Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,414 Customer Reviews
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Review fromC A L
Date: 08/27/2024
1 starBy no stretch of an aging octogenarian's immagination is this phone service beneficial to the senior population. Prior to this review posing, I had 3phone lines: a main-land line; a cellular and Consume Cellular's Grandpad line. (1) Due to continous aggravation related to erroneous SIM card network surcharges and an inability to restore Grandpad usage via customer service tech, I cancelled that line. Haughtiness is not a postive attribute when disseminating infomation to the mindset of "greates generation". Also I consider it extremely disingenous for techinical sevice ***** to suggest: 'get someone younger to help you'. How does that translate to being senior friendly customer experience? (2) Most importantly, I do not have access to account payment statement. Billing is not transparent. I've been repeatedly blocked out of my account. Make me understand how billing has no trouble knowing account profile info when deducting autopay but yet account login can not find info allowing me to view your deductions. Tech after tech solutions have lacked competency and consistancy. Back in the day these kind of actions were considered those of 'grifters' and that is not what I thought your company to be when I signed up and joined many years ago. However, too many recent tech snafus have occurred in connection with billing transparency to not signal red flags!!! Please advise me (as of 08/27/24): What immediate actions related to this matter is Consumer Cellular prepared to utilize to earnestly alleviate my concerns?
Consumer Cellular
Date: 08/29/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to review your billing with you.Review fromAnnie B
Date: 08/27/2024
5 starsVery happy with service and have recommended the service to friends and family.Consumer Cellular
Date: 08/29/2024
We love hearing that! We do our best to ensure our customers have the best service, prices, and experience! Thank you for your feedback!Review fromJERYL Y
Date: 08/27/2024
5 starsI had a great experience with Consumer Cellular. When I developed a problem with my old phone **** L was very helpful and very nice . When I found out that I would need a new phone I received it quickly and have no complaints or problems. I would have no problems it encouraging anyone to use Condumer Cellular when the needed a new phone or new phone service.Consumer Cellular
Date: 08/28/2024
We love hearing that! We truly care about our customers and want them to have the best experience, coverage and pricing! We are honored by your loyalty and look forward to providing service to you for many years to come. Thank you for your feedback!Review fromJacqueline M
Date: 08/27/2024
3 starsSo I called first time for setup assistance and the lady apparently was eating her lunch during our call - the entire call, the noise was sickening. She basically told us we would need to do a manual transfer of all my data. ************************************************************************************ activated on new phone either. So then I need my phone since she deactivated my old phone and we had to call again. We got a a very knowledgeable guy who not only got me activated on new phone, but also showed me how to transfer all my data in 5 minute. Frankly put, the lady is not an asset to your company - she failed me and you. The gentleman on the other hand was amazing, an attribute to your organization. And nobody offered me the three months free service for activating a new phone? Why not - we were supposed to just call and get it. Consumer are you getting too big??Consumer Cellular
Date: 08/28/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear your initial call did not resolve the issue, but we are glad that you received the assistance needed on your second call. To check for eligibility for the 2 Months Free promotion, please contact us at the number above.Review fromDennis W
Date: 08/26/2024
5 starsMy parents love their new phone and the low phone bill!Consumer Cellular
Date: 08/28/2024
We are happy to hear that your parents are enjoying their new phone and low prices. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromTravis S
Date: 08/26/2024
5 starsThere's not much I have to say. I have never had a problem with Consumer Cellular. I have had positive results.Communication with Consumer Cellular via chat has always given me quick answers and solutions to my questions. Thank you Consumer Cellular for being a great company.Consumer Cellular
Date: 08/28/2024
We love hearing that! We truly care about our customers and want them to have the best experience, coverage and pricing! We are honored by your loyalty and look forward to providing service to you for many years to come. Thank you for your feedback!Review fromJeannine H
Date: 08/26/2024
5 starsIt's an upgrade from my previous one. I'm still trying to figure out how to do some things, but I'm definitely enjoying it.Consumer Cellular
Date: 08/28/2024
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromSharon N
Date: 08/26/2024
5 starsQuick delivery and great customer service. Easy payment plans for new phones.Consumer Cellular
Date: 08/27/2024
We are happy to hear that you are enjoying the service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromGary B
Date: 08/26/2024
5 starsGreat phone! Website was fairly easy to navigate....had a hiccup or 2, but customer service was only a chat button away!Consumer Cellular
Date: 08/27/2024
Thank you for your feedback! Our U.S. based customer support is always happy to assist!Review fromHazel G
Date: 08/26/2024
5 starsGet to be back with Consumer Cellular! Easy process to get set up again. The agent was very helpful ????Consumer Cellular
Date: 08/27/2024
We are thrilled to have you back with us! Our U.S. Based customer support is always here to help; thank you for your feedback!
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