Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Receivable Management Services LLC

  7350 Tilghman St Ste 300 Allentown, PA 18106-9012

• 

  The Receivable Management Services LLC

  PO Box 5000 Fogelsville, PA 18051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am aware of this tradeline unlawfully reporting on my consumer report. And would like to conduct a further investigation. Please submit all documents that you have submitted to consumer reporting agencies. That you used to create this tradeline on my credit report. I have reason to believe that you unlawfully obtained my personal identification information. Without my prior consent; which, you have used to create this tradeline on my credit report. let me explain, if you have used my Name and any other personal identifiable information such as: a social security card, driver license, or my address. Without a signed agreement between me and your agency. That expresses mutual assent from both parties. Then you are facing some serious penalties under the UNITED STATES CODE. Pursuant 18 USC 1028A Aggravated identity theft. (See United States *. ***, 737 F.3d 129, 134) "Pursuant to 18 U.S.C. 1028A(a)(1), a person is guilty of aggravated identity theft if, in relation to any crime listed in 1028A(c), he "knowingly . . . uses, without lawful authority, a means of identification of another person." The statute defines the term "means of identification". To mean "any name or number that may is used alone, or in conjunction with any other information. To identify a specific individual, including any name, social security number, [or] date of birth." Meaning if you used 2 separate forms of identification without my consent. Then you committed aggravated identity theft under 18 USC 1028A. If you delete this tradeline then i will drop my claim.

  Business Response

  Date: 01/27/2025

  Dear Mr. ******************* you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to ******************* Insurance placed your account in our office for collections on August 1, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you at the address provided by our client on August 3, 2023. Our records indicate we have not had any contact with you and were unaware of your dispute.

  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached invoice related to the insurance coverage on a 2014 *** 328,effective January 12, 2023 through July 12, 2023 for your records.
  
  Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started with *** sending us bills about shipments from different countries including ***** and going to different addressed (********** **, ****** *****, ********...) places I have never been to or had any address or shipments sent to, I have contacted local *** in ******* and told us to ignore *** Mistake, but I kept receiving the nonsense, then contacted *** Management and they said they will get the charges to the right people that actually received or ordered those shipments, but they have never done so. I am surprised now they hired some collection company to start sending me mails trying to get me to pay for what other people have shipped or received! If this affects my credit score by any means, at this point I am definitely considering filing a lawsuit suing for damages from both the collection company and *** for mishandling their shipment whether internationally or whatever their issue is. Again, I have never received any international package at my previous address (******************************) NOR Ordered any, if you guys have any proof that I did instead of sending me charges for someone named (**** ****, **********, OR ******* *****...) then I am willing to discuss your matters, if not please dismiss my name from your mishandled cases otherwise we shall meet in court. Thank you

  Business Response

  Date: 01/02/2025

  Dear Ms. *******
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ************************** placed your account in our office for collections on November 26, 2024.
  Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we placed your account on hold and notified *** Supply Chain Solutions of your dispute. We also requested validation of the charges for your review. We will not resume collection activity until after we have sent you the requested detail.
  
  The Receivable Management Services LLC has not and will not report this matter to the Credit Reporting Agencies.
  
  Should you wish to discuss the account further, please contact our office directly at ************.

  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

  Customer Answer

  Date: 01/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22714042
  
  I am rejecting this response because: the issue is still on hold waiting for more details about the false charges from *** that indicates I am involved in those shipping activities that require payment. I appreciate looking into the matter and forwarding to ***. Thank you for helping. Waiting to hear back from you to clear this case.
  
  
  Regards,
  
  *** Malouk
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/28/2025

  Dear Ms. *******
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an additional opportunity to respond.
  
  We have not yet received the requested validation documents from our client,supporting the charges. As a result, we have closed your account in our office,preventing further contact from The Receivable Management Services LLC, and returned it to *** Supply Chain Solutions. 
  
  Should you wish to further dispute the account, please contact *** Supply Chain Solutions directly at ************.

  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with the receivable management, I have PAID IN FULL THE REMAINING the remaining balance of $472. I have reached back out to creditor and no update on matter. I Demand this be removed from my credit report this is false.

  Business Response

  Date: 10/21/2024

  Dear Mr. ******
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on July 13, 2024.
  
  On September 12, 2024, ********************* notified us of your final payment in the amount of $411.66, satisfying the balance in full and the account subsequently closed in our office.
  
  On September ******** you contacted our office to discuss your account and how to resolve it. Our agent advised that the balance has been paid and there is no amount due.
  
  On October 11, 2024, we received notice of your dispute from the ************************** We responded by advising that we updated your credit report to reflect the paid status of the account.
  
  Upon receipt of your letter to the BBB, we submitted a request for removal of any credit reporting related to this account and placed by **********************. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the matter further,please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ************

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

  Business Response

  Date: 10/08/2024

  Dear Mr. Kane,
  
  Thank you for your letter to the Better
  Business Bureau (“BBB”) and for providing us with an opportunity to respond. Progressive
  Insurance placed your account in our office for collections on July 6, 2024. A
  letter notifying you of the account placement and allowing 30 days to dispute
  the charges was mailed to the address provided by our client on July 8, 2024.
  
  On September 10, 2024, Progressive Insurance
  notified us of a payment in the amount of $83.97, satisfying the balance in
  full and the account subsequently closed in our office.
  
  On October 2, 2024, we
  received your letter to the Consumer Financial Protection Bureau
  (“CFPB”). Upon receipt of your letter, we
  submitted a request for removal of any credit reporting related to this account
  and placed by The Receivable Management Services LLC. The
  reference number associated with this removal is 9969178.
  Please allow up to 45 days for your credit report to update.
  
  A copy of the validation
  of charges was also included in our response to the CFPB on October
  3, 2024.
  
  Upon receipt of your letter to the BBB, we
  reviewed our records and confirmed the request to remove the credit reporting
  was accurately submitted to the Credit Reporting Agencies.
  
  Should you wish to further dispute your
  account as fraudulent, please contact Progressive Insurance directly at
  800-PROGRESSIVE.
  
  Sincerely,
  Kristina Marie Cuenco
  Compliance Department
  888-807-2576

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Receivable Management Services LLC. I have never heard of this company, nor has the company with which I DO have the debt. I am currently paying the debt off with that company through a payment plan, which apparently ended without me realizing it after I made a double payment. I have only missed two payments since then and intend to continue making payments; as you can see from my payment history, I have been. The amount on the receipt from this bogus company isn't even correct, as you can see.I do not have a contract with Receivable Management, and they did not provide me with the original contract as I requested. I need them to close my account immediately and notify any agency to which my information may have been wrongfully reported of their mistake immediately. If they require further information to rectify this matter, they need to make this known immediately via the contact information I've provided in this complaint. I have included below the "reference number" from what I received in the mail from the company.

  Business Response

  Date: 09/18/2024

  Dear ***********************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ****************** PC placed your account in our office for collections on August 2, 2024.Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB,we placed your account on hold and notified Optum of your dispute. After reviewing the matter, our client advised to remove your account from collections due to your payment plan with them. We have now closed your account in our office, preventing further contact from The Receivable Management Services LLC and returned it to ****************** PC.

  Should you wish to discuss the account further, please contact ****************** PC directly.

  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the validation of a debt on my consumer credit report. Despite multiple attempts to seek proof of validation, your company has failed to provide any evidence regarding a debt that does not belong to me. Furthermore, you have furnished this alleged debt on my consumer report and failed to validate the claim pursuant to Sec. 809(b) of the Fair Debt Collection Practices Act.As a consumer, I have a right to privacy and protection from inaccurate reporting on my credit report. Your company's actions have not only violated my right to privacy but also the permissible purpose of providing accurate information to consumer reporting agencies. According to 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report.I demand that this item be removed from my credit report immediately as it is furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes. Your inaccurate reporting has also damaged my livelihood.According to 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies, furnishers have a duty to provide accurate information. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.The *** clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! By definition, The *** Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate.Ref#:52000832****

  Business Response

  Date: 08/12/2024

  Dear **************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or ********************** reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our *********************** at ***************************.

  Sincerely,
  ***********************************
  Compliance Department
  ************

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with BBB about progressive insurance, progressive put my nephew on my insurance, he had his own insurance and Mt nephew had nothing to do with ne, progressive put him on my insurance and without my consent, my bill went up 300$, they would nit see lete this uncharged of my bill do I contacted BBB, BBB was successful at getting Progressive to remove that uncharged of 300$, my equifax credit report has a new collections account put in ** credit report today by a collections company by the name of: The Receivable Management Services LLC **************************************************************************************, please reach out to this collections company and tell them to remove that collections off my credit report because BBB got Progressive to delete this charge, m complaint # for this With BBB is ******** and my code is #********-3A460. Thank you

  Business Response

  Date: 08/27/2024

  Dear ****************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 17, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on April 19, 2023.
  
  On July 15, 27, and 28, 2023, we received notices of your dispute from the ************************** We notified ********************* and mailed the validation of charges related to insurance coverage on a 2007 ***** Accord effective September 6, 2022 through March 6, 2023 in response to each dispute received.
  
  On July 29, 2023, ********************* notified us of a payment in the amount of $59.61, satisfying the balance in full. The account was subsequently closed in our office on August 2, 2023 and we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******.
  
  Upon receipt of your letter to the BBB, we again requested removal of any credit reporting placed by our company that may still be present. The reference number associated with the removal is *******. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act Section 611 (15 U.S.C. 1681I), I am exercising my right to challenge the questionable information that I have found on my personal credit report. I am not liable for this debt with PROGRESSIVE IN. I do not have a contract with RECEIVABLE MANAGEMENT. RECEIVABLE MANAGEMENT has failed to provided me with the original contract as requested 30+ days ago nor have I received any documentation from RECEIVABLE MANAGEMENT.

  Business Response

  Date: 07/10/2024

  Dear *************************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on November 16, 2020.
  
  On June 25, 2024, we received notice of your dispute from the ************************** We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2016 ***** Civic, effective September 12, 2020 through October 5, 2020, in response to the dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 8771113.Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer Answer

  Date: 07/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is informal to me. You can proceed with closing out this case. 
  
  Thank you kindly for you assistance on this,
  
  *************************
  
  

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing urgently to address errors on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to remain confidential.Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The discrepancies related to RECMGMT SRVC have negatively impacted my financial situation and need immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, here are my account details:Account Number: ************I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************

  Business Response

  Date: 07/17/2024

  Dear *********************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on May 15,2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on May 17,2023.
  
  On July 3 and 4, 2024, we received notifications of your fraud dispute from the ************************** We closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.
  
  Should you wish to further dispute your account as fraudulent, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disclaim any liability for the debt with the RECEIVABLE MGMT GROUP (PROGRESSIVE PHYSICIAN). I do not have a legally binding agreement with them, and despite my requests, they have failed to provide me with a copy of the original contract. As a result, I do not recognize this debt as legitimate and do not intend to make payments towards it.

  Business Response

  Date: 06/12/2024

  Dear ********************, 

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or ********************** reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our *********************** at ***************************.

  Sincerely,
  ***********************************
  Compliance Department
  ************