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Business Profile

Online Retailer

IBSpot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising. Advertised as box of pens/refills. Why was one pen mailed in a 1 foot wide box stuffed.with air bunbles mailed with one pen???False advertising!!!

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website stole all my photos and all of my details from a custom item I make from scratch, that is made to order (only I make these), from ****. They copied and pasted my entire listing on their scam website. Their entire website is a scam, read the feedback. People are ordering and not receiving, they need shut down.

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Ibspot , 03/02/25, paid for EXPIDITED shipping they said 3-5 days, I have not received order, nor a tracking number. I have called and finally some answered but couldnt give me a tracking number, didnt know where my order was. Was to call back yesterday, didnt happen. Today message, unavailable.

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER # IST204207170 I purchased this order on February 19th and have not received an actual tracking number for it. I would like a full refund of $33.71 as I'm canceling my order. After doing some research, I've come across several reviews that this is a **** website. Please help in anyway you can.Thank you,***** *******

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Timeline of Events: IBSPOT.COM Order Issue Order Placed Date: January 13, 2025 Item: **** **** ******** by **** **** ********, EDT SPRAY 4.2 OZ (SNOWGLOBE COLLECTOR EDITION 2020)Amount Paid: $171.34 Order Received (Damaged Item)Date: January 22, 2025 Details: I received the order, but it arrived broken.First Contact to IBSPOT.COM Date: January 22, 2025 Details: I emailed IBSPOT.COM to report the damaged item and requested assistance.Response from IBSPOT.COM Date: January 23, 2025 Details: IBSPOT.COM replied, asking me to provide photos of the damaged item.Action: I sent the requested photos.Follow-up Email Date: January 29, 2025 Details: After not receiving a response for several days, I sent a follow-up email asking for an update.Further Follow-up Email Date: January 31, 2025 Details: After still not receiving a response, I sent another follow-up email, noting that IBSPOT.COM had not replied or provided a ************* Response from IBSPOT.COM As of January 31, 2025, IBSPOT.COM has not responded to my inquiries beyond their initial request for photos.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 12, I ordered a product (Oro Gold creme). I paid $72.19. The invoice said I would receive the order by Dec 23. I contected the Dec 24. They said the Oro Gold was out of stock. They did not know when it would be in stock. I asked for a refund. They said to wait. I contacted them Jan 3 and sked again for a refund. They said the item was back in stock, it was shipped, and I would receive it Jan 8. What I recieved was a 2 oz hand creme, which I never ordered. I contacted them and the said the Orro Goldd was still out of stocka and return the hand creme, or they would bill me $14 !! For something I did not order!. I asked for a return postage label on Jan 19, and as of today (Jan 14), I have not heard back.

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their website is falsely advertising and selling my businesses products and using our trademarked business name on their website without our permission. We would like to have them remove all EDJY products from their website immediately and remove all trademarked content.Product listing: ************************************************************************************** Product listing: **************************************************************************************

  • Initial Complaint

    Date:12/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ******* my products today 12/30/2024 to see how I was ranking. This business ibspot, is using my businesses legally registered name, images, and product descriptions to fraudulently sell my products on their website. I do not have any authorized resellers for my products. They are showing up on ****** with outrageous prices compared to what I sell them for and the information I have seen so far is that they take money from people with no intentions or ability to fulfill any orders they receive. How could they, all of my products are handmade by me and shipped or sold directly by me.

    Customer Answer

    Date: 01/26/2025

    I was contacted by the company stating it was a mistake, which is a lie because they used multiple products listings with all of my information. They have taken down my products, but I still would like the monetary compensation of $5000.

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order over the internet and after 8 days never got a tracking # and never got the item, I tried to call their customer help number and it asks for you to ( leave ) record a message and I did try 2 times in two days also I emailed them and got no response, then I looked at the ****** revues to find out I am not alone with this issue, this site as far as I am concerned should be taken down and the company be required to reimbursed all concerned

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item purchased stated on package there were almonds and cranberries enclosed. The content was peanuts and cranberries. I am allergic to peanuts and could not eat the contents. If givien to a child with peanut allergies, it could be fatal.I have requested a refund of my purchase and a repackaging of contents and labeling. This company refuses to refund my purchase or address my content concern.

IBSpot.com is NOT a BBB Accredited Business.

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