Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 664 Customer Reviews
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Review fromMary Ellen D
Date: 04/23/2024
1 starThis is a total scam. The clothing does NOT look as it is represented on the website at all. On top of that the sizes are NOT consistent with normal sizes nor even with each other. They make you go through multiple intricate confusing steps to initiate a return and then they say that you cannot return something that doesn't fit because that comes under "personal preference" which is not acceptable as a reason for return.. So... they can send you JUNK that doesn't look like what they depict on their site and then say you cannot return it because personal preference is not a valid justification.So if your personal preference is not to receive bait and switch junk DO NOT ORDER FROM THIS SITE.Light In The Box
Date: 04/25/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromGwen C
Date: 04/21/2024
1 starI ordered a dress to go to my granddaughters wedding the size 12 they got the wrong color. I ordered blue they got silver and they will not return it. I ordered another one in blue which I havent received yet I will not ever order from them again theyre horrible. You cant get in touch with them. I tried to cancel the blue one, but I couldnt. Now I have to fight them to get a refundLight In The Box
Date: 04/25/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromSyd M
Date: 04/21/2024
1 starWish I would had looked at reviews before I bought my kid peagant dress. She has been wearing it for 30 mins and it's falling apart. Definitely a ****** off mama.Light In The Box
Date: 04/23/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromCathy and Doug B
Date: 04/20/2024
1 starTheir t-shirts are sized VERY WRONG! My hubby ordered an XL t-shirt and it was more like a medium, as if made for a midget! What's worse is when we tried to get our money back, all they would do is offer 50% off the shirt. What good is a shirt that doesn't fit, even if it's discounted? We repeatedly tried to work with this company and it there was no phone number, or any way to get ahold of them except through a BOT. We got nowhere! Since their English writing was poor, we assume the company is overseas. HORRID *****************Light In The Box
Date: 04/22/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMichelle A
Date: 04/17/2024
1 starThe products are made cheap and their products are shipped from *****. The worst is the return policy which is 7 days and you pay for the shipping to ***** which takes 3 to 4 weeks and cost as much as what you paid for your item.. You can also choose to get merchandise or a 30% of what you paid returned on your card. They earn money no matter what you choose. SCAM.Light In The Box
Date: 04/22/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJohn H
Date: 04/16/2024
2 starsI wish I would have read these reviews before I ordered a bunch of stuff. first, their website is a horrible maze. second, you can't contact therm. I tried to cancel my order while it was in processing but you can't . I wish and think this place should be put on notice to go out of Business or make a lot of changes with customer support. you can't even contact them unless you file a complaint against them here. There are so many things wrong with this company. my advice to anyone is don't buy from them.Light In The Box
Date: 04/18/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromJanice F
Date: 04/16/2024
1 starI wish I had read these before I ordered. Just a pair of gloves but they allegedly show them in ******** but the tracking looks like theyre coming from out of the country. I know they wont get here by the time I need them.Light In The Box
Date: 04/17/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKait S
Date: 04/13/2024
1 starComplete and utter scam. Light in the box sends horrible, horrible quality clothes that look nothing like photos and then when attempting to return items, they send you through a million hoops offering partial refunds. If you want a full refund, they ask you to pay $40 return postage and ask you to write your order # on a random piece of paper and slip it in the package. No way anyone gets a dime back. Absolutely terrible company.Light In The Box
Date: 04/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromHeather R
Date: 04/12/2024
1 starI bought an expensive dress for a wedding. It wasn't even wearable. Be careful with Light in the Box because they won't return things. My suggestion is to buy locally so you know what you're getting or order from a reputable place that will accept returns. They tried to give me a spiel about how they wouldn't let me return it, but they would give me a different deal. I wouldn't take it, because the product isn't good. I needed a full cash refund. Now, I'm out over $200 for trash.Light In The Box
Date: 04/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromSusan S
Date: 04/12/2024
1 starI bought a Linen dress that came marked as 100% polyester. If you email to start a return process you will be put into what I call email purgatory- a lot of nonsense with no reasonable resolution. BUY AT YOUR OWN RISK
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