partners. We truly appreciate your understanding and thank you for giving us the opportunity to clarify this matter. Warm regards, ****** ***** Customer Support Manager 

    Business Response

    Date: 11/18/2025

    Dear BBB, Please note that IBSPOT works with several trusted suppliers and utilizes logistics partners such as ****** and other carriers to ensure faster and more reliable delivery for our customers. Prices may vary between platforms due to sourcing, shipping, and handling costs. Unfortunately, we do not offer price matching or refunds based on price differences across retailers. However, we can confirm that the order was fulfilled exactly as described on our website and shipped through one of our verified logistics partners.

  • Initial Complaint

    Date:08/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a productive from them which was not cheap and when I received the product it came damaged with the seal opened and powder all over so I do not feel save using it. I called but goes straight to voicemail and on their website when I try to contact them. Email is the only option. I have submitted two emails with no response.

    Business Response

    Date: 11/17/2025

    Dear *****, Thank you for reaching out and bringing this matter to our attention. We sincerely apologize that your item arrived in unsatisfactory condition. Our records confirm that a full refund for your order was processed on August 24, 2025. Depending on your bank or payment provider, refunds typically reflect within 35 business days. We truly regret the inconvenience this caused and appreciate your patience and understanding throughout this process. Sincerely, ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB, Our records confirm that a full refund for your order was processed on August 24, 2025. Depending on your bank or payment provider, refunds typically reflect within 35 business days.


  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IBSpot.com is copying product information, pictures and our terms of sale from some of our **** listings and posting it on their website for sale and stating that it is sold and shipped by them. This is a link to a listing they copied.********************************************************************************************************************************************************************** Look in the description and terms and you will see it references Discount Depot which is my company.

    Business Response

    Date: 11/17/2025

    Thank you for bringing this to our attention. Upon reviewing your report, we confirmed that the referenced product listing has already been removed from our website. IBSpot.com does not manufacture or claim ownership of any third-party brands or content and takes all intellectual property concerns seriously. We appreciate you notifying us of this matter and have taken the necessary action to ensure compliance. Sincerely, ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB, Upon reviewing the report, we confirmed that the referenced product listing has already been removed from our website. IBSpot.com does not manufacture or claim ownership of any third-party brands or content and takes all intellectual property concerns seriously. Any copyrighted products are not posted intentionally.

  • Initial Complaint

    Date:07/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number:IST206488521 Date Placed:July 11, 2025 Shipping Method:Standard Shipping (5-8 Business Days)Estimated Delivery Date:July 18, 2025 to July 23, 2025 Total:$107.91 (1 item)Your order has been shipped, but tracking # still not available yet.We will send you an email with tracking information once it's available.If you have any questions regarding this order, please email us at ********************************** or call us at .Shipped Items (items may arrive in one or more packages)2024 Panini Illusions Hobby Box - Football Sports Trading Cards - Pack or Box: Pack 2024 Panini Illusions Hobby Box - Football Sports Trading Cards - Pack or Box: Pack package quantity: 1 Awaiting Shipment I have been emailing and calling about me order but I have not received any response.

    Business Response

    Date: 11/17/2025

    Dear *******, Thank you for reaching out and sharing your concern. We sincerely apologize for the inconvenience caused by the delay and lack of communication regarding your order. Upon checking our records, your order was refunded in full on August 5, 2025, as the package was unfortunately lost in transit, and we currently do not have available stock to send a replacement. We truly regret the frustration this situation caused and appreciate your understanding. Please allow a few business days for the refund to appear on your original payment method, depending on your banks processing time. Sincerely, ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB, We sincerely apologize for the inconvenience caused by the delay and lack of communication regarding the order. Upon checking our records, the order was refunded in full on August 5, 2025, as the package was unfortunately lost in transit, and we currently do not have available stock to send a replacement.We already processed a refund for this order 


  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ibspot.com is fraudulently selling my products. I am the owner of Enchanted Feather Bird Toys. Ibspot has copied my pictures and description of my bird toys from my **** listings and posted on their website for twice the amount as they are listed for. I am the only one that has access to these toys as they are made to order. I recently created my own website as well. These toys are copyright pending filed 06/13/25 with an original creation date of 2004. Ibspot is known for taking people's works, copying and selling to the unknowing public. Whether they actually send the items to people seem to be a 50/50 chance of dropshipping. From most complaints I read, they just take people's money and don't send anything. They do not have access to my items, as they are all made to order through **** or my website. I would never drop ship these, even if I was contacted. I certainly don't have any type of agreement with them. I have tried to contact them through their phone number. I left 1 message and now it goes immediately to voicemail, so I believe my number is blocked. I want my property removed from their website. I have also filed a complaint with the ************************ and will also be filing complaints with ******* consumer affairs.

    Business Response

    Date: 11/17/2025

    Hi *****, Thank you for bringing this matter to our attention. IBSpot.com is an independent online retailer that sources products through verified third-party distributors. We do not manufacture or claim ownership of any brands or listings featured on our website. If any product listing has unintentionally used your business name, images, or descriptions, please know this was not intentional. We have already initiated a review of our listings and will promptly remove or correct any content that may misrepresent your brand. We value transparency and cooperation and are happy to work directly with you to resolve this matter. Please provide the specific product links or listings so we can take immediate action. Sincerely, ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB, IBSpot.com is an independent online retailer that sources products through verified third-party distributors. We do not manufacture or claim ownership of any brands or listings featured on our website. If any product listing has unintentionally used your business name, images, or descriptions, please know this was not intentional. We have already initiated a review of our listings and will promptly remove or correct any content that may misrepresent of the customer's brand. We value transparency and cooperation and are happy to work directly with you to resolve this matter.

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Ibspot on June 6, 2025 for $68. This product (eye drops) was said to get to me by June 28. Today is July 15 and I have not received it or even gotten any e-mail or word that it is on the way or the status of the purchase other than the initial e-mail. I placed a phone call 6 days ago with no response to my message. I then sent an e-mail to customer support. They have sent me a couple of replies that have nothing to do with the issue, only advertisements.This is either a scam or they have lousy support. If they are not going to send the product then I expect to be reimbursed the the cost that I payed.Sincerely, ******* ****

    Customer Answer

    Date: 08/25/2025

    This matter has still not been resolved.  They sent me the product when I asked for a refund of my purchase price.  I returned the eye drops on 8-15-25 after they instructed me to do so and that they would refund me.  It has been over 2 weeks and I have not received a refund.

    Sincerely,

    ******* ****

    Business Response

    Date: 11/17/2025

    Dear ******* ****, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. Upon reviewing our records, we can confirm that a full refund was processed on September 9, 2025, as per your request. Depending on your financial institution, it may have taken a few business days for the refund to reflect in your account. We regret the delay and any frustration this situation may have caused. Please rest assured that we take all customer concerns seriously and continue to improve our communication and support processes. Sincerely, ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB,
    We would like to provide an update regarding the complaint submitted by ******* ****.
    After reviewing our records, we can confirm that a full refund for the customer was processed on September 9, 2025, in accordance with her request. Any delay in the refund appearing in her account would have been due to her financial institutions processing time. We have communicated this information to the customer and consider the matter resolved.
    Since the customer has already been fully refunded, we kindly request your assistance in closing this complaint.

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting ibspot.com by sending numerous emails, left voicemail messages and also attempted for a reply through their online website contact page. Not only are they price gauging by over $60. I requested a full refund for both my orders and have only heard back regarding one and took many emails to receive a straight answer over the course of 4 days. I want a full refund for both my orders.

    Business Response

    Date: 11/17/2025

    Dear ********************* you for reaching out and bringing this matter to our attention. After reviewing your account, we can confirm that both orders (#IST206103723 and #IST209685208) were successfully cancelled, and the corresponding refunds were processed on July 7, 2025. Depending on your payment provider, it may take a few business days for the refunds to reflect in your account. We sincerely apologize for any delays and appreciate your patience and understanding throughout this process. Sincerely, ****** ***** Customer Support Manager ********************** 

    Business Response

    Date: 11/18/2025

    Dear BBB,  After reviewing the customer's account, we can confirm that both orders (#IST206103723 and #IST209685208) were successfully cancelled, and the corresponding refunds were processed on July 7, 2025. Depending on the payment provider, it may take a few business days for the refunds to reflect in your account. Please help close this complaint, thank you


  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2025, I ordered a Cummins Throttle Cable For 1994 1995 1996 1997 1998 Dodge Ram 2500 3500 5.9L Cummins 12v for $80.15, order #1ST204112335. On June 24, 2025, I received a Water Temperature Sensor in error. I immediately emailed the company notifying them of the error with no response. I have contacted the company by email and telephone multiple times and can't get a response from anyone. Their customer service phone number goes directIy to a voice mailbox and nobody calls back. I don't know what to do to return the error part and get the part I ordered.

    Customer Answer

    Date: 07/01/2025

    Hello,

    Thank you for the quick response. When I printed out my copy of the complaint, I have a big typo, the dollar amount I paid for the order is $80.15, not $803.15, sorry for the mistake.

    Thank you,

    *****

    Customer Answer

    Date: 07/26/2025

    Hello,

    I did hear back from the company and have return the item I received in error. The item should be delivered on Monday and then I was told I would receive a refund once the item has been returned. Thank you for your help.

    Thank you,

    ***** *****

    Business Response

    Date: 11/17/2025

    Dear *****, Thank you for bringing this to our attention, and we apologize for the shipping error and delays. For order #IST204112335, you reported receiving a Water Temperature Sensor instead of the Cummins Throttle Cable. Our team issued a return label on July 19, 2025, received your return, and processed your refund on July 29, 2025. You confirmed receipt of our update the same day. We appreciate your cooperation throughout this process and are glad we were able to resolve your concern successfully. Sincerely, ****** ***** Customer Support Manager ********************** 

    Customer Answer

    Date: 11/17/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

IBSpot.com is NOT a BBB Accredited Business.

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