Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromSandra J

  Date: 09/26/2022

  1 star
  Rip us off. Big time. We both had several high risk health problems phone didnt work would only call911 phone cellular phone didnt work. We went back to ******* months ago they are still billing us. We are out more than thousand dollars. Do not use these people. I have been on the phone at least 40 hours still no result that keep putting us off to new operators. Never answered our questions. The commercials pull you in dont believe them.

• Review fromChester H

  Date: 09/26/2022

  1 star
  I switched to ********************** to get better service which ended up being a nightmare! I went to a Target store to get started and could not find a single person working there for consumer cellular. The store manager at Target said there hadn't Been a ****** there in days at the Bayou B!vs store. So I was determined to talk to a rep and I looked up number and called them. After numerous calls and disconnected calls, finally I made contact with a sales rep. So I purchased a phone for my wife and I was told to call them when I got the phone and they would set everything up. When I called to set it up the sales rep disconnected me a number of times . finally a rep stayed on the line and could not connect new phone, messed up my phone and told me to go to the store where is no rep. *** very rude.I had 1 dot signal strength.. Not a bar, but a dot. So I went back to my old carrier less than 12 hrs from start to finish. The old carrier gladly took me back, straightened out my phone, reconnected wife's phone. So the ****** I learned is never try to set up a new online and never again deal with a rude rep . Their msg on the phone states 30 days to return phone for any reason and end service. Now they say I owe for service when the phone was not usable. Their service is not optimal for the ********* area and they have no sales reps. ********************** is the worst!!

• Review fromDov Z

  Date: 09/25/2022

  1 star
  After receiving our latest bill from ******* with a large price increase, we decided to switch our cellular service to Consumer Cellular. They had nice commercials and promoted their low-cost service for senior citizens. Unfortunately, the switch was not as simple as we expected.Consumer Cellular is supported by a US based customer service organization, and the majority of them had no idea what they were doing. They attempt to provide customers with customer service and technical support using a manual which was not easy to follow. What I kept hearing from them were excuses why our phones were not working instead of providing us with solutions.Anyhow, our switch to Consumer Cellular was a painful experience, and if we had to do it once again, we would not repeat the same mistake.Our problem started with the *** cards Consumer Cellular provided us to support our switch from *******. Unfortunately, one of the *** cards they mailed to us was bad. The technical support person in our local Target store was helpless. He was an independent contractor with limited technical knowledge and limited commitment/ability to solve our issues. He was being treated very poorly by his management and it reflected in his attitude toward us as Consumer Cellular customers. He managed to install the *** cards provided to us by Consumer Cellular but could not overcome the incompetency of the Consumer Cellular representatives with whom he was speaking on the phone. When something didnt work the generic solution provided by the Consumer Cellular representative was to Change a *** card. We ended up with two useless cell phones with no ability to receive phone calls or send/receive text messages.After changing a few *** cards with no real solution to our ongoing operational issues, and after wiping one of our phones clean by one of the Consumer Cellular contractors, my wife ended up in the Apple store. A very efficient associate referred her back to the ******* store (to pay our outstandin