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Business Profile

Collections Agencies

The Receivable Management Services LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 100 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving letters in the mail from the *********************, claiming that I owe them money. When I put the invoice and account number in on the confirmed *** website, it said it was invalid. I have not been able to pay this bill (I shouldn't even owe *** whatsoever), and now I am receiving calls and letters from Receivable Management services claiming I have debt that needs to be collected. I ran a credit report and this "debt" is not shown on my credit report. I need to know if this is a legitmate and safe business, or if it is a scam attempt.

      Business Response

      Date: 08/06/2025

      Dear Mr. Hills,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. *** Supply placed your account in our office for collections on July 17, 2025. Our records indicate we have not had any contact with you and were unaware of your dispute.

      Upon receipt of your letter to the BBB, we stopped collections on your account, preventing further contact from The Receivables Management Services LLC. In addition, we obtained the attached validation of charges from our client, for your review.

      The Receivable Management Services LLC has not and will not report this matter to the **************************

      Should you wish to discuss the account further, please contact our office directly at ************.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

    • Initial Complaint

      Date:07/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with progressive insurance. I do NOT have a contract with Receivable Management. They did NOT provide me with the original contract as I requested

      Business Response

      Date: 07/21/2025

      Dear Mr. ********

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 11, 2023.  Our records indicate we have not had any contact with you and were unaware of your dispute.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.

      In addition, we obtained the attached invoice related to the insurance coverage on a 2009 **** Q5, for the period of August 31, 2022 through February 28, 2023 for your records.

      Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

      Customer Answer

      Date: 07/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business contacted me at 8:55 am on 7/16/2025, telling me it was a recorded call. I hung up as I do not consent to any recordings. I have no outstanding unpaid debts that I am aware of. I have received no written communications from this collection agency, so I must presume the call is fraudulent.

      Business Response

      Date: 07/24/2025

      Dear Mr. ******************* you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********** Blue Shield of ** placed your account in our office for collections on July 14, 2025. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you on July 17, 2025. 

      On July 16, 2025, we contacted you in an effort to discuss the account and the repayment options available, and our agent advised that the call was recorded per our company process. No payment arrangement was made during the call. We apologize for any inconvenience this has caused you.

      Upon receipt of your letter to the BBB,we stopped collections in our office, preventing further contact with The Receivable Management Services LLC. In addition, we obtained the attached letter mailed to you from ********** Blue Shield of TX regarding the charges associated with your account, for your review.

      Should you wish to discuss the current balance or the account further, please contact our office directly at ************.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

    • Initial Complaint

      Date:07/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with progressive. I do not have a contract with the collection agency The Receivable Management Service they did not provide me with the original contract. When I called them they told me they didnt have anything for except an old medical bill from back in 2015 that I took care of.

      Business Response

      Date: 07/21/2025

      Dear Ms. ********

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on January 23, 2025. Our records indicate we have not had any contact with you and were unaware of your dispute.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.

      In addition, we obtained the attached invoice related to the insurance coverage on a 2006 GMC Yukon/Denali, for the period of June 12, 2024 through December 12, 2024 for your records.

      Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

      Customer Answer

      Date: 07/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:06/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against The Receivable Management Services LLC, located at ***************************************************Account ending in: 4731 ************ is reporting a paid collection account on my credit file (originally owed to ********************** in the amount of $168. Although this debt was resolved and marked as paid in full on November 3, 2022, it continues to negatively affect my credit standing.Given that the balance is $0 and no longer owed, I am requesting that The Receivable Management Services LLC remove this record from all consumer credit reports. I have sent a written request for deletion and am asking for your assistance to ensure this is properly resolved.Thank you for your time and assistance.Sincerely,******** ****

      Business Response

      Date: 06/23/2025

      Dear Ms. *****

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on May 11, 2020. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on June 27, 2020.

      On July 28, 2022, ********************* notified us of a payment in the amount of $167.61, satisfying the balance in full, and the account subsequently closed in our office.

      On September 1, October 4, and November 3, 2022,we updated your credit report to reflect the paid status, as is required by the *****

      On June 23, 2024, and February 27, 2025, we received notices of your dispute from the ************************** We responded to the disputes by verifying the paid status of the account.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 13151283.Please allow up to 45 days for your credit report to update.

      In addition, we obtained the attached invoice related to the insurance coverage on a 2013 ******* Tucson,for the period of September 30, 2019 through March 30, 2020 for your records.

      Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

      Customer Answer

      Date: 06/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** ****

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why ******* **** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $216

      Business Response

      Date: 06/19/2025

      Dear Mr. ******

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on September 24, 2022.

      On April 1, 2023, ********************* notified us of a payment in the amount of $216.13, satisfying the balance in full, and the account subsequently closed in our office.

      On April 5, May 5, and July 3, 2023, we updated your credit report to reflect the paid status, as is required by the *****

      On June 15, 2025, we received notices of your fraud dispute from the ************************** and we initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update. In addition, we obtained the attached invoice related to the insurance coverage on a 2014 ***** Accord and a 2006 ****** Altima, for the period of May 9, 2022 through August 12, 2022 for your records.

      Upon receipt of your letter to the BBB, we reviewed our records and confirmed the request to remove the credit reporting was accurately submitted to the **************************

      Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several disputes with no validation no proof no contact sign by me no invoices I have filled with the cfpd a formal complaint Remove from my credit

      Business Response

      Date: 06/13/2025

      Dear Mr. ********

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on February 21, 2025.

      On May 9, 2025, you contacted our office disputing the debt and requesting a copy of the accounts original contract sent to ******* also informed our agent of your intent to file a complaint if the account is not removed from your credit report. We stopped collections on your account at that time, preventing further contact from The Receivable Management Services LLC. Your account subsequently closed in our office on May 12, 2025 and we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.

      Upon receipt of your letter to the BBB, we reviewed our records and confirmed the request to remove the credit reporting was accurately submitted to the **************************

      In addition, we obtained the attached invoice related to the insurance coverage on a 2012 Chevrolet Silverado C25, for the period of November 9, 2024 through December 24, 2024, for your records.

      Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The reported balance includes unauthorized fees and charges.

      Business Response

      Date: 05/27/2025

      Dear Ms. ********

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on December 24, 2019.

      On August 16, 2021, you contacted our office and requested to settle the account for an amount less than the balance owed. You agreed to a settlement payment in the amount of $172.00,processed electronically, and your account subsequently closed in our office. 

      On October 1, November 1, and December 2, 2021,we updated your credit report to reflect the settled status, as is required by the *****

      On January 21, September 26, and October ******** we received notices of your dispute from the ************************** We responded to the disputes by verifying the settled status of the account.

      Upon receipt of your letter to the BBB, we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 12853736.Please allow up to 45 days for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Receivables Management Services LLC posted an account to my credit report with a balance due of 2408$. *** never done business with the company they bought the debt from and because of this my credit score has taken a toll. Ive been bombarded with calls from them in regards to this inaccurate debt that is tarnishing my reputation.

      Business Response

      Date: 05/28/2025

      Dear Shadrak ********,

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to ******************* Insurance placed your account in our office for collections on March 10, 2025.

      On May 13, and 20, 2025, we received notices of your dispute from the ************************** We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2024 *** X3 and a 2024 *** I4 EV, for the period of August 20, 2024 through January 26, 2025, in response to each dispute received.

      Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 12884396.Please allow up to 45 days for your credit report to update.

      Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

      Customer Answer

      Date: 05/30/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Shadrak ********

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection letter that I responded to on 2/22/25 via email. I received a response back on 2/25 stating that it was forwarded to the operations department. I have sent multiple emails the last one on 5/4/25 nobody will respond. I keep getting collections letters but nobody will respond. You better stop sending me collections letters if youre just going to ignore me.

      Business Response

      Date: 05/22/2025

      Dear Ms. *****

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ************** placed your account in our office for collections on February 9, 2025.

      On February 22, 2025, we received your email to our *********************** requesting assistance in setting up a payment plan. Our agent advised that your concern has been forwarded to the department handling your account and provided you with their phone number for further assistance.

      Our records indicate we have attempted contact with you with the phone number you have on file, but our attempts were unsuccessful.

      On May 4, 2025, we received another email from you to our ************************ requesting for no further contact by mail.We stopped collections on your account at that time, preventing further contact from The Receivable Management Services LLC. Your account subsequently closed in our office on May 6, 2025.

      Should you wish to discuss your account further, please contact ************** directly at ************.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

      Customer Answer

      Date: 05/27/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23347917

      I am rejecting this response because:
      There is no resolution i was told in February someone would contact by email they never did 

      Regards,

      ****** ****








      Business Response

      Date: 06/16/2025

      Dear Ms. *****

      Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.

      Our *********************** responded to your email on February 25, 2025, advising our ********************* would attempt to contact you to assist with your request. Our records indicate that our ********************* attempted to contact you at the phone number we have on you on file, as is our company process, and the attempts to reach you were unsuccessful. We apologize for any inconvenience this has caused you.

      Your account closed in our office on May ******* and was returned to **************

      Should you wish to discuss your account further, please contact ************** directly at ************.

      Sincerely,
      ******** ***** ******
      Compliance Department
      ************

    The Receivable Management Services LLC is NOT a BBB Accredited Business.

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