Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,351 Customer Reviews
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Review fromDawn C
Date: 07/25/2023
1 starI would leave a zero if that was an option. ************* is horrible and so is the customer service. Purchased home based phone for my 87 year old mother approximatelya month ago. The service is off every 2 to 3 days. No support available after hours on the weekend. The phone base must be manually reset each time it's not working. This is mother's only means of communication. I regret that I suggested and purchased this home based phone from Consumer Celluar. Requested a refund for unit and service. The representative said it can't be refunded because the service has been used. That makes no sense because it's been down so much, there is no way to know much time the phone is not available to be used other than not being able to reach my mother. Poor Service. Would not recommend to anyone.
Consumer Cellular
Date: 07/27/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromAndrew F
Date: 07/20/2023
1 starMost dishonest phone company in *****************.Even after you return the phone to the seller a few days after purchase, they continue to bill and won't accept any explanation. They falsely claim they can't get into your account and if you ask them to call you back, send you a text or email, they refuse. Or worse, they claim they did so and it didn't go through which, of course, is completely untrue.One lie after another--all claimed to be supported by company policy.Caveat Emptor-let the buyer beware.Consumer Cellular
Date: 07/23/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromPatricia T
Date: 07/19/2023
1 starConsumer Cellular locked my number and they didn't protect me. I've been with them over 15 years. But today they let someone change my email and put their sim on my phone. While fraud is happening, there was an application for ***** Fargo Credit that came up on my credit report. TCC locked my phone and told me it would be days before I could use it again.Everyone wants to talk over the phone, but I don't have a working phone. I tried to go to ************ but CC locked my number and again I couldn't get a working phone number.CC kept wanting me to go to Target and buy a new sim, and stay with them. No freaking way.Consumer Cellular
Date: 07/23/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromJoyce S
Date: 07/18/2023
1 starBeware. Still not received my credit. Purchased new phone. Tried 2 days to find out no eSim card. Spent 1/2 day going to Target, which the consumer cell rep did not show, so ended up at another target to get a sim card for the old phone. Sent the new phone not able to use back, which shows they received on 7/8/23. Called 7/10/23 told me I have to wait till it shows up. On 7/11/23 received an email received and a credit would be issued. As of 7/18/23 still not showing up on my credit card. Made several calls, no one is helpful, all everyone would say, take 5 to 7 business days. They say customer satisfaction or your money back. Nor does it say any place takes 5 to 7 days, not even the email received. Email says $===.==returned on 7/11, which my documentations shows 7/8/23. Been with them for several years, rest assure when I have an opportunity, I will research for a local cell carrier to replace Consumer Cellular. ************Consumer Cellular
Date: 07/19/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromRaquel G
Date: 07/17/2023
1 starWe were targeted by Consumer Cellular as an older couple. They marketed 2 likes for $55/month with our AARP discount. They sold us "new" phones, and by the end were charging us $167/month for 2 lines with phones. From the very beginning the phones never worked, and they even claimed the phones were "not compatible" when they were the ones that sold us the phones. They claim that $167/month is for their lowest plan, and have charged us the full amount despite our phones never working. I spent countless hours on the phone with them multiple times a week. We did every type of troubleshooting imaginable, yet our phones never worked for date, and were very unreliable for calls/text. It wasn't until I called to try to cancel my plan (after 5 months of constant calls and troubleshooting) that they decided to send us physical SIM cards. They told us we were unable to cancel our service with them unless we paid over $2,000 for the phones. They explained the full amount was due for the phones, even though we have been making payments for the laat 5 months. As two elders, we are unable to pay this amount up front. So we continue to pay $167/month for unreliable, intermittent, and awful service. We are to the point where we are looking for a loan to pay off the phone so we can go elsewhere where we would at least have working phones. It has truly been a nightmare dealing with Consumer Cellular. Please be careful, they are definitely NOT user friendly for the elderly.Consumer Cellular
Date: 07/19/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromMary W
Date: 07/15/2023
1 starAfter contacting consumer cellular we arranged a call back from an agent (name is available) My wife and I were approved for financing (they ran my credit which was denied but when my wife ran hers she was approved) and signed the paperwork for the contract and paid what we agreed on. later today (Saturday July 15 2023) we were called back from the billing department and told that the approval was denied for past credit issues. After speaking with the second agent with the billing department (name and Id number available) that we were subject to a secondary review and were told that the only recourse is to cancel the order. No where in the paperwork the first sales agent said to complete ( the installment agreement) while we were on the phone with her, did it say we were subject to final approval. (in the paperwork (contract) it states quote The *** also applies to this transaction, but if the *** is inconsistent with anything stated in this contract, this contract will prevail.)They have our money, we have a contract for financing that states the truth in lending and contains the above quoted details. We DO NOT consent to a refund, we want what we were promised by a sales agent. We have the phone calls recorded and since we were called back, by the sales agent, on a Saturday, when we asked for a supervisor we had to be placed in a call back queue I asked the billing agent for a turn around time and he stated that it may take up to 3 or more days for the callback. We have a legally binding agreement that they refuse to honor. WE DO NOT AGREE TO A REFUND. They have our money, after lying to us, by stating we were approved.Consumer Cellular
Date: 07/18/2023
Thank you for your feedback.Consumer Cellular
Date: 07/19/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromSteve D
Date: 07/13/2023
4 starsWhile the process was not perfect, I successfully ported our two phones from another provider that begins with A. A little confusing with various PINs etc, but not too bad. I had to call CC to activate them since I was keeping my same phone numbers. I had to get a transfer PIN from the previous provider. CC customer service were helpful and efficient and it didn't take too long to get thru. However they are not there ******************************************* registering on the website that I still need to sort out, but the phones work fine so far and if the cost is greatly lowered as I expect, I will be very happy. I will know more as time goes on.Consumer Cellular
Date: 07/14/2023
Thank you for sharing your experience with us. Our US-based service team is happy to assist. Please use the contact information listed above if we can help!Review fromGerald S
Date: 07/12/2023
1 starWE WANT ****** DOLLARS NOW TOMORROW IN OUR FAMILY BANK ACCOUNT!Our grandpas phone is broken and it is in the recovery mode forever. Our dad had to go through the entire on-the-phone process. We was trying to fix it but it kept going on and on. WE WANT THE ****** DOLLARS ON OUR PORCH NOW TOMORROW Address: *******************************************************************Mail Address: PO Box Idlewild ******** ************************SEND A CHECK RIGHT NOW ASWELL TOMORROW IN OUR MAILBOX!Consumer Cellular
Date: 07/14/2023
We are sorry to hear you have encountered a problem with your grandfathers device. Our US-based customer service team is here to assist. Please contact us, we would like to help.Review fromMindy H
Date: 07/11/2023
1 starMy credit card with my name is linked to an account that is not under my name. Consumer Cellular refuses to remove my credit card from this account. Now I have to report my card stolen to the bank.Consumer Cellular
Date: 07/14/2023
We are sorry to hear about your experience. We understand this can be frustrating, however, we are unable to open or access a customers account without verification. Seeking help from your financial institution will be the most direct route to a resolution. Thank you for taking the time to provide us with feedback.Review fromHolly M
Date: 07/11/2023
2 starsOk to set up but the built in option for file cleaning is horrible. It kept coming up on the main screen with the obnoxious verbiage, so I deleted the app, and everything associated with it. What a pain and a waste. Phone is good, apps associated with ****** are junk. Would not recommend Consumer Cellular any longer and we have been customers for several years.Consumer Cellular
Date: 07/14/2023
Thank you for your feedback. We are sorry to hear you were unhappy with the preinstalled applications on the device. Unfortunately, we are unable to control the items preinstalled at the manufacture but are happy to assist to disable the applications. Our customer care team is happy to assist, please contact us at the number listed above.
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