Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,414 Customer Reviews
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Review fromJohn C
Date: 11/04/2023
2 starsGot the phone. iris connect. really hard to set up, had to have internet to set it up. Multi documents to set up in the box and all were different and none seem to be correct. Called customer support and the customer support person could not get the phone to work correctly either, I could not make or get calls. Told to wait till in the morning and see if it worked then, The phone started to work a few hours later for some unknown reason, don't know why. Never have had this much problems setting up a new replacement phone.Review fromJo G
Date: 11/03/2023
5 starsGreat service so far, just received phone. Easy to activate my only hang up was trying to figure out the password for the account registration. That process could be a little easier. But other than yeah that everything has been great. Sent with CC because my mom and dad always have had good service and need her had an issue with them.Review fromBetty S
Date: 11/03/2023
5 starsI received my phone just fine it was even early. Love the phone. Great service in setting it up. *** did a great job helping me out and very patient with me. Very satisfied .Review fromScott W
Date: 11/03/2023
1 starService representative could not determine why my brand new Iphone 14 could not make phone calls to or receive phone calls from certain phone numbers. Her response? She terminated the phone call by hanging up on me. Nice *****************
Consumer Cellular
Date: 11/04/2023
We value our customers and want them to have the best experience with our customer service and products. We are truly sorry to hear this is not what you experienced. We do appreciate the feedback shared and are constantly looking for ways to better serve our customers. Please contact us at the number above as we would like the opportunity to make this right.Review fromLisa R
Date: 11/03/2023
5 starsSo far I haven't had any problems that they couldn't help me with. The only thing I don't like is that your forced to do auto pay for 12 months and my bill is due to early for my payday so I have to make sure I leave that amount of money on my card which cuts into my getting groceries mid month.Review fromJon H
Date: 11/03/2023
1 starWow, where do I start? This is a terrible company built on deceitful advertising. There are loads of complaints yet they claim to be 5 star satisfaction. I was highly unsatisfied and they didn't cate at all, they just ignored my complaint and kept overcharging me. They offered a phone to buy at a small monthly payment, and then charged me for the full amount on the first bill. I eventually got them to take the full price off, only to have them put it back on later. The only reason I signed up with CC was because of phony ads that claimed $20 for a line which is the fraud. The ** ad was being showed a lot with the deceiving claim of $20 for 1 line and additional lines for $15 each. After they removed the full price of phone, I was still getting bills each month for over $100 each month. I was getting poor service and being charged more than most other carriers, but getting terrible service with poor connection. When I called the customer service, they explained all the additional charges which were never explained when I signed up and told them I wanted one $20 line and a second for the $15 as advertised. This company relies on deceit to lure you away from the more honest providers. When I finally got to the bottom of the false claims and wanted to return the phone, they claimed I had passed the return period. This company only cares about overcharging, not about their customers. I tried to cancel service and pay for phone on monthly payments but they refused to allow it. They have the phone locked so I can't use it, and they want only full payment on it. I am retired on a fixed income, as I told them, but they refused to work with me. So from the $35 for two lines that they advertised, they charged over $100 per month that was way too high. Then I canceled second line and I was still getting bills for $89 for one line I could not get help to get my account billing fixed so I canceled. Now I have to file a lawsuit, possibly a class action, to correct this problem.Consumer Cellular
Date: 11/04/2023
Thank you for taking the time to let us know about your experience. When our customers order our devices using our interest free EasyPay plan they pay a small down payment/plus tax and monthly payments each month until the device is paid in full. If the account is cancelled before the phone is paid for in full, the remaining EasyPay balance will be added to the account balance. This information is provided in the EasyPay agreement that the customer is required to sign, accepting the number of payments and the terms and conditions of the agreement. Our plan pricing is listed before taxes and fees, so Unlimited Talk, Text and 1GB of data is $20.00 plus tax; additional lines of service are $15.00 plus tax. We would like the opportunity to assist with your concerns; please contact our US based customer service at the number above.Review fromJennifer S
Date: 11/02/2023
5 starsSo easy to transfer from old phone to new one and customer service is fantastic!Consumer Cellular
Date: 11/03/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromBryan J
Date: 11/01/2023
5 starsI have had no problems with CC. Good and knowledgeable **************** Reps./Good coverage in 5G and overall. It's also GSM, which is superior.I have been using very basic Moto phones, which sometimes cause issues, but you don't get what you don't pay for!I recommend CC to my friends.My bill is half of what it would be with my previous services.Consumer Cellular
Date: 11/02/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. We look forward to providing service to you for many years to come!Review fromTerri N
Date: 10/31/2023
1 starThey lie to you. You call and make payment arrangements and then they shut your phone off and make excuses and then say once youre suspended we cant turn it back on. I specifically told the girl on the phone that I need to make arrangements till the third because I was on disability and needed to stay in contact with my doctors. She told me absolutely no problem and guess what they shut me off anyway.Consumer Cellular
Date: 11/04/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular takes pride in our customer service and this is not the experience we want our customers to have when they contact us. We would like the opportunity to assist with your service; please contact our US based customer service at the number above.Review fromWONDA H
Date: 10/31/2023
1 starIn August I bought a SIM card from ************ on changing from ****************************** I contacted WFMS to make sure my phone was unlocked. They told me it was. The day to change came and went. I tried on several occasions to switch, but it would not switch and I had at least three CSR tell me they couldn't help. So, I called WFMS back and obtained service from them that same day. At no time was I ever connected to CC, yet I have been getting bills for service that I don't have. And I was told that I owe this bill because I didn't cancel it. HINT: It was never active. They do not have me set up with access to my account, so I can't tell you what the bill says. Today I received a bill for $72 past due. Past Due what? Is this how you treat your customers? If they do something wrong, you just charge them. You don't have to give them service, just charge them.Consumer Cellular
Date: 11/01/2023
Thank you for your message. We are sorry to hear about this negative experience. Please understand, we cannot guarantee the functionality of all devices or features of a non-Consumer Cellular device with our service until our SIM card is inserted and the service is active. We are happy to look into a credit and will be reaching out through email.Consumer Cellular
Date: 11/01/2023
Thank you for your message. We are sorry that your phone did not work with our required SIM card. After looking into this and due to no usage Consumer Cellular issued a full credit.
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