Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Receivable Management Services LLC

  7350 Tilghman St Ste 300 Allentown, PA 18106-9012

• 

  The Receivable Management Services LLC

  PO Box 5000 Fogelsville, PA 18051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with receivable management, original creditor progressive. And do not have a contract with receivable management. They did not provide me with the original application like I have asked.

  Business Response

  Date: 11/22/2022

  Dear ****************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. *********** ********* placed your account in our office for collections on April 20, 2020. A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to the address provided by our client on June 25,2020. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we placed your account on hold and obtained the attached validation of the charges related to insurance coverage on a 2010 **************, effective February 28, 2020 through March 10, 2020 for your review. We will not resume collections until you have had an opportunity to review the documents.
  
  We will not be able to remove the credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
  
  Should you wish to discuss the account further, please contact our office directly at ************.

  Sincerely,
  Kristina ***** C***********
  Compliance Department
  ************

• Initial Complaint

  Date:11/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute RECEIVABLE MANAGEMENT SE, **************************************, Managing Principal,RECEIVABLE MANAGEMENT SE ,************,$185 - was required to notify me prior to 07/16/2022, or no later than 30 days after. RECEIVABLE MANAGEMENT SE failed to notify me about reporting derogatory info. to *******, ********, and ********** In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 07/16/2022, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, RECEIVABLE MANAGEMENT SE " failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of LA allows treble damages. Under § 809. Validations of date and Mini-Mirandi under Section 807(1)RECEIVABLE MANAGEMENT SE, **** ********* *******, Managing Principal failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well. I attached a copy of the law and the actual document from the federal reserve RECEIVABLE MANAGEMENT SE is held liable as well for defamation and in the state of LA a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. ***** 980 S.W.2d693(Tex.App-San Antonio 1989 reh.den.) citing ****** v. ***** 936 S.W.2d 654(Tex.App-D

  Business Response

  Date: 11/22/2022

  Dear ****************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on July 16, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on July 18, 2022. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********.Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached validation of the charges related to insurance coverage on a 2007 ****** ***** and a 2005 ********* ******, effective January 13, 2022 through June 3, 2022,for your review.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  Kristina ***** C*************
  Compliance Department
  ************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to recieve calls from Receivable Man even after stating I have no clue how they have my name or phone number since when my husband had the account the number, I now have I did not have at the time. The person on the phone was rude and yelled and screamed at me when I asked them to contact the person who held the account with the trash service who is my husband and eventually after yelling at me said she would not. I called back with my husband on the line and the man we spoke to said there is no law stating he could not speak to my husband and upon further investigation, he found that my husband (******) was the owner of the account and he could not even explain to us how they got my information because he didn't see it anywhere on the account. Along with that we told them the address they continue to say is our billing address ********************* Court is not our address nor did we live there. The gentleman we spoke to said he would file a dispute and talk with the trash service because he was also unaware of what all the chargers were because we were being charged after we had closed the count. We have never once received a letter stating our reoccurring payment did not go through when he said he could look to see why it did not go through he said hmmm that's odd it did not give a reason usually it will say it was declined but it doesn't give me a reason other than it did not go through. I am being called several times a day and I continue to tell them my husband ********************* is the owner of the account and we both now are being harassed. If we are being charged something we would atleast like one person to explain why and not get confused once they start seeing the charges and not be able to explain it either.

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ########****, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. 

  Business Response

  Date: 10/21/2022

  Dear ********************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditor's account number or The Receivable Management Services LLC reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our Consumer Advocacy Group at [email protected].

  Sincerely,
  

  Kristina ***** C*********
  Compliance Department
  ************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account.************ Account Number: ******** Delete this unverified and misleading account.

  Business Response

  Date: 10/12/2022

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed account in our office for collections on April 30, 2021.
  
  On September 28, 2022, we received written notification from you of your dispute. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2018 **** ********, effective October 22, 2020 through March 17, 2021, in response to the dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting related to our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  Kristina ***** C*************
  Compliance Department
  ************

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing my credit report I found that I had a collection in the amount of $263 from Receivable Management Services. I am not liable for this debt with Receivable Management Services and do not have a contract with them. They did not provide me with a copy of the original application validating an agreement to partnership with on another, neither have they provided a breakdown of fees including any collection costs and charges. For both these reason this is a violation of the Fair Credit Report Act and this item should be removed from my credit report immediately to avoid litigation.

  Business Response

  Date: 10/07/2022

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on December 23, 2021. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached validation of the charges related to insurance coverage on a 2006 **** **** *******, effective September 18, 2021 through November 11, 2021.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  Kristina ***** C****************
  Compliance Department
  ************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered an entry on my credit report from this company, despite being uncertain of it's origin, I have tried to contact this company to resolve this questionable matter. They have flat refused to provide any manner of interacting with them besides by telephone. I have a medical disability which substantially impairs the effectiveness of telephonic communication and causes considerable distress. The continuned reporting, in fact the reporting at all, is unlawful, and now quite clearly in violation of ADA requirements as well as FDCPA requirements. I demand immediate and permanent removal of the account from all credit reporting agencies and cease and desist from further harrassment. Failure to accommodate these reasonable requests will compel me to take additional steps, when I would much rather resolve this easily.

  Business Response

  Date: 10/07/2022

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. *********** ********* placed your account in our office for collections on August 5, 2017.
  
  On September 19, 2022, we received an email from you offering to pay the account in full and requesting a deletion of any credit reporting associated with the matter. Our records indicate our Consumer Advocacy Group advised you to contact the department handling your account directly to discuss the credit reporting process and repayment options available. You responded by advising contact by phone was not an option and our agent directed you to our online option. We apologize for any inconvenience this may have caused you.  
  
  On September 20, 2022, a payment in the amount of $202.29 posted to your account, satisfying the balance in full.
  
  Your account closed in our office on October 4, 2022, and we initiated removal of any credit reporting placed by The Receivable Management Services LLC. The reference number associated with the removal is *********.Please allow up to 45 days for your credit report to update.
  
  Should you need further assistance in this matter, please contact our Compliance Manager, Melanie E*********, directly via email at ************************@iQor.com.
  
  Sincerely,
  Kristina ***** C*************
  Compliance Department
  ************

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not for this debt and i do not have the contract with receiveable management plus they do not provide the original application liked i asked .

  Business Response

  Date: 09/16/2022

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on January 30, 2020.
  
  Our records indicate we have received several notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2015 ****** ****** and a 2016 ******** ******,effective November 15, 2019 through December 2, 2019, in response to each dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  Kristina Marie C*********
  Compliance Department
  ************

• Initial Complaint

  Date:09/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought car insurance through ***********; however, I got a better rate from another company so I switched. then I started getting notifications that due to my policy cancellation I was supposed to still pay for the canceled contract and auto policy. ; however, nothing was fixed even though I cancelled the contract

  Business Response

  Date: 10/03/2022

  Dear ********************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.  *********** ********* placed your account in our office for collections on August 29, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address on file on August 31, 2022.
  
  On September 6, 2022, you contacted our office and, after discussing the details of the charges, you advised you previously disputed the account with *********************. You requested information on settling the account and our agent advised the option was not available at that time. No payment arrangements were made during the call.
  
  On September 13, 2022, we contacted you in an effort to discuss the account and the repayment options available. You advised no payment arrangements would be made in relation to this account and our agent placed your account on hold at that time.  We apologize your experience did not meet your expectations and have reviewed this matter with the representative to address the areas of improvement.  
  
  Upon receipt of your letter to the BBB, we stopped collections on your account in our office, preventing further contact from The Receivable Management Services LLC. In addition, we notified Progressive of your dispute and obtained the attached validation of the charges for your review.
  
  Should you wish to discuss the account further, please contact our office directly at ************.
  
  Sincerely,
  

  Kristina ********** C**********
  Compliance Department
  ************