Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Receivable Management Services LLC

  7350 Tilghman St Ste 300 Allentown, PA 18106-9012

• 

  The Receivable Management Services LLC

  PO Box 5000 Fogelsville, PA 18051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reporting of account number: ************to credit bureaus has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. I was completely unaware of the existence of this account until I received text message alerts from the bureaus of a new derogatory account added. I pulled reports and found the original creditor who provided the account number I have listed here. Had I known about the account or alleged debt I would have had no issue paying the amount due if valid of $378.16 I demand all collections STOP immediately, I demand all documentation relating to this account as well as removal from all credit bureaus.

  Business Response

  Date: 02/24/2023

  Dear ********************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on December 9, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on December 11, 2022.
  
  On February 11, 2023, we received your letter to the Consumer Financial Protection Bureau (“CFPB”). We stopped collections in our office at that time, preventing further contact with The Receivable Management Services LLC.
  
  On February 14, 2023, we received notice of your dispute from the Credit Reporting Agencies. We notified *********** ********* of your dispute and obtained the attached validation of the charges related to insurance coverage on a 2021 **** ** and a 2021 ******** *** ***, effective August 6, 2022 through October 11, 2022 for your review.
  
  We will not be able to remove the credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
  
  Should you wish to discuss the account further, please contact our office directly at************.

  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:01/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt to *********** ********* and do not have a contract with receivable management they did not provide me with application like I asked

  Business Response

  Date: 02/02/2023

  Dear **********************,
  
  Thank you for your letter to the Better Business Bureau (BBB") and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on November 16, 2019. A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to the address provided by our client on November 20, 2019.
  
  On June 2, and August 24, 2021, we received notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2009 ***** ******, effective June 6, 2020 through January 14, 2021, in response to each dispute received.
  
  On January 24, 2023, we received your letter to the ************************************ (CFPB). We closed your account in our office at that time and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********.
  
  Upon receipt of your letter to the BBB, we have confirmed the request to remove the credit reporting was accurately submitted to the Credit Reporting Agencies. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************
  

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with sprint and do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business Response

  Date: 01/25/2023

  Dear ****************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or The Receivable Management Services LLC reference number, which may help us locate the file and assist with your request.
  

  Should you need further assistance, please contact our Consumer Advocacy Group at [email protected].

  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ref No: # ************ I received a collection notice from Receivable Management Services in late December of 2022 on behalf of ***************** demanding payment for $1,506.73 that I do not owe. ***************** violated privacy laws when they unethically and illegally released my private information to your company without my knowledge or consent. As a result I am receiving unsolicited, harassing calls and mailings from RMS. ***************** has never reached out directly to notify me of any due balances. I do not have any contractual obligations to ***************** or  Receivable Management Services LLC. In addition, I have never signed any contracts that warrant these debt proceedings. There are no credit or debt agreements that exist. I recommend that RMS refrain from any further pursuits as these tactics are illegal and the charges are fraudulent. In regards to credit reporting; any collections accounts that have been reported on my consumer report from Receivable Management Services will be disputed with the Credit Reporting agencies as well as a submission of an official complaint with the Consumer Financial Protection Bureau and the Texas Attorney General. In addition to the certified dispute letter you received on 12/30/22 I also request validation of this alleged debt per the Texas Finance Code. **********, ********, and ******* are bonded in the state of Texas and are required to comply with Texas Finance Code if you fail to meet code requirements. I am requesting information on any fees added by your agency. Sec. 392.303 (a)(2) and your Texas Surety bond information as required by Sec. 392.101 I request immediate notification by mail if this alleged debt is sold or transferred per Sec. 392.301 (a)(4) Delete this tradeline if you do not have sufficient time to complete an investigation to validate this debt in 30 days according to Sec. 392.202 (d)(1) This is also a notice to Receivable Management Services LLC to cease the harassing phone calls.

  Business Response

  Date: 01/13/2023

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ***************** placed your account in our office for collections on December 9, 2022.Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we stopped collections in our office, preventing further contact from The Receivable Management Services LLC. We have also obtained the attached validation of the charges related to a payroll overpayment, for your review.
  
  The Receivable Management Services LLC has not and will not report this matter to the Credit Reporting Agencies.

  Should you wish to discuss the account further, please contact our office directly at ************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam company added collection for non existing account. I have no aware of that matter.

  Business Response

  Date: 01/18/2023

  Dear **********************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on February 3, 2021.A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to the address provided by our client on February 8, 2021.  
  
  On December 26, 2022, we received notice of your fraud dispute from the Credit Reporting Agencies. We closed your account in our office at that time and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********.
  
  Upon receipt of your letter to the BBB, we have confirmed the request to remove the credit reporting was accurately submitted to the Credit Reporting Agencies. Please allow up to 45 days for your credit report to update.
  
  In addition, we have also obtained the attached validation of the charges related to insurance coverage on a 2008 **** **, effective August 30, 2020 through December 23, 2020, for your review.
  
  Should you wish to further dispute your account as fraudulent, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Receivable Management Services LLC, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. They continue to contact me seeking to collect payment for a fraudulent company. This balance they claim for me to owe is when no service or product was provided. I would like for them to stop contacting me by way of phone, email, or mail.

  Business Response

  Date: 01/13/2023

  Dear ********************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ****************** placed an account listed to ********** ******** in our office for collections on August 31, 2022. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we closed the account in our office, preventing further contact from The Receivable Management Services LLC, and notified ****************** of your dispute.
  
  Should you wish to further dispute the account, please contact ****************** directly at ************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer Answer

  Date: 01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from RECEIVABLES MANAGEMENT C on my credit report. It says it was opened on 09/20/2019 for $4,598 with account number starting ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 12/08/2022

  Dear ************************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditor's account number or The Receivable Management Services LLC reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our Consumer Advocacy Group at [email protected].
  Sincerely,
  Kristina ***** C**********
  Compliance Department
  ************

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REC MGT GRP (Original Creditor: ********* ***** ** *********) ****** $166.00 - I don't know how I got this collection, when I don't want other people to see my medical information. Please help me remove this.

  Business Response

  Date: 11/30/2022

  Dear ****************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditor's account number or The Receivable Management Services LLC reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our Consumer Advocacy Group at [email protected].
  Sincerely,
  Kristina ***** C*************
  Compliance Department
  ************

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: My husband has been receiving phones call from The Receivable Management Services LLC, who was trying to get my updated address from him. The company, during many initial calls, refused to state what the calls were about if my husband would not confirm my identity to them and give them data about me. We were concerned they were a scam or phishing company. Finally, Receivable Management Services LLC said who they were and that they were calling about a debt they said I owe. When we pressed them about who/what the debt was about, they said it was to **** *****/** ** and that I owed $142. I asked what the date of the doctor visit was, and I went through all of my doctor records. I never saw the doctor on that date, and we have no outstanding debts with the doctor or insurance company. We never received any bills or any other type of communication from my doctors or **** *****/** ** about this. This debt is not mine. We told the person on the phone that the debt is not mine. They then sent a letter to a former address of mine, stating I owe $142 in debt. The reference number on their statement is: ************. This debt is not mine, and I ask that The Receivable Management Services LLC remove me from their system and cease and desist all contact with me and my family. I also do not want this incorrect collection to be reflected on any of my credit reports. Thank you.

  Business Response

  Date: 12/13/2022

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********** **** ****** ** placed your account in our office for collections on August 5, 2022. A letter notifying you of the account placement was sent to the address provided by our client on August 18, 2022.
  
  On October 3 and 10, 2022, we spoke with your husband in an effort to discuss your account and the repayment options available. In order to protect the privacy of the person we are trying to reach, we require our agents to verify two pieces of identification to confirm we are speaking with the correct person before proceeding with discussing the details of the account. We apologize for your husbands experience and any inconvenience this caused. 
  
  On October 21, 2022, your husband notified us of your dispute. We placed your account on hold at that time and informed ********** **** ****** ** of your dispute.
  
  Upon receipt of your letter to the ***** we stopped collections in our office, preventing further contact with The Receivable Management Services LLC.

  The Receivable Management Services LLC has not and will not report this matter to the Credit Reporting Agencies.

  Should you wish to discuss the account further, please contact ********** **** ****** ** directly.

  Sincerely,
  Kristina ***** C**********
  Compliance Department
  ************

  Customer Answer

  Date: 12/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:11/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently have received calls and mail from Receivable Management Services LLC ("RMS") for an alleged debt that they say I owe to ********* in the amount of $180.77. I asked them to supply detail on what the charge was for and they said they did not have any detail. I have never received any correspondence from *********. about any debt with them prior to this contact from RMS. I contacted *********. three times now and they have no record of a debt in my name, the account number that Receivable Management Services LLC is referencing does not exist in *********.'s system, and they stated that consumers DO NOT and CANNOT carry debt with *********. as all charges must be paid via credit card for consumer products ordered before they are shipped.

  Business Response

  Date: 12/08/2022

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********** placed your account in our office for collections on November 9, 2022.
  
  On November 15, 2022, we spoke with you in an effort to discuss your account and the repayment options available. You notified us of your dispute and advised you wanted no further calls. We stopped collections in our office at that time, preventing further contact with The Receivable Management Services LLC.
  
  On November 21, 2022, we received notice from you again advising of your dispute, via our website. We notified ********** of your dispute and obtained the attached validation of the charges for the account number we have on file, for your review.
  
  The Receivable Management Services LLC has not and will not report this matter to the Credit Reporting Agencies.

  Should you wish to discuss the account further, please contact ********** directly.

  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer Answer

  Date: 12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: If anyone takes but one second to look at the validation from Miele, it clearly shows a credit card on file for that order.  ***** confirmed they do not ship consumer items without payment, in advance.  Further, they confirmed that the credit card charge must clear before the items are sent. While I understand this is a Miele issue predominantly, it is incumbent upon you to validate before you start harassing people. To add further insult to injury, ***** confirmed this is not an accurate or valid charge.  Instead of blindly acting, your company should be taking extra steps to validate legitimacy.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 12/22/2022

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.

  Upon receipt of your initial BBB letter, we contacted ********** with your concerns and they validated the charges included in the document provided, indicating they were related to system issues they were experiencing with processing credit card payments during that same period. In addition, we have closed your account in our office,preventing further contact from The Receivable Management Services LLC. We apologize that your experience with our office did not meet your expectations.
  
  To further dispute the account, please contact ********** directly.  
  
  Sincerely,
  *****************************
  Manager, Compliance Department
  ************