Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
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Review fromVanessa J
Date: 08/17/2023
1 starIf I could send zero stars, I would! This company has been holding my refund hostage for over a year. The items were poor quality! I have gone through the proper channels for a refund and I even paid over 100 American dollars to return the box. The items were returned to me as refused from the company months later. The email that I have for them is no longer working. Ive purchased items on Sites overseas frequently and have never had problems. This company is a fraud and needs to stop doing business in America. I want my money returned!Light In The Box
Date: 08/18/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromBetty B
Date: 08/16/2023
1 starGarbage. No matter what the clothes look like in the picture they are made out of the same nylon as Halloween costumes. Cheap garbage..Light In The Box
Date: 08/18/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKaathleen V
Date: 08/16/2023
1 starRidiculous return policy. You better hope that your clothes arrive fitting exactly as you would want and made of the quality you would expect.Light In The Box
Date: 08/17/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromMary F
Date: 08/16/2023
1 starRefused to accept a return on a dress that cost over $100.Light In The Box
Date: 08/17/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromNancy J
Date: 08/15/2023
1 starToo good to be true. Cheap, scratchy knit dress. I tried returning it and got a blizzard of emails from customer service, with the end result being that they wanted me to pay $40 to return a $60 item. I ended up donating it.Light In The Box
Date: 08/17/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromEric S
Date: 08/15/2023
1 starNever buying anything here again. Our order arrived in a reasonable amount of time but when we decided we didnt like the quality or the way clothes fit we were told we had to ship the items back to *****. That cost of shipping was at our expense. Oddly enough our package was sent to us from ********** but we had to pay to send it to *****. What a scam. Dont buy anything here! ZERO STARSLight In The Box
Date: 08/17/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromMario O
Date: 08/15/2023
1 starI bought a smart watch, it was difficult to get paired with my I-phone but the worst thing, it did not last few hours, is completely dead.I've complained to their web side, but not response.Now , I waste my money and stuck with a brand new watch that does not work.Horrible site, bad quality product, is a trap. *****Light In The Box
Date: 08/17/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromShayne B
Date: 08/15/2023
1 starBUYER BEWARE!! CHEAP CLOTHES AND NO CUSTOMER SERVICE FOR RETURNS I RETURNED EVERYTHING I ORDERED!!! Took 3 weeks to arrive and NOTHING looks like their website shows...ie GOLF DRESS is a long shirt....measurements DO NOT match what was shown etc.The website states they will pay for the return costs if it's a "QUALITY ISSUE" BUT NOT TRUE!! NO CUSTOMER SERVICE TO HELP....will not return emails and you get NO HELP!!! $87 to return this C*** to ***** on a $115 Order!!! BUYER BEWARE!!!!Date of experience: July 27, 2023Light In The Box
Date: 08/17/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMichelle W
Date: 08/14/2023
1 starOrdered ONE item, which was just ok---- but this company has ABSOLUTELY FLOODED my inbox and ******** with ads every single day!...and I can't get them to stop. I am beyond annoyed and angry.There needs to be a way to stop them!Light In The Box
Date: 08/16/2023
Dear customer,
We apologize for the issue.
I am *****, Supervisor of customer service, I am here to help you resolve your issue.
We suggest you to try to unsubscribe emails.
Here is a link for your reference: *********************************************************************************************************
If the issue still persists, please let us know your email ID and we will remove it from our mailing list.
Regards
*****
LightInTheBoxReview fromBob A
Date: 08/14/2023
1 starThe picture of the ********** Shorts Swim Short Swim Trunks is an absolute fraud. I ordered a mens large as I would normally order a medium but read they run small. The shorts fit me and I weigh 110 pounds size 6. The trim around the bottom of the legs is plastic rather than the fabric trim that it looks like in the picture. The shorts are at least 8 inches longer than what they look like in the picture. Stay clear of this company.Light In The Box
Date: 08/15/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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