Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,414 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMARCUS B
Date: 08/30/2024
1 starI bought my android cell phone about two years ago and the service was excellent but the last two times I have called them about the problems with my cell phone they could not fix the problem. What I think is the last two months unexperienced people working at home are not doing their job properly. Also, when I bought the Android #*** cell I was told it is a good cell phone for seniors and that is far from reality. I like electronics and have fixed several issues with ******'s help that my kids could not fix on my Android cell. It has been a two year struggle with this cell phone and now I am getting no help with their service.
Consumer Cellular
Date: 09/01/2024
Your feedback has definitely been heard and will be forwarded to the appropriate department for further review. We are always looking for ways to improve the value and quality of our service offerings and appreciate your perspective.Review fromTheodor S
Date: 08/30/2024
1 starI applied for the **** plan, 2 lines for $55., keeping both our phones and our numbers. The replacement *** cards arrived and I installed them into each phone, per the instructions. Then got online to activate them, again, per the instructions. And this is where the disconnect occurred, pun intended!Evidently, there is no way to activate your phone online, if you kept your number! A chat bot suggested I call, really? How is that going to happen if I don't have a service provider, since you told me it was okay to replace my *** cards fir the activation? Finally, a "real" person appeared on the chat and asked for the transfer PINs from my existing carrier? What transfer PINs? Nowhere in the multitude of emails I received from CC, nor with the *** cards, was any mention of transfer PINs. Furthermore, I'm not sure what else I have to provide to get CC activated. I asked for an email outlining all the necessary steps required for activation but have received nothing.I'm not sure anymore about the seriousness and ability of CCs **************** to clear up such a simple step, especially activation! I sought an email address where I could state my request but found none. I won't do any more chats, I need to know the entire process before I proceed any further. I have installed the old *** cards and will wait 5 days. Don't treat me like a bozo, I'm a 72 year old retiree from the electronics industry. Your product offering may be appealing but monetary savings can't replace dignity and respect. I need an email address to send the above request, thank you!Consumer Cellular
Date: 09/01/2024
Thank you for your feedback. When you signed up for service, and ordered the eSIM Cards, we asked for the other providers account number and Transfer PIN. This allows the other provider to release your number to the Consumer Cellular service. If you do not have this information, please reach out to the old provider to request it. Once you have it, you can contact our Chat support on our website to provide the Transfer PIN and complete the request. As long as your first/last name, address, old account number, and Transfer PIN match what the other provider has on file, they will release the number to our service.Review fromFrank & Hazel M
Date: 08/30/2024
5 starsCame in fewer days than promised, which was great. Had 1 issue activating, but a call to support quickly resolved the issue. Very happy with the whole experience.Consumer Cellular
Date: 09/01/2024
We are thrilled that you had an amazing experience. Welcome to Consumer Cellular! Our U.S. based customer support is always happy to assist!Review fromLinda S
Date: 08/30/2024
5 starsIt was easy to order. Phones arrived faster than we thought. Set-up/transfer from old phones was easy.Consumer Cellular
Date: 09/01/2024
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromLinda P
Date: 08/30/2024
5 starsPhone works great. It was a simple set up too.Consumer Cellular
Date: 09/01/2024
Thank you for your feedback! Our U.S. based customer service is always happy to help and make the set up and/or activation as smooth as possible!Review fromChaz G
Date: 08/29/2024
4 starsAm pleased with my order. Fast shipping and fairly good price on phone.Consumer Cellular
Date: 08/30/2024
We are happy to hear that you are enjoying your new phone. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!Review fromKristy D
Date: 08/29/2024
2 starsProcess did not go as smooth as I thought it would. I used the esim and my previous service cut off, but ********** wouldn't work so I was without a phone for a day. Then my husband's ********** didn't start right away so we had to leave his previous service providers sim in so he could have service (so we thought), but low and behold, his previous service stopped working about 7 in the morning and so my husband was without service for a day. On top of all of that, the cell service in my area really stinks so I really think I made a bad decision changing to this planConsumer Cellular
Date: 08/30/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromDAVID B
Date: 08/29/2024
5 starsGreat price with quick and easy set up. New phone was ready to use in no time.Consumer Cellular
Date: 08/30/2024
We are happy to hear that you are enjoying your service and prices. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!Review fromMichelle O
Date: 08/29/2024
5 starsTook no time to add a new phone to our account and received the free sim card in the time stated. Love Consumer Cellular prices. Have 4 phones, excellent phone service, at a fraction of the cost!Consumer Cellular
Date: 08/30/2024
We are happy to hear that you are enjoying your service and new phone. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!Review fromEarl P
Date: 08/29/2024
5 stars************* is the best I have ever had. **************** is excellent. All customer service are clear English speaking.. I would recommend this service to anyone whose phone will not work at places they visit. It works everywhere.Consumer Cellular
Date: 08/30/2024
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.