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Business Profile

Collections Agencies

The Receivable Management Services LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 100 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I check my credit reports and I found that this collection company The Receivable Management put this collection bill on my credit report without notifying me. I have been paying *********** monthly for this debt and I have confirmation from *********** that *********** have been receiving payments from me monthly. I don’t know The Receivable Management never heard of them and never was notified by them before putting this collection on my credit reports. The Receivable Management must remove this account from my credit reports because I was never notified before The Receivables Management put this collection bill on my credit reports. The Receivable Management just put this collection account on my credit reports without notification. This is unlawful. Remove this collection from my credit reports.

      Business Response

      Date: 08/11/2023

      Dear ********************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 18, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you on April 27, 2023.

      On July 14, 2023, you contacted our office and agreed to make an electronic payment of $270.00 to satisfy the balance in full. In addition, our supervisor agreed to the removal of the credit reporting as a courtesy, and provided you with an expected timeline of the process.

      On July 21, 2023, your payment of $270.00 posted to your account, and your account subsequently closed in our office on August 5, 2023.  We also initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******.

      Upon receipt of your letter to the BBB, we reviewed our records and confirmed the request to remove the credit reporting was accurately submitted to the ************************** Please allow up to 45 days from the date we initiated removal for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at 800-***********.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:07/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with RECEIVABLE management services llc . I do not have a contract with them nor have they provided me with original contract as requested .

      Business Response

      Date: 07/20/2023

      Dear ********************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 3, 2023.

      On April 3, 2023, we contacted you in an effort to discuss the account and the repayment options available. You requested for account information sent to you and we mailed the attached validation of charges related to insurance coverage on a 2019 ******** ****** and a 2012 ****** ******, effective August 19, 2022 through January 27, 2023, for your review.

      On June 15, 2023, you requested information on settling the account and our agent advised the option was not available at that time. No payment arrangements were made during the call.

      On July 15, 2023, we received notification of your fraud dispute from the Credit Reporting Agencies. We closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.

      Should you wish to further dispute your account as fraudulent, please contact ********************* directly at ***************.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:07/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** **. I do not have a contract with Receivable Management. My request for the original contract was not met. As requested, I never received the original contract

      Business Response

      Date: 07/18/2023

      Dear ******************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on January 9, 2023.

      On July 7, 2023, we received notice of your dispute from the ************************** We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2021 **** **** and a 2018 *** ***, effective August 12, 2022 through November 27, 2022, in response to the dispute.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at ***************.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** **, I do not have a contract with Receivable Management, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/20/2023

      Dear **************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on January 28, 2023.

      On July 7, and 10, 2023, we received notices of your dispute from the Credit Reporting Agencies.  We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2009 **** ******, effective June 16, 2022 through December 16, 2022,in response to each dispute.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at 800-***********.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 RECEIVABLE MGMT SVCS LLC Account Number: ************ In accordance with the Fair Credit Reporting act my rights have been violated. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. 15 USC 1681a 2 (A)(I) (exclusions) states report containing information solely as to transactions or experiences between the consumer and the person making the report. This company is not only violating my rights but they are also harassing me and bringing stress to my family. I ask that this company cease communication with me and that they are removed from my credit report.

      Business Response

      Date: 07/18/2023

      Dear ********************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on February 22, 2022.

      On September 21, 2022, you contacted our office and requested for the validation of charges mailed to you. We placed your account on hold at that time and mailed the attached validation of charges related to insurance coverage on a 2021 ***** *******, effective November 7, 2021 through January 12, 2022, for your review.

      Our records indicate we also received several notices of your dispute from the Credit Reporting Agencies. We notified *********** Insurance of your dispute and mailed the validation of charges in response to each dispute received.

      On July 6, 2023, we received your letter to the Consumer Financial Protection Bureau (“CFPB”). We closed your account in our office at that time and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******.

      Upon receipt of your letter to the BBB, we reviewed our records and confirmed the request to remove the credit reporting was accurately submitted to the Credit Reporting Agencies. Please allow up to 45 days for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at 800-***********.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:06/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to lodge a formal complaint against the debt collection company, RECEIVABLE MANAGEMENT, for reporting an account on my credit report that does not belong to me. I kindly request your intervention in resolving this matter and ensuring the immediate removal of the inaccurate account. RECEIVABLE MANAGEMENT's inclusion of an erroneous account on my credit report has unfairly affected my financial reputation and credibility. Despite my diligent efforts to dispute this inaccurate information directly with RECEIVABLE MANAGEMENT, they have shown a complete disregard for my concerns and have failed to take any appropriate action. I implore the Better Business Bureau to investigate this matter promptly and hold RECEIVABLE MANAGEMENT accountable for their negligent reporting practices. It is essential that they promptly remove the inaccurate account from my credit report, as it is unjustifiably damaging my creditworthiness and hindering my financial opportunities. I kindly request the Better Business Bureau's assistance in mediating this dispute and ensuring a satisfactory resolution. The inaccurate reporting of this account on my credit history not only harms me but also violates fair business practices. I trust that your intervention will help rectify this situation and restore the accuracy and integrity of my credit report. Thank you for your prompt attention to this matter. I eagerly anticipate a swift resolution to this dispute. Should you require any further information or documentation, please do not hesitate to contact me.

      Business Response

      Date: 07/06/2023

      Dear ********************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on February 7, 2023.

      On July 5, 2023, we received your letter to the BBB and your notification of fraud dispute from the Credit Reporting Agencies.  We closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.

      Should you wish to further dispute your account as fraudulent, please contact ********************* directly at 800-***********.

      Sincerely,
      ***********************************
      Compliance Department
      ************

      Customer Answer

      Date: 07/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please check and investigate the date of the last activity in this account. I believe that this violated my privacy and stole my identity by reflecting my credit report

      Business Response

      Date: 06/28/2023

      Dear ****************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ************ ********* placed your account in our office for collections on February 22, 2023.

      On May 10, 2023, you contacted our office and agreed to an electronic payment of $1512.09, satisfying the balance in full. In addition, you requested a deletion of credit reporting as a courtesy to assist with a house loan. Our agent agreed to the removal of the credit reporting and provided you with an expected timeline of the process.

      On May 25, 2023, we received notices of your fraud dispute from the Credit Reporting agencies. We closed your account in our office, preventing further contact from The Receivable Management Services LLC,and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********.

      Upon receipt of your letter to the BBB, we reviewed our records and confirmed the request to remove the credit reporting was accurately submitted to the Credit Reporting Agencies. Please allow up to 45 days from the date we initiated removal for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at ***************.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:06/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not llable for this debt with The Receivable Management Services, they did not provide me with the original contract as i requested.

      Business Response

      Date: 07/06/2023

      Dear ********************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on November 9, 2020.

      Our records indicate we have received several notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2010 **************, effective June 11, 2020 through September 28, 2020, in response to each dispute received.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******.Please allow up to 45 days for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at ***************.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a collection account in the amount of 320.99  - Account number *********** Reference # ************ from Receivable Management Services LLC- We asked for them to send proof of this amount, they said if they did that we'd be liable for the amount- there are supposedly several invoices, at least two of them coming when we were away on vacation last year- the did state that this total included interest and penalties- they stated there was a payment of 34.68 made in April of this year, so the entire amount is valid- we never made any such payment.

      Business Response

      Date: 07/03/2023

      Dear ****************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ************************* LLP placed your account in our office for collections on December 3, 2022.

      On June 5, 2023, we contacted you in an effort to discuss your account and the repayment options available. You advised our agent of your dispute and requested for a detailed breakdown of the charges. We placed your account on hold at that time to obtain validation of the charges from ************************* LLP.

      Upon receipt of your letter to the BBB, we again requested the documents from ************************* LLP. We will not resume collection activity until after we have sent you the requested detail.

      Should you wish to discuss the account further, please contact our office directly at ************.

      Sincerely, 
      ***********************************
      Compliance Department
      ************

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at the credit report for my brother, *********************, and it shows a past due of 86.00 for an account opened on 01/04/2021. I have no clue who the supposed account is with. He was staying at my house during that time, and no accounts for him were set up with anyone. As a matter of fact he has no credit at all, and a blank credit report, aside from this 86.00 claim. This is the only thing on his credit record. He does not owe this money to anyone, nor does he owe anyone else. He is strictly cash and no credit. 

      Business Response

      Date: 05/19/2023

      Dear **************,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. To protect the security of **. ****** information, we are unable to discuss this matter with anyone else unless authorized to do so by him.

      ************** can provide authorization to speak with you by contacting our office directly at ************.

      Sincerely,
      ***********************************
      Compliance Department
      ************

    The Receivable Management Services LLC is NOT a BBB Accredited Business.

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