Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,309 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSheri G
Date: 08/24/2024
5 starsEasy ordering. Fast 2 day delivery. Easy set=up. What's not to like? It's Consumer Cellular or it's nothing. Oh! And you will LOVE their prices, too!
Consumer Cellular
Date: 08/26/2024
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromBobby J
Date: 08/24/2024
5 starsGreat phone one of the best phones I ever had I'm greatly impressed.Consumer Cellular
Date: 08/28/2024
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromMarshall C
Date: 08/24/2024
1 starGreat experience with purchase but like they say the last mile is the most important one. Although I do not fault with Consumer Cellular it's who you associate your business process with that can leave you with just one star like this one. ** decided to send this via US Postal instead of Fed X or another private carrier. **** carrier tagged my door, I then went to their website after filling out all the necessary info only to learn that it would not be delivered on going to the local post office and waiting through their line for 20 minutes to learn its just up the road at another post office. Done chasing ******* this point, I'll get another phone locally as I should have but I thought I'd give CC a shot. This should have been a simple transaction but as before it just goes to show you are who you associate with.Consumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with shipping, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromManuel G
Date: 08/24/2024
5 starsLove it, the only that bothers me is that someone else had this phone number and I keep getting all these random calls. It isn't just a couple it's a lot of them and they are not phone calls for meConsumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromTeddy c
Date: 08/24/2024
5 starsI bought the phone for my wife's birthday. and have not had time to set it up, From passed experience it should be very easy to setup.Consumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience.Review fromCB K
Date: 08/24/2024
5 starsAm a very satisfied customer. Excellent service and great value, at a fraction of what it cost for cell phone service from our previous provider.Consumer Cellular
Date: 08/26/2024
We love hearing that! We do our best to ensure our customers have the best service, prices, and experience!Review fromLynn C
Date: 08/24/2024
5 starsVery happy with my ******* phone. It will take me time to learn the changes from my old phone.Consumer Cellular
Date: 08/26/2024
Thank you for your feedback! We are happy your phone is up and running. Our U.S.based customer service is always happy to help.Review fromSandie C
Date: 08/23/2024
1 starTerrible experience for the very first time! I purchased the 2nd phone from ************************** needed help transferring everything from my old phone to my new phone. Your representative was very rude, impatient & just plain nasty to me. I didn't catch her name but she should not be in customer service for ANY company! She literally hung up on me at the end of the call! My problem wasn't even resolved. I had to call back and spoke to ***** who was wonderful and kind. I still had to figure the problem out on my own after we hung up. However, ***** was apologetic about my bad experience on the first call. I have always had a great experience with Consumer Cell but not this time!Consumer Cellular
Date: 08/28/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Review fromLinda D
Date: 08/23/2024
1 starI have been a CC customer for years but this last year I have had to call for tecnical support a few tines because of an old phone abd then with my new phone, the technicians knew less than me most of the time. The standard help provided after 10 minutes is "Go to Target and they can help you." I'm going to switch carriers.Consumer Cellular
Date: 08/26/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We certainly want to help you with your phone and options.Please contact us at the number above at your earliest convenience, or chat with an agent on our website.Review fromSara C
Date: 08/23/2024
1 starI called the company before an international trip and was advised. I was also told that if charges got to $100, I would immediately be notified and roaming would be disabled. I have been dealing with a $500 charge for over a month (while it was in review) and today when I called once again, I was told it was a one day charge. Unacceptable. The last person I talked with was arrogant and not helpful.Consumer Cellular
Date: 08/24/2024
Thank you for your feedback. We truly value feedback from our customers that could improve the quality of our customer service. We apologize for the frustrations you encountered. Please contact us at the number above if there is any further assistance we can provide.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.