Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,414 Customer Reviews
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Review fromArne F
Date: 08/29/2024
5 starsDelivery was prompt. Phone is wonderful. Sett I ng up process was easy.
Consumer Cellular
Date: 08/30/2024
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromJacklyn W
Date: 08/29/2024
1 starIts great at first until you run out of data and they reduce your speed. It reduced speed is super slow and I cant really look at much on the internet unless Im connected to WiFi.Consumer Cellular
Date: 08/30/2024
We are sorry to hear of your bad experience with our service. With unlimited data plans, data speed is reduced once a customer has used a preset amount of data, which is standard for carriers nationwide. This practice helps to optimize overall network performance and maintain a quality service experience for as many customers as possible. Our Unlimited Plan includes 50GB of high speed data each billing cycle. After 50GB, you can continue to use data, it will just be at a reduced speed.Review fromRicky M
Date: 08/29/2024
1 starSo I called them to see if I could get service. I said please check everything over and make sure I'm compatible with your network. They said yes I am 100% compatible with their network They gave me a new number and everything. I received my *** card and called them to have them help me put it into my phone. The operator did not even have a clue on how to put it in my phone and just let me struggle with it then I broke the door on the phone. So I had to go out and buy a new one driving 20 mi to get it. I have the guy at the cell phone place install the *** card. Well the phone only barely worked It had text and blotchy data. The talking did not work at all. Spent another hour on the phone with a *** trying to help me get it going. After all this it turns out I am not compatible with their system. I am highly irritated and wanted a refund and some money for my time. Nope they don't give refunds and they can only give me credit if I'm one of their customers. So I said basically I'm screwed right. And she said yes.Consumer Cellular
Date: 08/30/2024
In many cases, you can bring your own phone to our service. If the phone is at least 4G LTE, unlocked, GSM, and VoLTE capable, we are more than happy to give it a try. We recommend contacting your current provider to ensure your phone is unlocked and GSM/VoLTE compatible. However, we cannot guarantee every cell phone model can be configured with our service. If you do decide to purchase a new phone through Consumer Cellular, we do have a Trade-In Program.Review fromCOLLEEN H
Date: 08/28/2024
5 starsWas extremely easy process. The phone came on time and was perfect. The transfer was no hassle thanks to ****** she's amazing. Thanks for everything and I am a happy customerConsumer Cellular
Date: 08/29/2024
Thank you for your feedback; we are happy your phone was delivered quickly and the transfer process went smoothly. We look forward to providing service to you for many years to come!Review fromDavid C
Date: 08/28/2024
4 starsLove the service for my iPhone transfer from *******. Easy transition for me, but wife's phone not so good. When I signed up online the ******** phone that my wife has was said to be compatible so we made the switch for her phone along with mine just to find that it was not compatible so we had to switch her phone back to ******* for the time. Maybe because her phone was ******* prepaid? Once we get her another phone we will add her on to my Consumer Cellular account.Consumer Cellular
Date: 08/29/2024
Thank you for taking the time to let us know about your experience. Customers may be able to use their current phone, as long as the device is GSM compatible, unlocked for use with any network and is VoLTE capable. Unfortunately, we cannot guarantee the functionality of all devices or features of a non-Consumer Cellular device with our service until our SIM card is inserted and the service is active. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Review fromKaren H
Date: 08/28/2024
5 starsEasy ordering and fast shipping. You took care of getting number switched to new phone quickly.Consumer Cellular
Date: 09/01/2024
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromMichelle S
Date: 08/28/2024
5 starsService was great! I love my new phone and delivery was great!Consumer Cellular
Date: 08/29/2024
We are happy to hear that you are enjoying the service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromLinda A
Date: 08/28/2024
4 starsArrived earlier than expected. Happy with that. Setting up phone didn't go as smoothly or completely as should have. Smart Switch didn't work after multiple tries, so my *************** did not get transferred from old phone. Also expected phone screen to be more non glare & not so shiny. I will work around the issues, & Consumer Cellular's service remains the best for me.Consumer Cellular
Date: 08/29/2024
Our U.S. Based customer support is always here to help; thank you for your feedback!Review fromCharles W
Date: 08/27/2024
5 starsSince day one I have always received exceptional service. My new phone arrived in a timely manner and the set up was fairly easy. I had to call to complete set up, but the problem was resolved quickly. I have nothing bad to say. So far so good with everything. I love my new phone and was extremely pleased with the cost.Consumer Cellular
Date: 08/29/2024
Thank you for your feedback! We are thrilled to hear we were able to assist! Enjoy!Review fromTimothy C
Date: 08/27/2024
1 starYou would think that Consumer Cellular, a company, that seemed to be geared on servicing an mature older demographic. based on the products and services they offer. The marketing, and sales department it the job done, with all the Ads they pump on the TV. You would think they would have an outstanding service record! Especially when it comes to handling problems or concerns about of their consumers. But I'm here to tell you Consumer Cellular is second to the worst company I've had to deal with in my life! Second to the ***! Read that again! Within the couple of years I signed on with this company. I had about 10 or so issues with them. And out of that 10, I felt only one got an resolve I was some happy with. "Consumer Cellular **************** ***** are the "Worst" hands down! As a matter of fact all of those conversations ending in those **** getting confrontational with me! I'm a person that's "big" when it comes to customer service. Take my word on this, it's not there at Consumer Cellular! There's a serious problem with their **** or lack of training! Every time I see their commercial on TV I get sick to my stomach! The last issue I had with them, I literally could write a mini book on it! This company don't even deserve the one star I gave them!Consumer Cellular
Date: 08/29/2024
Thank you for taking the time to let us know about your experience. We are sorry for the negative experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.
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