Complaints

This profile includes complaints for The Receivable Management Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Receivable Management Services LLC

  7350 Tilghman St Ste 300 Allentown, PA 18106-9012

• 

  The Receivable Management Services LLC

  PO Box 5000 Fogelsville, PA 18051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************** I do not have a contract with Recievable Managment Services LLC. They did not provide me with the contract as requested. I also submitted a complaint with CFPB who also could not verify this company and forwarded this issue to the ****

  Business Response

  Date: 06/05/2024

  Dear *********************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on July 18, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on July 20, 2022.
  
  On May 30, 2024, we received notification of your dispute from the ************************** We placed your account on hold at that time and notified ********************* of your dispute
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 8250668.Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached invoice related to the insurance coverage on a 2016 ********** Jetta, effective April 20, 2022 through June 7, 2022, for your records.
  
  Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:05/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to assert that I am not liable for the debt that is linked to PROGRESSIVE IN, as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to RECEIVABLE MANAGEMENT for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from RECEIVABLE MANAGEMENT has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.========================================================RECEIVABLE MANAGEMENT (Original Creditor: Progressive IN.): Account #**********, Opened on 08/01/2023, High Credit: $485.00

  Business Response

  Date: 05/21/2024

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on August 24, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to the address provided by our client on August 28, 2023. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 7814239.Please allow up to 45 days for your credit report to update.
  
  In addition, we obtained the attached invoice related to the insurance coverage on a 2018 Chevrolet Cruze,effective January 13, 2023 through July 13, 2023, for your records.
  
  Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law states that only an original creditor can collect on a debt. I have never agreed to do business with Receivable Management nor do I have a contract with them. They cannot provide me with a contract as requested either. They are reporting inaccurately and without my permission on my credit report which violates the fair credit reporting act

  Business Response

  Date: 05/03/2024

  Dear ****************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on August 12, 2023.A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you on August 14, 2023.
  
  On April 15, 2024, we received your letter to the ************************************ (CFPB). We stopped collections on your account at that time, preventing further contact from The Receivable Management Services LLC, and notified ********************* of your dispute. A copy of the validation of charges was included in our response to the CFPB.
  
  On April 18, 2024, you contacted our office advising us of your dispute. We closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with removal is 7188707.
  
  Upon receipt of your letter to the BBB, we reviewed our records and confirmed the request to remove the credit reporting was accurately submitted to the ************************** Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:03/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While reviewing my credit report I see that this unknown company has an unauthorized collection account open in my name. First and foremost, this company is working under inconsistent names, one name being “Receivable Management” which is listed on my ******** report, another name being “ RECEIVABLE MGMT SVCS LLC” which is listed on my ******** report. These name inconsistencies and unauthorized account are unacceptable. I am not liable for this debt with this ***********. I do not have a contract with “ RECEIVABLE MGMT SVCS LLC” and they did not provide me with the original contract or accurate verification as I requested.

  Business Response

  Date: 03/26/2024

  Dear *** **********,
  
  Thank you for your letter to the Better
  Business Bureau (“BBB”) and for providing us with an opportunity to respond.
  *********** ********* placed your account in our office for collections on July
  28, 2022. A letter notifying you of the account placement and allowing 30 days
  to dispute the charges prior to any credit reporting was mailed to your address
  on October 14, 2022.
  
  On
  March 1, 2024 we received notice of your dispute from
  the Credit Reporting Agencies. We notified *********** ********* and mailed the
  attached validation of charges related to insurance coverage on a 2017 ***** *******, effective December 16, 2021 through June 16, 2022, in response to the
  dispute.
  
  Upon receipt of your letter to the BBB, we again
  placed your account on hold and notified *********** ********* of your dispute.
  We will not be able to remove any credit reporting placed by The Receivable
  Management Services LLC due to our obligation to the FCRA.
  
  The format in which an agency’s name is
  displayed on a consumer’s credit report is determined by the Credit Reporting
  Agency providing the information.
  
  Should you wish to discuss your account
  further, please contact our office at ###-###-####.
  
  Sincerely,
  ******** ***** ******
  Compliance Department
  ###-###-####

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to file a formal complaint against Receivable Management Services Corporation regarding inaccurate information they have reported on my credit report. The false information being reported by this company has caused significant harm to my creditworthiness and financial standing, and I kindly request your assistance in resolving this matter. The unauthorized inclusion of such information on my credit report constitutes a violation of the Fair Credit Reporting Act (FCRA), specifically Section 1681b of the Act. This section states that consumer reporting agencies may only furnish consumer reports for permissible purposes, such as for credit decisions, employment purposes, insurance underwriting, or other legitimate business needs. Receivable Management Services Corporation 's inclusion of inaccurate and unauthorized information not only violates the FCRA's requirement for accuracy but also breaches my privacy rights under this law, as I have not provided consent for the dissemination of this information.I have made multiple attempts to rectify this issue directly with Receivable Management Services Corporation, providing documentation and evidence to support my claim of inaccuracies. However, they have failed to address my concerns or take appropriate action to correct the erroneous information on my credit report.Furthermore, I have reason to doubt the legitimacy of Receivable Management Services Corporation as a debt collection agency operating in ******. Therefore, I request that this company provide documentation demonstrating their licensure to collect debts in the ***************. As per state regulations, debt collection agencies must be properly licensed to operate within the jurisdiction, and failure to provide evidence of such licensure raises concerns regarding their compliance with applicable laws and regulations.Sincerely,****************

  Business Response

  Date: 03/18/2024

  Dear Ms. ******
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on June 27, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to your address on June 29, 2023.
  
  On June 27, 2023, we contacted you in an effort to discuss the account and the repayment options available. No payment arrangement was made during the call to satisfy the balance. 
  
  On September 27, November 21, and December 26,2023, we received notifications of your dispute from the ************************** We notified ********************* and mailed the attached validation of the charges related to insurance coverage on a 2000 **** Expedition and a 2017 ***** 3, effective November 16, 2022 through May 6, 2023, in response to each dispute received.  
  
  Upon receipt of your letter to the BBB, we closed your account in our office and returned it to *********************. We have also initiated removal of any credit reporting placed by our company. The reference number associated with the removal is 5972755.Please allow up to 45 days for your credit report to update.
  
  You can find information regarding registration in the *************** for Receivable Management Services-Recovery Division LLC,NMLS ID *******, through the consumer search engine on NMLS at *******************************.
  
  Should you have any further questions or concerns regarding your account, please contact ********************* directly at 800-PROGRESSIVE.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Receivable Management Services LLC, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. They continue to contact me seeking to collect payment for a fraudulent company. This balance they claim for me to owe is when no service or product was provided. I would like for them to stop contacting me by way of phone, email, or mail.

  Business Response

  Date: 12/08/2023

  Dear ***** *******,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on March 1, 2022.
  
  On May 16, and July 25, 2022, we contacted you in an effort to discuss your account and the repayment options available. You advised our agent you were unable to satisfy the balance at that time and no payment arrangement was made during the calls. 
  
  On November 16 and 18, 2023, we received notifications of your fraud dispute from the Credit Reporting Agencies. We closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.
  
  We also obtained the attached validation of charges related to insurance coverage on a 2013 ******** ****, effective November 16, 2021 through January 7, 2022, for your review.
  
  Should you wish to further dispute your account as fraudulent, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act, this account has violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C. 1681. 15 U.S.C. 1681 Section 602 A. states I have the right to privacy. 15 U.S.C. 1681 Section 4 604 A. Section 2 also states a consumer reporting agency cannot furnish an account without my written instructions. In accordance with the Fair Debt Collection Practices Act, debt collectors are not allowed to communicate with me under the U.S.C. 1692.

  Business Response

  Date: 11/29/2023

  Dear ****************,
  
  Thank you for your letter to the Better Business Bureau (“BBB”) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on March 27, 2018.
  
  Our records indicate we received several notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2012 **** ****, effective October 17, 2017 through February 13, 2018, in response to each dispute received.
  
  On December 7, 2020, you contacted our office and requested to settle the account for an amount less than the balance owed. You agreed to a settlement payment in the amount of $99.07,processed electronically, and your account subsequently closed in our office.
  
  On January 4, February 2, March 5, and April 2, 2021, we updated your credit report to reflect the settled status, as is required by the FCRA.
  
  On November 2, 2023, we received notice of your dispute from the Credit Reporting Agencies. We responded to the dispute by verifying the settled status of the account.
  
  Upon receipt of your letter to the BBB, we initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at 800-***********.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer Answer

  Date: 12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got my credit report and found unknown accounts, an overload of unknown addresses that I never resided, inquiries I never made and even a different variations to my name such as ***************************************, ********************, **************************, ****************************. I may be a victim of identity theft because of these entries in my credit report. I have contacted the creditors to make them aware of this. I also found this account that I believe not mine: Acct name: ************ (Original Creditor: ** *********** *********)acct no. ************date opened 12/05/2022 balance $410.00 I am not liable for this debt and I do not have a contract with: Company: RECEIVABLE MANAGEMENT Address: 240 EMERY ST # 7 BETHLEHEM, PA 18015 Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to *********** and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ************************************************************************** and email at **************@*****.com.I need a response from the company.

  Business Response

  Date: 11/15/2023

  Dear ***************************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on December 5, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on December 21, 2022.
  
  On March 14, 2023, we received notification of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2020 ****** *****, effective June 14, 2022 through October 24, 2022,in response to the dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 3762172.Please allow up to 45 days for your credit report to update.
  
  Should you wish to further dispute your account as fraudulent, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debit with ***********, I do not have a contract with The Receivable Management Services LLC, they did not provide me with original contract as i requested.

  Customer Answer

  Date: 10/23/2023

  I do not have any proof i spoke to this company on the phone and they did not provide me with the information needed.

  Business Response

  Date: 10/31/2023

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on October 26, 2020.A letter notifying you of the account placement and allowing 30 days to dispute the charges were mailed to the address provided by our client on October 29,2020.
  
  On May 19, 2021 we received notice of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2011 ***** ****** and a 2008 ***** ***, effective July 2, 2020 through September 4, 2020, in response to the dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with progressive insurance. I do not have a contract with the collection agency the receivable management llc, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 10/20/2023

  Letter that I requested from them 

  Business Response

  Date: 10/27/2023

  Dear ***************************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 1, 2021. A letter notifying you of the account placement and allowing 30 days to dispute the charges were mailed to the address provided by our client on April 5, 2021.
  
  On September 18, and October 13, 2023 we received notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2017 **** ****** Hybrid, effective September 9, 2020 through February 18, 2021, in response to each dispute received.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer Answer

  Date: 10/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************