Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,221 Customer Reviews
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Review fromDave J
Date: 09/18/2025
5 starsVery easy to do business with them, you can talk to a real person without having to jump through hoops.after a phone call, I was able to add a line, order a phone on the website and everything was simple for simple people like me.Review fromHaig J
Date: 09/17/2025
5 starsReceived my ******* S25 phone in good condition. Delivery was very fast.
Consumer Cellular
Date: 09/18/2025
Thank you for your feedback, ****! We're pleased to hear that your ******* was delivered on time and in good condition.Review fromEric M
Date: 09/17/2025
5 starsConsumer Cellular offered the ****** Pixel 10 phone at 1/2 the list price, with easy 24 month payments at 0% APR. (This phone is the #1 choice on NYT's "Wirecutter" product reviews of the best Android Phones.) This seemed to be a great deal!Ordering the phones for my wife and me was very simple: as existing customers, we clicked "upgrade my existing phone" from there website and processed the order in a few minutes. Delivery arrived when expected and in perfect condition.I've often found transferring service to a new phone to be both daunting and time-consuming. Neither was the case, perhaps made even easier because I was transferring a similar make and model device (Pixel 6A), and I was already a Consumer Cellular customer. Smart technology made the transfer of my apps and data from the old phone to the new a breeze. Owing perhaps to today's new online security concerns, most of my apps and secure websites immediately flagged my new phone as an "unknown device." I had to reenter login data and pass security routines to be "recognized", yet actually the hassle gave me confidence that these entities were protecting me, and their portals actively screened "strangers" from having free access to my accounts and data. Pro-Tip: I use 1Password as my secure password vault, so I can use all manner of long, nonsensical passwords and passkeys with no worry of losing or forgetting them. (Again, this is a top-rated app from NYT's "Wirecutter", and other computing websites recommend it and similar tools.)I had to use the online tech service chat on Consumer Cellular's website to activate my visual voicemail, but the service was prompt and very little trouble at my end.I'm very pleased with the new phones, and Consumer Cellular has given us great service at nice prices. I'm a fan!Consumer Cellular
Date: 09/18/2025
We're pleased to hear that you had a great online experience, and that switching to the Pixel 10 was smooth and easy. Thank you for your review ****!Review fromBrian B
Date: 09/17/2025
1 starConsumer Cellular could not transfer my daughter's cell phone and in the process, the phone number was lost. The *** sent several links to a different phone but the authentication code did not come through. This was elevated to a supervisor who was using a speaker phone and difficult to hear. I was given an authentication test which was deeply flawed because it asked questions that did not remotely pertain to me. There were questions about me living in a city I have never lived in, on a street I've never lived on and a boat I've never had. The questions were flawed and impossible to answer.Consumer Cellular
Date: 09/18/2025
Thank you for taking the time to share your experience with us *****. Please contact us at the number above;our U.S.-based customer service team would be happy to assist you.Review fromRobert B
Date: 09/17/2025
5 starsAlways great service from consumer cellular. I will continue to be a customerConsumer Cellular
Date: 09/18/2025
We love hearing that ******! We truly care about our customers and want them to have the best experience, coverage, and pricing! We are honored by your loyalty and look forward to serving you for many years to come. Thank you for your review!Review fromMichael L
Date: 09/17/2025
3 starsWaiting on new phone to activate the Sim card will give a better rating once the card is activated and using it.Consumer Cellular
Date: 09/18/2025
Thank you for taking the time to share your experience with us *******. Please contact us at the number above when you have your new phone;our U.S.-based customer service team would be happy to assist you.Review fromChris W
Date: 09/17/2025
5 starsWas surprised how complicated changing phone service is but CC staff did a great job of handholding thru the process.Consumer Cellular
Date: 09/18/2025
We're happy to hear that our customer care did a great job and stayed with you through the process. Welcome to Consumer Cellular, *****. Thank you for your review!Review fromPeter B
Date: 09/17/2025
5 starsReceived new phone in 3 days and activated it easily.Consumer Cellular
Date: 09/18/2025
We're happy to hear that your phone was delivered on time and that the activation was easy. Thank you for your review *****!Review fromLydia W
Date: 09/17/2025
5 starsThe staff is courteous and helpful. I have good service most of the time, however, where my house is located I have sketchy service.Consumer Cellular
Date: 09/18/2025
Our U.S.-based support is always happy to help, *****.Thank you for your review.Review fromBryan R
Date: 09/17/2025
5 starsThe woman I spoke with could not have been more helpful or pleasant.Consumer Cellular
Date: 09/18/2025
Our U.S.-based support is always happy to help, Thank you for your review *****!
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