Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,296 Customer Reviews
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Review fromManuel G
Date: 08/24/2024
5 starsLove it, the only that bothers me is that someone else had this phone number and I keep getting all these random calls. It isn't just a couple it's a lot of them and they are not phone calls for me
Consumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromTeddy c
Date: 08/24/2024
5 starsI bought the phone for my wife's birthday. and have not had time to set it up, From passed experience it should be very easy to setup.Consumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience.Review fromCB K
Date: 08/24/2024
5 starsAm a very satisfied customer. Excellent service and great value, at a fraction of what it cost for cell phone service from our previous provider.Consumer Cellular
Date: 08/26/2024
We love hearing that! We do our best to ensure our customers have the best service, prices, and experience!Review fromLynn C
Date: 08/24/2024
5 starsVery happy with my ******* phone. It will take me time to learn the changes from my old phone.Consumer Cellular
Date: 08/26/2024
Thank you for your feedback! We are happy your phone is up and running. Our U.S.based customer service is always happy to help.Review fromSandie C
Date: 08/23/2024
1 starTerrible experience for the very first time! I purchased the 2nd phone from ************************** needed help transferring everything from my old phone to my new phone. Your representative was very rude, impatient & just plain nasty to me. I didn't catch her name but she should not be in customer service for ANY company! She literally hung up on me at the end of the call! My problem wasn't even resolved. I had to call back and spoke to ***** who was wonderful and kind. I still had to figure the problem out on my own after we hung up. However, ***** was apologetic about my bad experience on the first call. I have always had a great experience with Consumer Cell but not this time!Consumer Cellular
Date: 08/28/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Review fromLinda D
Date: 08/23/2024
1 starI have been a CC customer for years but this last year I have had to call for tecnical support a few tines because of an old phone abd then with my new phone, the technicians knew less than me most of the time. The standard help provided after 10 minutes is "Go to Target and they can help you." I'm going to switch carriers.Consumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We certainly want to help you with your phone and options.Please contact us at the number above at your earliest convenience, or chat with an agent on our website.Review fromSara C
Date: 08/23/2024
1 starI called the company before an international trip and was advised. I was also told that if charges got to $100, I would immediately be notified and roaming would be disabled. I have been dealing with a $500 charge for over a month (while it was in review) and today when I called once again, I was told it was a one day charge. Unacceptable. The last person I talked with was arrogant and not helpful.Consumer Cellular
Date: 08/24/2024
Thank you for your feedback. We truly value feedback from our customers that could improve the quality of our customer service. We apologize for the frustrations you encountered. Please contact us at the number above if there is any further assistance we can provide.Review fromBeverly F
Date: 08/23/2024
1 starConsumer cellular has been the worst experience I've ever had with a service provider. The app is not very user friendly, I found it very confusing. After only a few months service, my account was hacked the the app. They were able to completely take over, attempted to hack my financial accounts, while I was left with no way to contact anyone. When I was finally able to contact them from a borrowed phone, cc they immediately put a fraud alert on my account and told me that they would investigate, however there was nothing they could do about my service!!! They would not even let me cancel my service they said until after the investigation. I had to go purchas a new phone with another more liable provider. They have the nerve to bill me for a service I couldn't use!! I cannot believe that they promote for senor citizens!!! I will never use them for any service again! I also do not believe they quote " outstanding " reviews!! Buyer beware!!!Consumer Cellular
Date: 08/24/2024
Thank you for your feedback. We truly value feedback from our customers that could improve the quality of our customer service. We apologize for the frustrations you encountered. Please contact us at the number above if there is any further assistance we can provide.Review fromVal A
Date: 08/23/2024
5 starsMy SIM card arrived sooner than I expected, even with express shipping. Excellent service and customer chat line support got us up and running very quickly. The referral bonus for my friend and myself was a pleasant surprise. Over all, so far my experience with Consumer Cellular has been completely positive.Consumer Cellular
Date: 08/24/2024
We are so glad to hear this! Thank you so much for your feedback!Review fromJohn D
Date: 08/23/2024
3 starsIt has been more difficult to set up this time around. I don't have Internet except what's on my old phone and I need assistance changing the sim card. My previous phone purchase from CC was so much easier. I hope to make it to my son's house this weekend to help me set it up. Not very senior friendly.Consumer Cellular
Date: 08/24/2024
Thank you for your feedback. We truly value feedback from our customers. We apologize for the frustrations you encountered. Please contact us at the number above if there is any further assistance we can provide.
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