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Business Profile

Online Retailer

IBSpot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2025, I ordered a Cummins Throttle Cable For 1994 1995 1996 1997 1998 Dodge Ram 2500 3500 5.9L Cummins 12v for $80.15, order #1ST204112335. On June 24, 2025, I received a Water Temperature Sensor in error. I immediately emailed the company notifying them of the error with no response. I have contacted the company by email and telephone multiple times and can't get a response from anyone. Their customer service phone number goes directIy to a voice mailbox and nobody calls back. I don't know what to do to return the error part and get the part I ordered.

    Customer Answer

    Date: 07/01/2025

    Hello,

    Thank you for the quick response. When I printed out my copy of the complaint, I have a big typo, the dollar amount I paid for the order is $80.15, not $803.15, sorry for the mistake.

    Thank you,

    *****

    Customer Answer

    Date: 07/26/2025

    Hello,

    I did hear back from the company and have return the item I received in error. The item should be delivered on Monday and then I was told I would receive a refund once the item has been returned. Thank you for your help.

    Thank you,

    ***** *****

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from these people and they gave me a fake *** tracking number! I put in the tracking number and it says "Cannot be Found" please check with the company!!

  • Initial Complaint

    Date:06/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/1/2025 I searched the internet for ******************************** and found an advertised price of $39.99 for a package of 6 .17oz bottles. Upon placing an order for 2 packages of 6, I was offered a $2.00 discount on each package, so I doubled my order to 4 packages in order to take advantage of this great price on a product I currently used and loved. My total order was for 4 6-packs at the price of $37.99 each (costing $6.33 per individual bottle). I paid a total of $151.96. On 4/16/2025 I received 4 individual bottles in the mail and immediately sent an email to customer service inquiring about the remaining 20 bottles not sent to me. On 4/17/2025 a customer service representative requested a photo of what I received along with all of the packaging and labeling, which I sent, and was told that he would look into it. On 4/23/2025, the same representative emailed me requesting more time to investigate. At this time I replied that I suspected fraudulent activity by this company and was told that I could send back the product for a full refund. I did not have any reason to believe that I would actually receive my money back as I suspected I was being scammed so I was reluctant to send the 4 bottles back (also, I did not want to allow this company to use these bottles again to scam someone else). On 4/25/2025 I expressed my desire to obtain my entire order and said I would remain patient. On 4/28/2025 I was told by the representative that he had discussed my case with a "Manager" and was told to offer me a 20% refund as an offer of goodwill since I wanted to keep the product I received. I found this to be inadequate and expressed my desire to be refunded for all 20 bottles I did not receive amounting to $126.64. On 5/20/2025 I sent a follow up email demanding my refund. I have not heard back from them since 4/23/2025. The problem is not the product itself, but IBSpot's failure to deliver my entire order after charging me for it.

  • Initial Complaint

    Date:05/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ibspot scammed me and sent me not what I ordered.

    Business Response

    Date: 06/02/2025

    Dear ****,


    Thank you for bringing this matter to our attention, and we sincerely apologize for the experience youve had. We completely understand your frustration and are very sorry for the inconvenience and disappointment caused.


    Please know that we are committed to resolving this issue as quickly as possible. To assist you better, we kindly ask that you send us a photo of the item you received to our customer support email at ************************************************************. This will help us investigate the issue thoroughly and ensure the proper resolution is provided.


    We value your business and are here to make things right. Once we receive the image, we will promptly review your case and work toward a solution that meets your satisfaction.


    Sincerely,
    IBSpot Customer Support Team

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product was told it would be delivered by the 13th of may and then the 17th of may by the tracking information and it said it was delivered but I didn't get it I contacted **** and gave them the tracking info and they asked for the address **** said it was not the address on the package for the tracking number I was given I have requested the company refund the money as it never got to me and I no long need it. They continue to say they shipped it to the right address and **** says different. They keep giving me the run around and it's getting old

    Business Response

    Date: 05/23/2025

    Dear ******,

    Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you've experienced regarding your recent order.

    We understand how upsetting it must be to not receive your package as expected, especially after multiple delivery updates. Please know that it has never been our intention to cause any confusion or delay.

    According to our records and the shipping details on file, the package was sent to the address provided at the time of purchase. However, we fully acknowledge your communication with **** and your concerns about the label discrepancy. To ensure fairness and resolve this matter as quickly as possible, we have initiated an internal investigation with our fulfillment and logistics team.

    In the meantime, we are processing a full refund for your order, as we understand you no longer need the item. A confirmation will be sent to your email shortly, and the funds will be returned to your original method of payment within a few business days.

    We deeply regret any inconvenience caused and truly appreciate your patience and understanding as we work to make this right. Should you have any further questions or concerns, please dont hesitate to reach out directly.


    Sincerely,
    ****

    Customer Answer

    Date: 05/23/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ********

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to return itemand no one will answer my calls or emails

  • Initial Complaint

    Date:04/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising. Advertised as box of pens/refills. Why was one pen mailed in a 1 foot wide box stuffed.with air bunbles mailed with one pen???False advertising!!!

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website stole all my photos and all of my details from a custom item I make from scratch, that is made to order (only I make these), from ****. They copied and pasted my entire listing on their scam website. Their entire website is a scam, read the feedback. People are ordering and not receiving, they need shut down.

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Ibspot , 03/02/25, paid for EXPIDITED shipping they said 3-5 days, I have not received order, nor a tracking number. I have called and finally some answered but couldnt give me a tracking number, didnt know where my order was. Was to call back yesterday, didnt happen. Today message, unavailable.

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER # IST204207170 I purchased this order on February 19th and have not received an actual tracking number for it. I would like a full refund of $33.71 as I'm canceling my order. After doing some research, I've come across several reviews that this is a **** website. Please help in anyway you can.Thank you,***** *******

IBSpot.com is NOT a BBB Accredited Business.

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