Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,414 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromYvonne L
Date: 11/07/2023
1 starNo additional service is provided that requires monthly ****************** Plan Fees for having a paired smartwatch?
Consumer Cellular
Date: 11/08/2023
Thank you for your message and feedback. We are sorry to hear about this negative experience, but we are happy to look into this for you. We currently offer service for Apple Watches. It is only $5 plus tax a month to add your cellular Apple Watch to your plan. We certainly want to help you with your options. Our customer service department can be reached at the number listed above, or you can open a chat with an agent on our website. We look forward to hearing from you so we can resolve this together.Review fromMichael U
Date: 11/07/2023
1 starPhone is great, phone is great, phone face cover is not good, and I can't return it apparently, only if I pay shipping, not satisfied! ****Consumer Cellular
Date: 11/08/2023
Thank you for your feedback. We do apologize for the experience you have had. While we do provide free return labels to return a cell phone, at this time, we do not offer return labels to return additional accessories that were purchased. We are happy to forward your concerns about returning accessories to the correct department for review. While we cannot guarantee that this will be changed in the future, we place heavy emphasis on our customers opinions as to how we may provide **************** to them.Review fromValerie C
Date: 11/07/2023
5 starsMy phone arrived quicker than expected and exactly as described. Very easy to arrange 24 monthly payments at no interest!Consumer Cellular
Date: 11/08/2023
Thank you for sharing your experience with us. We appreciate the feedback. Enjoy your phone!Review fromCraig T
Date: 11/06/2023
5 starsIm happy with everything that I got felt hopefully all will work as it should thank youConsumer Cellular
Date: 11/08/2023
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!Review fromDaniel D
Date: 11/06/2023
1 star10 GB 72-hour limits for Unlimited plan.Consumer Cellular falsely states that the Unlimited Plan includes unlimited internet, throttled after 50 GB. That is false.Consumer Cellular also states that hotspot is included in their plans. According to their attorneys, that is false, and use of the hotspot will result in cancelling the cellphone plan. If a person uses 10 GB of data in 72 hours, CC will completely disconnect their plan until the next bill cycle . CC did this to me on three occasions and then claimed that hotspot use isn't allowed when it's advertised on their site. FRAUDConsumer Cellular
Date: 11/07/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. All of our data plans can be used with a personal/mobile Hotspot feature. Using your personal Hotspot will allow you to use your phone as a Wi-Fi access point to connect other wireless Internet devices to your cellular data plan. While free to activate, Hotspot use is included with our service but isn't separate from standard data usage. As a result, using personal hotspots can significantly increase your data usage. We recommend checking your data usage regularly via your online account or the My CC App. Our U.S.-based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromYvonne B
Date: 11/06/2023
5 starsBest cell phone company Ive ever dealt with. Best customer service as well.Consumer Cellular
Date: 11/07/2023
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!Review fromJohn W
Date: 11/06/2023
5 starsI've had three ******** G **** and all have had problems. This is our first ******* cellphone and so far it's working perfect. The transfer to the new cellphone was only a little painful. We've been with Consumer Cellular for nearly five years and it's the best we've ever had. **************** is excellent and the cost is very reasonable.Consumer Cellular
Date: 11/07/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. Our U.S. based customer support is always happy to assist.Review fromMarge R
Date: 11/05/2023
1 starI have been a CC customer for over 10 years. However, I am strongly cosidering finding a new cell phone provider. I spent over 2 hours trying to set up my new phone, and when it looked okay, it suddenly would not work properly. The customer service reps I spoke to were worthless, every time I asked a question they put me on hold -- don't they train them properly anymore? One rep asked if "someone else was there" like I am an idiot. I put my husband on the phone and after an hour still no luck!! They kept telling me to go to Target, and I kept telling them the people in Target are useless. So I am stuck using a defective phone for now. It's better to go to a phone company that has their own stores, customer service used to be good but is now awful.Consumer Cellular
Date: 11/13/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, and our U.S. based customer service teams would like the opportunity to assist with your phone. Please contact us at the number listed above.Review fromLOULY R
Date: 11/05/2023
1 starI told consumer cellular i wanted to transfer my phone number to at&t because they gave me a good deal i went to at&t store with my ID and at&t called them but it was always a back and forth with at&t and consumer cellar about this one saying this and this one saying that and me driving burning my gas for nothing so that tells you someone is lying about what's going on with the transfer of my phone number and now consumer cellar say i owe $62 and some change so they are basically saying i am held liable for this foolishness they cause ok, now consumer cellular is not going to get not even one Red Penny from me and there should be an option for Zero Stars and write next it they get NOTHING for any company who is a ripoff.Review fromFurlinzie P
Date: 11/05/2023
5 starsI love my new phone consumer cellular is a great company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.