Business Profile

Collections Agencies

The Receivable Management Services LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

99 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
fair credit reporting act 15 USC 1692 and 15 USC 1681 i am requesting validation of this debt. please provide original creditor, original account number, the date the account was opened, the date of the last payment, the amount of the original debt & an itemized statement showing the amount of debt and any additional charges or fees. please provide all this information in writing within 30 days. if validation is not provided, i will expect this item to be removed from my credit reports and further collection activity to cease.
Business Response
Date: 10/24/2023
Dear ************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on December 17, 2019.

Our records indicate we received several notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2012 ****** ******, effective October 7, 2019 through November 5, 2019, in response to each dispute received.

Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

Should you wish to discuss the account further, please contact ********************* directly at ***************.

Sincerely,
***********************************
Compliance Department
************
Initial Complaint
Date:09/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a miss call from them this afternoon; no voice mail left and never received written notice from them about any collection.
Business Response
Date: 09/28/2023
Dear **********************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.Our client placed a matter with us and, through our location efforts, your phone number was identified as a possible contact for the person we are trying to reach. Our records indicate we have not had any contact with you and were unaware we were calling a wrong number.

Upon receipt of your letter to the BBB, we removed your number from our files, preventing further contact from The Receivable Management Services LLC.

We apologize for any inconvenience you experienced with this matter. Should you need further assistance, please contact our Consumer Advocacy Group directly at ************.

Sincerely,
***********************************
Compliance Department
************
Customer Answer
Date: 09/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:08/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Written: Request for account belonging to The Receivable Management Services LLC. currently in paid status to be removed from all credit reporting agencies. Cease and desist further credit reporting for Account #************ for amount $0.(original $208) For the purposes of 15 U.S.C 1692 et. seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the validity of the debt collectors' claims. This account has been settled; settled debt is considered income by the IRS. The IRS guidelines explicitly state that settled debt should be categorized as income, not as a debt, on a consumer report. This communication serves as the required Notice highlighting the inaccurate information that is currently being reported on my consumer report. Time of Notice: I am making a final goodwill attempt to have The Receivable Management Services LLC. clear up this matter and cease reporting this account. I respectfully ask for a resolution within the next 3 calendar days of 8/28/23. Official Request of action by 8/31/23: The Receivable MGMT SVCS LLC. to cease and desist reporting to all credit reporting agencies. The listed account is paid and needs to be removed. I will be maintaining this BBB complaint for the purpose of filing any future complaints with the FTC and Attorney General's office if non-compliance continues to happen. Continued reporting on my consumer report by The Receivable MGMT SVCS LLC. will be them knowingly violating 15 U.S.C 1692e.
Business Response
Date: 09/07/2023
Dear **************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 9, 2018.

On November 30, 2020, you contacted our office and requested to settle the account for an amount less than the balance owed. You agreed to a settlement payment in the amount of $103.82,processed electronically, and your account subsequently closed in our office.

On January 4, February 2, March 5, and April 2, 2021, we updated your credit report to reflect the settled status, as is required by the FCRA.

We received notices of your dispute from the Credit Reporting Agencies on August 10, and August 11, 2023. We responded to both disputes verifying the settled status of the account.

Upon receipt of your letter to the BBB, we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

Should you wish to discuss the account further, please contact ********************* directly at ***************.

Sincerely,
***********************************
Compliance Department
************
Initial Complaint
Date:08/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice that I have a collection from ************ on my credit report. It says it was opened on 11/11/2020 for $0.00 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.
Business Response
Date: 08/24/2023
Dear ****************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on November 11, 2020. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on November 14, 2020. Our records indicate we have not had any contact with you and were unaware of your dispute.

On March 15, 2021, ********************* notified us of a payment in the amount of $198.33, satisfying the balance in full.

On April 2, May 2, and June 1, 2021, we updated your credit report to reflect the paid status of your account, as is required by the FCRA.

Upon receipt of your letter to the BBB, we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

Should you wish to discuss the account further, please contact ********************* directly at ***************.

Sincerely,
***********************************
Compliance Department
************
Initial Complaint
Date:08/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ***********. I do not have a contract with RECEIVABLE MGMT SVCS. They did not provide me with the original contract as requested.
Customer Answer
Date: 09/09/2023
I have enclosed the screen shots of me asking them for the contract between them and myself. As you can see they said they will furnish it but it has yet to happen and the said they would stop all collection activity until they can provide said contract. Unfortunately they are still showing up on my credit reports.
Business Response
Date: 09/13/2023
Dear ******************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on December 27, 2022.

On August 23, 2023, we received notice of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2010 ****** ****** and a 1997 ********* *****/*****, effective May 14, 2022 through November 14, 2022, in response to the dispute received.

On September 5, 2023, we again received notice of your dispute via email to our Consumer Advocacy Group. We placed your account on hold at that time for further review, and your account subsequently closed in our office, preventing further contact from The Receivable Management Services LLC.

Upon receipt of your letter to the BBB, we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

Should you wish to discuss the account further, please contact ********************* directly at ***************.

Sincerely,
***********************************
Compliance Department
************
Customer Answer
Date: 09/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:08/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ref No: # ************ - I received a collection notice from Receivable Management Services on 08/16/23 ( Letter Dated 08/09/23) demanding payment for $133.19 from original creditor ************************ that I do not owe. ********************* violated privacy laws when they unethically and illegally released my private information to your company without my knowledge or consent. As a result I am receiving unsolicited, harassing calls and mailings from RMS. ********************* has never reached out directly to notify me of any due balances. I do not have any contractual obligations to ********************* or Receivable Management Services LLC. In addition, I have never signed any contracts that warrant these debt proceedings. There are no credit or debt agreements that exist. I have not been supplied proof under the doctrine of estoppel by silence. ********** ****************** (Mo) 281 SW 715, 719, I may presume that no proof of the alleged debt, nor therefore any such debt in fact exists! Pursuant to 18 USC 8, I owe no debt. This company is violating my consumer right to privacy pursuant to 15 USC 1681 b 2. this company has no permission to report ANYTHING using my info pursuant to 15USC 1681 4. I recommend that RMS refrain from any further pursuits as these tactics are illegal and the charges are fraudulent. In regards to credit reporting; any collections accounts that have been reported on my consumer report from Receivable Management Services will be disputed with the Credit Reporting agencies as well as a submission of an official complaint with the ************************************ and the ******* Attorney General. In addition to the certified dispute letter sent to you on 8/16/23 I also request validation of this alleged debt per the ********* codes governing debt collections. I also request confirmation RMS are bonded in the state of Florida to practice debt collections, and are required to comply with ******* Finance Code. I am requesting information on any fees added by your agency. I request immediate notification by mail if this alleged debt is sold or transferred. I hereby demand that this account be Deleted if you do not have sufficient time to complete an investigation to validate this debt in 30 days, as also required by law. This is also a notice to Receivable Management Services LLC to cease the harassing phone calls, mailings or communications; unless to notify that the file has been deleted, closed and removed from connection with my name.
Business Response
Date: 09/07/2023
Dear **************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on August 7,2023. Our records indicate we have not had any contact with you and were unaware of your dispute.

Upon receipt of your letter to the BBB, we stopped collections in our office, preventing further contact from The Receivable Management Services LLC. We have also obtained the attached validation of the charges related to insurance coverage on a 2014 ***** *****, effective October 26, 2022 through April 26, 2023, for your review.

The Receivable Management Services LLC has not and will not report this matter to the Credit Reporting Agencies.
Should you wish to discuss the account further, please contact our office directly at ************.

Sincerely,
***********************************
Compliance Department
************
Customer Answer
Date: 09/15/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Please provide confirmation that the file has been deleted, closed, and removed from connection with my name. I did in fact receive a collection notice from Receivable Management Services on 08/16/23 (Letter Dated 08/09/23) Ref No: # ************ demanding payment for $133.19 from original creditor ************ Insurance", that I do not owe. Your response to the BBB complaint states charges are for coverages for dates that *********** did not provide coverage for said vehicle. The vehicle is and has been insured by another insurance company. Further, *********** Insurance violated privacy laws when they unethically and illegally released my private information to your company without my knowledge or consent. As a result, I am receiving unsolicited, harassing calls and mailings from RMS. *********** Insurance has never reached out directly to notify me of any due balances. I do not have any contractual obligations to *********** Insurance or Receivable Management Services LLC. In addition, I have never signed any contracts that warrant these debt proceedings. There are no credit or debt agreements that exist. This company is violating my consumer right to privacy pursuant to 15 USC 1681 b 2. This company has no permission to report ANYTHING using my info pursuant to 15USC 1681 4. I recommend that RMS refrain from any further pursuits as these tactics are illegal and the charges are fraudulent. Regarding credit reporting, any collections accounts that have been or may be reported on my consumer report in the future from Receivable Management Services will be disputed with the Credit Reporting agencies as well as a submission of an official complaint with the ************************************ and the ******* Attorney General. In addition to the certified dispute letter sent to you on 8/16/23 I also request validation of this alleged debt per the *** & FTC codes governing debt collections. I also request confirmation RMS are bonded in the state of Florida to practice debt collections and are required to comply with ******* Finance Code. I am requesting information on any fees added by your agency. I request immediate notification by mail if this alleged debt is sold or transferred. I hereby demand that this account be Deleted if you do not have sufficient time to complete an investigation to validate this debt in 30 days, as also required by law. This is also a notice to Receivable Management Services LLC to cease the harassing phone calls, mailings, or communications; Please provide confirmation that the file has been deleted, closed, and removed from connection with my name.

Regards,

***********************

Business Response
Date: 10/20/2023
Dear **************,
Thank you for your letter and for providing us with an additional opportunity to assist. Upon receipt of your initial letter to the Better Business Bureau (BBB), we stopped collections in our office and notified ********************* of your dispute.
Upon receipt of your most recent letter to the BBB, we have closed your account in our office and returned it to *********************.
The Receivable Management Services LLC has not and will not report this matter to the credit reporting agencies. In addition, no fees were added to the account while placed with our office.

For information regarding The Receivable Management Services LLCs registration in the Florida, please visit the Florida Department of State, Division of Corporations search engine at **********************************************************.
Should you wish to discuss the matter further, please contact ********************* directly at ************.
Thank you,
***********************************
Compliance Department
************
Customer Answer
Date: 10/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time, however should anything change in regards to this claim this does not waive my rights to further pursue, dispute or commence legal action.

Regards,

***********************
Initial Complaint
Date:08/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 4, 2023 my business received an email from Receivable Management Services LLC stating they were attempting to collect a debt on behalf of ********* ******** LLC. I personally spoke with ***************************, a representative of ********* ******** LLC and stated we were not interested in their products. I then received an invoice for $218 for digital products that I did not agree to purchase. I never clicked on their links or downloaded their products. My business has not purchased or received any goods or services from ********* ******** LLC. My business has received several emails and phone calls from ********* ******** LLC trying to badger us into purchasing their product and then threatening collections when did not achieve their desired outcome. Again, we did not purchase any goods nor receive any services from the above company and insist this money grab be dismissed immediately. Thank you.
Business Response
Date: 08/25/2023
Dear **************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. Personnel Concepts placed an account listed to ********* ***** ********* ** in our office for collections on July 31, 2023.

On August 21, 2023, your wife contacted our office, advising us of your dispute. We placed the account on hold at that time and notified ********* ******** of your dispute.

Upon receipt of your letter to the BBB, we closed the account in our office, preventing further contact from The Receivable Management Services LLC, and returned it to ********* ********.

The Receivable Management Services LLC has not and will not report this matter to the Credit reporting agencies.

Should you wish to further dispute the account, please contact ********* ******** directly at ************.

Sincerely,
***********************************
Compliance Department
************
Initial Complaint
Date:08/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company calls almost every day, sometimes more than once a day. I've sent texts to stop the calls, but they go unanswered. The calls have been coming in since June 12th that I've saved on my phone. I've blocked the calls, but they keep piling up in my resents file. I'm 58 and disabled, and don't want to call them for fear of more calls and fraudulent behavior. I have no outstanding bills to pay. The only bills I have are up to date, and my credit is very good, in the high 700's. This is a fraudulent scam company trying to take advantage of older folks. Please help get these parasites off of my phone. Thank You,*********************
Customer Answer
Date: 08/18/2023
More numbers from this company, *****************-***************-***************-************. I have many calls from these numbers, some twice a day and at least every other day for over a couple of months saved on my phone. Can I sue this company?
Thank you,

Business Response
Date: 08/23/2023
Dear *****************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ******** ******** placed your account in our office for collections on May 26, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on May 29, 2023. Our systems do not communicate via text messages and we were unaware of your dispute.

Upon receipt of your letter to the BBB, we closed the account in our office, preventing further contact from The Receivable Management Services LLC and returned it to ******** ********.

Should you wish to further dispute the account, please contact ******** ******** directly at ************.

Sincerely,
***********************************
Compliance Department
************
Business Response
Date: 08/24/2023
Dear *****************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.

Upon receipt of your request for no further calls from the BBB, we stopped collections in our office and removed your number from our system, preventing further contact from The Receivable Management Services LLC. We apologize for any inconvenience you have experienced regarding this matter.

Should you need further assistance from our office, please email our Consumer Advocacy Group directly at [email protected].
Sincerely,
***********************************
Compliance Department
************
Customer Answer
Date: 08/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: My account is paid and up to date. I have the receipts to prove it, not to mention my bank statements.

Regards,

************************************
Customer Answer
Date: 08/25/2023
I called this number that Receivables Management sent at the bottom of their response, ************. The company's name is **, ***** **********, and they do not service my area. Their corporate office is in ******* *****. Their phone # is, ************. The supervisor I spoke with was very friendly and helpful. This proves that the company, Accounts Receivables is a fraud and guilty of Fraud and harassment for the last two to three months. Please help me get this company shut down so others will not be subjected to fraud and harassment.
Thank You.
Business Response
Date: 08/29/2023
Dear *****************,

Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.

Upon checking our records,we found that we did provide you with an inaccurate contact number for our client, ******** ********, in our previous response. We apologize for this mistake and any inconvenience it may have caused you.

To avoid further confusion, we have obtained the attached validation related to the charges for your records. To further discuss the matter, please contact ******** ******** directly at ************, as indicated on the invoice.

Should you need further assistance from our office, please email our Consumer Advocacy Group directly at [email protected].

Sincerely,
***********************************
Compliance Department
************
Customer Answer
Date: 09/05/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: You people at Receivable Services should do a better job of researching your intended targets. The bill you sent to me is for my son, **** *****************, *****************. He sold the property a while back. I have no connection to *****************. My account with ******** *************** is spotlessly clean. My name is ************************************* I called ******** ******** and they reassured me, I have a spotless record with them. The Lady I spoke with said, "If all of our customers paid their bills as well as you do, I would be out of a job". Now I suggest you call ******** ********, and get your information straightened out ASAP because if I get anymore calls or credit problems from you, I will turn this whole problem over to my attorney, and will be collecting from YOU! Thank you.

Regards,

************************************
9/5/2023
Business Response
Date: 09/14/2023
Dear **************,

Thank you for your letter and for providing us with an additional opportunity to respond. We have noted our records and will update our client with the information youve provided.

The Receivable Management Services LLC has not and will not report this matter to the credit reporting agencies.

This matter is closed in our office and you will receive no further communication from The Receivable Management Services LLC. We apologize for any inconvenience you have experienced. If we can be of further assistance, please contact our Consumer Advocacy Group directly at ************.

Thank you,

*****************************, Senior Manager
Compliance Department
************
Customer Answer
Date: 09/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards, Thank you,

************************************
Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am demanding removal of this collection from receivable managements. I do not owe them the $514. This is reflecting on my credit report and it is deeply impacting my credit score. I have reached out for more information and for a verification but receivables management has not been reachable from letters, phone calls, better business bureau, and consumer financial protection bureau.
Business Response
Date: 08/18/2023
Regarding Complaint ID ********; *******************************, we do not believe this matter involves The Receivable Management Services LLC as we do not do business with and are in no way affiliated with ******** Auto Insurance.

In addition, we completed a search of our files that included *** ********** name and phone number. No results were found in the search, indicating we do not have an account for ********************** in our office.
Regulatory Compliance Specialist

***********************************
Initial Complaint
Date:07/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not liable for this debt with RECEIVABLE MGMT SVCS LLC. i do not have a contract with this credit agency. They did not provide and refuse to provide me with the original contract as requested.
Business Response
Date: 07/24/2023
Dear **********************,

Thank you for your letter to the Better Business Bureau (“BBB”) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on October 14, 2019.

Our records indicate we received several notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2014 ****** ***** * and a 2011 ***** ** ***, effective June 12,2019 through September 1, 2019, in response to each dispute received.

Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

Should you wish to discuss the account further, please contact ********************* directly at ***************.

Sincerely,
***********************************
Compliance Department
************

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