Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Receivable Management Services LLC

  7350 Tilghman St Ste 300 Allentown, PA 18106-9012

• 

  The Receivable Management Services LLC

  PO Box 5000 Fogelsville, PA 18051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing this debt with . I do not recognize this debt and have no contract with this company Receivable Management. I demand that this account be removed from my credit report. This company has falsely reported an account to my credit report. I have no knowledge of this account and have requested proof of ownership, such as a signed contract, but they have been unable to provide any. This inaccurate information is negatively impacting my credit score and financial well-being.

  Business Response

  Date: 04/29/2025

  Dear Ms. ******************* you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to ******************* Insurance placed your account in our office for collections on May ******. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on May 4, 2022.

  On June 22, 2022, we contacted you in an effort to discuss the account and the repayment options available. No payment arrangement was made during the call to satisfy the balance.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached invoice related to the insurance coverage on a 2019 ****** Versa Note, for the period of January 17, 2022 through March 22, 2022 for your records.
  
  Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10, Receivables Management placed an account on my credit report whereas I have signed no contract with this firm and have no prior knowledge of such collection. I have never received a call or a letter stating they are collecting for ********************** In addition, I was never given the opportunity to dispute this debt and I do not owe this debt as I made all payments according to the payment schedule. I had all payments automatically deducted from my account and all payments were made on time! I dispute this debt and I do not owe it. I signed no contract with the company at all. I will file in court that Receivables Managment violated the following statues: 809. Validation of debts (a) Notice of debt.

  Business Response

  Date: 04/17/2025

  Dear Ms. ********************* you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to ******************* Insurance placed your account in our office for collections on January 27, 2025. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you on February 4, 2025. Our records indicate we have not had any contact with you and were unaware of your dispute.

  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached invoice related to the insurance coverage on a 2019 Acura MDX, for the period of October 16, 2024 through December 16, 2024 for your records.
  
  Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

  Customer Answer

  Date: 04/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with this company and never signed any paperwork with them

  Business Response

  Date: 04/28/2025

  Dear Mr. ****************** you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or ********************** reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our *********************** at ***************************************************************************.

  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 03/01/25, I have been receiving multiple calls from this business daily. No voicemails are being left, and I have not received any form of paper correspondence from this business. I do not have a contract or account with RMS.

  Business Response

  Date: 03/19/2025

  Dear Ms. ****************** you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.Our client placed a matter with us and, through our location efforts, your phone number was identified as a possible contact for the person we are trying to reach. Our records indicate we have not had any contact with you and were unaware we were calling a wrong number.
  
  Upon receipt of your letter to the BBB, we removed your number from our files, preventing further contact from The Receivable Management Services LLC.
  
  We apologize for any inconvenience you experienced with this matter. Should you need further assistance, please contact our *********************** directly at ************.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

  Customer Answer

  Date: 03/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** Board
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company placed an account for collections on my equifax report on March 7 and then placed it for collections on my transunion report on March 11 2025. This company states according to my credit that they are collecting on behalf of progressive. This company has never contacted me via phone, email, or even mail notifying me that they have my debt or neither did they send me a validation letter before reporting it on my credit. This company went about the wrong way to report stuff on my credit without acknowledging me or ever speaking to me this cant be legal.

  Business Response

  Date: 03/18/2025

  Dear Ms. ****
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on January 6, 2025.A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on January 8, 2025.Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we placed your account on hold and notified ********************* of your dispute. In addition, we obtained the attached validation of the charges related to insurance coverage on a 2022 Chevrolet Camaro, for the period of July 7, 2024 through November 23, 2024. We will not resume collections until you have had an opportunity to review the document.
  
  We will not be able to remove any credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
  
  Should you wish to discuss your account further, please contact our office directly at ************.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

  Customer Answer

  Date: 03/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23048662
  
  I am rejecting this response because: This collection agency has gave false information that they cant delete any credit reporting but I have proof that they in fact do. This collection agency also stated they havent had any contact with me so why place something on my credit? I dont want anything attached as it should have been mailed to my home. The address you got is not correct therefore this shouldnt have been on my credit. In accordance with the Fair Credit Reporting Act, this account has violated my federally protected consumer rights to privacy and confidentiality under 15 ****** 1681. 15 ****** 1681 Section 602 A. states I have the right to privacy. 15 ****** 1681 Section 4 604 A. Section 2 also states a consumer reporting agency cannot furnish an account without my written instructions. In accordance with the Fair Debt Collection Practices Act, debt collectors are not allowed to communicate with me under the ****** 1692. 
  
  
  Regards,
  
  ***** ***
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/04/2025

  Dear Ms. ****
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.
  
  We have closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  Please note,any updates related to your address would have been made through ********************* at the time of the change to ensure timely delivery of any notices related to the account. Additionally, information regarding credit reporting associated with the account can be found in your agreement with ********************* or by contacting them directly with your questions.
  
  Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

  Thank you,
  ******** ***** ******
  Compliance Department
  ************

  
  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a collection letter from this company claiming I have debt with a company I have never done business with. Neither have I ever done business with The Receivable Management Services LLC. This is a fraudulent claim with a fraudulent account number attached.

  Business Response

  Date: 03/11/2025

  Dear Mr. *********
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ************************** placed your account in our office for collections on January 23, 2025. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we stopped collections on your account in our office, preventing further contact from The Receivable Management Services LLC. We also notified *** Supply Chain Solutions of your dispute and requested validation of the charges for your review. We will be mailing you the requested detail upon receipt from our client.
  
  Should you wish to discuss the account further, please contact our office directly at ************.

  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried reaching out to THE RECEIVABLE MANAGEMENT SERVICE to discuss a debt showing on my credit report. Instead I was asked to pay them to order a report of my credit report which I reluctantly did, then told I could pay $199 to dispute what was showing on my credit report instead of what I was calling about. The phone line had a lot of static so I disconnected the line and called again. I was then asked again to pay them to pull up my credit report which made no sense since I had already did so not even 30 minutes before. I don't understand if they own this so called debt why I would need to continuously pay them to pull my credit report to figure out why it's on my credit report.

  Customer Answer

  Date: 02/25/2025

  I checked my account this morning and noticed a charge for $24.95 for Standard scoring, when I was advised that I would be charged $1 to pull my credit report. I was never advised that I would be charged $24.95 whatsoever and If the call is recorded then you would hear that I was advised they had to pull my report to discuss the debt I was calling about that was showing they own on my credit report. Which is completely weird in the first place.

   

  Again, I was never advised that I would be charged $24.95 but instead $1 to pull my credit report and the lady on the line stated that use Standard Scoring. So I absolutely know this charge is from their company. I'm also contacting my bank this morning to dispute this fraudulent charge.

  I want them to remove the fraudulent debt from my credit report and I want them to refund me my money. They should be sued for lying.

   

  Business Response

  Date: 03/05/2025

  Dear Ms. *********
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on February 28, 2023.
  
  On February 25, 2025, you contacted our *********************** disputing a $24 charge from Standard Scoring, and claiming we charged this for pulling up your credit report. Our agent advised we do not show any prior contact on the account and that we do not have the capability to pull up a credit report, instead we advise consumers to contact the credit reporting agencies.
  
  Upon receipt of your letter to the BBB, we reviewed the call and confirmed all information provided to you was accurate. The Receivable Management Services LLC is in no way affiliated with ****************.
  
  In addition, we placed your account on hold and notified ********************* of your dispute. We obtained the attached validation, reflecting charges related to insurance coverage on a 2015 GMC Yukon and a 2002 Chevrolet Tracker, for the period of December 24, 2022 through January 17, 2023. We will not resume collections until you have had an opportunity to review the document.
  
  We will not be able to remove any credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
  
  Should you wish to discuss your account further, please contact our office directly at ************.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer, 2024. We have a warranty through ***** for our appliances. Our oven broke and the part to be replaced was over $2000. They sent the part but never the repairman to install it. 3 months later, we got the bill for the part.November, 2024 After literally a dozen phone calls and 4 emails, they agreed to send *** to come get it. *** picked it up and the tracking number showed it arrived1Z1VR7912693625630 Delivered On Tuesday, December 03 at 8:50 A.M.Returned To *******, ** US ************ continues to call and send mail harassing my wife and family. Yesterday I received another bill for the $2000 part. I dont know what else to do to stop the harassment.

  Business Response

  Date: 02/07/2025

  Dear Mr. ******************** you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ***** Repair Services placed ******* OBoyles account in our office for collections on January 27, 2025.
  
  On February 6, 2025, we received your letter to the BBB and your email to our ************************ advising us of your dispute and request for no further contact. We notified ***** Repair Services of your dispute and our client confirmed that the part was returned. We closed your account the same day, preventing further contact from The Receivable Management Services LLC, and returned it to ***** Repair Services.
  
  Should you wish to discuss the account further, please contact ***** Repair Services directly at ************.

  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dispute on my credit report. No contact information for this company nor have never received anything from them stating I owe anything. I disputed on my credit and yet it is still there. I paid all monthly payments to Progressive who they are stating I owe $86 to yet the collection company never once has sent me anything regarding this. I switched when my policy ended and never missed a payment. No contact via email or mail has been received from the collection company and their address for contact info does not exist when googling it. This needs to be removed from my report.

  Business Response

  Date: 02/07/2025

  Dear Ms. ******
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on August 21, 2023.
  
  On May 30, 2024, we received notice of your dispute from the ************************** We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2014 **** Explorer and a 2011 **** Taurus, for the period of December 20, 2022 through June 20, 2023, in response to the dispute.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  fair credit reporting act 15 USC 1692 and 15 USC 1681 i am requesting validation of this debt. please provide original creditor, original account number, the date the account was opened, the date of the last payment, the amount of the original debt & an itemized statement showing the amount of debt and any additional charges or fees. please provide all this information in writing within 30 days. if validation is not provided, i will expect this item to be removed from my credit reports and further collection activity to cease.

  Business Response

  Date: 01/29/2025

  Dear Ms. ******************* you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to ******************* Insurance placed your account in our office for collections on February 9, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on February 11, 2022. Our records indicate we have not had any contact with you and were unaware of your dispute.

  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached invoice related to the insurance coverage on a 2014 ****** Corolla, for the period of August 13, 2021 through December 22, 2021 for your records.
  
  Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************