Online Retailer
IBSpot.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 43 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product from these people and they gave me a fake *** tracking number! I put in the tracking number and it says "Cannot be Found" please check with the company!!Business Response
Date: 11/17/2025
Dear *****, We sincerely apologize for the confusion and frustration caused by the incorrect tracking information initially provided. After reviewing your order details, we have confirmed that the shipment was successfully delivered. For your reference, you may track your package using the following link: ************************************************ According to the tracking record, your order was delivered on June 20, 2025 to the address on file: ********************************************************************************************************************************. We sincerely apologize again for any misunderstanding and appreciate your patience while this was clarified. Sincerely, ****** ***** Customer Support Manager **********************Initial Complaint
Date:05/24/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ibspot scammed me and sent me not what I ordered.Business Response
Date: 06/02/2025
Dear ****,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience youve had. We completely understand your frustration and are very sorry for the inconvenience and disappointment caused.
Please know that we are committed to resolving this issue as quickly as possible. To assist you better, we kindly ask that you send us a photo of the item you received to our customer support email at ************************************************************. This will help us investigate the issue thoroughly and ensure the proper resolution is provided.
We value your business and are here to make things right. Once we receive the image, we will promptly review your case and work toward a solution that meets your satisfaction.
Sincerely,
IBSpot Customer Support TeamInitial Complaint
Date:05/20/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a product was told it would be delivered by the 13th of may and then the 17th of may by the tracking information and it said it was delivered but I didn't get it I contacted **** and gave them the tracking info and they asked for the address **** said it was not the address on the package for the tracking number I was given I have requested the company refund the money as it never got to me and I no long need it. They continue to say they shipped it to the right address and **** says different. They keep giving me the run around and it's getting oldBusiness Response
Date: 05/23/2025
Dear ******,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you've experienced regarding your recent order.
We understand how upsetting it must be to not receive your package as expected, especially after multiple delivery updates. Please know that it has never been our intention to cause any confusion or delay.
According to our records and the shipping details on file, the package was sent to the address provided at the time of purchase. However, we fully acknowledge your communication with **** and your concerns about the label discrepancy. To ensure fairness and resolve this matter as quickly as possible, we have initiated an internal investigation with our fulfillment and logistics team.
In the meantime, we are processing a full refund for your order, as we understand you no longer need the item. A confirmation will be sent to your email shortly, and the funds will be returned to your original method of payment within a few business days.
We deeply regret any inconvenience caused and truly appreciate your patience and understanding as we work to make this right. Should you have any further questions or concerns, please dont hesitate to reach out directly.
Sincerely,
****Customer Answer
Date: 05/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
Date:05/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to return itemand no one will answer my calls or emailsBusiness Response
Date: 11/17/2025
Dear ***************** you for your communication regarding your return. Our team promptly assisted you through email beginning May 7, 2025, and a return label was issued on May 9, 2025. Once your return was received, we processed your full refund to the original form of payment. We appreciate your cooperation throughout this process and are glad we were able to resolve your concern successfully. Sincerely, ****** ***** Customer Support Manager **********************Initial Complaint
Date:04/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising. Advertised as box of pens/refills. Why was one pen mailed in a 1 foot wide box stuffed.with air bunbles mailed with one pen???False advertising!!!Business Response
Date: 11/18/2025
The product is correct, customer only purchased a single pen. Please clsoe this complaintInitial Complaint
Date:04/07/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website stole all my photos and all of my details from a custom item I make from scratch, that is made to order (only I make these), from ****. They copied and pasted my entire listing on their scam website. Their entire website is a scam, read the feedback. People are ordering and not receiving, they need shut down.Business Response
Date: 11/17/2025
Dear **************** you for bringing this to our attention. We take claims of unauthorized content use very seriously. IBSpot.com is an independent online retailer that sources product listings through third-party suppliers and marketplaces. We do not intentionally copy or reproduce any custom-made or proprietary listings. If a product on our site has used your photos or descriptions without authorization, please provide the specific product link or listing details, and we will immediately remove it from our website. We sincerely apologize for any inconvenience this may have caused and appreciate your cooperation in helping us resolve this matter promptly. Sincerely, ****** ***** Customer Support Manager **********************Business Response
Date: 11/18/2025
Dear BBB, We take claims of unauthorized content use very seriously. IBSpot.com is an independent online retailer that sources product listings through third-party suppliers and marketplaces. We do not intentionally copy or reproduce any custom-made or proprietary listings. If a product on our site has used the photos or descriptions without authorization,the customer is open to contact us. But as of now, we did not received any email from the customer. Pleas ehelp close this complaint, thank youInitial Complaint
Date:03/11/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order with Ibspot , 03/02/25, paid for EXPIDITED shipping they said 3-5 days, I have not received order, nor a tracking number. I have called and finally some answered but couldnt give me a tracking number, didnt know where my order was. Was to call back yesterday, didnt happen. Today message, unavailable.Business Response
Date: 11/17/2025
Dear ******, Thank you for reaching out and sharing your concern. Upon reviewing our records, we can confirm that your order was successfully delivered by **** and is currently available for pickup. According to **** tracking number 9361 2896 9045 8263 6223 0, your package arrived at the *******, OR ***** *********** on March 20, 2025, at 8:14 AM and is ready for pickup. Pickup Location: USPS Yachats *********** *************************************************************** Hours: MondayFriday 9:00 AM4:30 PM, Saturday 12:0012:30 PM Wed like to confirm that the order was shipped promptly and delivered within the expected timeframe for Expedited Shipping (35 business days). Please bring a valid ID when picking up your package at the post office. Thank you for your patience and for choosing IBSPOT.
Sincerely, ****** ***** Customer Support Manager **********************
Business Response
Date: 11/18/2025
Dear BBB,
We would like to provide an update regarding the complaint submitted by ******.
According to **** tracking information (9361 2896 9045 8263 6223 0), the customers order was successfully delivered and has been available for pickup at the Yachats, OR *********** since March 20, 2025. We have provided the customer with the full pickup details, including the location and hours, and the matter has been resolved on our end.
Since the shipment was delivered within the expected timeframe and is ready for customer pickup, we kindly request your assistance in closing this complaint.Initial Complaint
Date:03/03/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER # IST204207170 I purchased this order on February 19th and have not received an actual tracking number for it. I would like a full refund of $33.71 as I'm canceling my order. After doing some research, I've come across several reviews that this is a **** website. Please help in anyway you can.Thank you,***** *******Initial Complaint
Date:01/31/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Timeline of Events: IBSPOT.COM Order Issue Order Placed Date: January 13, 2025 Item: **** **** ******** by **** **** ********, EDT SPRAY 4.2 OZ (SNOWGLOBE COLLECTOR EDITION 2020)Amount Paid: $171.34 Order Received (Damaged Item)Date: January 22, 2025 Details: I received the order, but it arrived broken.First Contact to IBSPOT.COM Date: January 22, 2025 Details: I emailed IBSPOT.COM to report the damaged item and requested assistance.Response from IBSPOT.COM Date: January 23, 2025 Details: IBSPOT.COM replied, asking me to provide photos of the damaged item.Action: I sent the requested photos.Follow-up Email Date: January 29, 2025 Details: After not receiving a response for several days, I sent a follow-up email asking for an update.Further Follow-up Email Date: January 31, 2025 Details: After still not receiving a response, I sent another follow-up email, noting that IBSPOT.COM had not replied or provided a ************* Response from IBSPOT.COM As of January 31, 2025, IBSPOT.COM has not responded to my inquiries beyond their initial request for photos.Business Response
Date: 11/17/2025
Dear ***** After receiving your report of a damaged item on January 23, 2025, we immediately investigated and arranged a replacement on February 4, 2025 ****** #************). Unfortunately, the replacement was lost in transit. On February 13, 2025, we informed you of the situation and offered a full refund. However, we later learned that a chargeback had been filed, preventing us from issuing the refund directly while it remains under review by your payment provider. Once the chargeback is closed or canceled, well process the full refund immediately. We sincerely apologize for the inconvenience and appreciate your patience Sincerely, ****** ***** Customer Support Manager **********************Business Response
Date: 11/18/2025
Dear BBB, After receiving the report of a damaged item on January 23, 2025, we immediately investigated and arranged a replacement on February 4, 2025 ****** #************). Unfortunately, the replacement was lost in transit. On February 13, 2025, we informed the customer of the situation and offered a full refund. However, we later learned that a chargeback had been filed, preventing us from issuing the refund directly while it remains under review by the payment provider. Once the chargeback is closed or canceled, well process the full refund immediately.Initial Complaint
Date:01/14/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 12, I ordered a product (Oro Gold creme). I paid $72.19. The invoice said I would receive the order by Dec 23. I contected the Dec 24. They said the Oro Gold was out of stock. They did not know when it would be in stock. I asked for a refund. They said to wait. I contacted them Jan 3 and sked again for a refund. They said the item was back in stock, it was shipped, and I would receive it Jan 8. What I recieved was a 2 oz hand creme, which I never ordered. I contacted them and the said the Orro Goldd was still out of stocka and return the hand creme, or they would bill me $14 !! For something I did not order!. I asked for a return postage label on Jan 19, and as of today (Jan 14), I have not heard back.
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