Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,381 Customer Reviews
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Review fromAngela J
Date: 09/05/2023
1 starBilled for a month that was not used. They sent a collection letter. I went ahead and paid so they would stop collection Not ever using their service again.
Consumer Cellular
Date: 09/06/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date. Please contact our U.S. based customer service and we will be happy to assist you.Review fromBrian J
Date: 09/05/2023
1 starConsumer Cellular is charging $5.90 to customers that do not enroll in autopay. This is very misleading and unfair. I was told by management that other companies are doing it and that is just the the way it is. I do not like being charged to make my personl accounts subjected to any form of a possible security breech. They need to ******* this policy!Consumer Cellular
Date: 09/06/2023
Thank you for taking the time to let us know about your experience. We understand the fee can be frustrating, however, Consumer Cellular is committed to being a green company. As such, we recently implemented some changes to match current industry standards,including a $5.00 fee for our customers who prefer a paper invoice and processing payments on their own. Eliminating paper invoices and payments is just one of the ways in which we are committed to helping the environment.Review fromKathryn W
Date: 08/31/2023
1 starWorst customer service ever!!! Over charged my elderly parents for data rates they never used. Tried to cancel service and transfer phone number to ******** and they gave us the run around. Took several attempts to get this done. They do not care about their customers!!!Consumer Cellular
Date: 09/01/2023
Thank you for taking the time to let us know about your experience. Our plans are adjustable so customers can change to a plan that best fits their needs. We do require the information on the port out request to match the account information to ensure that a number is being ported out by the customer.Review fromAry I
Date: 08/31/2023
1 star**************** for ********************** has declined significantly and all across the board. First, I only found out of an urgent alert requiring action in order to avoid interruption in service by logging into their app to check my usage. It advised that I must update eSim. No where did it advise me that when I did the update that I would lose service and no where did they advise that you would need another device in order to scan Q code. Luckily I was somewhere with access to a landline to call customer service. When I called customer service no one knew what I was talking about and began the blame game, from blaming it on my phone to blaming it on apple to insinuating that I fabricated the entire thing as they had never heard of such a thing, Finally after much stress and anxiety they acknowledged that it was in fact a needed eSim update from them. Damage is done m. I was without service for 3 hours, affecting my work and other matters and I am now looking for another cellphone service provider.Consumer Cellular
Date: 09/01/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromBill C
Date: 08/29/2023
5 starsI recently purchased two new (identical) ******** phones to replace two 4-year old phones on Consumer Cellular's (CC) network. One of the features I needed was WiFi calling on both phones, One phone snyced no problem the other was blocked for some reason. After trying everything I could think of, I finally called CC. The CC rep attempted to snyc the phone I was having trouble with and she could not get the WiFi enabled. When I mentioned these are the same phones sold by CC and they are identical to each other and the other one synced allowing me to make Wifi Calling, she indicated some phones just don't sync and that the only phones they gurantee are the phones purchased from CC. I told her that made no sense and was not acceptable. After getting no where fast I finally asked to talk to a supervisor. The supervisor (***) came on the phone and it was like night and day. *** indicated that just about all phones have wifi calling capabilty and he worked with me to get the feature enabled. He was not successful, but he immediately elevated the problem to IT. He was very matter-a-fact that this would be resolved and he would call me back once it was fixed. About 3 hours later the feature started working and soon after that *** called me back indicating WiFi calling was now enabled on the phone and if I had any other issues, just call back. The thing about *** was it wasn't just him fixing the problem, it was his great demeaner and attitude. It was refreshing and I appreciated it!Consumer Cellular
Date: 09/01/2023
Thank you for your feedback! Our U.S. based customer support is always happy to assist.Review fromJames W
Date: 08/29/2023
1 starI'll start by noting the one-star review is for what Consumer Cellular has become rather than what it used to be. Up until very recently I'd have given it five stars and, in fact, I used to routinely recommend it to others. It was simply one of the best companies I've ever worked with as a consumer. This changed when suddenly I was unable to get a signal in and around my home last week. After a several days' worth of online chats with CC's customer service department, a trip to a local Target to get a replacement SIM card, and then no fewer than six separate phone calls I was finally given an answer as to why: CC had just switched from using ******** cell towers in my area to using ATT towers. This information should have been the first explanation given to me, but I suspect the customer service representatives themselves were not aware of it. (I'll note that everyone I spoke to was polite and as helpful as he or she could be given the circumstances, though several calls ended with an attempted "up-sell"--an annoying practice that CC used never to engage in from my experience.)Eventually a tech specialist told me that if I wanted cell service at home, my best bet would be to change to a provider that still uses ******** towers, which is what I have done. My experience was frustrating enough, but for, say, a senior citizen (one of CC's main markets) it could have been catastrophic should an emergency arise since I didn't have even telephone service for long stretches of time at home. I loved CC as a company but unfortunately it appears to be becoming exactly what it prided itself on not being: a profits-at-all-costs corporate behemoth that does not prioritize the customer.Consumer Cellular
Date: 08/30/2023
Thank you for taking the time to let us know about your experience. We are moving all customers to the AT&T network and no longer using ******** towers. The new SIM card is part of this change and is necessary to make this change. We do apologize if this was not communicated to you, as well as any frustration this caused.Review fromDavid F
Date: 08/28/2023
1 starYour a rip off, you claim month to month NO CONTRACT, I cancelled my service 3 months ago and now your trying to bill me for 106 dollars on a NO CONTRACT,MONTH TO MONTH phone, lies is what your add is , cancelled means cancelled and now your trying to BILL me for 3 months of service, go ahead and try even called customer service says I have to pay, ummm no I dont its month to month no contract, lies I will report your lies to my attorney, better business bureau and not payingConsumer Cellular
Date: 08/29/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromLinda Y
Date: 08/27/2023
1 starSo very disappointed and upset with consumer cellular. Got charged for a phone line that I didn't set up or use. I was sent 2 sim cards...no idea why...I ordered 1. I activated my one phone to see how the service was. It was bad so I called and cancelled it. I got billed for the second sim card...$35 even though I never activated it. I only wanted to try 1 phone. Beware of using this company.Consumer Cellular
Date: 08/29/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist with your billing concerns.Review fromGarrick W
Date: 08/24/2023
1 starI recently had an eye-opening experience with Consumer Cellular, the phone service company. Their customer service policies seem to be designed to benefit the company more than their customers. I encountered a situation where I felt misled and left without proper assistance. It's disappointing when a company hides behind policies instead of genuinely helping their consumers. I believe in transparency and customer-centricity, which unfortunately seem to be lacking here. My hope is that others take this into consideration when choosing a service provider.Consumer Cellular
Date: 08/29/2023
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromRick W
Date: 08/24/2023
1 starservice *****. No guarantees that use **** towers if they go down you go down they won't do anything about it. Don't do auto pay cuz they add charges
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