Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromFrankie G

  Date: 10/13/2022

  1 star
  Im a senior citizen that was wrongly done by consumer cellular. My services were terrible and phone didnt work most of the time lost service for 16 hours in one day. The phone would drop all my calls and didnt allow calls or messages to come through. Their service was awful and trying to change my service cause emotional pain and stress. I had a lot of time wasted and money going back and forth with them over get these issues resolved. I feel as though I have been totally done in this situation. There was money taken from my accounts without my authorization and theyre still saying I owe them money. They will receive when Im able to pay!!! Im still having anxiety attacks due to these issues.

• Review fromMilissa L

  Date: 10/11/2022

  1 star
  I turned to Consumer Cellular after being completely ignored,lied to and disrespected by Straight Talk with ******** I purchased a plan and phone on 9/26/22, was told I could upgrade before 14 days passed. Ordered a phone on line and it was sent back for an incomplete address. I go to a Target store to get the phone I want so I don't have to wait for a 10 day turn around for the first phone, AND can't get it because I wasn't properly advised to wait for the first phone to be returned. THEN, I return to Target to get the upgrade and NO PHONE REPS WORK ON TUESDAYS AND WEDNESDAYS!! It NEVER occurred to ANYONE to let me know this.... at Target nor on the phone!!! This has been the WORST experience with customer service, as a NEW CUSTOMER that I've ever experienced!! I'm stuck now since I had to change my number and have a service I can afford. So very, VERY frustrated and annoyed by the lack of genuine service and concern!!! Don't really want to give ANY STARS AT ALL!!!

• Review fromSusan M

  Date: 10/09/2022

  1 star
  I'm a new customer with CC and was pleased with the service. I recommended CC to a family member and they switched to CC. I accessed my account online and noticed a box about **************** referrals (see How Referrals Work below as copied from CC's website). I called to let them know I had referred a family member and inquired about the $10 credit. I was told company policy does not allow family members who live at the same address to get the credit! Their website mentions NOTHING about exclusions. I hate to break this to CC - many family members live at the same address!! The $10 is nothing, it's the principle of the matter. I asked to speak to a supervisor. The "supervisor" wouldn't let me speak, kept talking over me and, in my opinion, was very unprofessional. Now I want nothing to do with CC.HOW REFERRALS WORK We appreciate your business and would like to pay you back as well as give you the chance to pay it forward. Tell friends and family about Consumer Cellular's great no-contract service, including low monthly rates and 100% satisfaction guarantee. When they sign up for service, you'll both get a $10 referral credit. Refer as many people as you wantyoull earn a $10 credit for each one as our way of thanking you for helping us tell our story. Youll both see the credit on your first invoice after your friend or family member signs up for service.

• Review fromTodd S.

  Date: 10/03/2022

  1 star
  I'd give negative star if I could. Signed up for service with their home phone box. Paid for it had it 4 months. Every month had to call to get it reconnected every month. They sent a new box to me and I returned the other one and that one didn't even go 1 day without working. Called to cancel service got a supervisor for the 2nd time. Asked what would I think if they traded that box for a regular flip phone to keep me as customer. I told them ok 1 more try. Got put on hold for 10 minute only to be told they couldn't because it had been 4 months so I'm out hard earned dollars for nothing. This should fall under a lemon law thing because in 4 months with the same problem. But no. So if your thinking about going this cheap route for phone service this is not where you should be looking. Oh and by the way their customer service hot line is only available from 8 am to 8 pm Monday through Friday and 6 pm on weekends so hard to get help for problems. They advertise their big hug care about you but in the end they are just like everyone else. Take your money and run. AARP needs to stop teaming with them also because the so called discount you get is a joke.